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Town Contact Information

Town is an AI work assistant operated by Town.com, Inc. of San Francisco: each user gets a personal assistant called a Townie that connects to email, calendars and business apps. Jean-Denis Greze, co-founder and CEO, started the company in late 2024 with Tony Vincent. Town does not publish a customer service phone number; support runs by email at [email protected], plans are cancelled in account settings, and Town does not offer refunds. No published complaint reports are currently linked to this profile.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEtown.com
HEADQUARTERSSan Francisco, CA
PROFILE CHECKED2026-11-04
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Contacts, Payment & Login

EmailAddress

Customer service & general contact

Cancel, billing & returns

Account & login

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Settlements & legal notices

Corporate & press

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Locations

  • Headquarters222 Kearny Street, Suite 650 San Francisco CA 94108
EDITORIAL

Is Town Legitimate?

Trustpilot

Legal name
Town.com, Inc.
Founded
2024
Business type
AI work assistant (the 'Townie') for individuals and teams, sold as a free and paid credit-based subscription; operated by Town.com, Inc., San Francisco
Website
town.comSource: Town home page, checked 2026-11-04
Headquarters
San Francisco, CASource: Town Terms of Service, section 12.5, checked 2026-11-04

Operator: Town.com, Inc. (Terms of Service and Privacy Policy, both updated July 21, 2026). Website: town.com. Mailing address given in the Terms: 222 Kearny Street, Suite #650, San Francisco, CA 94108. Offices: Town's careers page says its team works in San Francisco's Financial District and has a New York office, and gives no street address for New York. Founded: late 2024, by Jean-Denis Greze and Tony Vincent. Chief executive: Jean-Denis Greze, named co-founder and CEO in the company's Series B release. Age: the Privacy Policy says the service is not intended for anyone under 18.

Contract terms. Governing law: California. Section 11: binding arbitration administered by National Arbitration & Mediation (NAM) under the Federal Arbitration Act, with a class action and jury trial waiver. Claims that qualify for small claims court can still be brought there. Before arbitrating, either side must send a written Notice of Dispute and allow 45 days for informal resolution, and arbitration must be filed within one year after the cause of action arises. To opt out of arbitration, send written notice within 30 days of first accepting the Terms, by email to [email protected] or by mail to the San Francisco address, giving your name and address, the email address on your Town account and a clear statement that you want to opt out. Payments are processed by Stripe, Inc. (section 3.1).

AI and data. Terms section 2.2 says Inputs are shared with third-party AI providers "solely to generate Outputs and to trigger Agent actions," names providers that may include Anthropic, OpenAI, OpenRouter, Amazon Bedrock, Google Cloud's Vertex AI Platform, ElevenLabs and Vapi, and says Town's agreements do not permit those providers to train their models on your Inputs. The Terms also warn that Outputs "may be inaccurate, incomplete, or incorrect" and that you are responsible for reviewing them. The Privacy Policy reserves Town's right to use personal information to train its own models, with an opt-out toggle in account settings, and separately allows training on anonymized, de-identified or synthetic data made from personal information. The Trust page says that toggle (Settings → Privacy → "Improve Town for everyone") is off by default and that Gmail, Google Calendar and Google Drive data is never used for training.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

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EDITORIAL

Complaint record

No published complaint reports are currently linked to this profile.

Reviews and complaints elsewhere. Public customer reviews of Town are still few. Apple's App Store lists the iOS app Town Assistant, sold by Town.com, Inc., at about 4.6 out of 5 from 25 ratings; most recent written reviews there are positive, and a one-star review says the app has gotten worse, with prompts that fail or take too long. Trustpilot's page for town.com is unclaimed and shows no reviews. On Product Hunt, where the assistant launched, the listing has no formal reviews; launch comments, which come mainly from early adopters, are mostly praise, and one user called document editing in the Mac app buggy.

Lawsuits and regulators. The FTC's case library lists no case naming Town.com. Town's Terms send most disputes to private arbitration, which is generally not public, and include a class action waiver.

Third-party commentary. An August 1, 2026 review on the blog of Saner.AI, which makes a competing AI assistant, points out that Town asks for standing access to your inbox, calendar and other work tools. The same review criticizes the credit meter and per-credit overage as making the real monthly cost hard to predict. These are opinions, not findings.

