Independent profile — not affiliated with Sprayground

Sprayground

Sprayground is a streetwear backpack, luggage and accessories brand sold through sprayground.com, operated by Spray Moret, LLC, a New York LLC (BBB lists a 2009 business start). Sprayground's own site offers a 30-day return window with no exchanges and no returns on international or final-sale items, plus a 1-year warranty on defects in materials and workmanship. Its FAQ page states "our bags never go on sale" and that it has no outlet website, and separately that it sells its DLXR bags on Amazon only from June through August; the same FAQ states that any website offering its products at a discount "is a scam." No CPSC recall and no SaferProducts.gov report were found for a Sprayground product in the sources checked on September 29, 2026. Court records show Spray Moret, LLC has repeatedly sued alleged counterfeiters and infringers as plaintiff, with several cases ending in consent judgments, permanent injunctions or settlements; it was also sued once by a bag supplier, whose trade-secret and related claims the court dismissed in February 2026 as insufficiently pleaded, with judgment then entered for Spray Moret in March 2026, and once by an individual consumer whose specific claims were not independently verified here (settled and voluntarily dismissed). Snapshots reported separately below include a BBB profile rated F (18 complaints in three years, 1 out of 5 from 5 reviews) and a Trustpilot score of 2.1 out of 5 from 156 reviews; no posts about Sprayground were found on USAComplaints.

COMPLAINTS0
VERIFIED PHONE1-844-SPRAYGROUND
LAST CHECKED2026-09-29
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EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 5 reviews, 18 complaints
Trustpilot: 156 reviews,
VERIFIED

Contacts & Payment

VERIFIED

Locations

TypeAddress
Mailing address1411 Broadway New York NY 10018
Branch office285 Ridge Rd Ste 3 Dayton NJ 08810
EDITORIAL

Buying, returning or complaining about a Sprayground backpack — what to check

Sprayground is a backpack, luggage and accessories brand sold through sprayground.com, operated by Spray Moret, LLC. Before assuming a charge, a late delivery, or a damaged bag is a mistake, check the company's own policies below — note that some of its own pages currently disagree with each other.

  • Returns: Sprayground's Returns page states: "Qualifying products* purchased online through Sprayground.com may be returned within 30 days from the original date of purchase. Exchanges are not available, only the option of return. All shipping costs for returned merchandise are the sole responsibility of the customer; however, exceptions will be considered if the reason for the return is due to a technical or logistical error on the part of Sprayground." Merchandise must be "unused, unwashed, and in a condition for resale" with original hang tags and a purchase receipt. A footnote adds: "INTERNATIONAL ORDERS AND FINAL SALE ARE NOT ELIGIBLE TO RETURN. DUTIES AND TAXES ARE NOT INCLUDED IN OUTBOUND FREIGHT AND ARE NON-REFUNDABLE, NO EXCEPTIONS." The company's separate FAQ page, however, says that once a return is started, an eligible customer "should receive a prepaid USPS return shipping label to print via email or download directly." These two company pages conflict on who pays for return shipping; this page does not resolve that conflict, and it is not stated whether any prepaid-label cost is later deducted from the refund. Start a return at sprayground.com/pages/returns using the order number and shipping zip code.
  • No exchanges, no price adjustments: the company's FAQ states it cannot accommodate price-adjustment requests, and returns are handled as refunds only, not swaps.
  • Warranty on defects: Sprayground's Warranty page describes a "1-Year Warranty Commitment" on bags, luggage and accessories for "defects in materials and workmanship," evaluated case by case, requiring proof of purchase, a description of the issue, and photos. It does not cover cosmetic wear, damage from misuse or improper care, transit damage (file those with the carrier), normal fading or softening of materials, or items bought from unauthorized resellers such as Poshmark, eBay or Depop. The page states Sprayground "may, at its discretion, offer a replacement product or store credit equal to the purchase price (excluding taxes and shipping)"; it does not separately state whether a cash refund is available under the warranty. To open a claim, email [email protected].
  • Buying from the real Sprayground: the company's FAQ states, on buying DLXR bags elsewhere: "We only sell our DLXR bags on Amazon June-August. Anything else is not sold by Sprayground and we cannot guarantee qulaity or authenticity." Separately, on discount sites generally, it states: "SPRAYGROUND does NOT have an outlet website and our bags never go on sale. Any website offering our products at a discounted prices is a scam." It also lists TikTok Shop as an outlet and says "SPRAYGROUND.COM is the only secure approved website." The company's FAQ does not publish a complete list of authorized retailers beyond these statements.
  • Order or shipping problem: the company's own pages give more than one contact number: its Terms of Service and Contact Us page list 1-844-SPRAYGROUND, while its FAQ page lists a different number, 1-866-777-2905; email is [email protected]. Business hours also differ by page: Contact Us states "MONDAY - FRIDAY: 8:00 AM -6:00 PM EST" (closed weekends), while the Support page states "BUSINESS HOURS MONDAY - FRIDAY 9-5 EST." This page does not pick one as current; confirm current hours and numbers directly with the company. Orders ship from the company's distribution center in Dayton, New Jersey. The Support page states standard shipping as "7-10+ business days" transit, and separately states that during its "PEAK SEASON: JUNE-SEPTEMBER," order "[p]rocessing time ... can take 3-4 business days to ship out" — that is processing time before an order ships, in addition to the transit time above, not extra transit time on top of it.
  • Unresolved dispute: you can leave a BBB complaint/review, a Trustpilot review, or contact your card issuer to dispute a charge, as several consumers quoted below report doing.
EDITORIAL

