Tyco Fire Products

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.tyco-fire.com/
• Customer service (toll-free): 800-381-9312
• Customer service / orders: [email protected]
• Central Sprinkler O-Ring recall questions: [email protected]
• Central Sprinkler O-Ring recall notice: https://www.tyco-fire.com/Central-Sprinkler-O-Ring-Notice

Locations

Do you have a recalled Central Sprinkler fire sprinkler head?

If you searched for Tyco Fire Products or Central Sprinkler, you most likely want to know whether a fire sprinkler in your home or building is one of the recalled O-ring models, or you want to understand a lawsuit involving the company's firefighting foam. This page separates the two issues; they involve different products and different legal proceedings.

• Central Sprinkler O-ring sprinklers (fire-safety issue): the U.S. Consumer Product Safety Commission (CPSC) and Tyco Fire Products LP jointly announced on September 24, 2026 that "a significant number of unremediated recalled sprinklers may remain in service" from a recall that ran from July 2001 (updated May 2003) to August 31, 2007. The affected heads were manufactured from the mid-1970s to June 2001 and can fail to activate in a fire because minerals, salts and other contaminants in water degrade their rubber O-ring seals. CPSC and Tyco Fire cited a July 13, 2025 fire at an assisted-living facility in Fall River, Massachusetts, that killed ten residents and injured dozens more, where recalled sprinkler heads had been identified in a prior inspection but not replaced.
• What to do: have a qualified fire-protection professional inspect every sprinkler head in your building against Tyco Fire's identification document, and review your facility's National Fire Protection Association (NFPA) annual/5-year/20-year inspection records to see whether recalled heads were ever flagged. Tyco Fire's own recall information page is tyco-fire.com/Central-Sprinkler-O-Ring-Notice; questions can be sent to [email protected]. The original 2001 recall and 2003 update pages remain on cpsc.gov.
• How to spot a recalled O-ring head: CPSC's 2001 notice says the recalled heads "have the words "CENTRAL" or "STAR", the letters "CSC", the letter "G" in triangle, or a star-shaped symbol stamped on either the metal sprinkler frame or on the deflector," and that the model designation and date may also be stamped there. Only a qualified fire-protection professional should remove or replace sprinkler heads.
• Who pays now: the free-parts, free-labor replacement program closed August 31, 2007, and CPSC's recall pages now list "No Remedy Available" for the O-ring recall and "Recall remedy no longer available. Discard the product. Do not donate or resell." for the Omega recall. The September 2026 warning does not announce a new reimbursement program; ask Tyco Fire at [email protected] and get a quote from a licensed sprinkler contractor. Inspection schedules are set by NFPA 25 as adopted by your local fire code and enforced by your local fire marshal or other authority having jurisdiction.
• An older, separate recall: Central Sprinkler Corp. (and subsidiary Central Sprinkler Co.) also recalled about 8.4 million Omega-brand sprinklers in 1998, following a CPSC staff lawsuit filed in 1998; that recall program has since ended and is not the same product line as the O-ring sprinklers above.
• AFFF firefighting foam / PFAS contamination (a different, environmental-contamination matter): Tyco Fire Products LP and Chemguard, Inc. agreed to pay $750 million to settle public-water-system claims alleging that PFAS associated with their AFFF firefighting foam contaminated drinking-water sources; Tyco denied the allegations and liability; a federal judge granted that settlement final approval on November 22, 2024. The settlement class is public water systems, not individuals: privately owned household wells are expressly excluded. The claim-form deadlines of April 8, 2025 (Public Water System Settlement) and August 21, 2025 (Special Needs) have passed; the Supplemental Fund claims deadline is December 31, 2030, per the official settlement website, PFASWaterSettlement.com.
• General product or warranty questions: Tyco Fire's customer service line is (800) 381-9312; email [email protected].

CPSC recalls and warnings; Washington's PFAS/AFFF lawsuit

1998 — Omega sprinklers. CPSC and Central Sprinkler announced "the nationwide recall of approximately 8.4 million Omega brand fire sprinklers manufactured since 1982 by Central Sprinkler Corp. and its subsidiary, Central Sprinkler Co., of Lansdale, Pa.," stating the recall "follows the resolution of the lawsuit filed by the Commission staff against these companies on March 3, 1998." CPSC said that in testing, "between 30 and 40 percent of Omegas removed from various locations across the country... failed to activate as they should," and that CPSC had "received reports of Omega sprinklers not functioning in 17 fires," with "at least four persons" injured, including burns and smoke inhalation.

2001, updated 2003, closed 2007 — O-ring sprinklers. CPSC and "Central Sprinkler Company, an affiliate of Tyco Fire Products LP, of Lansdale, Pa." announced a voluntary program to replace "35 million Central fire sprinklers with O-ring seals," plus about 167,000 sprinkler heads sold under the Gem Sprinkler and Star Sprinkler names — CPSC called it "the third largest replacement program in CPSC history." The cause: "minerals, salts and other contaminants in water can affect the rubber O-ring seals," which "could cause the sprinkler heads not to activate in a fire." A May 2003 update let consumers hire and be reimbursed for their own contractor instead of using only Central's crews; the program closed August 31, 2007, "after millions of sprinkler heads were replaced." The 2003 update made that reimbursement "subject to certain conditions, including advance notice to Central, verification of the replacements and return of the removed sprinklers." CPSC's recall page now lists "No Remedy Available."