Town's position. Town's Trust page says it "never sends an email or calendar invite without your OK," does not copy or index your inbox but pulls only what a task needs, and that disconnecting an integration cuts access immediately. Its Modes & Approvals help page says approval depends on settings: threads start in Auto, where the assistant goes ahead with what you asked and asks only when a request looks unsafe; new routines start in auto mode and act without asking; team routines always run in auto mode; and tools set to Always allow run with no prompt. To require approval, use Strict threads, Human in the Loop routines or Ask each time on sending tools; the page warns that a sent message cannot be recalled. The Trust page says Town is SOC 2 Type 2 audited, with reports released under a self-serve NDA, and that data is hosted in the United States. Security issues can be reported to [email protected].

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EDITORIAL

Cancel Town, refunds, billing and your data

Customer service. Town does not publish a customer service phone number. Email [email protected], or, when signed in, open the Help menu at the bottom left and choose "Get help."

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The pricing page lists community support on the Free plan, email support on Starter through Team Plus, and a two-business-day response target on Power Plus and both Team plans. Sales questions go through town.com/contact-sales.

Cancel. Town's Cancellation & Refunds help page says: "Cancel anytime from Settings → Plan & billing at town.com/settings/plan." The page says you keep access to the end of the paid cycle and then drop to the Free plan, with nothing deleted; paid-only features such as custom routines and event triggers pause. Terms section 3.2 adds that the subscription renews automatically unless cancelled before the end of the billing cycle, that you can also cancel by writing to [email protected], and that cancellation "will take effect at the end of the then-current billing cycle." On team accounts only Owners and Admins can cancel or change the plan. Monthly plans renew each month on the purchase date. Annual plans are billed for the year and renew for another year, and because Town gives no refunds, cancelling one partway through keeps your access to the end of the paid year but returns no money.

Downgrades and upgrades. Moving to a cheaper paid plan takes effect at the next renewal, with no refund for the difference. Upgrading takes effect at once: Town charges the new plan immediately and credits the unused value of the current plan toward it.

Refunds. Town's help page says: "Town does not offer refunds." Terms section 3.2 says "no refunds or credits will be issued for any partial billing period." The pricing page FAQ gives the same answer. If you see a charge you did not expect, such as one on a card you have replaced, the help page asks you to email [email protected] with the date and amount. If Town does not fix a charge you did not authorize, dispute it with your card issuer. For credit cards, federal rules generally require a written billing-error notice that reaches the issuer within 60 days after it sent the first statement showing the charge. Debit card rules differ, so contact your bank right away.

Trial. The Free Trial help page says new signups get a 7-day Pro trial that ends after 7 days or when the trial credits run out, whichever comes first, and that by default you then drop to Free with no charge.

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Picking Pro or a cheaper paid plan during the trial charges nothing that day; the plan starts, and is billed, when the trial ends. Picking Power or Power Plus "starts it right away and charges you now, ending your trial early." Heavy use can use up the trial credits before the week is over. Support handles trial extensions and resets case by case.

Credits and overage. Each paid plan includes a monthly credit allotment; credits do not roll over. The Free plan has a monthly message allowance instead of credits. Running out of credits pauses routines and new chats until the next refresh; on Starter the only way to keep going sooner is to upgrade. Settings → Plan & billing shows usage by routine, and Town emails alerts at 80% and 90% of your monthly credits. On Pro and above, extra use is billed per credit on the monthly invoice (for example $0.044 a credit on Pro), but the overage cap "defaults to $0, so you'll need to raise it before any overage charges apply." Credits cannot be bought separately.

Card problems. The help page says a declined card does not move you off your current plan and nothing is charged, with one exception: if a cancellation or downgrade was pending, a failed upgrade can clear it, so check Settings → Plan & billing and schedule it again.

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The pricing page FAQ says something different, that a failed payment moves the account to the Free plan, so check your plan after any failed charge. Cards issued in some countries, India for example, cannot be charged yet, and some non-US cards fail at checkout.

Delete your data. Town's help pages say to go to Settings → Delete account. Town then deactivates the account at once, stops routines, signs you out and permanently removes all data within 30 days, with narrow exceptions such as a legal hold or required security records.

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Connections you authorized for a team keep working until removed in the team's integration settings. Afterward, remove Town under Security → Third-party apps & services in your Google Account, because the authorization may stay listed there. If you own a team with other members, you pick a new owner first. If you pay for a plan, cancel it in Settings → Plan & billing first and keep a record of the cancellation, then delete the account. For a formal data export, email [email protected]. For privacy requests the Privacy Policy lists [email protected].

