Our vehicle cost was due December 6. I created a deposit on December 4 at Wells Fargo Bank utilizing the supplied deposit fall in my own regular record.
On Monday, December 7th I obtain a phone (at the office) from Westlake Financial. They explained they were calling at the office since my house amount was no-good, plus they desired to understand why I had been overdue with my cost. I discussed that it had been transferred through Wells Fargo and also the apologized and explained that occasionally it requires an additional day-to article. (NOTE: Our house telephone was good, however they did not delay the 5 bands for that answering device to get).
On Wednesday, December 9th my buddies are calling me to inform me that Westlake Economic was calling them to discover easily shifted aside (skipped town). Notice, they nevertheless hadnot published the cost.
I named Westlake — and at their demand — sent over a duplicate of my deposit bill. I had been educated that I'd have to contact Wells Fargo to correct this out. After I contact I had been educated that since Westlake is their client, and never me, they might not do something. Westlake Financial will have to contact them.informing this to Westlake was ineffective, because they would not manage the problem. It was not till I told them that people may allow this visit courtroom they chose to contact Wells Fargo Bank, who advised them the deposit was created about the 4th (2 times early) which was a accounting mistake on a single of the banks components... Not mine
It took until December 24th for Westlake to publish my cost. They contemplate my consideration 30 days overdue and billed a $15 overdue charge, that they accepted ought to be eliminated.
Four days following the cost was published — on December 28th — they shipped me a notice (Acquired January 2) stating my consideration continues to be delivered to selection. I named them all over again and obtained the inventory response informing me that my consideration is okay which "is likely to be posted for evaluation".
I'm writing this on January 8 and nothing has improved.including today I've been posted for evaluation eight times. The late charge remains, the consideration continues to be regarded as overdue and that I have yet to keep in touch with just one person who has enough intellect as well up their particular computer.
If you should be considering utilizing Westlake Financial Services I desire one to believe this around. You're starting oneself up to get a month of telephone calls and problems every time they create an accounting mistake, and you'll NEVER achieve anybody with the capacity of solving a problem.By today, I'm still “Under Review” along with a late cost remains pending. I recognize it'd have now been more straightforward to spend the $15 than make-over 20 phone calls to solve this — anything I'm still operating at — and that I am particular they depend on that for extra revenue.
January 11 I obtained a contact stating:
"We apologize for that trouble this event has triggered. Nevertheless on the basis of the data supplied, the problems required have now been pleased to correct this sad error. Your info continues to be removed of responsibility. When you have every other inquiries or worries; please contact our customer support office."
Today I have to contact and find out why I still am accountable for the late charge, because it hasn't been taken off my bill.
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