On March 14 my son and 3 of his friends rented a 1998 Ford Taurus from Saban's Rent a Car to go to Rocky Point for Spring Break. The very next day the transmission went out and they where standed in another country.
They called the office that they had rented the car from to report the problem and see what they should do. The representative who they spoke to asked if they had checked the fluid or taken it somewhere to be fixed. They explained that the car was not moving at all and they where not going to attempt to drive it anywhere and create more damage.
According to the rental contract..."The Vehicle is delivered to You in good operation conditions". Saban's representative basically told them, "Oh Well... Don't know what to tell you... Call back tomorrow." and hung up on them.
On Monday they had finally spoke to someone who told them that a tow truck was being sent to pick them and the car up. As the car was being loaded, something snapped and red fluid started pouring from under the car. The boys made it a point to let the drive know that it had not done that... There was no fluid where the car had been since Saturday.
We have made several attempt to contact an owner or manager without success. We where told at one point to contact the owner and then on another call was told that the owner was a corporate office somewhere in Florida, but that they didn't know how to reach them.
We will be contacting the Attorney General's Office and file a report against them and see if there are enough complaints against them to file a class action suit.
Beware of Saban's Rent a car! They may be able to rent to kids who are under 21, or who have no credit card, and they can even take the car into another country... But the price that they had to pay was not worth it!
Protect your kids, yourself, and anyone else who would even utter the words. Saban's Rent a Car!
Sincerely,
Gia Graciano
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