Sallie Mae
Takes their payment website offline and then charges fees to pay by phone Wilkes-Barre
For the second time this year, Sallie Mae's payment website has been down when I attempt to pay. When I attempt to make a payment over the phone instead, they tell me I have to pay a $10 service fee, and that they can't waive it. The last time this happened, I made my payment the first day the ...