(RUDE SERVICE REPS AND SUPERIORS: ATTENTION Travis Dunson) Our company did a balance transfer a little over a year ago to a credit card with Advanta. We locked in a 2.99% APR rate for the life of the balance. Our relations with Advanta were so good the first year, we decided to to a smaller transfer of $3,500 a few months later. We didn't get the 2.99% rate, but they did lock us down for 9.99%. We accepted and transferred the money. A few months later, we received a statement with a 20.08% finance charge. We were outraged. We were never informed of this rate increase (had we known we would have canceled the card immediately).
We called Advanta immediately and were treated with such disrespect by the supervisor of the Salt Lake City, Utah offer, my boss was blue in the face. Travis Dunson was condescending and completely rude to my boss stating "We don't have to have a reason to raise your rate" I was OUTRAGED to say the least. Not only would he not give us a specific reason as to why our rate went up, stating they had the right to do it without informing us. Upon further talks in a second conversation (With a very wonderful and pleasant woman named Linda from the PA office) we were given the name of Travis (who would not give us his last name) and were told in more detail that a letter was sent 8/4/08 (we never received it and I am the most OCD person when it comes to mail - color coded filed, calendar of payments, etc...) they stated that due to the economic crisis they were raising rates in fear of delinquent payments (wouldn't you want to lower them then so people can pay more to you?)
I would not recommend doing business with Advanta EVER. They have no respect for their customers and I think actually enjoy listening to people hurting from this crisis (Travis was certainly amused). Advanta is the worst company to do business for your small business. Based on the complaints I have seen on this website, I wish I would have read this site before we applied for it...
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