Transworld Systems

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 4 historical complaints about Transworld Systems, published between 2008 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• No services provided for money paidPublished Apr 11, 2012 · Historical consumer allegation
• Harassing my mother with unsupported claimsPublished Dec 18, 2009 · Historical consumer allegation
• BewarePublished Nov 9, 2009 · Historical consumer allegation
• BewarePublished Jun 25, 2008 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Payment

• TSI website: https://tsico.com/
• TSI consumer line: letters, calls, account questions (Mon-Fri 8-5 ET): 866-228-9034
• TSI Self-Service Payment Portal (registration code from your letter): https://msg.tsico.com/Pay/
• TSI Consumer Hotline for complaints about collection (Mon-Fri 8-5 ET): 866-545-9191
• TSI secure payments by phone: 877-865-7686
• TSI privacy requests line (Privacy Policy): 877-282-1250
• TSI phone shown for New York residents (Know Your Rights page): 866-560-0163
• BBB-listed phone for Transworld Systems, Inc (non-primary): 877-420-4789
• TSI privacy requests (Privacy Policy): [email protected]

Locations

Transworld Systems (TSI): what to do after a letter or call, and where to complain (checked October 7, 2026)

Transworld Systems Inc. (TSI) describes itself on its website as a revenue recovery company whose services include collections. Its Consumer Support Hub says: “This is an attempt to collect a debt. ... This is a communication from a debt collector.” A collector such as TSI is a different business from the creditor that first extended the credit or the company that now owns the account. Check the letter for the creditor’s name and the amount.

TSI’s own channels, as listed on its Consumer Support Hub on October 7, 2026:

• Consumer line for letters, calls and account questions: 866-228-9034, “Monday through Friday // 8:00 am to 5:00 pm EST”. The hub also offers a secure message form and says not to put card or bank details in it.
• Complaints about how TSI is collecting a debt: “please call our Consumer Hotline or submit a written complaint. Consumer Hotline: 866-545-9191.”
• Payments: the TSI Self-Service Payment Portal at msg.tsico.com/Pay; “First-time users: you’ll need the registration code provided in the letter you received.” Phone payments: 877-865-7686.
• Registration code and rights: the hub lists “Need registration code” under its consumer contact option, and links to a Know Your Rights page with state-specific notices.

Disputing a debt. The CFPB’s page “What can I do if a debt collector contacts me about a debt I already paid or don’t think I owe?” (last reviewed August 2, 2023) says a collector must give validation information that includes the creditor’s name and the amount owed, and that a consumer has 30 days after receiving it to dispute all or part of the debt; if the consumer disputes in writing within that period the collector “will provide verification of the debt.” The CFPB page also says the collector cannot contact the consumer to collect until it has responded with verification. Keep a copy of anything you send. The CFPB states that its sample letters are not legal advice.

Include identifying details. A response TSI posted to a BBB customer review on October 1, 2026 says TSI “is unable to identify the specific account that is the subject of your complaint” and asks for details such as the name of the original creditor and the creditor’s account or reference number. Having the letter in hand helps TSI match the account.

If the problem is not resolved. You can file a complaint with the CFPB (consumerfinance.gov/complaint, phone 855-411-2372 as shown on the CFPB site), your state attorney general, and, for Massachusetts residents, the Attorney General’s consumer hotline 617-727-8400 (shown in the Attorney General’s September 7, 2021 press release). This page records complaints and regulator actions; it does not decide whether any particular debt is owed.

Student loans. Several regulator and court documents on this page concern TSI’s role collecting for the National Collegiate Student Loan Trusts. If a letter names one of those trusts, see the regulator and litigation sections below.

Transworld Systems regulator actions: FTC (2013), CFPB (2017), New York Attorney General (2020), Massachusetts Attorney General (2021)

FTC, July 2013 (U.S. v. Expert Global Solutions, Inc., et al., N.D. Tex., No. 3-13-CV-2611-M). The FTC’s release of July 9, 2013 says Expert Global Solutions and its subsidiaries agreed to stop “allegedly illegal debt collection calls” and to pay a $3.2 million civil penalty, and that the FTC charged the companies with violating the Fair Debt Collection Practices Act and the FTC Act. The defendants named on the FTC case page are Expert Global Solutions, Inc. (formerly NCO Group, Inc.), NCO Financial Systems, Inc., ALW Sourcing, LLC and Transworld Systems Inc.; the release says Transworld Systems, Inc. also does business as North Shore Agency, Inc. The $3.2 million penalty applies to the group of defendants collectively; the release does not assign a share to TSI. The release calls the order “proposed” and says it was subject to court approval; the FTC case page lists a Stipulated Order for Permanent Injunction and Monetary Judgment, and whether and when the court entered it was not checked for this page. This matter is separate from the student loan actions below and predates TSI’s November 2014 sale by Expert Global Solutions.

