Independent profile. Not owned, sponsored or endorsed by TikTok.

TikTok Reviews, Complaints & Contacts

TikTok is operated in the United States by TikTok USDS Joint Venture LLC, according to its U.S. Terms of Service and Privacy Policy (both last updated July 15, 2026). This page covers account bans and appeals, deletion, TikTok Shop, the 2019 FTC and 2026 Justice Department child-privacy settlements, and BBB and Trustpilot figures as displayed on 2026-10-20.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEtiktok.com
PROFILE CHECKED2026-10-20
Submit a Complaint Official website ↗
VERIFIED

Contacts

VERIFIED

Locations

  • Mailing address5800 Bristol Parkway, Suite 300 Culver City CA 90230
EDITORIAL

Is TikTok Legitimate?

BBB, Trustpilot

Legal name
TikTok USDS Joint Venture LLC
Business type
Short-video social media app and TikTok Shop marketplace; per its U.S. Terms and Privacy Policy, operated in the United States by TikTok USDS Joint Venture LLC of Culver City, California
Website
tiktok.comSource: checked 2026-10-20

TikTok's U.S. Terms of Service (last updated July 15, 2026) name TikTok USDS Joint Venture LLC as the operator of the platform in the United States, and its newsroom describes the venture's ownership and board. BBB shows the TikTok file as not accredited and not rated, with the complaint and review counts given on this page. Federal and court records show a 2019 FTC child-privacy penalty of $5.7 million, a 2022 class-action settlement of $92 million with final judgment, and a $400 million Justice Department settlement announced on 21 August 2026 that states there has been no determination of liability. Whether a particular account action, charge or Shop order was handled correctly depends on the facts of that case.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBTikTok, Culver City, CA
193 reviews · 3,095 complaints · average customer rating 1.12 / 5
Trustpilot
4,559 reviews · TrustScore 1.4 / 5
EDITORIAL

Complaint record: BBB and Trustpilot as displayed on 2026-10-20

No published complaint reports are currently linked to this profile. The figures on this page come from other websites, are shown as each displayed them on 2026-10-20 and are not added together.

  • BBB (profile for TikTok, Culver City, CA, BBB of Los Angeles & Silicon Valley): not BBB Accredited; BBB Rating "Not Rated" because "BBB does not have sufficient information to issue a rating"; 3,095 complaints in the last 3 years and 1,417 in the last 12 months; reviews tab 1.12 out of 5 stars, average of 193 customer reviews. BBB's raw page data gives file opened 2019-01-30, business started 2017-01-01 and incorporated 2015-04-30. BBB lists alternate names BD TikTok USA LLC, TikTok Shop and TikTok USDS Joint Venture LLC, so the file is not limited to the app. BBB notes that complaint volume should be read in light of the company's size.
  • Trustpilot (tiktok.com): 1.4 from 4,559 reviews; the profile is shown as "Unclaimed profile" and Trustpilot states that it does not fact-check reviews.

BBB also displays "This business has 1 alert", a "Government Action" titled "FTC vs TikTok", which relates to the 2024 Justice Department/FTC complaint described on this page (allegations).

Both sites publish unverified consumer statements; they are not findings about the company.

Had an experience with TikTok? Tell other people what happened.

Submit a Complaint
EDITORIAL

TikTok complaints: where to take an account, privacy or Shop problem

Checked on 2026-10-20. TikTok's U.S. Terms of Service (last updated July 15, 2026) say the agreement is with TikTok USDS Joint Venture LLC, "the operator of the Platform in the United States".

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The Privacy Policy (also last updated July 15, 2026) gives a mailing address for privacy inquiries: TikTok USDS Joint Venture LLC, Attn: Privacy Policy Inquiry, 5800 Bristol Parkway, Suite 300, Culver City, CA 90230.

Banned or restricted account. TikTok's Help Center page on content violations and bans says: "Your account status reflects your violation history across TikTok over the last 90 days. Your account status can be Healthy, Fair, Severe, or Banned."

