The Blue Cactus Company

Contacts

• Official website: https://www.thebluecactuscompany.com/
• Recall assistance: [email protected]
• Customer support: [email protected]
• Amazon storefront: https://www.amazon.com/stores/TheBlueCactusCompany/page/FC0941CA-BECC-4684-9898-621B57A87310

Own a Blue Cactus recliner battery? What to check first

The Blue Cactus Company, which calls itself "a GoNorth brand," states on its own website that it "is voluntarily recalling 2500mAh Reclining Chair Battery Packs with model number RWX-RBP02" because "the recalled battery packs may overheat, posing a fire hazard to consumers." The recall covers about 51,000 units sold on Amazon.com from May 2023 through July 2026 for about $105 each, according to the U.S. Consumer Product Safety Commission's recall notice (26-791, September 24, 2026), which the company's own site says is "being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC)."

• Check the model number. The recall applies only to model RWX-RBP02, printed on the reverse of the battery pack, with "The Blue Cactus Company" logo on the front. Other Blue Cactus products (power-supply cords, adapter cables, the 5000mAh pack) are not described as part of this recall.
• If your battery is model RWX-RBP02, stop using it immediately — the company's own instructions say so, and the CPSC recall lists four reports of these packs "overheating, smoking, or igniting."
• Request a replacement through the form at thebluecactuscompany.com, providing your name, email, phone number, Order ID, shipping address and a photo of the model number on the back of the battery. The company's site states replacements are "expected to ship within 6-8 weeks" once a battery is confirmed as affected.
• Do not throw the recalled battery in the trash, curbside recycling, or a retail battery-recycling box. The company's own disposal instructions say to contact your municipal household hazardous waste (HHW) collection center first and ask whether it accepts recalled lithium-ion batteries.
• For help, the company lists [email protected] (recall questions) and [email protected] (general support); no phone number is published on the site.
• Keep records of your replacement request, Order ID, and any correspondence in case the 6-8 week ship window is not met.
• Report a fire, injury or other incident to CPSC at SaferProducts.gov (saferproducts.gov/IncidentReporting) or its hotline, 800-638-2772.
• Do not resell it. CPSC's notice states: "Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC."

CPSC recall notice 26-791

The U.S. Consumer Product Safety Commission published recall notice 26-791 on September 24, 2026, titled "The Blue Cactus Company Reclining Chair Battery Packs Recalled Due to Fire and Burn Hazards; Sold on Amazon." The notice's hazard description states: "The lithium-ion battery in the recalled battery packs can overheat, posing fire and burn hazards to consumers." It reports approximately 51,000 units sold, and that "CPSC is aware of four reports of the batteries overheating, smoking, or igniting" — the notice does not report an injury count. The units were "Sold Online At: Amazon.com from May 2023 through July 2026 for about $105." The notice's remedy is "Replace," and it lists "Importer(s): Go North Rocket 28 AB, of Sweden." Consumers are directed to contact The Blue Cactus Company by email at [email protected] or via the company's website. The company's recall page states that the voluntary recall is being conducted in cooperation with CPSC.

Who operates The Blue Cactus Company

The Blue Cactus Company's own website identifies itself only as "a GoNorth brand," without naming a legal entity, address, or phone number. The CPSC's recall notice for the company's recliner battery packs names the importer of record as Go North Rocket 28 AB, of Sweden.

The Blue Cactus Company calls itself "a GoNorth brand," while Go North Group AB describes itself as a Gothenburg-based company originally founded as an Amazon aggregator, a Gothenburg-based company that describes itself, on its own "About" page, as "Based in Gothenburg, Sweden" and originally "founded as an Amazon Aggregator" that "acquired brands selling primarily on Amazon in the USA," with a stated mission of "solving people's problems everyday" and delivering "Products with Purpose."

The Blue Cactus product line, per the company's own website, consists of rechargeable battery packs (2500mAh and 5000mAh) and power-supply cords/adapters for reclining chairs and other power-reclining furniture, sold primarily through Amazon, according to the brand's site.

Complaint and review record: USAComplaints, BBB, Trustpilot, Amazon, reported separately

Several sources were checked for complaints or reviews about The Blue Cactus Company, and none is combined into a single figure here:

• USAComplaints: 0 posts submitted about Blue Cactus or The Blue Cactus Company on this site as of September 28, 2026.
• BBB: no Better Business Bureau profile for The Blue Cactus Company or for Go North (Gothenburg) was found; BBB search results for "Blue Cactus" return only unrelated same-name businesses (a horticulture contractor in Seattle, a pest-control company in Mesa, Arizona, and a restaurant), none of which sell recliner batteries.
• Trustpilot: no Trustpilot profile was found for the domain thebluecactuscompany.com (checked September 28, 2026).
• ComplaintsBoard, ScamPulse, ConsumerAffairs: no profile for The Blue Cactus Company was found in the sources checked.
• Amazon: the company's own homepage banner states "Trusted on Amazon | ★★★★★ 9,221 Reviews" (self-reported, checked September 28, 2026).

Because each source covers a different population and time window, none of these figures is added to or averaged with any other.

Is The Blue Cactus Company Legitimate?

The Blue Cactus Company has an official website and an Amazon storefront, and CPSC's recall notice identifies Go North Rocket 28 AB of Sweden as the importer of the recalled battery packs. Its recliner battery packs were the subject of a CPSC recall notice (26-791, September 24, 2026) that names Go North Rocket 28 AB, of Sweden, as the importer. The brand's site calls Blue Cactus "a GoNorth brand," and Go North Group AB describes itself as a Gothenburg-based company founded as an Amazon aggregator. The recall itself is a voluntary safety action carried out in cooperation with CPSC after four reports of overheating, smoking or ignition; the company's site describes it as a voluntary recall conducted in cooperation with CPSC. A law firm's marketing page (Johnson // Becker, PLLC) is soliciting potential clients over the recalled batteries — its own language says the firm is "currently accepting new cases" — but no filed lawsuit naming the company was found on CourtListener or elsewhere as of September 28, 2026. No BBB, Trustpilot, ComplaintsBoard, ScamPulse or ConsumerAffairs profile for the company was found. This page assigns the company no rating, score, or "scam" label of its own; readers can weigh the recall record and the identity information above for themselves.

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