Asurion has given me the run-a-round for 2 days now. I was told from the cell phone company that this process was simple and would be processed in 10 minutes and I would have my phone in 24 hrs. For 12 years I have paid the monthly insurance. In this instance my phone screen shattered, and I was told I would need to go thru the insurance. As I went on line, I was then told to call. When I called I was told to fill out a form, send over a copy of my ID and I would be contacted within 8 hrs. I followed all procedures, and 24hrs later I was told that I would be contacted within 24 hrs. A very misleading company, and they do not follow the rules they set, follow and standards of procedure. I feel it has been a huge misrepresentation of insurance. I have never files a claim and they treat you like a criminal.
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