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It also says that a notice about removed content explains the reason and how to appeal if you think a mistake was made. Section 5.2 of the Terms says TikTok reserves the right "at any time and without prior notice, to ban or suspend your account, or restrict your access to features of the Platform, at our sole discretion" on listed grounds, such as a belief that you violated the Terms or Community Guidelines. Keep screenshots of the notice, the date and the stated reason before you appeal in the app. The same page says: "If your account is banned, you can log in to the account to submit an appeal and download your personal data", and adds that TikTok deletes personal data after a period of time under applicable laws and its data retention policy.

Deleting an account. Section 5.1 of the Terms says that if you delete your account the Terms end as an agreement, except for obligations that by nature survive. TikTok's account-deletion help page gives the in-app path: Profile, Menu, Settings and privacy, Account, then deactivate or delete account.

Disputes with the company. Section 8.1 of the Terms requires an informal resolution step first: the party raising a dispute notifies the other, and the receiving party has 60 days to respond, before either side may file legal action.

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The Terms name TikTok USDS Joint Venture and "TT Commerce & Global Services" in this section. Section 8.2 says claims are governed by the laws of the State of California and are to be "resolved exclusively in the U.S. District Court for the Central District of California or the Superior Court of the State of California, County of Los Angeles". Section 8.3 states: "YOU MUST INITIATE ANY PROCEEDING OR ACTION WITHIN ONE (1) YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE". Section 8 contains no arbitration or class-waiver wording (read on 2026-10-20); read the full Section 8 before relying on this summary.

TikTok Shop orders. BBB lists "TikTok Shop" as an alternate name of the TikTok file. The TikTok Buyer Policy linked from the Terms (last updated date: March 26, 2026) says each Seller "determines their own shop policies including those for cancellations, returns, and refunds". Under "Reporting a Problem" it says: "If you have a complaint relating to a product, you should contact the Seller directly. You may also reach out to our customer service team at [email protected]", and that "TikTok is not a party to any dispute between you and Sellers." Check the return and refund details shown on your order in the app.

Other routes. BBB accepts complaints about TikTok through the profile's "Submit a Complaint" link. Federal and state consumer agencies, including the FTC and your state attorney general, also take consumer complaints.

EDITORIAL

Federal child-privacy actions: FTC 2019 and Justice Department 2026

2019 FTC order (Musical.ly). The FTC said on 27 February 2019 that "the operators of the video social networking app Musical.ly, now known as TikTok, have agreed to pay $5.7 million to settle Federal Trade Commission allegations that the company illegally collected personal information from children", calling it "the largest civil penalty ever obtained by the Commission in a children's privacy case" at that time. The complaint was filed by the Department of Justice on the FTC's behalf under the Children's Online Privacy Protection Act (COPPA).

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2024 complaint. On 2 August 2024 the FTC announced that the Department of Justice had sued TikTok, ByteDance and affiliated companies in the U.S. District Court for the Central District of California (case 2:24-cv-06535). The FTC press release says the complaint alleged violations of COPPA and of the 2019 order, including collecting personal data from children under 13 without parental notice and consent and failing to honor parents' deletion requests. These were allegations in the complaint.

2026 settlement. On 21 August 2026 the Justice Department announced a $400 million settlement "with TikTok, ByteDance, and affiliated entities". Under the settlement TikTok "will pay $300 million immediately and an additional $100 million upon entry of an order vacating a prior consent decree entered against TikTok's predecessor, Musical.ly". The release states: "The claims resolved by the United States in the settlements are allegations only, and there has been no determination of liability." It also says that since the 2024 complaint TikTok "has undergone significant changes to its ownership, management, compliance functions, and privacy practices".