The CFPB, New York and Massachusetts actions below concern TSI’s work as debt collector for the National Collegiate Student Loan Trusts (NCSLTs), which own private student loans. The New York assurance and a federal court order describe TSI as the trusts’ “special subservicer” or post-default subservicer that handled collections.

CFPB consent order, September 18, 2017 (No. 2017-CFPB-0018). The CFPB’s enforcement page says the Bureau “issued a consent order against Transworld Systems (TSI), the debt collector for several National Collegiate Student Loan Trusts, for filing false or misleading affidavits, providing false or misleading testimony, and filing debt collection lawsuits when the companies could not prove the debt was owed,” and that the order “requires injunctive relief and for TSI to pay a $2.5 million civil penalty.” The page lists the forum as an administrative proceeding with status “Post Order/Post Judgment” (page last modified August 8, 2023). A federal court order in Hoffman v. Transworld Systems summarizes the consent order: between November 1, 2014 and April 25, 2016, law firms hired by TSI filed 37,689 collection lawsuits for the NCSLTs, and “TSI did not admit or deny any of the facts set forth in the Consent Order’s findings of fact or conclusions of law” except those needed to establish the CFPB’s jurisdiction. The CFPB’s press release page for the action also carries a note that the separate court action the Bureau filed against the trusts was voluntarily dismissed with prejudice by joint stipulation on April 25, 2025 and terminated on April 29, 2025; that note concerns the trusts’ case, not TSI’s administrative order.

New York Attorney General, Assurance of Discontinuance No. 20-061, effective September 11, 2020. The assurance states that the Attorney General investigated TSI’s role as the trusts’ special subservicer beginning in 2017. Its findings (which TSI “neither admits nor denies”) include that complaints in trust lawsuits identified a trust as the borrower’s “original creditor,” that documents TSI created for litigation were described as “redacted” copies of original loan rosters, and that lawsuits were filed in New York outside the applicable three-year statute of limitations. TSI agreed to change practices and to pay $600,000 in two installments of $300,000, and to release, vacate or withdraw pending garnishments, levies and liens resulting from the untimely lawsuits pending on the effective date.

Massachusetts Attorney General, assurance of discontinuance filed September 7, 2021 (Suffolk County Superior Court). The Attorney General’s press release says the assurance “resolves allegations” that TSI violated the Attorney General’s Debt Collection Regulations by making high-volume calls, regularly attempting to collect time-barred debts without the required disclosures, and using false and misleading affidavits to collect private student loan debt for the NCSLTs. TSI agreed to pay $2.25 million and to change practices, including limiting calls and voicemails, requiring law firms collecting for it to do the same, stopping collection on time-barred debt without the required disclosures, and not producing false or misleading affidavits. The text of the assurance itself was not opened for this page (the Massachusetts document link did not display a document on October 7, 2026). TSI’s own news release of September 7, 2021 says: “TSI did not admit to any of the Massachusetts Attorney General’s findings or conclusions.” That is TSI’s statement; it has not been confirmed against the assurance’s wording.

Sources checked on October 6, 2026 did not identify a later regulator action against TSI in the CFPB enforcement list or in a search of state attorney general announcements; that is a limited search, not a statement that none exists.

About Transworld Systems Inc.: what it does, where it is based and how it is owned

What it says it does. TSI’s website says it provides “technology-enabled and AI-driven solutions for revenue recovery, healthcare RCM, loan servicing, and BPO,” including first- and third-party collections, legal recovery and portfolio management, healthcare patient-pay recovery, loan servicing through University Accounting Service (UAS), and DebtNext, a recovery management software platform. The company says it is “the largest scaled ARM platform in the United States and Canada” and that it has employees “Across US, Canada, Guatemala, India, and Philippines.” Those are TSI’s own statements.

Legal entity and address. The website footer names Transworld Systems Inc. TSI’s Privacy Policy gives a mailing address of 500 Virginia Drive, Suite 514, Fort Washington, PA 19034, and BBB lists the same address as the headquarters of “Transworld Systems, Inc” (alternate name “TSI”). TSI’s press releases carry a Lake Forest, Illinois dateline. BBB reports that the business started and was incorporated on November 5, 1970 (BBB’s own data; not a TSI statement of its founding).

