I recently bought a Genie garagedoor operator from Lowes, upon adding it I recognized a breakdown circuit-board must be substitute. After talking to Genie technology, they stated they will changed it free of charge because it is under warranty. I'm unhappy and discouraged that the never open-box Genie garagedoor operator have defected component. Do not Genie Organization have quality-control division?
I waited 5 times seriously to get this circuit-board, it is currently very trouble daily I have to start the garage door personally. I request Genie technology for FedExis House floor tracking range and on FedEx's site it stated, it's going to provide on Jan 27, 6:46 AM On FedEx car for shipping HACIENDA HEIGHTS, CA. I named FedEx at 8:30 AM and requested when may the bundle be provide? The woman mentioned it CAn't be monitor, once a bundle is on the vehicle to become provide it CAn't be positioned it. At 3:15 PM I still did not get the bundle, I named FedEx once more and also the woman stated, I am can't monitor the package because itis vessel via Property Floor. Nevertheless, when the bundle is delivered following day the FedEx owner stated we are able to attempt to contact. But because it is House Floor we can not help you. She stated please simply delay from today to 8 PM.
Period passed by, today it's 9:50 PM and also the bundle nevertheless did not appear at my house. I once more research FedEx's site, it nevertheless display the bundle is finished out towards the vehicle to become provide, no update. I named FedEx for that 3rd occasions and asked where's my bundle. The woman stated, sorry we can not search your bundle since our Pc is down for preservation. I requested to talk to her boss and told the boss how irritate I am. Just how can a large company like FedEx rest about shipping? Nowadays is Sunday which is only weekend I've time for you to focus on fixing the garagedoor opener. I never considered FedEx to become the issue. The picture of FedEx completely transformed. I applied to consider FedEx is just a definitely better work organization compared to advantages. Nevertheless my notion and truly life-experience informs me not.
It get even toughest, the boss stated House Floor device is shut on Saturday and Friday. Which means that I wont get my bundle before following Tuesday.
I never considered a large organization like FedEx may skipped shipping and also have no methods redundancy to aid client who ask Sunday. This entire experience truly transformed my notion of FedEx poor perform procedure.
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