Zelis

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Company website: https://www.zelis.com/
• General inquiries (Mon-Fri): 888.311.3505
• Provider payments support (Mon-Fri): 877.828.8770
• Payspan for providers (Mon-Fri): 877.331.7154 x1
• Provider networks, medical (Mon-Fri): 866.489.9444
• Provider networks, dental (Mon-Fri): 888.266.3053
• Payments enrollment advisor: 855.496.1571
• Provider payments client service: [email protected]
• Privacy office: [email protected]
• Provider payments portal: https://provider.zelispayments.com/

Locations

Zelis payment, card-fee and contact questions: what to do (checked October 12, 2026)

Zelis Healthcare, LLC is a Boston-based company that processes payments and runs claims-cost and provider-network services on behalf of health plans, third-party administrators and providers. Its own Provider Networks page says: “Zelis is not an insurance carrier, third-party administrator or guarantor of payment. Providers should verify eligibility and benefits directly with the payer.” Most people who search the name received an insurer payment or remittance that came “through Zelis”, or an out-of-network or network-repricing notice that mentions it. This page lists what Zelis says about its payment options, the channels it publishes, and the public record found on October 12, 2026. It does not say what any particular letter, card or payment means.

If you are a provider paid through Zelis.

• Zelis’s provider payments page lists three ways to be paid: “ZAPP Edge premium is a fee-based option for receiving your payments via direct deposit”; virtual credit cards (“one-time-use virtual cards that you can enter into your merchant terminal”); and paper checks (“Zelis will provide your paper checks by mail. This payment option does not include access to the payments portal.”).
• On fees, the same page says: “Zelis charges a fee for this service. Specific fee information is disclosed at the time of enrollment.” The ZAPP Edge enrollment page says Zelis “charges a fee for access to ZAPP Edge services.” On card costs, the Terms of Use (effective 4/3/2024) say: “Interchange and other third-party fees may apply to processing Card transactions on your merchant terminal. Your agreement with your merchant processor governs Card transactions. Please contact your merchant processor or financial institution for specific fee information.”
• The Zelis Payments Terms of Use (effective 4/3/2024) say about cards: “You are not required to accept or transact on a Card and may request other methods of payment at any time. Your use of the Virtual Credit Card represents your express consent and agreement to accept this method of payment.”
• Published provider channels: provider payments support 877.828.8770 (Monday-Friday) and [email protected]; username resets “must be submitted through Client Services”; general inquiries 888.311.3505; Payspan for providers 877.331.7154 x1; provider networks 866.489.9444 (medical) and 888.266.3053 (dental). The phone numbers are on the Zelis support page; the email address and the username-reset rule are on the provider payments page (both opened October 12, 2026).
• The terms give a short objection window: a provider has “sixty (60) calendar days from the date of issuance of any invoice, bill, statement or report” to raise a written objection to amounts in a statement, and disputes with Zelis about the platform go to binding arbitration under American Arbitration Association commercial rules in Boston, with a one-year claim deadline. Read the current terms before relying on a deadline.
• The payer (your health plan or its administrator) normally decides which vendor and method it uses. Ask the payer, in writing, for a fee-free alternative and keep the claim number; a complaint about a plan can also go to your state insurance department.

New York virtual card rule. New York’s Chapter 647 of 2025 (Assembly bill A3986-A, “Signed by Governor,” December 19, 2025) says an insurer may pay a claim by a credit card, virtual credit card or electronic funds transfer method that “imposes on the provider a specifically identified fee or similar dedicated charge” if, in advance, the insurer notifies the provider of the potential fees, offers an alternative payment method that does not impose fees, and the provider or its designee elects the fee-bearing method; the election stays in effect until the provider notifies the insurer in writing of a change, and an insurer that contracts with a vendor to process payments must require the vendor to comply. The statute applies to insurers and plans and does not name Zelis. The bill text says it takes effect on the 180th day after becoming law and applies to policies and contracts issued, renewed, modified, altered or amended on and after that date.