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Complaints and disputes. Terms section 12.5 lists [email protected] and 222 Kearny Street, Suite #650, San Francisco, CA 94108 for complaints. The arbitration rules and the 30-day opt-out are in the Company Information section. Terms section 12.6 gives the Complaint Assistance Unit of the California Department of Consumer Affairs: 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, phone (800) 952-5210. You can also report problems to the FTC at ReportFraud.ftc.gov, your state attorney general or the BBB at bbb.org.

EDITORIAL

What Town is and who runs it

Business. Town's home page says it "learns how you work, then gets to work." Each user gets a personal AI assistant called a Townie that connects to email, calendars, chat and business apps. The Terms describe a cloud platform that performs work "on your behalf, including triaging your inbox, drafting communications in your voice, managing your schedule, briefing you for meetings, summarizing updates, managing expenses, and running workflows with your oversight." The Terms add that Agents take actions "with your permission."

Operator. The contracting party in the Terms and the data controller in the Privacy Policy is Town.com, Inc. The Terms give a San Francisco mailing address for questions and legal notices (see Company Information). Town's October 19, 2026 press release is datelined San Francisco and calls Jean-Denis Greze "co-founder and CEO of Town." Fortune reports that Greze, a former CTO of Plaid, founded the company in late 2024 with Tony Vincent, a former director of applied AI at Google; Vincent describes himself on Product Hunt as co-founder and chief product officer. Town names no parent company in its Terms, Privacy Policy or press releases.

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Before the assistant. Town started as a tax service for small businesses that paired human advisors with AI automation, and announced an $18 million seed round led by First Round Capital in March 2025. Digg's report on an a16z interview says Greze shut down the tax product after it brought in a little under $1 million in its first year, and that he and his co-founder chose to pursue something else after that first tax season.

Funding (company announcements). On June 3, 2026 Town announced a $55 million Series A led by a16z, with Forerunner Ventures, First Round, Alt Capital and Conviction participating. On October 19, 2026 it announced a $108 million Series B co-led by Forerunner Ventures and Menlo Ventures, with a16z and First Round Capital also investing, and said the round "values the company at $1 billion." In the same release Town says it launched publicly in June 2026 and that paying customers have grown fourfold since July; these are the company's own figures.

Plans. According to Town's pricing and plans pages: Free ($0, no card required, 30 chat messages a month with the assistant and a weekly briefing); Starter ($15 a month, monthly billing only, 1,250 credits a month); Pro ($49 per user per month billed annually, 5,000 credits); Power ($99, 12,000 credits); Power Plus ($199, 40,000 credits); Team ($59 per seat a month, 6,000 credits per seat); Team Plus ($149 per seat a month, 18,000 credits per seat), with team credits pooled; Enterprise by contacting sales. Prices shown for Pro and up are the annual-billing rates. Paying monthly costs more; the pricing page says annual billing saves 20%. Credits are the usage unit the assistant spends on chats, routine runs and other work.

Name. Several unrelated businesses use the name Town. This page covers only the AI assistant at town.com operated by Town.com, Inc.

EDITORIAL

Frequently Asked Questions

How do I cancel Town?

Town's help page says to cancel from Settings → Plan & billing at town.com/settings/plan. The Terms also accept a cancellation by email to [email protected]. Access continues to the end of the paid cycle, after which the account moves to the Free plan and nothing is deleted. Team accounts: the pricing page says only Owners and Admins can change a plan.

Does Town give refunds?

The help page says "Town does not offer refunds," and Terms section 3.2 says no refunds or credits are issued for a partial billing period. After you cancel you keep access until the paid period ends, and that includes the rest of the year on an annual plan, with no money back for the unused months. For an unexpected charge, the help page asks you to email [email protected] with the date and amount.

How does the Town free trial work?

New signups get a 7-day Pro trial that ends after 7 days or when trial credits run out. By default the account then drops to Free with no charge. Choosing Pro or a cheaper paid plan during the trial is billed only when the trial ends; choosing Power or Power Plus starts that plan at once and charges immediately, per the Free Trial help page.

How does Town billing and overage work?

Each paid plan includes a monthly credit allotment that refills every cycle and does not roll over; the Free plan has a message allowance instead. Pro and above can keep working past the allotment with pay-as-you-go overage billed per credit on the monthly invoice, but the overage cap defaults to $0 and must be raised before any overage is charged (pricing page). Monthly plans renew on the purchase date each month; annual plans renew each year, and Town gives no refund for the unused months. Payments go through Stripe, Inc. (Terms 3.1). The help page notes that cards from some countries cannot be charged yet.

