Strafford Construction Reviews & Complaints

Contacts reported in the sources (not confirmed)

PhoneAddress

• Listed by BBBCompany websitestraffordconstruction.com ↗

• Listed by BBBBBB-listed main phone(847) 744-5122
• Listed by BBBBBB-listed second phone(847) 322-0900

Locations

• Headquarters5662 Arlington Dr East Hanover Park IL 60133

Is Strafford Construction Legitimate?

BBB, ComplaintsBoard

Legal name

Strafford Construction, Inc.

Founded

2015

Business type

Residential and commercial roofing and exterior contractor in Hanover Park, Illinois

Website

straffordconstruction.comSource: BBB profile for Strafford Construction, Inc., Hanover Park, checked 2026-10-28

Headquarters

Hanover Park, ILSource: BBB profile for Strafford Construction, Inc., Hanover Park, checked 2026-10-28

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaints and Reviews About Strafford Construction

BBB profile. BBB shows six complaints filed in the last three years, two of them in the last 12 months. Five are marked answered and one resolved. BBB files three under service or repair issues and one each under customer service, order issues, and sales and advertising. These are customers' accounts; BBB does not verify them.

• Leaking roof, June 2026. The customer says a roof replaced in July 2025 leaks into the garage when it rains and that a promised repair was not made. The company replied that the homeowner was satisfied at their last contact, that it has this in a text message, and that it reached out after the complaint without getting a response.
• Synthetic roof and snow, May 2026. The customer alleges that a DaVinci synthetic roof installed in June 2023 was put on negligently, that there was no formal written contract setting out the warranties, and that they were never told such roofs shed snow in sheets. The company replied that the allegations are inaccurate and that snow guards were optional, were not in the scope of work approved by the homeowner's insurer, and were discussed at the consultation and declined by the homeowner.
• Delayed storm-damage roof, July 2025. The customer says a contract signed in April 2024 for an insurance-paid roof replacement had not been carried out more than a year later, that they lost their insurance coverage, and that calls went unanswered. The company replied that it took the proper steps to get the claim approved and that State Farm kept denying a full roof replacement. BBB marks this complaint resolved.
• Gutters, August 2024. The customer says gutters on an insurance-paid siding and gutter job contracted in 2022 were reinstalled improperly and overflow. The company replied that, as its photos show, the house had no gutter guards before the claim, and that it is not responsible for gutter guards.
• 35 percent fee, February 2024. The customer says that after a hail-damage inspection in October 2023 they signed a paper they understood would let the company talk to State Farm, were given no copy, and were later told by a Strafford public adjuster that they would owe 35 percent if they did not use the company. The company replied that the homeowner signed three contracts for three properties and stopped responding after Strafford got all three claims approved, and that under its contract the homeowner owes 35 percent of each claim on deciding not to go ahead with Strafford.
• Public adjuster contract, December 2023. The customer says they signed a public adjuster contract with Strafford in May 2022 for a storm-damaged roof, with an estimate of about $250,000, and that the claim was submitted. The company replied that it was still working with the insurer, which did not want to pay the claim in full, that it had put the claim into the appraisal process, and that it could release itself from the claim if the homeowner did not want to move forward.

BBB reviews. BBB shows an average of 4.08 out of 5 from 13 customer reviews. Positive reviews include one saying the company worked with State Farm to get a roof, gutters and siding fully replaced. Three of the 13 reviews give one star: a June 2026 review from a customer who signed a contract in October 2025, paid in November 2025 and urges others to research before signing; an August 2024 review from a homeowner who says the company asked for the insurance check before work started without giving written costs; and a June 2024 review saying the company does not answer calls or messages. In its replies to the 2024 reviews, the company says one homeowner signed a letter of representation under which a 10 percent fee applies only if the homeowner does not use its recommended contractor, and that the other claim had been denied by the insurer, which the homeowner was told in May 2024.

ComplaintsBoard. ComplaintsBoard shows a 3.8 rating from 12 reviews and counts 3 complaints. One poster says a public adjuster named Strafford Adjusting, contracted with Strafford Construction, filed a storm claim for them; that the contract entitled the adjuster to 33 percent of the insurance check; and that the company's attorney is demanding the whole claim amount for them to exit the contract while no work is done. Another says their spouse signed a paper the couple thought only let the company contact State Farm, which turned out to be a contract under which the company wants 35 percent of the claim payment. Other posts say no competing repair bids or insurance and license documents were provided, that the company added itself to the insurance check and did not answer a request to cancel the claim, and that another company worked on the house without being disclosed. Replies from an account named Strafford Adjuster dispute the posts: they say the firm is a licensed public adjuster that does not give repair estimates or bids, that its contracts spell this out, and that its representatives tell customers they have five days after signing to cancel a public adjuster contract.

No published complaint reports are currently linked to this profile.