Ownership history. A November 3, 2014 news release on TSI’s site says Expert Global Solutions completed the sale of several accounts receivable management segments, including Transworld Systems, to Platinum Equity, and that the segments “have been consolidated into a single enterprise and will operate as Transworld Systems (TSI).” Platinum Equity’s page for the same announcement is still online, but it describes the 2014 transaction; no source stating TSI’s current ownership was found in the TSI home, About Us and Press Room pages or the Platinum Equity announcement page checked on October 7, 2026, so current ownership is not stated on this page. A federal court order refers to TSI’s predecessor NCO Financial Systems, Inc. as the earlier post-default subservicer for the student loan trusts.

Recent company news. TSI’s press room lists, among other items, the acquisition of DebtNext (announced September 15, 2025), the appointment of a Chief Legal and Compliance Officer (January 14, 2026), and earlier acquisitions including EOS North America (December 2021), Account Control Technology Holdings (June 2021) and the financial services business of Alltran (completed January 2020). A TSI release dated May 3, 2022 says TSI entered the Canadian market by acquiring EOS Canada Inc. in December 2021 and that “Transworld Systems Canada Inc. retains the former operations and personnel of EOS Canada Inc.” Per TSI’s release that is a separate Canadian company, not another name for the U.S. company.

Licenses as listed by TSI. The Know Your Rights page lists, for example, a California license number, a Colorado license number and local office, Connecticut, Maryland and Nevada NMLS ID #950422 references, New York City collection agency licenses and a North Carolina Department of Insurance license list. These numbers are TSI’s statements; registry verification was not completed for this page.

Transworld Systems complaint record: BBB, Trustpilot and this site (as displayed October 7, 2026)

BBB. The BBB profile for Transworld Systems, Inc at 500 Virginia Dr, Fort Washington, PA (headquarters listing) showed a rating of A, said the business is not BBB Accredited, and gave as the reason shown for the rating “3 complaint(s) filed against business that were not resolved.” The complaints tab showed 947 total complaints in the last 3 years and 190 complaints closed in the last 12 months. The reviews tab showed “Average of 77 Customer Reviews” at 1.16 out of 5; BBB says customer reviews are not used in the letter grade. BBB’s search lists about 74 separate “Transworld Systems” entries at other addresses (for example Wilmington, DE); only the headquarters listing was used. TSI replies to BBB reviews; one reply dated October 1, 2026 said it could not identify the account without further information.

Trustpilot. The Trustpilot page for tsico.com, as displayed on October 6, 2026, showed 2 reviews, a TrustScore of 2.9, “Unclaimed profile,” and the notice that the company has not invited customers to review, so the reviews may not be representative.

CFPB Consumer Complaint Database. Under the company name “TRANSWORLD SYSTEMS INC”, the database showed, as displayed on October 7, 2026, 21,908 complaints in total, received from September 25, 2014 through September 28, 2026, of which 4,943 were received on or after October 7, 2025. By product label, the largest were Debt collection (17,188), Credit reporting or other personal consumer reports (2,389), Student loan (1,205) and the older label Credit reporting, credit repair services, or other personal consumer reports (976). The database lists the company response as Closed with explanation for 21,847, In progress for 56, Closed for 2, Closed with non-monetary relief for 2 and Closed with monetary relief for 1; timely response is shown as Yes for 21,891 and No for 17. Issue labels most often shown are “Attempts to collect debt not owed” (7,342) and “Written notification about debt” (3,073). These are complaints as submitted by consumers and are not findings; they are not combined with the BBB figures or with the archive posts below.

Archive posts on this site. Five approved posts dated 2008 to 2012 are linked to this page. Four name Transworld Systems directly: a 2008 post by a business client who describes a dispute over a contract fee after a debtor paid the client directly; a 2009 post describing a call the writer found rude; a 2009 post by a relative describing repeated calls to the writer’s mother; and a 2012 post by a dental office describing a software and collection service it paid for. A fifth 2009 post names a law firm as the offender and says a judgment was entered naming Transworld Systems as plaintiff. These are the writers’ accounts; they have not been verified by this site or answered by TSI, and five posts over several years do not describe how TSI operates today. Other archive posts that mention similar names (for example a 2010 job-offer fee complaint filed under the name “Transworld Systems DBA GreenFlag Profit Recovery”) were not linked because no source checked ties them to TSI.

Transworld Systems lawsuits: Hoffman (2023), Moten (2024), Gosse (Third Circuit, 2026) and DePietro (E.D.N.Y., 2026)

Hoffman v. Transworld Systems Inc. (W.D. Wash., No. 2:18-cv-01132). Washington borrowers sued TSI, the trusts and a law firm under the Washington Consumer Protection Act, alleging that affidavits used to obtain default judgments in trust student loan collection suits were false or misleading. In an order dated January 26, 2023, Judge Zilly denied the plaintiffs’ motion for class certification, finding that the plaintiffs had not shown commonality because the proposed questions would require evidence that varies from member to member. The same order denied TSI’s motion for summary judgment and recognized that TSI and the trusts “have presented considerable evidence suggesting that the NCSLTs own Plaintiffs’ student loans,” while also noting evidence from which a jury could find otherwise. On February 15, 2023 the court dismissed the case with prejudice and without costs; the order says that “in the event settlement is not perfected” either party could move to reopen within 60 days. The docket does not state the settlement terms.

