Vanta Customer Reviews & Contacts

Under the standard terms, it does. Vanta's Master Subscription Agreement (last revised November 21, 2025) says subscriptions "will automatically renew for successive one- (1) year Service Periods" unless the Order Form says otherwise, and that notice to stop renewal must be given at least thirty days before the end of the current Service Period (Section 3.1.2). If you pay by credit card or a similar online method, Vanta bills that method for renewals and add-ons unless you ask in writing for another payment method. The notice goes in writing by courier or U.S. mail to 655 Montgomery Street, San Francisco, CA 94111, Attn: Legal Department, and also by email to [email protected].

Not for convenience under the standard agreement: "Except as expressly set forth in this MSA, all payment obligations are non-cancelable" (Section 2.1.1). Either party may terminate for cause by written notice of a material breach that is not cured within ten days (Section 3.2); if the customer terminates for Vanta's uncured breach, it gets a pro-rata refund of prepaid, unused fees (Section 3.3). Your Order Form may add terms. For EU customers, Vanta's terms FAQ says its Data Processing Addendum incorporates addenda covering the EU Data Act.

Generally no. Except as the agreement expressly provides, fees "are non-refundable and not subject to set off" (Section 2.1.1). The main exception is a pro-rata refund of prepaid, unused fees when the customer terminates because Vanta did not cure a material breach. To dispute an invoice, contact Vanta within 30 days of the invoice date.

Vanta's pricing page lists Essentials, Plus, Professional and Enterprise plans and shows no dollar amounts; it offers a demo and "personalized pricing." Ask for the billing cycle in the demo, or check your Order Form.

Click the question-mark help icon in the Vanta app header and choose "Chat with us"; live chat runs Mon–Thu 6 AM–8 PM ET and Fri 6 AM–7 PM ET. If you cannot use chat, email [email protected]; email support runs around the clock Monday to Friday. Vanta's Help Center article lists no phone line. Billing, contract and renewal questions go to your Account Manager; if you are unsure whether you have one, ask Vanta Support.

Vanta's root cause analysis (June 13, 2025) says a code change on May 22, 2025 let some data from fewer than 20 percent of its third-party integrations be written into other customers' accounts, affecting fewer than 4 percent of customers. It says this happened in some cases, when the receiving customer had soft-deleted resources with identical IDs, and that active stored data and data fetched by Vanta's native integrations were not impacted. It says the change was reverted on May 27, 2025, the data corrected itself for more than 98 percent of impacted customers after that, affected customers were notified starting May 29, cleanup was complete on June 3, and no action was needed from customers. Vanta says it was not an intrusion. Questions go to [email protected].

Vanta's root cause analysis states that MFA credentials, passwords, API keys, financial information and healthcare information were not affected. It says the exposed data could include metadata on employee security training records, tool access, devices and vulnerabilities. This is Vanta's statement. One affected customer told TechCrunch that Vanta's notice said the data generally includes employee names, roles and details of how some tools are configured, such as multi-factor authentication use.

Vanta's Privacy Policy (effective February 25, 2026) names [email protected] for requests such as deletion of personal data, and a mailing address: Vanta Inc., Attn: Data Privacy Officer, 655 Montgomery Street, San Francisco, CA 94111. The policy does not apply when Vanta handles personal information as a processor for a customer, so if your data is in Vanta because your employer uses it, start with your employer.

Vanta Inc. of San Francisco, the operator of vanta.com. Other businesses that use the name Vanta are not covered.

Unless your Order Form says otherwise, give written notice of non-renewal at least thirty days before the current Service Period ends (Section 3.1.2): by courier or U.S. mail to 655 Montgomery Street, San Francisco, CA 94111, Attn: Legal Department, and also by email to [email protected] (Section 10.5). A chat message or an email to your Account Manager does not meet that requirement. If you bought through a reseller or cloud marketplace, also check that agreement or offer and tell the reseller. Outside renewal, fees are non-cancelable unless the agreement or your Order Form says otherwise.

Vanta Inc. is a Delaware corporation in San Francisco, founded in 2018 and led by CEO Christina Cacioppo, that sells security and compliance software to businesses. BBB rates it A+ and shows 0 complaints in the last 3 years; it is not BBB accredited, which BBB says businesses are under no obligation to seek. Trustpilot shows 3.1 out of 5 from 33 reviews. A 1-star review there calls Vanta a scam: the reviewer says they bought SOC 2 and HIPAA subscriptions, canceled the SOC 2 one and got no human response, onboarding or training. Other 1-star reviews describe contracts that could not be ended early and disputed renewal and auto-pay charges, and some concern other businesses: Vanta has replied that it offers no real estate services and has no link to Vanta Commerce LLC. These are the reviewers' own accounts. Before signing, read the 30-day non-renewal notice and non-refundable fee terms in the Master Subscription Agreement.

Vanta Inc. operates vanta.com from San Francisco and has offices in New York, Sydney, Dublin and London. Fortune reported more than 16,000 customers in April 2026, and Wellington Management led a $150 million round in July 2025. Its software collects evidence for frameworks such as SOC 2 and ISO 27001; a separate auditor performs the audit itself. Trustpilot's 33 reviews split mostly between 5 stars and 1 star: favorable reviews praise ease of use, evidence collection and audit readiness, while 1-star reviews describe slow support, little onboarding and refused early termination, and some of them concern other businesses. AWS Marketplace shows 4.5 out of 5 from 2,855 ratings, nearly all drawn from G2 and PeerSpot. In May 2025 a Vanta code change exposed some customer data to other customers, which Vanta set out in its own root cause analysis.

Vanta's Help Center and Support Policy list no customer service phone number; use the chat in the Vanta app (the question-mark icon in the header) or the customer service email address, [email protected]. Billing, invoice and renewal questions go to your Account Manager. Treat a phone number on a third-party directory with caution, since Vanta's support pages do not list one. Formal contract notices go to [email protected] and privacy requests to [email protected].

CourtListener lists no federal case with Vanta Inc. in its caption. Federal lawsuits can be looked up by party name on PACER or CourtListener, and California state cases through the county superior court. For a customer with a contract dispute, the Master Subscription Agreement's route is written notice of a material breach with a ten-day cure period (Section 3.2), and any lawsuit over the contract goes to a court of general jurisdiction in San Francisco County, California (Section 10.6).

BBB shows 0 complaints in the last 3 years and 0 customer reviews. Trustpilot shows 3.1 out of 5 from 33 reviews, 55 percent 5 stars and 42 percent 1 star; praise centers on ease of use and audit readiness, and reviewers criticize refused early termination, renewal charges and slow support. Some of those 1-star reviews concern other businesses. AWS Marketplace shows 4.5 out of 5 from 2,855 ratings, nearly all drawn from G2 and PeerSpot.

Vanta's Master Subscription Agreement lists a place of business at 655 Montgomery Street, Suite 1600, San Francisco, CA 94111. Its BBB listing shows a different address, 369 Hayes St, San Francisco, so use the Montgomery Street address for written notices. Vanta also lists offices in New York, Sydney, Dublin and London and describes itself as remote-first.

Christina Cacioppo is CEO and founder; she started Vanta with Erik Goldman. Vanta Inc. is privately held. Its investors include Sequoia Capital, Craft Ventures, Y Combinator, J.P. Morgan, Goldman Sachs and Wellington Management.