I am a very, very disatisfied customer of PNC Bank - I have recently noticed that when transactions are being posted to my account they are not posted as they should be when they are received.instead the bank takes the largest amount and posts that first leaving all the smaller transactions to last. Due to this I have been charged exuberant overdraft fees. I contacted PNC and was told the following: (copied exactly from the response I received back from them)
"We apologize for any inconvenience. Each business day debits are typically posted from
highest to lowest. We made this process change thinking about our
customers' needs and from feedback directly from them."
I was never asked for my feedback??? I wrote back asking when this process change took effect and had asked why I was not notified and received the following response:
"I have processed a request to have the
Terms and Agreements mailed to you. Please allow 3 to 5 business days
for processing. Items posting from largest to smallest has always been
the general rule."
I have not received these terms as of yet and am still awaiting delivery of them. I did write back again and ask then if this is how they always done it why was I told different in the first response and this is what I received:
"Please know, this policy
has always been in place for PNC Bank. The terms and conditions of the
account were disclosed prior to the conversion. A copy of the Account
Agreement was ordered to be mailed to the address on record on 3/30.
Please allow 5-7 business days for delivery."
Just repitition of the first e-mail. This is very unfair and I should have been notified I feel on any changes that took place regarding my account. This to me is a scam for the bank to make more money and I DO NOT agree with it at all. Maybe if I was notified it would have been a different story. Don't get me wrong I should be responsible for a transaction that has overddrawn my account but only if it was posted correctly in the first place.
0 comments