I have been working on getting my funds applied back to my CCard for 6 months now. Originally I signed up for the 'free' trial offer which includes paying $3.95, then I received the trial product and canceled over the phone. I thought I was done with this company and did not think that the product had worked for me personally. Then when I was viewing my on line account I noticed an unfamiliar charge, once I looked it up I realized that I had been charged $89.31 from Extreme Acai Berry. I immediately contacted their 1-801-208-7485 # and explained that I had already canceled but still was charged. The representative advised that she would credit my account only after offering to send me additional products. I declined. I then received the product that I was charged for and marked return to sender. I waited a week and still had not received credit then called again. I spoke with a 'manager' this time named Monica who advised that she would credit my card and gave a confirmation # even. I still never received a refund and shortly after this I received an additional charge of $89.31 to my credit card and a new shipment of the product which I returned. I have called and written and e-mailed this company several times and will not stop until I get a complete refund minus the initial shipment fee for the free trail that I did use.
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