St. Charles Monuments

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.stcharlesmonuments.net/
• Showroom (call or text): 631-694-0943
• Fax (BBB-listed): 631-753-9491

Locations

Is St. Charles Monuments the same as St. Charles Cemetery?

St. Charles Monuments says plainly on its own site: “St. Charles Monuments are in no way affiliated with St. Charles Cemetery, or the Brooklyn Diocese.” The cemetery itself — St. Charles/Resurrection Cemeteries in Farmingdale — has been run by Saint John’s Cemetery Corporation since a 2007 transfer from the Diocese of Brooklyn, not by any monument company.

Because several similarly named businesses serve the same area, it is worth checking exactly whose contract you signed before assuming who you are dealing with:

• St. Charles Monuments — the family-owned dealer this page is about, at 1280 N. Wellwood Ave., West Babylon, NY.
• St. Charles Cemetery Memorials by J. Auricchio — a separate, unrelated monument dealer near the cemetery itself, in Farmingdale, NY.
• J. Auricchio Resurrection Monuments — another monument dealer with its own BBB listing in West Babylon.
• St. Charbel Monuments, Inc. — an unrelated business in Liverpool, NY, near Syracuse.

If your paperwork, invoice, or storefront does not match the name and address above, you may be dealing with one of these other companies instead.

Before you order a headstone: a practical checklist

St. Charles Monuments’ older published FAQ (on its blog) describes how its ordering process works; its newer FAQ page asks families to call for current turnaround times. A few points worth knowing before you sign anything:

• What they need to start: the cemetery where your loved one is buried, and the name and date they passed.
• Layout approval comes before production. The company says it provides a detailed final layout before producing the memorial, and that approval is required before installation — in person, or by mail or email if you cannot come in.
• Changes can cost extra. The company says changes are permitted, but additional fees may apply depending on what is changed and whether the headstone is already completed.
• Timeline: the company says the process usually takes about two months overall, depending on the cemetery’s own rules, and that most monuments are finished within two weeks after the cemetery approves the design. Revisions to the sketch add time.
• Installation is included with the purchase, per the company’s FAQ. Flat markers do not include, or require, a base.

Beyond what the company publishes, it is worth getting the following in writing before you pay a deposit, for any monument dealer:

• An itemized total — including any cemetery foundation, permit, or installation charge, and who is responsible for paying it.
• The exact lettering and dates you are approving, signed off in writing.
• The deposit amount and the refund terms if the order is changed or cancelled.
• An expected installation date.

Keep copies of everything you sign, and ask your card issuer in advance what dispute options apply if you pay a deposit by card.

New York law requires a separate written contract. Under General Business Law §454, each sale of a memorial “shall only be evidenced by a written contract which shall be signed by all the parties,” dated, and kept separate from any funeral or cemetery paperwork, with a full copy given to you at purchase. The contract must include, among other things: the seller’s and your names, addresses and phone numbers; the full name of the person memorialized; a full description of the memorial (material, finished dimensions, a sketch, the exact inscription wording and approximate layout, the engraving method, and the country or state of origin); the approximate completion date; the cemetery and plot; and a full disclosure of the memorial price, sales tax, the charge made by the cemetery for the foundation, any itemized extra work, the total price, and the payment schedule (text of §454). The New York Attorney General can seek an injunction, restitution and civil penalties for violations. If the paperwork you were given is missing these items, ask the dealer to put them in writing before you pay more.

Company background

St. Charles Monuments is a family-owned monument dealer at 1280 N. Wellwood Ave., West Babylon, NY 11704, reachable at (631) 694-0943. The company’s own site says it has “proudly served Long Island families since 1954”, and the Better Business Bureau independently lists a business-start date of January 1, 1954. The Better Business Bureau lists the business as incorporated in November 2013.

The Better Business Bureau profile names Marcus Tanner as President and Julia D’Agostino as Owner; testimonials on the company’s site thank “Marcus,” and several ComplaintsBoard reviewers thank Marcus and Julia by name.

The business makes granite and bronze memorials — upright monuments, flat and slant markers, bronze plaques, benches, columbariums, and pet memorials, among others — using suppliers such as Dakota Granite, with services including laser etching, photo engraving, sandblasted lettering, and 23K gold leaf work.

The company’s current FAQ says it is a member of Monument Builders of North America and the Catholic Cemetery Guild, sources granite from Dakota Granite, and names Fox Memorials as its “dedicated Jewish monument partner.”

