3 weeks ago, our Kenmore Calypso washer that we had purchased from Sears not even 5 years ago, broke down for the second time, and I set up a 1-5 pm Kenmore/Sears service appointment for which my wife stayed home from work (the appointment was confirmed by phone by Sears the day before). At 1:15pm ...
My husband and I bought a Frigidaire washer and dryer combo unit at the Sears Outlet in our local community on Oct. 1. When we bought the unit the woman asked us if we would be able to get the unit into our home. We said yes. She told us that she was asking because people had returned items because ...
In Aug of 05 I purchased a kenmore over the range microwave, which was made in June of 05.in Oct 08 the control panel caught on fire. I had to have the fire dept assist me in putting out the fire. Thank god i did not leave the kitchen my house could have went up in flames. I spoke with several ...
I ordered online a set of 3 tool boxes that were on sale. The ordered was confirmed via email. The original order was for 480.34. The next day I get a call from the local sears store that 2 of the tool boxes are in the local warehouse. I tell them I will pick them up after the 3rd tool box arrives ...
Sears failed to fix my refrigerator during warranty period. Later required me to purchase an extended service warranty for $252 before they would return to repair in June. The final repair/diagnosis was that the compressor was partially blocked with some sort of contamination which would have to ...
This is a synopsis of the letter I wrote to Mr. Alan Lacy, CEO of Sears, on 8/7/06. I had an airconditioner in a small outbuilding that my kids I use as a recording studio. The air conditioner stopped working just prior to the California heat wave of and it wasn't repaired until after Labor Day. ...