Court status as shown on the dockets (2026-10-20). In the 2024 case the court recorded a joint stipulation of dismissal and dismissed the action with prejudice on 24 August 2026. In the 2019 Musical.ly case, the minutes for 21 September 2026 record that the court denied the government's consent motion to vacate the 2019 stipulated order without prejudice, and that the parties would meet and confer about a renewed motion. Because the $100 million payment is tied to an order vacating the 2019 decree, readers should not assume that payment has been triggered.

EDITORIAL

Court record: federal child-privacy cases and the 2020 privacy class action

Court records

In re TikTok, Inc., Consumer Privacy Litigation (N.D. Ill., 1:20-cv-04699, MDL No. 2948). The final-approval opinion dated 28 July 2022 describes a class settlement with "a $92 million settlement fund, as well as broad injunctive relief", after 1,215,541 valid claims were submitted by the March 1, 2022 claim deadline. The court entered its order and final judgment granting final approval on 22 August 2022. An objector's notice of appeal (Seventh Circuit No. 22-2682) was dismissed on a voluntary-dismissal motion by order of 12 October 2022. The opinion records that the defendants deny the alleged conduct; consult the opinion for exact settlement terms.

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United States v. ByteDance Ltd. (C.D. Cal., 2:24-cv-06535) and United States v. Musical.ly (C.D. Cal., 2:19-cv-01439) are described in the federal actions section.

State attorney general matters. On 25 September 2026 the Alabama Attorney General announced a settlement with TikTok Inc., stating that Alabama "will receive a minimum of $100 million, due to the state within 45 days, with the potential to receive up to $300 million if certain conditions are met" and that the agreement "resolves Alabama's claims that TikTok designed its platform with addictive features, knowingly exposed young users to serious mental harms, and intentionally misled the public about the safety of its platforms"; those were the state's claims. The release lists required features including a two-hour daily time limit for minors, access restrictions from 12:00 a.m. to 6:00 a.m., age assurance measures, a default non-personalized feed for teen users and a prohibition on cosmetic filters for teen users. This amount is a separate matter and is not added to the Justice Department figure.

PUBLIC RECORD

Court & Public Records

United States v. ByteDance Ltd. (TikTok COPPA case)

Dismissed

U.S. District Court for the Central District of CaliforniaDocket 2:24-cv-06535Source ↗

Dismissed

The Justice Department announced a $400 million settlement on 21 August 2026 stating there was no determination of liability.

Case details: United States v. ByteDance Ltd. (TikTok COPPA case)Show less

Justice Department complaint on the FTC's referral alleging violations of COPPA and the 2019 order (allegations; see the FTC release of 2 August 2024). On 24 August 2026 the court dismissed the action with prejudice after a joint stipulation of dismissal; the order notes that the stipulation did not state the settlement terms.

United States v. Musical.ly (2019 COPPA order)

Settled

U.S. District Court for the Central District of CaliforniaDocket 2:19-cv-01439Source ↗

Settled

No later ruling was seen in the docket entries accessed on 2026-10-20.

Case details: United States v. Musical.ly (2019 COPPA order)Show less

Complaint filed with a $5.7 million civil penalty settlement announced by the FTC on 27 February 2019. On 21 September 2026 the court denied the government's consent motion to vacate the stipulated order without prejudice; the minutes say the parties would meet and confer about a renewed motion.

In re TikTok, Inc., Consumer Privacy Litigation

Settled

U.S. District Court for the Northern District of IllinoisDocket 1:20-cv-04699Source ↗

Settled

The defendants deny the alleged conduct.

Case details: In re TikTok, Inc., Consumer Privacy LitigationShow less

Consolidated privacy class action (MDL No. 2948). Final approval of a class settlement with a $92 million fund and injunctive relief was granted by opinion of 28 July 2022; order and final judgment entered 22 August 2022. An objector's appeal (No. 22-2682) was dismissed on 12 October 2022.