Services, cemeteries served, and hours

St. Charles Monuments says it serves Catholic, Jewish, non-denominational, military, and pet cemeteries across Long Island, the New York City boroughs, and New Jersey, including St. Charles Cemetery in Farmingdale, Jewish cemeteries in West Babylon such as New Montefiore, Beth Moses and Wellwood, Holy Rood, Calvary, Green-Wood, and the Bideawee pet cemetery.

Services listed on the company’s site include:

• Upright monuments, flat and slant markers, bronze plaques
• Granite benches, columbariums, civic memorials, garden statues, pet memorials
• Jewish monuments, custom cameo photos, hand carving, and inscriptions, including adding a date after an original stone is placed
• Cleaning and repairs
• Pre-planning, so a family can arrange a memorial in advance

The company’s current, site-wide hours are Monday through Saturday, 9:00 a.m. to 4:00 p.m., and Sunday by appointment only. An older FAQ page on the same site lists different hours (seven days a week, 9 a.m. to 5 p.m.), so it is worth calling ahead at (631) 694-0943 to confirm before visiting.

Public record: USAComplaints, BBB, ComplaintsBoard, and older RevDex disputes

USAComplaints has no complaints of its own about St. Charles Monuments yet. That reflects no reader having filed a report here about this company so far — it is not a judgment on the business either way.

Separately, the Better Business Bureau gives the business an A+ rating and has accredited it since April 2020. As of this check, BBB lists 1 complaint in the last three years, none closed in the last 12 months, and 5 out of 5 from 2 customer reviews. That one complaint (filed October 2023, categorized as Service or Repair) describes the customer calling the service terrible; the company’s response, dated October 2023, says: “We apologized for the inconvenience caused to the customer due to an internal error in one of our computer systems. The error caused incorrect updates about the receipt of the customers payment… We admit that we did not follow up with an email or a call to explain why your check was returned unpaid.” The response adds that the owner spoke with the customer by phone, that the customer agreed the company would complete the order, and that “As off 10/21/2023 the memorial is complete and is awaiting final approval and balance.”

ComplaintsBoard lists the company at 4.2 out of 5 from 6 reviews and 0 formal complaints, with most recent reviews positive. One reviewer described a confrontational experience with a staff member as the worst experience of their life; this is the reviewer’s own account, and no company reply to that particular review was found.

RevDex carries three older dispute threads, reviewer-dated 2013 to 2015, each with the company’s reply:

• A customer who ordered a stone in May 2013 said she told the store three times that the family surname has no space in it, yet the finished stone showed one. The company responded that the purchaser had signed an approved layout on which the space was clearly shown, and that the approved sketch had noted an additional charge for extra lettering.
• A customer said a monument had been paid in full but had not been installed. The company replied that the family’s memorial “was erected at the gravesite” in September 2015.
• A widow said she went to have her husband’s date of death added to his marker and later had relatives check whether the correction had actually been made. The company said it had informed her in October 2015 that the repair was complete.

We did not find a court case or government enforcement action naming St. Charles Monuments in the sources checked on September 27, 2026 (CourtListener’s federal and state opinion and docket index, and New York Attorney General and Department of State pages); that is not an exhaustive search of every New York court record.

If something goes wrong

If you have a problem with an order — wrong lettering, a delay, a repair that was not completed as promised — put your concern in writing to the business first, referencing your contract and the layout you signed off on, and keep a copy.

If that does not resolve it, you can file a complaint with the Better Business Bureau, which already has this business’s profile on file, or with your state or county consumer-protection office.

For a dispute with a monument dealer, New York’s consumer channels are the New York Attorney General’s complaint form (Consumer Help Line 1-800-771-7755) and the Department of State’s Division of Consumer Protection, which asks you to try to resolve the problem with the company first. The Attorney General also enforces New York’s memorial-contract law (General Business Law §454, described above).

Problems with the cemetery itself — its rules, its foundation charge, or permission to install — go to the cemetery. The Department of State’s Division of Cemeteries covers only not-for-profit cemetery corporations; its own FAQ says “Cemeteries that do not fall under our jurisdiction include religious, municipal, private, national and family cemeteries” (DOS cemetery FAQ). St. Charles/Resurrection is a Catholic cemetery, so questions about it go to Catholic Cemeteries / Saint John’s Cemetery Corporation, which publishes its own general rules and regulations.

For a money dispute you cannot resolve any other way, ask your local court whether small claims is available for your situation.

Frequently Asked Questions