Who operates Town?

The Terms of Service identify the contracting party as Town.com, Inc., with a mailing address at 222 Kearny Street, Suite #650, San Francisco, CA 94108. Jean-Denis Greze is co-founder and CEO; Tony Vincent is the other co-founder. Town names no parent company, and its backers include a16z, Forerunner Ventures, Menlo Ventures and First Round Capital. Several unrelated businesses share the name Town; this page covers the AI assistant at town.com.

Does Town use my data to train AI?

Town's two documents word this differently. The Privacy Policy says Town may use personal information to train its own AI models and that you can opt out with a toggle in your account settings. The Trust page says that toggle (Settings → Privacy → "Improve Town for everyone") is off by default for everyone and that nothing is used unless you opt in. To be sure, open that setting and check it yourself. The Privacy Policy also allows Town to train on anonymized, de-identified or synthetic data made from personal information. Both documents say Gmail, Google Calendar and Google Drive data is never used for training. Terms section 2.2 says Town's agreements with its AI providers do not let them train on your Inputs. These are company statements.

How do I delete my Town account and data?

Town's help pages say to go to Settings → Delete account; Town deactivates the account at once and permanently removes all data within 30 days, with narrow exceptions such as a legal hold or required security records. Cancelling a plan alone does not delete anything. If you pay for a plan, cancel it in Settings → Plan & billing before deleting the account and keep a record of the cancellation. Afterward, remove Town under Security → Third-party apps & services in your Google Account. On team accounts, the pricing page says Team Owners delete the team account. Other privacy requests can go to [email protected], the contact in the Privacy Policy.

How do I dispute a problem with Town?

Write to [email protected] or to 222 Kearny Street, Suite #650, San Francisco, CA 94108 (Terms 12.5). For a billing problem, include the date and amount of the charge. Terms section 11 requires a written Notice of Dispute and 45 days of informal resolution before arbitration, includes a class action waiver, and allows small claims court for qualifying claims. A claim that goes to arbitration must be filed within one year after it arises, or it is barred. You can opt out of arbitration within 30 days of first accepting the Terms by email to [email protected]. California residents can also contact the Department of Consumer Affairs Complaint Assistance Unit, (800) 952-5210 (Terms 12.6).

Has Town been in court or sanctioned by a regulator?

CourtListener lists no federal case with Town.com in its caption. The FTC's case library lists no case naming Town.com. Town's Terms send most disputes to private arbitration, which is generally not public, and include a class action waiver. To report a problem, write to Town first at [email protected], then, if needed, to the FTC at ReportFraud.ftc.gov, your state attorney general or the BBB. The Terms (section 12.6) also give the California Department of Consumer Affairs Complaint Assistance Unit, (800) 952-5210.

Is Town a scam?

Town is an AI assistant sold by Town.com, Inc. of San Francisco, founded in late 2024 by Jean-Denis Greze, a former Plaid CTO, and Tony Vincent, a former Google AI director. Public customer reviews are still few: Apple's App Store shows about 4.6 out of 5 from 25 ratings, Trustpilot's page for town.com has no reviews, and Product Hunt launch comments, which come mainly from early adopters, are mostly praise. Know the terms before paying: no refunds, automatic renewal, and credits that do not roll over. Forerunner Ventures and Menlo Ventures co-led its $108 million Series B, announced in October 2026. No published complaint reports are currently linked to this profile.

Is Town legit?

Town is an AI work assistant operated by Town.com, Inc. of San Francisco; its CEO is Jean-Denis Greze. Its Trust page says it is SOC 2 Type 2 audited, with reports available under NDA, and that it never sends an email or calendar invite without your OK; these are company statements, and its help pages add that routines in auto mode and tools set to Always allow act without asking. Apple's App Store shows about 4.6 out of 5 from 25 ratings, Trustpilot's page for town.com has no reviews yet, and Product Hunt launch comments, which come mainly from early adopters, are mostly praise. The free plan needs no card, but sign-in is through a Google or Microsoft account, and Town's Getting Started page has you connect email and calendar during onboarding; Fortune reported in June 2026 that users cannot sign up without doing so.

What is Town's customer service phone number and email address?

Town does not publish a customer service phone number. The customer service email address is [email protected], and signed-in users can open the Help menu at the bottom left and choose "Get help." For billing problems include the date and amount of the charge. Legal notices and arbitration opt-outs go to [email protected], privacy requests to [email protected], and mail to 222 Kearny Street, Suite #650, San Francisco, CA 94108.