Independent profile — not affiliated with Top Tier Solar Solutions
Top Tier Solar Solutions
Top Tier Solar Solutions is a residential solar panel installer headquartered in Charlotte, North Carolina, positioning itself as a direct, vertically-integrated installer rather than a lead-generation broker (its own site states "no outsourcing to third-parties"). BBB records the business as started and incorporated November 20, 2018; some industry directories report later founding years, including 2019 and 2021. Its Better Business Bureau profile carries an A+ rating with 255 complaints in the last 3 years (137 closed in the last 12 months; 211 answered, 44 resolved), a profile BBB itself says aggregates complaints for the company's headquarters and its corporate-owned locations (six in total) -- separately BBB-listed branches such as Garner, NC carry their own rating and accreditation status and are not automatically the same business. In June 2025, the Virginia Board for Contractors ratified a consent order (File No. 2025-00020) in which Top Tier acknowledged charges and admitted violations of state contractor regulations, paying $950 in fines and costs and agreeing to remedial management education. Litigation includes an employment-discrimination case (Rollinson) that saw a September 2024 federal court order dismiss some claims while others proceeded, later followed by a failed 2025 appellate mandamus petition; a consumer Magnuson-Moss Warranty Act class action (Spratley) dismissed with prejudice after a 2025 settlement whose terms were not publicly disclosed; a 2026-filed federal TCPA class-action complaint (Bustamante) alleging unsolicited calls/texts; and a 2026-filed federal wage-and-hour lawsuit (Stone) alleging denial of overtime compensation. A March 2024 WSOC-TV "Action 9" consumer-investigation segment examined a customer's $82,000 solar contract dispute; the segment also included Top Tier's response that the system was working as designed and that production should be judged on a full-year basis. Widely circulated claims of a "$15 million class action settlement" against the company could not be traced to any court record, regulatory filing, or news source -- the real, confirmed class action (Spratley) does not have a disclosed settlement amount, and no source ties either case to a $15 million figure; that number is not repeated here as fact.
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Official website: https://www.toptiersolarsolutions.com
Locations
| Type | Address |
|---|---|
| Headquarters | Charlotte, NC Charlotte NC |
What Top Tier Solar Solutions Is
Top Tier Solar Solutions is a residential solar panel installer headquartered in Charlotte, North Carolina. The company markets itself as a direct, vertically-integrated installer -- its own "Why Top Tier" marketing page states there is "no outsourcing to third-parties" -- meaning it says it handles sales, design, and installation itself rather than acting as a lead-generation broker that resells customer contacts to third-party installers, a distinction that matters in an industry where lead-gen operations are a common source of consumer complaints. Sources conflict on the company's exact founding year: BBB records it as started and incorporated November 20, 2018, while some other industry directories report 2019 or 2021; this page treats the BBB-sourced 2018 date as the strongest-documented figure while noting the conflict.
Is Top Tier Solar Solutions Legitimate?
Top Tier Solar Solutions holds an A+ rating with the Better Business Bureau on its Charlotte, NC profile, with 255 complaints in the last 3 years (137 closed in the last 12 months; 211 answered, 44 resolved; by category: 95 Service/Repair, 64 Sales/Advertising, 56 Order, 23 Customer Service, 14 Product, 2 Delivery, 1 Billing). BBB itself states this profile aggregates complaints for the company's headquarters and its corporate-owned locations (six in total) -- it is not simply a single Charlotte-office complaint count. Separately BBB-listed branches, such as one in Garner, NC, carry their own rating and accreditation status and a "View Headquarters" link back to the Charlotte profile; readers should not assume every similarly-named regional profile is automatically the same business without checking.
In June 2025, the Virginia Board for Contractors ratified a consent order in which the company acknowledged charges and admitted violating state contractor regulations, paying $950 in fines and costs and agreeing to remedial management training -- a confirmed regulatory finding, unlike the complaint-aggregator data above. The company also faces an employment lawsuit (Rollinson) in which a federal court already dismissed some claims in September 2024 while others proceeded (a subsequent 2025 appellate mandamus petition was denied), a consumer class action (Spratley) dismissed with prejudice after an undisclosed-amount 2025 settlement, a 2026-filed federal TCPA class-action complaint (Bustamante) alleging unsolicited calls/texts, and a 2026-filed federal wage-and-hour lawsuit (Stone) alleging denial of overtime pay -- the latter two are allegations only, with no finding of liability. In March 2024, WSOC-TV's consumer-investigation program "Action 9" aired a segment examining a customer's dispute over an $82,000 solar installation contract; the segment also reported the company's response that the system was working as designed and that production should be evaluated on a full-year basis, and that the contract had described roughly $25,000 in expected tax credits as "potential," not guaranteed.
A specific claim worth flagging directly: a "$15 million class action settlement" against Top Tier Solar Solutions circulates on several lawsuit-lead-generation SEO websites. This research could not trace that figure to any court docket, regulatory filing, press release, or credible news report. The company's one confirmed class action, Spratley, was settled and dismissed with prejudice in 2025, but the publicly accessible records reviewed here do not disclose a $15 million settlement amount, and no court order, regulatory announcement, or credible news report confirming that figure was located -- so it should be read as unsupported, with no reliable source located, rather than repeated as fact.
What Complainants Allege
Common complaint themes in the solar-installation industry generally, and reflected in this company's complaint volume, include: high-pressure door-to-door or phone sales tactics, unclear or inflated financing terms (loan APR, total cost, or monthly payment different from what was verbally promised), installation delays, permitting/utility-interconnection delays that leave systems non-operational for months after installation, and disputes over whether promised energy-production or savings estimates were met. The WSOC-TV investigation specifically examined a large-dollar ($82,000) contract dispute.
