Talkliv Customer Reviews & Contacts

Contacts

EmailAddress

• Official websitetalkliv.com ↗

Customer service & general contact

• Customer Support (Terms)[email protected]

Privacy requests

• Legal and privacy requests[email protected]

Other contacts

• Rules and Policies pagetalkliv.com/community-pages/rules-policies ↗

Locations

• HeadquartersGeorgoiou A, 83, Shop 17, Potamos Germasogeias Limassol 4047

Is Talkliv Legitimate?

ComplaintsBoard, Trustpilot

Legal name

Limanovio Limited

Business type

Paid online chat website (talkliv.com) that sells virtual Credits and Chat Gems for chatting, operated according to its Terms by Limanovio Limited of Limassol, Cyprus

Website

talkliv.comSource: talkliv.com home page, checked 2026-10-22

Headquarters

LimassolSource: Terms of Use section 21: 'registered at Georgoiou A, 83, Shop 17, Potamos Germasogeias, Limassol, 4047, Cyp…, checked 2026-10-22

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Trustpilot, ComplaintsBoard and BBB, as displayed on 2026-10-22

All figures on this page are as displayed on 2026-10-22 and come from different sources; they are not added together and are not comparable.

• Trustpilot (https://www.trustpilot.com/review/talkliv.com): 3.6 from 3,591 reviews, "3,104 reviews in the last 12 months"; the star split shown is 50 percent 5-star, 13 percent 4-star, 10 percent 3-star, 5 percent 2-star and 22 percent 1-star. The profile shows "Claimed profile - Jul 2021" and "Paid Trustpilot subscription". Trustpilot says "This company invites their customers to review, whether positive or negative" and "we don't fact-check reviews"; the page shows company replies on reviews. Two recent reviews (dated Sep 27, 2026 and Oct 14, 2026) criticize the cost of Credits and the credit and gem system. These are individual reviewers' opinions, not findings.
• ComplaintsBoard (https://www.complaintsboard.com/talkliv-b151957): "Total complaints: 11", "Resolved complaints: 0 (0%)", "Unresolved complaints: 11 (100%)". The complaint titles on the page refer to credit prices, the cost of chatting and difficulty exchanging contact information. These are consumer allegations that have not been verified.
• BBB: searches for "talkliv" and "limanovio" on bbb.org on 2026-10-22 returned "No Results Found". That is the result of those two searches only; it does not show whether BBB holds a file under another name.
• usacomplaints.com: No published complaint reports are currently linked to this profile.

Talkliv complaints: Credits, refunds, deleting your account and where to complain

This page was checked on 2026-10-22. The quotes on this page come from the Rules and Policies page at talkliv.com (Terms of Use, Payment and Refund Policy, Privacy Policy). No 'last updated' date was found on that page, so confirm the current text in your account or at checkout.

• How charging works. The Payment and Refund Policy says: "The Talkliv provides two types of paid Services: action and time-dependent."
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  It explains that action services are charged each time you make an action and that "chatting is charged on a per-minute basis". Credits are "the virtual currency of Talkliv exchanged to use paid features without any monetary value". Chat Gems are a way to pay for chat: "1 Chat Gem equals to 1 min of chatting", and "Chat Gems are deducted first, then Credits". The policy adds that Talkliv "may change the price of paid Services at its sole discretion".

