The Wave Clinic

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 1 historical complaint about The Wave Clinic, published in 2011. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Consumer ReportPublished Jun 28, 2011 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Kuala Lumpur admissions / WhatsApp: +60125227734
• Official site: https://thewaveclinic.com/
• London office: +44 203 376 1413
• Dubai office: +971438354 01

Locations

Before You Enroll or Trust a "Wave Clinic" Result

• Only use contact details listed on thewaveclinic.com directly — this research found at least two low-quality lookalike sites using "The Wave Clinic Malaysia" branding with generic, apparently unedited placeholder contact information (a template US-style address, a template phone number, and a personal Gmail contact address), which are not confirmed to be affiliated with the real clinic in any way.
• If a source refers to "The Wave Clinic" in Rhode Island or affiliated with a hospital, that is a different organization (Bradley Hospital / Brown University Health in Providence, RI) — not the Kuala Lumpur clinic this profile describes.
• Ask the clinic directly for its current Malaysian private-healthcare-facility license/registration details, and verify any named clinician against Malaysia's National Register of Medical Doctors, rather than relying on the clinic's own website claim alone.
• There is no confirmed complaint history for this company on USAComplaints.com as of this writing, but a ComplaintsBoard.com thread contains detailed, serious, unverified consumer allegations -- including restricted family communication and a specific threatened-lawsuit demand against a family who posted a negative review -- worth reading directly before enrolling; see the Legitimacy section above.
• Before enrolling, get the clinic's family-communication policy, discharge criteria, and refund/cancellation terms in writing, and ask directly for current Malaysian private-healthcare-facility licensing documentation rather than relying on this page or the clinic's own marketing alone.

What Former Employees Say

Glassdoor lists five anonymous employee reviews of The Wave Clinic; three were visible without an account when read on 1 October 2026. A January 2026 review by a former nutritionist is positive (a "fantastic learning opportunity" with a supportive team). A January 2025 review by a former employee calls upper management inexperienced and cites "questionable ethics in clinical practice". A September 2026 review by a former nurse says patients are treated badly. These are individual, anonymous opinions on a single platform, not an independent finding, and this research could not verify them against any public record; the other two reviews were not accessible.

Is The Wave Clinic Legitimate?

What this research could confirm: the clinic's stated identity, address, founder and treatment focus are consistent across the company's own site and several independent sources (Recovery.com's own verification badge, a LinkedIn company page, an Instagram/Facebook presence, and an EMDRIA member directory and personal professional site for founder Fiona Yassin that exist independently of the clinic's own marketing). Third-party client-review aggregators reported generally positive sentiment — around 4.4-4.5 out of 5 across roughly 74-76 reviews as of mid-2026 — though this research could not independently re-verify those exact figures directly on the originating platforms.

What this research could not confirm: a Malaysian Ministry of Health private-healthcare-facility license record for this specific operation. A check on 1 October 2026 of the private-healthcare lists published by the Ministry of Health's Private Medical Practice Control Branch under Act 586 (sheets dated 1-2 October 2026) found no "The Wave Clinic" entry among licensed private hospitals, ambulatory care centres, psychiatric health centres, psychiatric nursing homes, community mental-health centres, combined facilities, or registered private medical clinics -- though that does not prove the operation is unlicensed, since the treatment address is undisclosed and any license could be held under a different legal or operating name. The clinic's own site separately says its medical staff are individually registered with Malaysia's National Register of Medical Doctors, which is a claim about individual clinicians, not a facility license. No BBB, CFPB, or Trustpilot record was found.

Update (2026-08-25): a live ComplaintsBoard.com review thread for this business -- which an earlier research pass could not locate -- does exist, and contains several detailed, serious consumer allegations. Reviewers describe restricted communication with family during a young person's stay, an alleged financial incentive to extend stays, and a specific threatened lawsuit demanding a review's retraction plus payment (one family says they were asked for $48,000 within 48 hours after posting a negative review); one reviewer also states, without offering a verifiable source, that an insurer's internal review found licensing and billing irregularities. These are unverified, largely pseudonymous consumer allegations, not court findings or regulator actions -- but their volume, specificity, and consistency across separate reviewers make them worth reading directly before enrolling a family member. The same thread also repeats an unverified claim connecting the clinic's founder to an unrelated historical business dispute; we still could not independently confirm that specific claim and are not repeating its details here.

A separate, unrelated organization also called "The Wave Clinic" operates as an outpatient program for adolescents through Bradley Hospital / Brown University Health in Providence, Rhode Island — that is a different entity from the Kuala Lumpur clinic described on this page and should not be confused with it.

What The Wave Clinic Is

The Wave Clinic is a private residential treatment centre for teenagers and young adults, roughly ages 15 to 30, who are dealing with eating disorders, borderline personality disorder, trauma, addiction and related mental health concerns. It has operated in Kuala Lumpur, Malaysia since around 2018, and its own site says it draws clients from over 70 countries, including the US, UK and Australia.

Programs run a 12-week minimum stay and combine psychotherapy, psychiatry and, for some clients, therapeutic boarding/education. Private-pay pricing reported by the directory site Recovery.com runs roughly $6,000-$6,500 USD per week. The clinic is founded and clinically led by Fiona Yassin, a UK and internationally registered psychotherapist whose credentials (an MSc in Neuroscience and Mental Health from King's College London, EMDRIA training, IAEDP membership) are independently verifiable through her own professional listings, not just the clinic's own marketing. As of August 2026, her own bio page states she is additionally completing an MSc in Psychiatry at Cardiff University Medical School and is a PhD candidate in Mental Health Research at Lancaster University.

Besides the Kuala Lumpur facility, the company lists admissions/administrative contact points in Dubai and London. Its own site is explicit that the Four Seasons Place, Jalan Ampang address in Kuala Lumpur is an administrative office only — the actual treatment campus address is not publicly published, which the company frames as a client-privacy and security measure common to youth residential facilities. Without disclosing that address, the company's own site does describe the campus itself: a roughly 20,000-square-foot "Main House" for up to sixteen young people, plus a six-place "Transitions House" and a five-place "Higher Level of Care" program (about 27 places in total), with recreational facilities (indoor pool, gym, dance and cookery studios), uniformed security staff on duty 24 hours a day, and CCTV monitoring of common areas.

Frequently Asked Questions