Company background

Sprayground is operated by Spray Moret, LLC, described in the company's own Terms of Service as the entity behind "our owned and operated e-commerce website, https://www.sprayground.com." According to the Better Business Bureau, the business started and was incorporated on June 24, 2009, and BBB lists it as a Limited Liability Company. Sprayground's legal-notice address, per its Terms of Service and Privacy Policy, is 1411 Broadway, New York, NY 10018; its distribution center, per its own Support page, is in Dayton, New Jersey (the same city listed on its BBB profile, 285 Ridge Rd Ste 3, Dayton, NJ 08810).

A live U.S. Patent and Trademark Office search for "SPRAYGROUND" (50 results, checked September 29, 2026) shows Spray Moret, LLC as the owner of record of every current SPRAYGROUND registration and pending application found — covering bags and luggage, clothing, eyewear, watches, cosmetics, face coverings, pen cases, sporting goods and surfboards, and the related mark SPRAYGROUND BATTLEGROUND — all listed as a New York LLC. Two older records use different names: a 2014 lawsuit was captioned "Sprayground LLC v. Fashion Accessory Bazaar LLC," and a now-abandoned, unrelated 2010 U.S. trademark application for headphones (Serial No. 85051034) listed its applicant as "Sprayground Limited Liability Company," a New Jersey LLC. Neither record—a court caption or an abandoned application's applicant field—states that it is the same legal entity as, or a renaming of, today's Spray Moret, LLC; the abandoned application's own prosecution history (checked via USPTO TSDR) shows no assignment, merger or continuation linking it to Spray Moret, LLC. This page treats the two older names as historical references only, not as confirmed former names of the current operator.

EDITORIAL

Complaint record: USAComplaints, BBB and Trustpilot, reported separately

Several sources track complaints and reviews about Sprayground, reported here separately rather than combined into one figure:

  • USAComplaints: 0 complaints submitted about Sprayground on this site as of September 29, 2026.
  • BBB: the BBB profile for "SprayGround" in Dayton, NJ is not BBB Accredited and carries a BBB Rating of F, with BBB's own stated reasons being "Failure to respond to 11 complaint(s) filed against business" and "18 complaint(s) filed against business." BBB shows 18 complaints in the last three years (10 closed in the last 12 months), by type: Delivery Issues (9), Service or Repair Issues (5), Product Issues (3), and Sales and Advertising Issues (1); by status: Unanswered (11), Answered (5), Resolved (1), Unresolved (1). Sampled complaint narratives describe undelivered or late orders, refusal to cancel an unshipped order, and a refund withheld pending return of an item one complainant says was never received back by the company; in at least one case shown, Sprayground's own response states the order in fact delivered within the shipping window disclosed on its site. Separately, BBB's customer-review score is 1 out of 5 from 5 reviews, with sampled reviews describing non-delivery and refund or cancellation difficulties.
  • Trustpilot: a profile at trustpilot.com/review/sprayground.com is rated "Poor" at 2.1 out of 5 from 156 reviews. Trustpilot's "Company details" panel is labeled "Information provided by various external sources" rather than shown as claimed by the company. Sampled 1-star reviews describe missing items from multi-item orders, shipping-carrier delays, and stitching/quality issues; at least one 5-star review describes the company's customer service resolving a missing-item problem.

Because each source covers a different population, time window and methodology, none of these figures is added to or averaged with any other.

EDITORIAL

Lawsuits involving Sprayground (Spray Moret, LLC)

A CourtListener search for federal cases naming "sprayground," run September 29, 2026, found Spray Moret, LLC has most often appeared in court as a plaintiff suing alleged counterfeiters, knockoff sellers and infringers of its trademarks and copyrighted designs — allegations from Spray Moret's own filed complaints, described case by case below.

  • Spray Moret, LLC v. The Kayo Corp. et al. (S.D.N.Y., filed Jan. 20, 2021) ended in a Stipulated Judgment and Permanent Injunction (signed July 14, 2021): the defendants were permanently enjoined from using Sprayground's "Mouth Design" or a confusingly similar design, and all claims were dismissed with prejudice under a confidential settlement.
  • Spray Moret, LLC v. Lifshitz et al. (S.D.N.Y., filed May 17, 2022, alleging trademark and copyright infringement over goods sold under names including "Sprayground S.A. de C.V." and "Spraygirlofficial") was dismissed without prejudice on September 19, 2022 pursuant to a settlement agreement, with the court retaining jurisdiction to enforce it.
  • Spray Moret, LLC v. Hudson Outerwear Inc. et al. (S.D.N.Y., filed Oct. 26, 2018) and Spray Moret, LLC v. Reason Brand, Inc. (S.D.N.Y., filed Feb. 7, 2019, trademark infringement) were both dismissed on May 7, 2019 after the parties reported a "settlement in principle."
  • Spray Moret, LLC v. Pant Sagging LLC (S.D.N.Y., filed Jan. 29, 2019) was conditionally discontinued on November 18, 2019 after the parties reported a settlement.
  • An earlier case under an older name, Sprayground LLC v. Fashion Accessory Bazaar LLC (S.D.N.Y., filed March 7, 2014, a copyright matter), was terminated on March 6, 2015; the docket available here does not include the terms of that termination.

A settlement, a dismissal following a settlement, or a conditional discontinuance reflects that the parties resolved the matter between themselves; none of the cases above ended in a court ruling that expressly declared a winner, so this page does not describe them as decided "in the company's favor."

Sprayground has also appeared as a defendant. In Quanzhou New Hunter Bags & Luggages (Light Industry) Co., Ltd. v. Spray Moret, LLC (S.D.N.Y., filed Dec. 16, 2024 by a bag manufacturer/supplier), Hunter Bags' amended complaint alleged — as summarized in the court's own opinion, and assumed true only for deciding the motion to dismiss — that a former Hunter Bags employee who later joined Spray Moret disclosed Hunter Bags' confidential manufacturing and quality-control information to Spray Moret, and brought claims for trade-secret misappropriation under the federal Defend Trade Secrets Act and New York common law, plus unfair competition and unjust enrichment. On February 26, 2026, the court granted Spray Moret's motion to dismiss the amended complaint, holding that Hunter Bags had described its claimed trade secrets "in terms far too vague to state a claim" and that its other claims were duplicative of, or failed alongside, the trade-secret claim. A separate Clerk's Judgment was then entered on March 3, 2026, "in favor of Spray Moret, LLC against Quanzhou New Hunter Bags & Luggages (Light Industry) Co., Ltd.," closing the case.

