WMJ Marine

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 1 historical complaint about WMJ Marine, published in 2009. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• ScamPublished May 15, 2009 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Phone: +1 (877) 330-9758
• Website: https://www.wmjmarine.com/
• Email: [email protected]
• Fax: 501-631-4759

Locations

What is WMJ Marine?

WMJ Marine Corporation is an online retailer and wholesale distributor of marine electronics and boat parts and supplies, operating primarily through wmjmarine.com. Its catalog spans fish finders and GPS chartplotters (Garmin, Lowrance, Furuno), autopilots, bow/stern thrusters, marine radar, battery chargers, inverters, and trolling motors — it sells boating equipment and accessories, not boats themselves.

The wmjmarine.com domain was registered on June 3, 2003, and the Better Business Bureau lists the business as having been operating for 23 years, consistent with a roughly 2003 start. A California corporate entity named "WMJ Marine Corporation" (state entity #C2743361, a domestic stock corporation) was registered on April 14, 2005 — the BBB's file on the company was likewise opened on July 20, 2005, suggesting the operation was formally incorporated a couple of years after it began trading online.

The company lists a contact phone number of (877) 330-9758, a secondary number of (858) 720-0776, and an email address of [email protected]. The BBB profile names Mr. William Ahn as the business's owner.

Is WMJ Marine Legitimate?

WMJ Marine Corp holds an A+ rating from the Better Business Bureau and, as of this check, zero complaints and zero customer reviews filed with the BBB — though it is not a BBB-accredited business. The BBB profile also lists an owner, Mr. William Ahn, and a secondary phone number, (858) 720-0776, alongside the main number. A California business-registry mirror (City-Data.com, reflecting Secretary of State filings) lists an active-looking domestic stock corporation, "WMJ Marine Corporation," entity #C2743361, with an incorporation date of April 14, 2005 that matches the BBB's own record; a direct lookup on the state's own bizfileonline.sos.ca.gov site was blocked by an anti-bot CAPTCHA during this research and could not be independently cross-checked against the primary registry.

Older complaint history tells a more mixed story. A complaint filed directly on USAComplaints in May 2009 alleges a customer paid $1,499 for a bow thruster, received it damaged, and — after authorizing a return — had an additional $960 charged to their card without prior authorization while the replacement was pending; WMJ Marine's response at the time was that it was holding the payment until the damaged unit was returned. The same complaint thread, mirrored on ComplaintsBoard, is currently tagged "Resolved" there and drew six further comments between 2015 and 2020 that were mixed rather than uniformly negative: most describe extra charges, shipping-quote disputes, restocking-fee/refund-delay complaints, or unresponsive service, but one 2016 comment is a positive report about a $2,200 Minn Kota purchase. Separately, a 2011 dispute mirrored on Revdex (three postings of what appears to be the same underlying case) describes an order for JBL products that WMJ Marine cancelled, citing a pricing/data error and a manufacturer MAP (minimum-advertised-price) restriction; the company states in its reply that no charge was made and the transaction was voided, while the customer disputes the company's stated reason and says they were originally told the item was out of stock. This is a single documented pricing/cancellation dispute, not a broader "supplier price increase" pattern.

BBB's own recent-complaint count is zero, and no complaint at the scale of the 2009 case has recurred since 2020. That said, a separate independent review site, ResellerRatings, currently shows 18 lifetime reviews for WMJ Marine averaging 2.67/5 (38.89% positive), spanning 2015 through August 2025 — including a 1-star review dated August 28, 2025 alleging an undisclosed $175 shipping charge added after checkout, alongside several positive reviews praising responsive service and accurate orders. So complaint activity has not been entirely absent since 2020, even though nothing resembling the scale of the 2009 dispute has recurred. Readers should also note the company's own site is inconsistent about its own mailing address — different pages currently show "PO Box 24, Del Mar, CA 92014" and "PO Box 651, Del Mar, CA 92014," while the current BBB record shows a third, "PO Box 494, Del Mar, CA 92104" — a housekeeping inconsistency, not on its own evidence of anything more serious.

If you're ordering from WMJ Marine

WMJ Marine's own published policies are worth reading before ordering, especially for a high-value or special-order item: orders (including backorders) can be cancelled with no fee before shipping, but cancellations must be made by email or online chat — the company states it will not cancel an order by phone. Once shipped, a cancelled or non-defective return is subject to a 15% (or higher) restocking fee within 25 days of the invoice date, and shipping charges are never refunded; special orders (including international orders) are not returnable at all, and electronic charts, software, video, and life-rafts are excluded from returns entirely. Defective items must be reported to the manufacturer's technical support within 25 days of invoice to qualify for a return; after that, warranty claims go directly to the manufacturer. All sales are final once an order is invoiced and shipped, and prices are stated as subject to change without notice.

• Confirm current price and stock by phone or email before paying for a special-order or high-value item — several complaints describe orders cancelled or re-priced after payment was taken.
• If you authorize a return or replacement, get the return/credit terms in writing and watch your card statement closely — the 2009 complaint on this site describes an unauthorized additional charge made while a replacement was pending.
• Dispute any charge you didn't authorize directly with your card issuer if the company doesn't resolve it — this is generally faster and more effective than a further complaint to the merchant alone.
• Keep shipping, delivery-confirmation, and return-authorization records for any high-value marine electronics or hardware order.
• You can reach WMJ Marine directly at (877) 330-9758 or [email protected].

Frequently Asked Questions