• Refunds, general rule. Policy section 4.2: "In most cases, the purchases on Talkliv (i.e., Credits spent and Credits on your account balance) are nonrefundable." Free Credits and bonus Chat Gems are stated to be non-refundable.
• Legal refunds. For users in the EU or EEA the policy describes a right of withdrawal within 14 calendar days and says unspent Credits are refunded if you withdraw within 14 days of registration. For users "residing in certain US states" it says applicable law may allow cancelling a transaction "before midnight of the third business day after the date of the transaction", and that Talkliv will process such refunds on request if the transaction qualifies.
• Optional refunds of unspent Credits. Section 4.7 says Talkliv may refund the monetary equivalent of Credits on your balance if the Credits were bought by mistake with no intention to use them and you ask "within 3 calendar days", or if your account was blocked or terminated at your request and the monetary equivalent exceeds USD 20. Section 4.8 says it will not refund a fifth or later request.
• Optional refunds of spent Credits. Section 4.10 says Talkliv will not consider a request about spent Credits unless it falls under one of three headings: Talkliv Services (if Talkliv "failed to ensure the Services as provided in the Terms of Use"), fraud suspicions about another user, or unauthorized transactions. Section 4.11 says the issues in its cross-referenced clauses (printed as "5.10(c) to 5.10(d)" although the list is numbered 4.10; these are the fraud and unauthorized-transaction items) must be raised "within 30 calendar days after becoming aware of the relevant facts", and section 4.12 says requests are considered if submitted within 120 calendar days after a card payment or 180 calendar days after a PayPal payment. Section 4.12 also says: "we may not force another user to communicate with you on Talkliv, so your refund request regarding the Credits spent communicating with such a user is unlikely to be approved."
• How to ask. Section 4.13: "To submit a refund request, please contact us at [email protected]." Describe the issue in detail and include evidence. The policy distinguishes a refund request (handled by Talkliv) from a chargeback (handled by your bank or payment provider) and says third parties may ask Talkliv to comment on chargebacks.
• Delete your account. Terms section 10.1: "You can also choose to delete your account. For this, contact our Customer Service at [email protected]." It says a permanent restriction triggers deletion of the information about the user. The Terms refer to a "Payment, Auto top-up and Refund Policy" in section 4, while the policy text on the same page is headed "Payment and Refund Policy" and has no separate auto top-up section, so check your payment settings and receipts for any automatic top-up.
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  The only automatic-charge term is section 3.3: "the system may automatically attempt to reprocess failed payment ... We use only one retry attempt immediately after the failed payment." The Privacy Policy says that to opt out of processing by the company's model, contact [email protected] with the subject line "ML customization opt-out request".

• Disputes with the company. Terms section 16 is an agreement for mandatory individual arbitration and a class action and jury trial waiver. For U.S. residents it names National Arbitration and Mediation ("NAM"), or another mutually agreed provider, and requires a written notice to [email protected] followed by a 90-day informal resolution period and at least one conference before arbitration starts.
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  Section 16.2 calls the informal process "a prerequisite to initiating any arbitration or proceeding in small claims court" and says the arbitrator "shall dismiss any arbitration filed without fully and completely complying", with the party that failed to comply responsible for the other party's filing fees and costs; section 16.4 says "Each party will bear its own attorneys' fees and costs unless the arbitrator determines otherwise or applicable law provides for fee shifting". Users who are not U.S. residents are sent to arbitration by the London Court of International Arbitration in London. Either party may bring a qualifying claim in small claims court. The section headings 16.1 to 16.7 do not include an opt-out provision; read the full section before filing. Section 20.1 applies the laws of England and Wales "except as otherwise specified"; for arbitration, section 16.4 says a U.S. resident's arbitrator applies Delaware law and a California resident's arbitrator applies California law, and section 16.6 adds California-specific protections. Section 17.1 says: "The Website is entitled to change the Agreement unilaterally at its sole discretion and at any time without notice by posting the changed Agreement".

• Outside the company. You can file a report with the Federal Trade Commission at ReportFraud.ftc.gov and with your state attorney general, and you can ask your card issuer or PayPal about a dispute. Confirm the current form on the agency's own site.

Keep your payment receipts, the dates and amounts of Credit purchases, screenshots of the chat charges and every email exchange with support.

Court cases and regulator actions

A CourtListener RECAP docket search by case name for "Limanovio" and for "Talkliv" returned no dockets on 2026-10-22.

Who runs Talkliv

The Terms of Use name the operator in section 21: "Company information: Limanovio Limited, registered number HE 454003, registered at Georgoiou A, 83, Shop 17, Potamos Germasogeias, Limassol, 4047, Cyprus." The registration number and address are the company's statement in its Terms. The Terms give Customer Support as [email protected] and legal and privacy requests as [email protected]. The limanovio.com home page (opened 2026-10-22) describes Limanovio Limited as offering "Content, Marketing, Brand Management, and Payment Infrastructure Support"; the text there does not mention Talkliv.

What the site says it is. The talkliv.com home page (opened 2026-10-22) is titled "Talkliv: website for intercultural communication" and says it is "for people who seek diverse online communication". The sign-up form asks for the user's gender, the gender preference, a name and a birthday, and the home page lists "Secure chatting platform", "Original icebreakers" and "Support 24/7" as features; these are the company's own marketing statements. The footer links to company accounts on Facebook, Instagram, X, Pinterest, Threads, YouTube, TikTok, Medium and Quora. The home page also shows a badge reading "Poor 1.9 out of 5" that links to smartcustomer.com; that figure belongs to that site and is not combined with any other figure here.

Frequently Asked Questions