September 24, 2026 — renewed warning. CPSC and Tyco Fire Products LP jointly reminded the public that despite the completed replacement program and NFPA-mandated inspection schedules, "a significant number of unremediated recalled sprinklers may remain in service." The release cited a fatal July 13, 2025 fire at a Fall River, Massachusetts assisted-living facility (ten residents killed) where identified recalled heads had not been replaced, and urged inspection, professional replacement, and a review of maintenance records. CPSC did not say the sprinklers caused the fire to start: news reports from July 2026 say investigators ruled the fire accidental with an undetermined cause (a failed oxygen tank or improper disposal of smoking materials was considered likely), and that the recalled sprinkler head in the room where the fire began did not activate.

State of Washington v. Tyco Fire Products LP et al. BBB's business profile discloses a "Pending Government Action": on May 30, 2023, the State of Washington filed a Complaint for Damages in King County Superior Court against roughly nineteen PFAS/AFFF manufacturers, including Tyco Fire Products LP, alleging the companies knew of PFAS health and environmental risks for decades and seeking recovery of costs to investigate, remediate and monitor PFAS contamination of Washington waters attributed to AFFF firefighting foam. These are allegations in Washington's complaint, not adjudicated findings. The defendants removed it to the U.S. District Court for the Western District of Washington on June 20, 2023 (No. 2:23-cv-00926), and on July 10, 2023 it was transferred into the federal AFFF multidistrict litigation in South Carolina (D.S.C. No. 2:23-cv-03262-RMG, before Judge Richard M. Gergel), per the CourtListener dockets. No ruling on the merits was found as of September 28, 2026.

Company background: Tyco Fire Products, Central Sprinkler, and Johnson Controls

Tyco Fire Products LP makes fire-suppression equipment — sprinklers, valves, corrosion-solution products, antifreeze, grooved pipe fittings and foam concentrate — marketed under the Tyco® brand at tyco-fire.com, whose footer credits "© 2025 Johnson Controls. All Rights Reserved." Johnson Controls' June 2026 Form 10-Q describes Chemguard and Tyco Fire Products as "Two of the Company's subsidiaries." Tyco International (the diversified conglomerate that once also owned ADT, Tyco Electronics, Tyco Integrated Security and the SimplexGrinnell fire-alarm/sprinkler-installation business) split its fire-and-security operations from its other units in 2012, and Tyco International's fire-and-security business subsequently combined with Johnson Controls in 2016. Tyco Fire Products LP — the manufacturer named in CPSC's sprinkler recalls and in the AFFF litigation described below — is a different business from SimplexGrinnell (installation/service) and from Tyco's former ADT/alarm-monitoring businesses; complaints about ADT or Tyco alarm monitoring are not about this company and are out of scope for this page.

CPSC's own recall notices repeatedly describe "Central Sprinkler Company, an affiliate of Tyco Fire Products LP, of Lansdale, Pa." as the entity that manufactured the recalled sprinkler heads; Central Sprinkler Corp. and its subsidiary Central Sprinkler Co. are named as the makers of the earlier Omega sprinklers ("manufactured since 1982"), and the later O-ring sprinklers were "manufactured from the mid-1970s to June 2001" — i.e., materially older than any single "founding" date for the current corporate registration. BBB's file for "Tyco Fire & Building Products" (alternate name "Tyco Fire Protection Products") lists a business-started date of January 1, 1992 and an incorporation date of February 9, 2001 for that corporate profile; this page does not merge that registration date with the much earlier sprinkler-manufacturing history above, since they are not shown to be the same fact.

BBB's associated Tyco Fire & Building Products profile lists several locations, including Upper Gwynedd, Pennsylvania (451 N Cannon Ave, 19446), in the Lansdale area named in CPSC's Central Sprinkler recall releases. Customer service can be reached at (800) 381-9312 or [email protected].

Complaint record: usacomplaints.com and BBB

usacomplaints.com: 0 posts on this site are confirmed, primary complaints against Tyco Fire Products or Central Sprinkler as of September 28, 2026. One 2007 post about a recalled sprinkler head names a different company (SimplexGrinnell, a separate Tyco/Johnson Controls fire-alarm and sprinkler installation business) as the offender; the post's own text quotes a reply from a Central Sprinkler Company call-center representative confirming the O-ring Voluntary Replacement Program, but because the complaint itself is against SimplexGrinnell rather than Tyco Fire Products or Central Sprinkler, it is not counted as an own complaint here. A separate 2008 post about incorrectly installed sprinkler heads names a different offender (a Georgia installation contractor) and reports that Central/Tyco itself denied selling those particular heads to that contractor; it is not linked to this company for the same reason.