In Wahab v. Spray Moret, LLC (S.D.N.Y., filed June 2024 by Angela Wahab), the docket shows a notice of settlement (Aug. 5, 2024), a dismissal without prejudice pending restoration (Aug. 6, 2024), and a final notice of voluntary dismissal with prejudice (Oct. 22, 2024). The complaint's text was not available without PACER access, so this page does not characterize the claims; a CourtListener search shows the same plaintiff filed similarly captioned suits against dozens of other online retailers in the same period; this page draws no conclusion about this specific case from those other filings.

EDITORIAL

Is Sprayground Legitimate?

Sprayground is an operating streetwear-accessories brand sold at sprayground.com, run by Spray Moret, LLC, which the Better Business Bureau lists as an LLC that started and was incorporated on June 24, 2009, and which the U.S. Patent and Trademark Office lists as the current owner of the SPRAYGROUND trademark portfolio across multiple product categories. On September 29, 2026, the U.S. Consumer Product Safety Commission's Recall API returned no results for Sprayground by product name, manufacturer name or recall title, and a search of SaferProducts.gov's public database (covering both recalls/repairs and consumer incident reports) for "sprayground" returned no matching documents — no CPSC recall or public incident report was found in the sources checked that day. Sprayground itself states in its FAQ that it "does NOT have an outlet website and our bags never go on sale," and that any site offering its products at a discount "is a scam" — guidance worth checking before buying from an unfamiliar site claiming to sell the brand. Separately, its BBB profile carries an F rating (BBB's stated reasons: failure to respond to 11 complaints, and 18 complaints filed against the business; its complaints tab similarly reports 18 complaints in the last three years) and its Trustpilot score is 2.1 out of 5 from 156 reviews, with sampled reviews describing shipping delays and refund or warranty disputes; its own 30-day return policy excludes exchanges, international orders and final-sale items, and its 1-year warranty covers only defects in materials and workmanship, evaluated case by case. This page assigns Sprayground no rating, score or "scam" label of its own; readers can weigh the policy terms and complaint record above for themselves.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
Spray Moret, LLC v. The Kayo Corp. et al.
Docket No. 1:21-cv-00497		U.S. District Court, S.D.N.Y.
SettledSettled

Spray Moret (Sprayground) sued The Kayo Corp. and From Nothing, LLC, attaching trademark and copyright registration certificates to its complaint. The case ended in a Stipulated Judgment and Permanent Injunction, signed by the court on July 14, 2021: the defendants were permanently enjoined from using Sprayground's "Mouth Design" or a confusingly similar design, and all claims and counterclaims were dismissed with prejudice under a confidential settlement agreement.

Source
Spray Moret, LLC v. Lifshitz et al.
Docket No. 1:22-cv-04043		U.S. District Court, S.D.N.Y.
SettledSettled

Spray Moret (Sprayground) sued ATM Luggage, Atmpacks S.A. de C.V., International Business Strategy & Consultants LLC (a/k/a American-Backpacker), individuals Moises Lifshitz and Isaac Alejandro Lifshitz Micha, and entities including "Sprayground S.A. de C.V." and "Spraygirlofficial," alleging trademark and copyright infringement and moving for a preliminary injunction. The case was dismissed without prejudice on September 19, 2022 pursuant to a settlement agreement between the parties, with the court retaining jurisdiction to enforce that agreement.

Source
Spray Moret, LLC v. Hudson Outerwear Inc. et al.
Docket No. 1:18-cv-09920		U.S. District Court, S.D.N.Y.
SettledSettled

Spray Moret (Sprayground) sued Hudson Outerwear Inc. and related Maxima entities for trademark infringement. On May 7, 2019 the court dismissed the action without costs, noting the parties had "reached a settlement in principle," with the case restorable within thirty days if the settlement was not finalized; no later restoration is reflected on the docket.

