WHOOP Reviews, Complaints & Contacts

Contacts & Login

PhoneEmailAddress

• VerifiedOfficial websitewhoop.com ↗

Customer service & general contact

• VerifiedSupport email (Terms of Use)[email protected]
• VerifiedMember Support help centersupport.whoop.com ↗

Cancel, billing & returns

• VerifiedAccount settings (cancel membership)app.whoop.com ↗

Reference numbers (not support lines)

• Listed by BBBBBB-listed phone617-670-1074
• Listed by BBBBBB-listed other phone833-948-0566

Locations

• Headquarters1 Kenmore Sq Suite 601 Boston MA 02215

Is WHOOP Legitimate?

BBB, Trustpilot

Legal name

WHOOP, Inc.

Founded

2011

Business type

Wearable health and fitness tracker with a paid membership (WHOOP device, app and membership), operated by WHOOP, Inc. of Boston, Massachusetts

Website

whoop.comSource: checked 2026-10-20

Headquarters

Boston, MASource: FDA warning letter 709755, checked 2026-10-20

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB and Trustpilot, as displayed on 2026-10-20

These are third-party snapshots, shown side by side and never added together. They are not our own ratings. No published complaint reports are currently linked to this profile.

• BBB profile for Whoop, Inc, Boston, MA. BBB states the business is not BBB Accredited and shows a BBB Rating of F. Under reasons for rating BBB lists "Failure to respond to 3 complaint(s) filed against business" and "216 complaint(s) filed against business". The complaints tab reads "216 complaints in the last 3 years. 67 complaints in the last 12 months." The reviews tab shows 1.09 out of 5 stars, "Average of 47 Customer Reviews". BBB notes that it does not verify third-party information and that the nature of complaints matters more than their number; the BBB rating is BBB's own formula.
• Trustpilot, whoop.com. 3.4 from 5,815 reviews. The profile is shown as claimed since October 2021, Trustpilot says the company invites customers to review, and Trustpilot states it does not fact-check reviews. Trustpilot also shows an AI-generated summary of recent reviews; we do not quote it.

Reviewers on these sites describe a range of experiences, including praise for the app's tracking features and complaints about customer support, device pairing and membership cancellation. These are individual statements, not findings, and the company has not been shown to agree with them.

WHOOP complaints: cancel, return, refund and where to complain

This page was checked on 2026-10-20. WHOOP's Terms of Use (Last Updated August 3, 2026) and Terms of Sale (Last Updated 10/9/2025) were opened in the Latvian-locale version of whoop.com (/lv/en/), because the site redirected our browser away from the /us/en/ pages.

• Cancel. The Terms of Use say: "To change or cancel your Membership, go to Account settings at https://app.whoop.com or contact WHOOP at [email protected]." They add that cancelling mid-term ends the membership "as of the expiration of your then-current term" and that WHOOP "will not provide any prorated refund of any portion of the Membership Fee paid for the then-current Membership term." The WHOOP help center article Canceling Your Membership (support.whoop.com, opened 2026-10-20) says cancellation depends on the plan: "Paid upfront (12 months): Schedule your membership to cancel at the end of your commitment period. Paying monthly & within the 12-month commitment: Pay off the remaining months in full or schedule cancellation at the end of the commitment. Paying monthly & outside of the 12-month commitment: Cancel before your next billing date to avoid future charges." For a free trial the same article says: "To avoid being charged at the end of your free trial, you must initiate a return within the 1-month trial period", "Mail your return within 7 days of requesting the return label to avoid charges" and "A $110 restocking fee applies if the hardware is not returned."
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  The Terms of Use also say: if you did not buy the membership directly from WHOOP, use the party through which you bought it.

