In September I was looking for a refinance from a company off the internet and Lending Tree contacted me. I Work with an associate name Steven Singleton for a month thru e-mail (s) or by phone... I meet all that was required of me to do a refinance on my home to close on November 16th.. I sent them $400.00 and Two day after the appraiser went though a lady name Joyce called me and said she was taking over the paper work from Steven... (Steven became sick).. I said that was fine as long as we closed on the date of November 16th because if I close and earlier I would be penalized $5000.00 because I was on a ARM that expired November 16th.. She said she was not aware of that date to close and she would get all the paper work together so we could close on the 16th of November... LACK of communications.
I contacted Joyce November 15th and she told me no way we could have closed on the 16th and Joyce said she would check on a REFUND I did not hear nothing from no one until I called and suggested my money back and the manager Christine @ EXT 3574 said the reason I would not get my money back was because I did not contact them. I paid $400.00 for service from them to refinance my home and to close on the 16th of November... The 45 day Lock in agreement EXPIRED 11/17/06 and still not closed or refinanced. I believe if Lending Tree was up to there needs the should of contacting me by a read receipt e-mail (s) or by phone way before the deadline date or A Notary contacting me on November 16th
Also since Lending Tree not meeting up to there expectations I was expecting a FULL refund... I contacted Lending Tree on several occasions and every time I talked with different managers they gave me some excuse that they wasn't going to REFUND my money. A contract is a contract and they DID NOT MEET THERE CONTRACT. I have contacted the BBB and attorney General and Dept of consumer affairs and Lending Tree/Home loan Center lied there way out saying i went with another company. Well December 20th i did go with another company..
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