If you are a patient. Zelis does not decide what a plan covers. Questions about benefits, balances or an explanation of benefits go to your plan or the provider’s billing office; Zelis publishes a privacy office address ([email protected]) for privacy questions. Zelis’s privacy policy also says it “will NEVER send you an email requesting you to verify credit card or bank information” and gives a fraud hotline, 1 (833) 738-2929, for suspected fraud affecting Zelis or its clients.

Who Zelis is and how it is organized

The Zelis Business Associate Agreement (effective 4/8/2026) is made by “Zelis Healthcare, LLC, on behalf of itself and its direct and indirect subsidiaries and affiliates,” at 149 Newbury Street, Fifth Floor, Boston, MA 02116, which the company’s contact page labels “Massachusetts (HQ).” The contact page also lists offices in Florida, Georgia, Missouri, New Jersey, Texas and Hyderabad, India.

What it does (company statements). The About page says Zelis works “on behalf of insurers and providers nationwide to optimize claims management, power faster and seamless payments and bring clarity to the financial journey,” and shows “725 Payer clients,” “850K+ Providers,” “71M Members” and “$300B+ Payment volume.” The provider payments page cites “485 payers”; the enrollment page cites both “485 payers” and “725 payers.” The company’s figures differ by page and are shown here as published.

Names you may see. Zelis’s support page groups several portals under its name, including the Provider Payments Portal, the Payspan Payments Portal, a Stratose “Zelis Client Portal” and payer-side products (Network360, ZAPP portal, Payer Compass). BBB lists separate files for Zelis Payments, LLC (St. Petersburg, FL), Zelis Healthcare Corp (Bedminster, NJ) and Zelis Cost Management (Atlanta, GA; alternate name “Stratose/Qualident Dental Network”). A federal docket names “Zelis Network Solutions, LLC.”

Ownership and leadership. The About and Leadership pages show Parthenon Capital, Bain Capital and Mubadala logos under “Zelis Investors”; the pages do not state ownership percentages. The Leadership page refers to “Zelis CEO Amanda Eisel,” and the press room lists a September 14, 2026 announcement that Jim Young was appointed Chief Financial & Administrative Officer, succeeding Brian Gladden.

Complaint record: BBB, Trustpilot, ComplaintsBoard, our archive (as displayed October 12, 2026)

The figures below are shown as each site displayed them on October 12, 2026. They are different listings and are not added together, and none is a finding about the company.

• BBB profile for Zelis Payments, LLC (Saint Petersburg, FL): BBB Accredited, rated A+, 78 total complaints in the last 3 years and 30 in the last 12 months; reviews tab “1 /5 stars, Average of 15 Customer Reviews.” BBB data: file opened 2012-07-11, business started 2011-04-27, incorporated 2012-08-16, accredited since 2012-09-07. A complaint dated 09/18/2026 on that page, from a dental office, says it had asked for paper checks, kept receiving card payments, and has payments that insurers say were released; it is a consumer statement as BBB displays it. BBB shows a business response dated 09/25/2026 saying a member of the Zelis team had been in contact with the practice and was “awaiting examples of the missing payments”; the complaint status is “Answered.”
• BBB profile for Zelis Healthcare Corp (Bedminster, NJ): not accredited, “Not Rated”; 4 complaints in the last 3 years, 0 in the last 12 months; file opened 2019-08-13, business started 2019-03-01. In the one answered complaint (dated 12/20/2023, from a provider about electronic payment fees) the business response says the provider “was enrolled in the Zelis Network from 09/29/15 10/10/23” and that “Once a provider is opted-out they no longer are granted access to the payments portal,” and that Zelis was granting 30-day complimentary access to view historical data.
• BBB profile for Zelis Cost Management (Atlanta, GA): not accredited, rating B-, reason shown “Failure to respond to 1 complaint(s) filed against business”; 1 complaint in the last 3 years.
• Trustpilot: zelis.com is an unclaimed profile with 0 reviews.
• ComplaintsBoard: the “Zelis Payments” page displayed “14 reviews and 21 complaints” (updated May 18, 2026) and ComplaintsBoard’s own count of 13 of the 21 complaints marked resolved; several items carry the note that Zelis Payments left an official reply. One review, dated November 7, 2023, from a physician describes one-time-use card payments and a stated 3-6 percent transaction fee; a single review is not a measure of how common the issue is.
• CFPB complaint database: a company-name lookup for “zelis” returned no suggestions on October 12, 2026. The CFPB enforcement-actions list filtered by “zelis” returned “Sorry, there were no results based on your filter selections” the same day. Zelis provides payment and claims services to the health care industry, not consumer financial products, and neither result is a finding.
• This site: our archive holds 0 complaints that we link to Zelis Healthcare as of October 12, 2026.