BBB: Tyco Fire & Building Products / Tyco Fire Protection Products is not BBB accredited, carries a BBB letter rating of A+, and shows 0 complaints and 0 customer reviews on its profile as of the date checked. BBB's profile does disclose the pending Washington State PFAS lawsuit described above as a "Pending Government Action," which is a summary of unproven allegations, not a complaint or a finding against the company.

Other consumer-review sites: no Trustpilot profile for tyco-fire.com was found (checked 2026-09-28). This page did not identify a CFPB record, since Tyco Fire Products is not a financial-services company.

AFFF / PFAS litigation: the $750 million public-water-system settlement

Tyco Fire Products LP and Chemguard, Inc. are among roughly twenty companies named as defendants in In re: Aqueous Film-Forming Foams Products Liability Litigation (MDL No. 2:18-mn-02873-RMG, U.S. District Court, D.S.C., before Judge Richard M. Gergel), a multidistrict litigation over PFAS ("forever chemicals") in AFFF firefighting foam. Within that MDL, public water systems brought a settlement-class case, City of Camden v. Tyco Fire Products LP (D.S.C. No. 2:24-cv-02321-RMG), on behalf of water utilities including the City of Camden, City of Freeport, City of Brockton, Widefield Water & Sanitation District, Saint Regis Mohawk Tribe and California Water Service Company, among others.

Class counsel filed a motion for preliminary approval of a $750 million Tyco/Chemguard public-water-system settlement on April 26, 2024; the court granted preliminary approval shortly after. On November 22, 2024, Judge Gergel signed an Order and Opinion finding "that the Settlement Agreement is fair, reasonable, and adequate" and "for settlement purposes only, [that] the Settlement Class satisfies the requirements of Fed. R. Civ. P. 23," and granting "Class Counsel's motion for final approval of class settlement and final certification of the settlement class." Johnson Controls' June 2026 Form 10-Q says Tyco Fire Products "has now paid the full settlement amount" (its final $415 million payment was made in December 2024) and that the settlement "does not constitute an admission of liability or wrongdoing." The order enjoins settlement class members from separately pursuing the released claims against Tyco, Chemguard and other released persons. This settlement resolves public-water-system claims specifically; this page did not find, and does not assert, a separate settlement covering personal-injury AFFF claims against Tyco Fire Products — individual and other lawsuits involving Tyco Fire Products, Chemguard and co-defendants continue: the same 10-Q reports "more than 16,515 individual or 'mass' actions pending" against Chemguard, Tyco Fire Products and other defendants.

Separately, the State of Washington's May 2023 lawsuit against Tyco Fire Products LP and other PFAS/AFFF manufacturers (described under Regulator Actions above) seeks recovery of the state's own PFAS investigation and cleanup costs and is not part of the public-water-system settlement. Although it was filed in King County Superior Court, it was removed to federal court in June 2023 and transferred into this MDL on July 10, 2023 (D.S.C. No. 2:23-cv-03262-RMG); Johnson Controls' June 2026 Form 10-Q lists Washington among 33 states and territories whose AFFF suits "have been removed to federal court and transferred to the MDL."

Is Tyco Fire Products Legitimate?

Tyco Fire Products LP is a real, operating fire-suppression-equipment business, publicly identified as a Johnson Controls business on its own website (tyco-fire.com) and named as a defendant/settling party in federal court dockets and in CPSC's own recall notices. Central-brand fire sprinklers were recalled twice (about 8.4 million Omega sprinklers in 1998, announced by CPSC with Central Sprinkler Corp. and Central Sprinkler Co., and 35 million-plus O-ring sprinklers from 2001, closed 2007, announced with Central Sprinkler Company as "an affiliate of Tyco Fire Products LP"), and on September 24, 2026 Tyco Fire Products LP renewed a public warning, with CPSC, that unreplaced O-ring sprinklers may still pose a fire-safety hazard, citing a fatal 2025 fire where recalled heads had not been replaced. It also agreed to pay $750 million, with final court approval granted November 22, 2024, to settle public-water-system claims alleging PFAS contamination associated with AFFF firefighting foam; Tyco denied the allegations and liability, and it was named in Washington's May 30, 2023 PFAS/AFFF complaint. Separately, an associated BBB profile for "Tyco Fire & Building Products" shows 0 complaints and 0 customer reviews, and it has 0 confirmed own complaints on usacomplaints.com as of the date checked. This page assigns the company no rating, score or "scam" label of its own; readers can weigh the recall, litigation and complaint record above for themselves — and, if a fire sprinkler in their building might be a recalled Central Sprinkler O-ring head, should have it inspected by a qualified fire-protection professional regardless of any of the above.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as a brand of this company: Recalled Fire Sprinkler Head Dishonesty

Company Relationships

• Subsidiary of: Johnson Controls International plc

Frequently Asked Questions