We "won" a free tax tips book on a radio commercial. The representatives seemed knowlegable and helpful and genuinely concerned with helping us with our taxes. Due to the fact we do our own taxes every year and they advertised a money back gaurantee, we felt we had nothing to lose by utilizing their services.
Boy were we wrong and learned th hard way not to trust anyone. NADN representitive were very difficult to get in touch with, but were very convincing and friendly when we did speak with them. After weeks of telephone tage, e-mail and fax correspondence NADN charged $850 on our credit card only to find out we had made no mistakes on our taxes and they could not help us.
They have not reimbursed us our money and will not return e-mails or phone calls. So now we are stuck paying a credit card bill and finance charges for service we did not receive.
I hope others don't have to learn the hard way not to be so gullible. And I pray someone can do something to make these people realize how many lives they have hurt.
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