• 30-day return. Section 18.1.1 of the Terms of Use says: "You have 30 days to change your mind about your Membership." It also says you may cancel and return the WHOOP Device "at your own cost" within thirty days of receipt "for a full refund of the Initial Membership Fee ... less return shipping costs", and that the 30-day return policy does not apply to a Free Trial. After 30 days the terms say there is no refund "unless we have failed to provide you with the WHOOP Device and Services". To request a return, Section 18.1.2 says you "must contact Membership Services at support.whoop.com", where a return shipping label is provided. For purchases from an Authorized Reseller, Section 18.1.1 says the device must go back "to the original point of sale for a refund, subject to the Authorized Reseller's return policy" and that WHOOP "will not at any time issue a refund for purchases made from an Authorized Reseller or any third-party retailer or any third-party marketplace."
• Apparel and accessories. The Terms of Sale say unworn apparel and accessories bought from the store are accepted for return within thirty days of delivery unless marked final sale, and point to the Terms of Use for devices bought with a membership.
• Price changes. The Terms of Use say WHOOP will give at least fifteen days' notice before a change to the Membership Fee takes effect, and that you can cancel before the change takes effect.
• Disputes. Section 24 of the Terms of Use contains an agreement to arbitrate and a class action and jury trial waiver, with a 30-day opt-out. Section 24.10 says: "You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to: [email protected], within thirty (30) days after first becoming subject to this Arbitration Agreement."
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  The notice "must include your name and address, the email address you used to set up your Account (if you have one), and an unequivocal statement that you want to opt out". Read it before filing a claim.

• Complaint routes outside the company. BBB accepts complaints through its profile for the company (see the complaint record). You can also file with the Federal Trade Commission at ReportFraud.ftc.gov and with your state attorney general. Confirm the current form on the agency's own site.

Keep your order number, payment confirmation, the cancellation confirmation and screenshots of the screen where you cancelled. Support contacts the company publishes are listed in the contact details on this page; the BBB-listed phone numbers are labelled as BBB-listed because they were not confirmed on a WHOOP page.

FDA warning letter about Blood Pressure Insights (July 2025)

The letter. FDA's Center for Devices and Radiological Health issued warning letter CMS 709755 to WHOOP, Inc. on July 14, 2025, addressed to Will Ahmed, Chief Executive Officer. It states: "FDA has learned that your firm is marketing Blood Pressure Insights (hereinafter, "BPI") in the United States without marketing clearance or approval, in violation of the Federal Food, Drug, and Cosmetic Act." It says FDA reviewed whoop.com (last reviewed May 28, 2025), a WHOOP article about BPI and WHOOP's responses to earlier FDA inquiries, and concludes that BPI is a device under section 201(h) of the Act. The letter is an FDA statement of its position; it is not a court judgment.

Court cases involving WHOOP, Inc.

Court records

Sanderson v. Whoop, Inc., No. 3:23-cv-05477 (N.D. Cal., Judge Charles R. Breyer), was filed on October 24, 2023; Justia lists the nature of suit as "Contract: Other". Justia's copy of docket entry 62 reads: "ORDER GRANTING MOTION FOR CLASS CERTIFICATION. Signed by Judge Charles R. Breyer on 3/7/2025." The subject of the claims is not stated here. Class certification is a procedural step, not a finding that the claims are correct.

Court & Public Records

Who runs WHOOP

The FDA letter and the BBB profile identify the operator as WHOOP, Inc., with an office at One Kenmore Sq., Boston, Massachusetts 02215 (the FDA letter gives Suite 601). BBB lists the entity as a corporation and lists William Ahmed as President; the FDA letter addresses Will Ahmed as Chief Executive Officer. BBB's raw page data shows business started and incorporated on 2011-12-31 and BBB shows 14 years in business and 500 employees; these are BBB's figures, not company statements.

Per its Terms of Use, WHOOP sells a WHOOP Device together with a subscription Membership that renews at monthly, annual or multi-year intervals depending on the plan chosen, and states that the membership fee is billed "continuously, at regular intervals" until cancelled. A Trustpilot profile for whoop.com exists and was claimed in October 2021 (see the details on this page). Trademark suits filed by WHOOP against other companies appear on CourtListener and are mentioned in the litigation section.

Frequently Asked Questions