Before You Sign a Solar Contract
- Get every promised savings figure, production estimate, and financing term in writing before signing -- verbal promises from a door-to-door or phone salesperson are hard to enforce later.
- Confirm which specific BBB profile (by exact address/profile ID) matches the entity you're contracting with, since similarly-named regional profiles may or may not be the same legal business.
- Ask directly whether the company is the actual installer or a lead-generation reseller, and get the answer in writing.
- Understand your state's solar-contract right-of-rescission window before signing.
- If you receive unsolicited sales calls or texts after registering on a Do Not Call list, you may have rights under the federal Telephone Consumer Protection Act (TCPA).
- You can file a complaint with the Better Business Bureau or your state Attorney General's consumer protection division.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Rollinson v. Top Tier Solar Solutions, LLC, et al. Docket 3:23-cv-00191-RJC-DCK | U.S. District Court, Western District of North Carolina (originally filed in Mecklenburg County Superior Court) | Judgment | Judgment entered Employment lawsuit originally filed in Mecklenburg County Superior Court on Feb. 28, 2023, removed to federal court March 31, 2023. On Sept. 24, 2024, the district court ruled on motions to dismiss: it dismissed a Section 1981 race-discrimination claim, a hostile-work-environment claim against Top Tier/Samuel Van Wynen/Jacob Hovley, and a North Carolina Wage and Hour Act claim against Top Tier, while other claims survived and the case proceeded. Rollinson later petitioned the Fourth Circuit Court of Appeals for a writ of mandamus; the appellate court denied/dismissed that petition on Sept. 22, 2025, noting the district court had already ruled on the contested motions. As of this research the case remains active on its surviving claims -- it is not accurate to describe it as "no ruling yet," since a substantive partial-dismissal order has already issued. | Source | |
| Spratley v. Top Tier Solar Solutions, LLC Docket 3:24-cv-00772 | U.S. District Court, Eastern District of Virginia | Dismissed | Dismissed Federal consumer class action alleging Magnuson-Moss Warranty Act violations (15 U.S.C. Sec. 2301 et seq.). Dismissed with prejudice via joint stipulation of dismissal on July 1, 2025, following a settlement; the court retained jurisdiction over disputes concerning the settlement's terms, but the publicly accessible docket records reviewed in this research do not disclose the settlement amount. No source ties a $15 million figure to this or any other Top Tier case (see the separate note on that widely-circulated but unsupported claim in the summary above). | Source | |
| Bustamante v. Top Tier Solar Solutions, LLC Docket 1:26-cv-23754 | U.S. District Court, Southern District of Florida | Filed | Filed — no final outcome recorded Putative federal class-action complaint alleging violations of the Telephone Consumer Protection Act, 47 U.S.C. Sec. 227, over unsolicited calls/texts. This is a filed complaint with allegations only -- no ruling, class certification, or finding of liability has been reported. It is thematically consistent with BBB complaints describing repeated unsolicited contact after opt-out requests, though those consumer complaints are not themselves court-established TCPA violations. | Source | |
| Stone v. Top Tier Solar Solutions, LLC, et al. Docket 5:26-cv-00580 | U.S. District Court, Eastern District of North Carolina | Filed | Filed — no final outcome recorded Federal wage-and-hour lawsuit alleging denial of overtime compensation under the Fair Labor Standards Act, 29 U.S.C. Sec. 201 et seq. Filed very recently relative to this research; reflects allegations only, with no finding of liability. | Source | |
| Virginia Board for Contractors v. Top Tier Solar Solutions, LLC (consent order) Docket File No. 2025-00020 | Virginia Board for Contractors (state regulatory board) | — | Settled | Settled At its June 24, 2025 meeting, the Virginia Board for Contractors ratified a consent order in which Top Tier acknowledged charges and admitted violations of 18 VAC 50-22-260(B)(9) and 18 VAC 50-22-230(A). The company paid $800 in fines ($450 and $350) plus $150 in board costs (a total of $950) and agreed to a board-approved remedial education course for responsible management, to be completed within 90 days. | Source |
Frequently Asked Questions
Is Top Tier Solar Solutions a legitimate solar company?
It holds an A+ BBB rating with 255 complaints in the last 3 years on its headquarters profile (which BBB says aggregates its corporate-owned locations), and markets itself as a direct installer rather than a lead-generation broker. It also has a June 2025 Virginia Board for Contractors consent order with admitted violations, an employment lawsuit with a partial 2024 dismissal, a settled consumer class action, two newer 2026-filed federal lawsuits (TCPA and wage-and-hour), and was the subject of a March 2024 WSOC-TV consumer-investigation segment over an $82,000 contract dispute.
Is the "$15 million class action settlement" against Top Tier Solar Solutions real?
No reliable source could be located for that figure. The company's one confirmed class action (Spratley) was settled and dismissed with prejudice in 2025, but the publicly accessible records reviewed do not disclose a $15 million settlement amount, and no court order, regulatory announcement, or credible news report confirms it. The number appears to circulate primarily on lawsuit-lead-generation SEO websites and should be treated with skepticism until independently verified against an actual court docket.
Has Top Tier Solar Solutions had any state regulatory action against it?
Yes. In June 2025, the Virginia Board for Contractors ratified a consent order (File No. 2025-00020) in which Top Tier acknowledged charges and admitted violating two state contractor regulations, paying $950 in fines and costs and agreeing to a remedial management education course within 90 days.