Cancelling, Disputing and Complaining

• Cancel a contract signed at home within three business days. The Illinois Attorney General says you have three business days to cancel a contract signed at your home, and that the contractor cannot take this right away by starting work or selling the contract to a lender.
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  Homeowners over 65 have up to 15 business days. Cancel in writing, keep a copy, and send it in a way that gives you proof of delivery.

• Insurance-paid roof contracts have a second cancellation right. Under Section 18 of the Illinois Home Repair and Remodeling Act, if a contractor's contract is to be paid from your property insurance, you may cancel it before midnight of the earlier of two dates: the fifth business day after your insurer tells you in writing that all or part of the claim is not covered, or the thirtieth business day after the insurer receives your signed proof of loss. Send the cancellation in writing to the address in the contract with a copy of the insurer's denial. Such a contract must carry this cancellation right in bold type and come with a detachable form headed "NOTICE OF CANCELLATION" that you can sign, date and mail. The contractor must return your payments within 10 days, except the reasonable value of storm-related work you agreed in writing was needed to prevent further damage, and a fee for anything else cannot be enforced against you.
• A roofer is not your insurance representative. The same section bars a home-repair contractor from representing you on an insurance claim and from calling in or filing the claim for you.
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  A contractor may still give you a repair estimate to send to your insurer and talk with the insurer's adjuster about the damage. Someone hired to represent you on the claim for a fee is a public adjuster, and public adjusters in Illinois must be licensed by the Illinois Department of Insurance.

• What a public adjuster contract must say. Under Section 1575 of the Illinois Insurance Code, in the version in force since January 1, 2024, the contract must be titled "Public Adjuster Contract", show the adjuster's name and license number, state the exact percentage fee, and be signed in duplicate so you keep an original. The adjuster must email an exact copy to your insurer within 5 business days after signing. You may void the contract within 5 business days after the insurer receives it by written notice to the adjuster, sent by registered or certified mail, return receipt requested, to the address on the contract, delivered to the adjuster in person, or emailed to the email address on the contract. Anything you paid must be returned within 15 business days after the adjuster receives the notice.
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  A public adjuster must disclose in writing any financial interest in a construction firm working on the same loss and may not take the authority to choose who does your repairs.

• The 10 percent fee cap. Since January 1, 2024, Section 1570 of the Insurance Code has limited a public adjuster's total compensation on a claim for damage to a personal residence to 10 percent of the insurer's payments on the claim.
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  The Department of Insurance consumer notice repeats this cap and adds that you do not have to hire a public adjuster to file a claim. Before signing anything that gives a company a share of your claim, ask for the full agreement in writing, read the fee and cancellation terms, and check the adjuster's license with the Illinois Department of Insurance at (866) 445-5364.

• Check the roofing license and the contract. The Illinois Department of Financial and Professional Regulation says a roofing contractor's license number, which begins with 104-, must appear on every contract and bid with the company name, and can be checked at idfpr.illinois.gov or by calling 1-800-560-6420. Ask for proof of current liability and workers' compensation insurance. The Attorney General says the contract should state the contractor's full name, address and phone number, the work, start and estimated completion dates, the total cost and the payment schedule. For a contract over $1,000, the contractor must give you the "Home Repair: Know Your Consumer Rights" pamphlet before you sign, and both of you sign its acknowledgment form.
• Contact the company first, in writing. Use the phone numbers and address in the contacts on this page. Describe the problem, attach photos and the contract, say what you want done and by when, and keep a log of calls.
• Escalate. File with the Illinois Attorney General through its online Consumer Complaint form or the Chicago hotline at 1-800-386-5438. For a public adjuster or claim dispute, the Illinois Department of Insurance takes complaints only in writing, online at idoihelpcenter.illinois.gov or by email to [email protected]; its consumer line is (866) 445-5364. A complaint about a licensed roofer's conduct goes to the IDFPR Complaint Intake Unit at 312-814-6910. If you paid a deposit by credit card for work that was not done, dispute the charge in writing with your card issuer within 60 days after the statement showing it, under the Fair Credit Billing Act. You can also report to the FTC at ReportFraud.ftc.gov and file with BBB. Illinois small claims court hears money claims up to $10,000.

What Strafford Construction Does

BBB describes Strafford Construction as a residential and commercial roofing and exterior contractor in Hanover Park, Illinois. Its BBB profile lists roof replacement, roof repair and inspections, siding, gutters and insurance-claims assistance among its services, and names 25 Chicago-area communities, mostly in the western and northwestern suburbs, as its service area, among them Bartlett, Streamwood, Schaumburg, Wheaton, Naperville, St. Charles, Aurora and Elgin.

Much of the work described in reviews and complaints follows storm or hail damage and is paid for, in whole or in part, by the homeowner's insurer. Some complaints also describe public adjuster contracts to handle the insurance claim itself, signed with Strafford or, in one ComplaintsBoard post, with an adjusting arm the poster calls Strafford Adjusting; BBB also lists the company under Public Adjuster. Illinois law treats those as two different roles with different rules, explained in the section on cancelling and disputing.

Frequently Asked Questions