I ordered a large (thin crust) pizza in the first week of January (it was delivered) and noticed right off that it had an "odd" doughy taste. I did not think anything of it, as, well, it tasted pretty good (despite) the doughy background taste. I placed the rest of the pizza (that was not eaten that night) in a ziplock bag and placed it in the refrigerator.
A couple hours later my stomach started feeling a bit odd, I used the "facilities", thought nothing more and went to bed. I woke in the middle of the night with terrible stomach cramps and spent the remainder of the night and early morning hours in & out of the "facilities". Then the vomiting came (another 6 - 8 hours), and all I tasted was the odd doughy taste I mentioned before.
I contacted the store (basically as a heads up) to let them know what happened, and the response I got was basically (not word for word), "so, you want a pizza?", or, "yea, so"? All I was doing was letting them know they were sending out pizza that was making people sick. If he had said, "we are so sorry and we are going to look into the issue", that would have been the end of it; but after his attitude gnawing at me for a day or two, I reported it (on-line) to Dominos Headquarters.
After about a week I received a call from someone, who said he was going to investigate the issue, as (he said), they record all phone conversations, and he was going to contact a 3rd party company to send packaging to me, so I could send the pizza to be tested. He stated that it took awhile to contact them, and then for them to send, receive, and test the pizza, and to receive the test results (this conversation took place late in the 2nd week of January).
The begining of the last week of March, I still had not received any communication from any third party testing company, so I once again re-sent my complaint (with the tracking/case number Dominos gave), and after no response (after about 4 days), re-sent it again.
This time I received a call from someone else, who, in short, said that he was sorry, the other guy I talked to must have forgotten (his words were "dropped the ball"), and that it was now obviously way to late to test the pizza. (I wonder if this "Good Cop - Bad Cop" ploy is used on everyone that has issues with Dominos). I still have over half the pizza (double ziplocked) in my freezer. I feel I was lied to and that from the begining no-one had any intention on following through with my complaint; that this "runaround" is standard operating procedure for Dominos.
In reality; they goofed. They should have looked at the amount of money I have spent at their store in the past, and thought about all the money I would have spent in the future. It would have easily paid for hundreds of tests.
Their loss.
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