Xpluswear Reviews, Complaints & Contacts

Contacts

EmailAddress

• Official websitexpluswear.com ↗

Customer service & general contact

• Customer service (Contact page)[email protected]

Other contacts

• Complaint team (Trustpilot reply)[email protected]

Locations

• Headquarters30 N Gould St Ste R Sheridan WY 82801

Is Xpluswear Legitimate?

BBB, Trustpilot

Legal name

Ruitong Global Market Corp

Business type

Online plus-size women's clothing store (xpluswear.com); the Contact page names Ruitong Global Market Corp of Sheridan, Wyoming, which the Wyoming registry lists as a domestic profit corporation

Website

xpluswear.comSource: Official site, checked 2026-10-20

Headquarters

Sheridan, WYSource: Contact Us page 'Company Address: 30 N Gould St Ste R Sheridan, WY 82801', checked 2026-10-20

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

What BBB and Trustpilot display about Xpluswear

All figures are as displayed on 2026-10-20 and come from separate sources and separate BBB profiles; they are not combined. BBB shows three profiles that link to xpluswear.com. BBB complaints are complaints filed with BBB, which are allegations, not findings, and the status labels on this page are BBB's.

• BBB profile for Ruitong Global Market Corp, Sheridan, WY: not BBB Accredited; BBB Rating A-, with the reason shown 'Length of time business has been operating'; the complaints tab shows 0 complaints and the reviews tab shows 0 reviews. BBB page data: file opened 2026-09-05, business started 2025-12-28.
• BBB profile for Xpluswear, Rowland Heights, CA: not BBB Accredited; BBB Rating F, with the reasons shown 'Failure to respond to 21 complaint(s) filed against business' and '33 complaint(s) filed against business'; the complaints tab shows '33 complaints in the last 3 years' and '33 complaints in the last 12 months'; the reviews tab shows 'Average of 11 Customer Reviews'. BBB page data: file opened 2025-12-01, business started 2021-01-06.
• BBB profile for Xpluswear, Livonia, MI: not BBB Accredited; BBB Rating B-, with the reason shown '123 complaint(s) filed against business'; the complaints tab shows '123 complaints in the last 3 years' and '33 complaints in the last 12 months'; the reviews tab shows 'Average of 82 Customer Reviews'. BBB page data: file opened 2023-06-26. The complaints on its first page, dated 2026-05-13 to 2026-09-30, show the status 'Unpursuable' in BBB's list.
• Trustpilot (www.xpluswear.com): 3.0 from 7,952 reviews, profile shown as claimed since June 2021. Trustpilot also shows 'No recent history of asking for reviews' with the note that reviews may not be representative, 'Replied to 99% of negative reviews' and 'Typically replies within 48 hours'. Trustpilot reviews are users' statements; this site has not verified them.

BBB does not state on the Rowland Heights and Livonia profiles whether they belong to the same legal entity as the Sheridan profile; they are shown separately for that reason.

Example of a review and reply: a review dated October 12, 2026 (experience dated August 30, 2026) alleges a long wait for delivery, poor quality, and a delayed refund after a return, and says the store offered a 20 or 30 percent credit instead. The company's reply the same day says it explained its return policy, that it informed the customer on October 1 it would process the refund once the parcel was delivered, and that the refund 'has been fully processed'. These are two parties' accounts of one order, shown as examples, not as a finding about other orders.

No published complaint reports are currently linked to this profile.

Xpluswear returns, refunds and where to send a problem

The steps on this page come from the Return & Refund, Shipping Information and Contact Us pages on xpluswear.com, read on 2026-10-20.

How to contact the store. The Contact Us page says: 'We offer email/FB Messenger customer service only', gives [email protected] and says replies come 'within 48 hours max'; the same page also says 'we will reply within 48 business Hrs', and the Shipping page says email 'will be replied to in 48 business hours'.

Cancelling before shipment. The refund table says an order cancelled within 24 hours gets '100% order amount' back, and a cancellation after 24 hours gets '95% of the order amount (deduct 5% processing fee)'. For a pre-order that fails, it says the customer service team 'will contact you for solutions'.

After delivery. For a lack of items, a broken package or quality issues the page asks you to apply within 30 days after delivery with the order ID, clear photos of the item and a brief description, by email to [email protected]. The return procedure lists seven steps (photos, email, choose return/refund/exchange/resend, wait for the address of the company's international center, arrange the post, send the tracking number); it says exchange or refund 'will be processed within 2 working days once we have received the item(s)'.

• The page says 'Customer is responsible for all return charges' and 'The original shipping fee and insurance are non-refundable'.
• It says the package must be unopened, in original packaging, with no visible signs of wear, and accompanied by an RMA slip.
• It lists items that cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies, and says there is no return on promotional or last-chance items.
• For reasons such as 'Don't like the item', 'Not fit as expected without any quality problems' or 'Shipping status shows delivered but the buyer didn't received', the page says it does not accept a refund request without a return and offers a coupon for a next order.
• It says: 'we currently do not offer exchanges'.

Delivery times. The Shipping Information page says the warehouse needs 5-7 business days to process a paid order, in-stock non-pre-order items ship within 2 weeks, and pre-order items ship within 10-20 business days; it adds that shipping times 'are based on time from dispatch' and that 'The final delivery time depends on the local logistic information'. The FAQs page gives a different figure for arrival: 'For in-stock product, normally it will be sent to your door within 2 weeks~1 month since it comes from China or Southeast Asia', and 'Pre order may take longer time as 3 weeks~1 months'; the same FAQs page lists '10-20 business days' as the pre-order shipping time and says one order can arrive in several parcels because the clothes 'might come from different factories'.

Other conditions on the store's pages. The Return & Refund page also lists, among the reasons for which it does not accept a refund request without a return, 'Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title' and 'Placed a wrong order and shipped'. The Shipping page says customers 'will cover the loss caused by an incomplete address or incorrect address' and that for incorrect consignee information 'we are not able to file a refund for you'.

Who operates xpluswear.com

The Contact Us page on xpluswear.com lists 'Company Name: RUITONG GLOBAL MARKET CORP' and 'Company Address: 30 N Gould St Ste R Sheridan, WY 82801'. The site footer shows the same name and address. The store sells plus-size women's clothing (dresses and similar items), many marked as pre-order, and its About Us page describes the brand's aim of offering fashionable plus-size clothing; those are the company's own statements. The Return & Refund page says 'Xplus has built our own clothes factory', and the FAQs page says 'Our factories are located in China and Southeast Asia'; both are the store's statements.

Registry record. The Wyoming Secretary of State business search, read on 2026-10-20, lists RUITONG GLOBAL MARKET CORP, Filing ID 2025-001852234, type 'Profit Corporation - Domestic', status Active, initial filing 12/28/2025, tax and registered-agent standing 'Good'. The principal office is 30 N Gould St Ste R, Sheridan, WY 82801, the same address as on the website, and the mailing address is in Alhambra, California. Wyoming says on that page that 'good standing' only means required paperwork and fees have been filed and 'in no way implies endorsement of the business'. The registry entry dates from December 2025; this page does not treat that date as the start of the xpluswear.com brand, since Trustpilot shows the profile as claimed in June 2021.

Frequently Asked Questions