Source
Spray Moret, LLC v. Reason Brand, Inc.
Docket No. 1:19-cv-01180		U.S. District Court, S.D.N.Y.
SettledSettled

Spray Moret (Sprayground) sued Reason Brand, Inc. for trademark infringement (15 U.S.C. sec. 1121). As in the same-day Hudson Outerwear case, the court entered an order of dismissal on May 7, 2019 following the parties' reported settlement in principle.

Source
Spray Moret, LLC v. Pant Sagging LLC
Docket No. 1:19-cv-00896		U.S. District Court, S.D.N.Y.
SettledSettled

Spray Moret (Sprayground) sued Pant Sagging LLC, later filing an amended complaint. On November 18, 2019 the court conditionally discontinued the action after the parties reported reaching a settlement, becoming a final discontinuance if the case was not restored to the calendar within thirty days; no later restoration is reflected on the docket.

Source
Quanzhou New Hunter Bags & Luggages (Light Industry) Co., Ltd. v. Spray Moret, LLC
Docket No. 1:24-cv-09691		U.S. District Court, S.D.N.Y.
DismissedDismissed

A bag manufacturer/supplier, Quanzhou New Hunter Bags & Luggages (Light Industry) Co., Ltd. ("Hunter Bags"), sued Spray Moret, LLC (Sprayground). Per the court's own February 26, 2026 opinion, Hunter Bags' amended complaint alleged — allegations assumed true only for deciding the motion to dismiss, not findings of fact — that a former Hunter Bags employee who later joined Spray Moret disclosed Hunter Bags' confidential manufacturing and quality-control information to Spray Moret, and brought claims for trade-secret misappropriation under the federal Defend Trade Secrets Act and New York common law, plus unfair competition and unjust enrichment. Spray Moret moved to dismiss both the original and the amended complaint. On February 26, 2026, the court granted the motion, holding that Hunter Bags had described its claimed trade secrets "in terms far too vague to state a claim" and that the remaining claims failed alongside it. A separate Clerk's Judgment was entered March 3, 2026, "in favor of Spray Moret, LLC against Quanzhou New Hunter Bags & Luggages (Light Industry) Co., Ltd.," closing the case.

Source
Wahab v. Spray Moret, LLC
Docket No. 1:24-cv-04703		U.S. District Court, S.D.N.Y.
SettledSettled

Angela Wahab sued Spray Moret, LLC (Sprayground); the complaint's text was not available without PACER access, so the specific claims are not stated here. The docket shows a notice of settlement filed August 5, 2024, a dismissal without prejudice pending possible restoration on August 6, 2024, and a final notice of voluntary dismissal with prejudice on October 22, 2024. The same plaintiff filed similarly captioned suits against many other online retailers in the same period; this page does not draw a conclusion about the nature of this particular case.

Source
EDITORIAL

Frequently Asked Questions

Is Sprayground legit?

Sprayground is an operating brand run by Spray Moret, LLC, a New York LLC that the Better Business Bureau lists as started and incorporated on June 24, 2009, and that the U.S. Patent and Trademark Office lists as the current owner of the SPRAYGROUND trademark portfolio. On September 29, 2026, neither the CPSC Recall API nor a SaferProducts.gov database search returned any results for Sprayground. Separately, its BBB profile is rated F (18 complaints in three years per its complaints tab, 11 of them unanswered per BBB's stated rating reasons) and its Trustpilot score is 2.1 out of 5 from 156 reviews. This page assigns Sprayground no rating or "scam" label of its own; the sections above set out the policy terms and complaint record so readers can weigh them.

What is Sprayground's return policy?

