WoodPlank

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Support/Sales (toll-free): (844) 755-9663
• Official site (US): https://woodplank.com/
• Support: [email protected]
• Text support: (936) 289-9663
• Official site (Canada storefront): https://woodplank.ca/

What To Check Before Ordering

• Confirm current contact details directly against woodplank.com's own contact page before a large order — no independently-confirmed physical business address exists to cross-check the company against.
• For any dispute over a product's color, finish, or condition after installation, get the company's response in writing and keep the original sample board (or a photo of it) — the one documented complaint about this company centers on exactly this kind of color/finish disagreement.
• Because no BBB or Trustpilot record exists for this company, outside sentiment is hard to verify independently; the company's own on-site reviews (via Judge.me) are moderated by WoodPlank itself. A search of forum discussion (Reddit's r/Homebuilding) surfaced informal accounts describing similar product-condition disputes and slow order-side customer service, worth reading before ordering.

Is WoodPlank Legitimate?

No Better Business Bureau (BBB) business profile could be located for "Woodplank" via a bbb.org search performed for this review (checked August 2026) — that means no record was found, not that BBB has issued an unfavorable rating. No Trustpilot listing for woodplank.com was found either. The 15,000+ reviews WoodPlank's own site references, and the review widget it runs via Judge.me, are collected and moderated by WoodPlank itself rather than an independent third party.

One complaint about WoodPlank is documented on ComplaintsBoard.com, dated April 23, 2025, filed by a customer identified as Jen Cowan of Anchorage, Alaska. The complaint alleges a wood cladding product's color and finish looked and felt different, and had visibly faded, within weeks of installation, and that a company representative described the change as normal for the wood rather than a defect. The complaint is marked unresolved on ComplaintsBoard with no documented company reply. Specific dollar figures cited within that complaint could not be consistently confirmed across repeated review of the source page, so none are repeated here.

Beyond BBB and ComplaintsBoard, a direct search for independent discussion turned up two threads in Reddit's r/Homebuilding community not previously captured: one (roughly 7 months old at this review) opens by noting the company "has been written about in this subreddit with some reporting issues" and describes a fireplace mantel the poster says WoodPlank disputed the condition of; a separate, older thread includes a comment describing WoodPlank's order-side customer service as "almost non-existent." Both are informal forum accounts rather than adjudicated complaints, and this review could not read either thread's full detail (Reddit required a login to view complete threads), but they corroborate the same product-condition-dispute pattern as the ComplaintsBoard complaint from an independent source, which is worth noting rather than continuing to describe the record as limited to a single complaint.

General web-safety scanners (ScamAdviser, ScamDoc) rate woodplank.com as technically low-risk, citing a valid SSL certificate, long domain history, and no active blocklisting — these are automated technical checks about the website itself, not evidence about product quality or business practices, and should not be read as a legitimacy endorsement. No lawsuit, state attorney general action, or FTC case referencing woodplank.com was found in searches performed for this review.

About WoodPlank

WoodPlank operates woodplank.com for U.S. customers and a separate woodplank.ca storefront for Canadian customers; the Canadian site's own terms of service state they are "governed by and construed in accordance with the laws of Canada." Both sites list the same phone number, (844) 755-9663, and the same support email, [email protected] — one brand operating two geographic storefronts.

The company's own "About Us" page describes it as a U.S. manufacturer of wood paneling, thermo-treated siding, and wood decor, claiming production across six U.S. facilities and shipping via freight partners nationwide, backed by a 25-year manufacturer's warranty. No specific street address, named owner or executive, or formal legal entity (LLC/Inc.) is disclosed anywhere on the site.

The domain woodplank.com was first registered on March 28, 2003 through GoDaddy, and is currently held behind privacy-proxy registration ("Domains By Proxy, LLC"), per a WHOIS lookup performed for this profile. That predates the current Shopify-based storefront by many years, which is common for a rebrand onto a previously-registered domain — noted here as an observed gap, not a red flag on its own, since no earlier use of the domain could be independently confirmed.

Frequently Asked Questions