Moten v. Transworld Systems Inc. (California Court of Appeal, Fourth District, Division Two, No. E078871, decided January 5, 2024). A borrower sued TSI over a collection suit TSI brought for a trust, alleging that documents proving ownership of her loan were manufactured. The trial court had granted TSI’s anti-SLAPP motion; the Court of Appeal, as summarized by Justia, reversed on the litigation-privilege ground and remanded for the trial court to decide whether the plaintiff has a probability of prevailing and to consider a public-interest exception. The appellate ruling decided a procedural question; it did not decide the merits of the allegations. The case’s later history was not checked for this page.

Gosse v. Transworld Systems Inc. (Third Circuit, No. 25-1474, decided April 9, 2026; nonprecedential). A borrower brought a putative class action in the Middle District of Pennsylvania (No. 3:20-cv-01446) against TSI, U.S. Bank NA, two National Collegiate Student Loan Trusts, two law firms and GSS Data Services LLC, with claims for civil conspiracy and under Pennsylvania’s Dragonetti Act and the federal Fair Debt Collection Practices Act. The Third Circuit’s opinion says the District Court granted the defendants’ motions for summary judgment and that it affirmed. It states that the plaintiff had to show the underlying collection suit was begun “in a grossly negligent manner or without probable cause” and failed to do so, and that she “presented no independent arguments” on the conspiracy and FDCPA claims. The opinion states that it is not binding precedent.

DePietro v. Transworld Systems Inc. (E.D.N.Y., No. 1:25-cv-02879, filed May 22, 2025). The plaintiff, who sued on behalf of himself and others, alleged FDCPA violations and state-law claims of negligence, fraud and unjust enrichment arising from a collection matter over unpaid rent. In a Memorandum & Order dated August 24, 2026, Judge Brodie granted TSI’s motion to dismiss for lack of standing, dismissing the FDCPA claim for lack of subject matter jurisdiction and declining supplemental jurisdiction over the state-law claims. That ruling was about the court’s jurisdiction and did not decide whether the alleged conduct occurred. The docket was checked through CourtListener’s listing on October 7, 2026; later entries were not reviewed.

Other consumer lawsuits against TSI exist in federal and state courts; this page lists only cases whose dockets or opinions were opened on October 6 or 7, 2026.

Is Transworld Systems Legitimate?

Transworld Systems Inc. is an identifiable debt collection company: it operates tsico.com, gives a Fort Washington, Pennsylvania mailing address in its Privacy Policy, and appears in BBB data (rating A as displayed on October 7, 2026, not BBB Accredited, business started and incorporated November 5, 1970 per BBB) and in federal court records. Its Know Your Rights page lists state and New York City collection licenses, whose registry verification was not completed for this page. TSI was one of four defendants in a 2013 FTC case against Expert Global Solutions and its subsidiaries, which the FTC says carried a $3.2 million civil penalty for the group collectively. It has also been the subject of three public regulator actions about student loan collections for the National Collegiate Student Loan Trusts: a 2017 CFPB consent order with a $2.5 million civil penalty, a 2020 New York Attorney General assurance with $600,000, and a 2021 Massachusetts assurance with $2.25 million; the CFPB and New York documents record that TSI did not admit or deny the findings, and TSI said it did not admit the Massachusetts Attorney General’s findings or conclusions. A federal judge also denied class certification in a 2023 Washington case and found that TSI and the trusts presented considerable evidence of ownership of the plaintiffs’ loans. Whether a specific debt is owed depends on that account, so use the dispute and verification steps above rather than relying on a general label.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as the collector: TransWorld Systems Seals & Tenenbaum filed a fraudulent debt judgement against me, naming TransWorld Systems as the creditor. TransWorld has no record of who the original creditor is

Company Relationships

• Collects debts for: National Collegiate Student Loan Trusts
• Acquired by: Platinum Equity
• Affiliated with: Expert Global Solutions
• Affiliated with: DebtNext
• Affiliated with: University Accounting Service, LLC (UAS)
• Affiliated with: NCO Financial Systems, Inc.
• Affiliated with: Transworld Systems Canada Inc. (formerly EOS Canada Inc.)

Frequently Asked Questions