EDITORIAL

Who operates TikTok in the United States

TikTok's newsroom, in an announcement dated January 23, 2026, said: "Today, TikTok USDS Joint Venture LLC has been established in compliance with the Executive Order signed by President Trump on September 25, 2025". The announcement says the board appointed Adam Presser as CEO that day. Per that announcement the venture has three managing investors, Silver Lake, Oracle and MGX, "each holding 15%", and "ByteDance retains 19.9% of the Joint Venture". It is governed by a seven-member, majority-American board. The company says U.S. user data and the recommendation algorithm are to be secured in Oracle's U.S. cloud environment, and that the venture has "decision-making authority for trust and safety policies and content moderation". The same announcement says TikTok global's U.S. entities manage product interoperability and certain commercial activities, including e-commerce, advertising and marketing.

The U.S. Terms of Service and Privacy Policy, both last updated July 15, 2026, name TikTok USDS Joint Venture LLC as the U.S. operator. Earlier regulatory and court records on this page (2019 FTC order, the 2020 privacy class action) concern the operators of TikTok and Musical.ly at the time, including ByteDance-affiliated companies; we have not assumed which entity bears obligations under those orders today. The company says it serves more than 200 million Americans and 7.5 million businesses (announcement of the venture).

VERIFIED

Company Relationships

  • Affiliated withByteDance Ltd.
  • Affiliated withTT Commerce & Global Services
EDITORIAL

Frequently Asked Questions

Who operates TikTok in the United States?

TikTok's U.S. Terms of Service and Privacy Policy, both last updated July 15, 2026, name TikTok USDS Joint Venture LLC as the U.S. operator. TikTok's newsroom says the venture has three managing investors, Silver Lake, Oracle and MGX, each holding 15%, and that ByteDance retains 19.9%.

How do I appeal a TikTok ban or removed video?

TikTok's Help Center says a notice about removed content explains the reason and how to appeal if you think a mistake was made, that account status reflects violations over the last 90 days, and that a banned account can still be logged into to submit an appeal and download personal data. Section 5.2 of the Terms lets TikTok suspend or ban accounts at its sole discretion on listed grounds. Keep screenshots of the notice and appeal from the app.

How do I delete my TikTok account?

Section 5.1 of the Terms points to TikTok's deletion instructions. The Help Center page gives the in-app path as Profile, Menu, Settings and privacy, Account, then deactivate or delete account. The Terms say some obligations survive deletion.

How do I get a refund for a TikTok Shop order?

TikTok's Buyer Policy (last updated date: March 26, 2026) says each Seller determines their own shop policies on cancellations, returns and refunds, that a buyer with a product complaint should contact the Seller directly, and that TikTok is not a party to any dispute between buyers and Sellers. BBB lists TikTok Shop as an alternate name of its TikTok file. Use the return and refund details shown on your order in the app, and BBB's complaint form if the matter is not resolved.

What did the 2026 Justice Department settlement with TikTok say?

On 21 August 2026 the Justice Department announced a $400 million settlement with TikTok, ByteDance and affiliated entities over COPPA litigation: $300 million immediately and $100 million upon entry of an order vacating the 2019 Musical.ly consent decree. The release says the claims are allegations only and there has been no determination of liability. On 21 September 2026 the court denied the motion to vacate the 2019 order without prejudice.

What does BBB show for TikTok?

As displayed on 2026-10-20, BBB shows TikTok (Culver City, CA) as not BBB Accredited with a "Not Rated" grade, 3,095 complaints in the last 3 years, 1,417 in the last 12 months, and a customer-review average of 1.12 out of 5 across 193 reviews.

What does Trustpilot show for TikTok?

As displayed on 2026-10-20, Trustpilot shows 1.4 from 4,559 reviews for tiktok.com, marks the profile as unclaimed, and says it does not fact-check reviews.

What was the 2019 FTC penalty against Musical.ly (TikTok)?

The FTC announced on 27 February 2019 that the operators of Musical.ly, now known as TikTok, agreed to pay $5.7 million to settle allegations that they collected personal information from children under 13 without parental consent, which the FTC called its largest civil penalty in a children's privacy case at that time.