We signed up for Aptela in July. The sales representative was great, always available and very helpful. As soon as we paid for the initial costs, all that changed. Suddenly he stopped answering calls and emails. Our dedicated Customer Service Rep' (Sonia) also was very hard to get in touch with. In ...
If you have more than 2 lines that you want to use you would need T1. I wish I was explained that when I signed up. When I discussed that I will need to get 20 lines later on I was advised that it will be no problem and no one mentioned that I will need at least T1 to have the calles clear if I ...
On July 11th we began working with Aptela to provide a VOIP solution for our company. I spoke at length with Jim Regan as we discussed the needs of our system and how it need to route calls and have a way to simulate ACD and do group rollovers. I was ASSURED that Aptela would be able to deliver ...
This service is really unacceptable. My company picked them up for use in our call center and most calls had horrible quality or worse would simply drop the call in the middle of a call with a customer. There is no way of knowing how much business we have lost trying to work with this company. They ...
This company sold us a good phone system and then managed to really mess it up. They built a system that we think was based on Sylantro and could never get the voice quality, telephone connections to work. I would highly suggest looking for a different hosted solution based on BroadSoft or ...