Court dockets naming Zelis (CourtListener, checked October 12, 2026)

A CourtListener docket search on the party name “Zelis” on October 12, 2026 returned 98 results, which include unrelated people with similar surnames. The dockets below name a Zelis company as a party. Docket lines show procedural steps only; they are not findings, and the subject of a case is stated here only where the docket itself states it.

• Dignity Health v. Zelis Healthcare, LLC (D. Nev., 2:25-cv-01357): removed to federal court July 25, 2025; the docket lists the cause as “Breach of Contract.” An amended complaint was filed October 17, 2025 and an answer December 31, 2025. A settlement agreement entry appears on July 13, 2026, and on September 14, 2026 the court granted a stipulation to dismiss with prejudice. Terms of the settlement are not shown on the docket.
• TRPN Direct Pay Inc. v. Zelis Network Solutions, LLC (D. Nev., 2:26-cv-00346): filed February 11, 2026; the docket lists the cause as “Racketeering (RICO) Act.” An amended complaint was filed April 27, 2026 and motions to dismiss on May 21, 2026; the docket also lists a motion to stay (August 7, 2026) and an “Order on Motion to Stay Case” entry on September 14, 2026 (the docket line does not state its content), a stipulation (September 15) and an order on it (September 16), and an order granting withdrawal of one defense attorney (September 28, 2026). On the docket viewed October 12, 2026 no ruling on the two motions to dismiss appears. The claims are allegations.
• Other captions found (not reviewed beyond the caption and first entries): Intraops Neuromonitoring, LLC v. Zelis (D. Colo., filed July 24, 2025); Neuroshield Network SE, LLC v. Zelis (M.D. Fla., filed July 8, 2025); Synapses IOM v. Zelis (E.D. Mich., filed August 21, 2025, a petition to confirm an arbitration award against ASR Health Benefits and Zelis); Northeast Neurosurgical Associates v. Zelis Healthcare, LLC (D.N.J., notice of removal June 15, 2026, order of dismissal June 26, 2026). A separate docket (Pennington v. Zelis Healthcare, LLC, M.D. Fla.) lists an employment-discrimination cause and is not a consumer matter.

We did not find, in the sources checked on October 12, 2026 (the CourtListener docket search, the BBB profiles above, the CFPB complaint-database company lookup and the CFPB enforcement-actions list filtered by “zelis”), a regulator enforcement order against Zelis. State attorney general and other agency enforcement pages were not searched individually. The California Attorney General’s data-breach list, filtered by organization name “Zelis,” showed “There are currently no published reported breaches” on October 12, 2026. These are statements about the sources checked, not about every record.

Is Zelis Legitimate?

Zelis Healthcare, LLC is identified in its own Business Associate Agreement (effective 4/8/2026) with a Boston, Massachusetts address, and its contact page lists named offices and phone numbers. BBB lists Zelis Payments, LLC as accredited with an A+ rating (since 2012-09-07 per BBB page data) alongside 78 complaints in three years and 15 customer reviews averaging 1 of 5, as displayed October 12, 2026; BBB lists Zelis Healthcare Corp as not accredited and not rated. Court dockets show contract, RICO and other civil disputes brought by health systems and other companies, one of which was dismissed with prejudice after a settlement agreement was filed. The complaints read on BBB and ComplaintsBoard concern fees on card payments, getting paper checks or portal access, and slow phone support; they are allegations by providers, and Zelis’s position is that it charges a disclosed fee for portal services and that cards are optional under its terms. This page does not rate Zelis; read the contract or notice you received and contact the payer or Zelis through the channels above.

Court & Public Records

Company Relationships

• Affiliated with: Zelis Payments, LLC
• Affiliated with: Payspan

Frequently Asked Questions