Here is my case with BMG Motors. First, I'll give you the brief story, and then I'll let you know all the details with this seller. All of this is fact, and I have documentation to prove it. Go ahead and buy from them if you wishyou might get a good car without problems. But I'm just here to warn you not to fully trust them. Buyer beware indeed! I've been getting a lot of emails telling me how they've been screwed by BMG Motors.
Oh, and before I tell you what happened, I should tell you how they do business. After leaving negative feedback for them, I received a couple of emails from them. Both were vindictive, bitter, and threatening in a blackmail sort of way. They are trying to claim that I owe them money, which I don't. I paid in full. They also told me that because I left them negative feedback, they will be leaving negative feedback for me. I don't think that is a good reason to leave negative feedback for someone, do you? Here are the two emails:
Hello, I was just informed by my sales associate that you still owe us $146. So I will be leaving negative feedback as well.
Have a nice day!
Are you not communicating with us because you feel bad for what you did... It's okay... We can work through it as long as you're willing to remove the negative comments.
Me feel bad? Ha! I'm just beginning. My retribution will be swift and intense.
The short of it
I bought a 1995 BMW M3 from them at the end of November. Promised paperwork from the ad (detailed service records) was never delivered. Three months later, I still don't have the registration or plates. The CD changerclaimed to be workingis broken and needs to be replaced. When I took it in for an oil change and quick inspection, it needed about $2000 of repairs. Most shocking of all was some of these were so obviousand dangerousthat my mechanic was stunned that these problems were not disclosed to me.
He wouldn't let me drive away because he didn't want to feel responsible for any accident that might happen. He was surprised the seller lacked the conscience to let me drive away. The rims were terribly bent and the tires were nearly bald, especially on the inside, with one of them having a huge crack on the inner wall that was about to come apart any time. My mechanic said I was lucky to be alive (or at least unwrecked). When I called BMG with these concernsall the damage that was undisclosed in the adthey were completely disingenuous and unwilling to at least a compromise (I didn't ask for full reimbursement for the repairsI left the decision to them to see how responsible they are).
They wouldn't even admit their fault. They tried to claim I made the damage, a ridiculous and defensive action. All they said was they might be able to get me a discount on a new CD changer.
Okay, now for some details
At first they were fairly responsive. The Ebay ad came with outrageous claims about the stellar condition of the car (see below for their quotes). I was a little wary of such claims, and I stated my concerns to the seller. He told me over the phone that he would get his BMW expert mechanic to do another thorough inspection, write down the results, and give them to me when we met to make the transaction. When we met, he didn't have it.
He also didn't have the detailed service records from the previous owner. He said he would send them to me later (but didn't, of course). After a quick look at the car, I drove away. The first thing I noticed is that the CD changer in the trunk was broken. Talking with BMW mechanics, they said it would be over $200 to fix. I emailed BMG about this, but got no response. When it came time for an oil change, I took it to a mechanic and had him do a quick inspection while he was at it. He came back with a long list of needed repairs, including the ones mentioned above. These were mostly mandatory repairs, not cosmetic/optional. Now what gets me is that none of this was disclosed to me. To me, they have been irresponsible, dishonest, negligent, and customer unfriendly.
Here are some quotes from the Ebay ad (see below for the whole ad text):
We are rating thisa 9 out of possible 10.
Handles and performs like new and has just passed our certified pre-owned' BMW inspection,
the car is in tip-top mechanical condition,
we inspect all of our cars for performance and safetyit's ready to drive safely and efficiently. You have my word.
That last one gets me. I feel lucky I didn't have a blowout on I-5 on my way home. Thanks, buddy! By the way, does BMW know that you are claiming to have the authority to state a certified pre-owned BMW inspection? I think I'll write them and ask.
Here is the link to the Ebay ad (as of February 22, it is still online). But here is the description from the ad.
Http://cgi. Ebay.com/ebaymotors/ws/eBayISAPI. Dll? ViewItem&item=2444378971
You're bidding on an absolute immaculate 1995 BMW M3 with very rare interior colors, like nothing we have ever seen. This gorgeous extremely rare beauty has pristine body & paint and near perfect interior. We are rating this sleek & fast M3 a 9 out of possible 10! This Ultimate Driving Machine handles & performs like new and has just passed our certified pre owned BMW inspection. The car is in tip-top mechanical condition. This M3 has 76K pampered miles and has been stored inside since new.
Everything on this gem works and performs like new. The car has no mechanical needs whatsoever. This is the fastest and best handling '95 M3 we have ever driven. If you're looking for a super tight, clean and well kept M3... This is the one! Some expected minor wear on driver seat and bottom of rear passenger seat, very very minor issues. BMW M cars have long been recognized as the epitome of high performance and refinement and this car is no exception. BMW's four-valve technology provides one of the highest specific torque and power outputs of any production engine worldwide. Exceptionally low gas-flow restrictions of the cylinder head ports guarantee optimized gas exchange, resulting in excellent low speed torque and "free-breathing" at high revs. This car needs nothing but a new owner At BMG Motors we know you have many choices when buying a car on ebay. But let's face it... When you buy a car sight unseen it all comes down to one thing... Trust! BMG Motors sells only Pre-Owned Quality European Automobiles with a clean title history. Our feedback speaks for itself... How many used car dealers on ebay have an impeccable 100% feedback rating? We have this rating because we have very high standards when buying our cars and we only sell the cream of the crop! Our cars have no frame damage, flood, fire or rust damage and are as close to showroom new as can possibly be.
We inspect all of our cars for performance and safety and when your car arrives at your front door, it's ready to drive safely and efficiently. You have my word. Thank you in advance for choosing BMG Motors! Derrin W. Harvey [email protected] email us now for our ROCK BOTTOM BUY IT NOW PRICE
So many misleading and dangerous lies!
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