I had my worst experience with North west. I am traveling around the country because of my job. Yesterday I flew from LA and when i got to DC I couldn’t find my luggage. The receptionist was really rode and she didn’t help me at all. Finally after 3 hours someone got to the office and helped me to filed my lost baggage. We cant survive our business while our customer service is like this and I am sure you wont too. First thing in all business is customer service. The next day I called to find out about the time that they would delivery my staff. They told me at 10 am in the morning it will take one and half an hour for me to get my staff, which I got it at 5 PM and completely wet. I cant find even on dry thing in my staff and my two book is trash.
You cant save your business like this!
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