Per Sprayground's own Returns page: "Qualifying products* purchased online through Sprayground.com may be returned within 30 days from the original date of purchase." Items must be unused, unwashed, in resalable condition, with original hang tags and a purchase receipt. That same page says the customer pays return shipping unless the return is due to Sprayground's own technical or logistical error — but the company's separate FAQ page says an eligible return "should receive a prepaid USPS return shipping label." These two company pages conflict; this page does not resolve which applies, and it is not stated whether a prepaid label's cost would later be deducted from the refund. A footnote on the Returns page states international orders and final-sale items are not eligible for return, and that outbound duties and taxes are non-refundable "NO EXCEPTIONS."

Does Sprayground offer exchanges or price adjustments?

Sprayground's Returns page states "Exchanges are not available, only the option of return," and its FAQ page states the company is "unable to accommodate requests for price adjustments at this time." A customer wanting a different item or size must return the original for a refund (subject to the 30-day and final-sale rules) and place a new order.

What does Sprayground's warranty cover, and how do I file a claim?

Sprayground's Warranty page describes a "1-Year Warranty Commitment" on bags, luggage and accessories for "defects in materials and workmanship," decided case by case. It excludes cosmetic wear and tear, damage from misuse or improper care, damage that occurs in transit (file those claims with the carrier instead), normal fading or softening of materials, lost or stolen items, and products bought from unauthorized resellers such as Poshmark, eBay or Depop. The page states Sprayground "may, at its discretion, offer a replacement product or store credit" for the purchase price (excluding tax and shipping); it does not separately state whether a cash refund is available. To start a claim, email [email protected] with proof of purchase, a description of the issue, and photos.

How do I know if a Sprayground product I'm considering is authentic?

Sprayground's own FAQ page states: "SPRAYGROUND.COM is the only secure approved website. We recommend you shop here only to have the best experience." On its DLXR bags specifically, it states: "We only sell our DLXR bags on Amazon June-August. Anything else is not sold by Sprayground and we cannot guarantee qulaity or authenticity" (as worded on the company's page). The company also lists a TikTok Shop as an outlet. Separately, Sprayground’s June 16, 2026 announcement of its Back-to-School 2026 collection states the collection "is available now at Sprayground.com, select retailers worldwide, and Sprayground flagship locations," so the FAQ’s "only secure approved website" guidance should not be read as saying every third-party retailer is unauthorized. Beyond these statements, the FAQ does not publish a complete list of authorized retailers, and this page does not draw a conclusion beyond what the company states.

Is there a Sprayground outlet store or a site selling Sprayground bags on sale?

Sprayground's FAQ page states directly: "SPRAYGROUND does NOT have an outlet website and our bags never go on sale. Any website offering our products at a discounted prices is a scam." That statement is about the company's bags specifically. Consumers who find a site offering steep discounts on "Sprayground" merchandise should treat that as a warning sign per the brand's own guidance, and should shop at sprayground.com to be sure of what they are buying.

Has Sprayground recalled any products?

On September 29, 2026, the U.S. Consumer Product Safety Commission's Recall API was queried by product name, manufacturer name and recall title, and a keyword search of SaferProducts.gov's public database (covering both recalls/repairs and consumer incident reports) was run for "sprayground"; both returned no matching documents. This page did not find a CPSC recall or a public SaferProducts.gov report for a Sprayground product in the sources checked that day.

Has Sprayground been sued, or has it sued anyone?

Court records show Spray Moret, LLC (Sprayground) has most often gone to court as the plaintiff, suing alleged counterfeiters and trademark/copyright infringers; several of those cases ended in consent judgments with permanent injunctions, or in settlements and dismissals — procedural outcomes this page describes neutrally rather than as a "win," since a settlement does not itself declare a winner. It has also been a defendant: a bag supplier sued it over trade-secret and related claims that the court dismissed in February 2026 as insufficiently pleaded, with judgment then entered for Sprayground in March 2026, and a separate suit by an individual plaintiff was settled and voluntarily dismissed in 2024. See the litigation section above for case-by-case detail; these are court filings and outcomes, not this page's own findings.

How do I contact Sprayground?

Sprayground's own pages list more than one way to reach customer support. Its Terms of Service and Contact Us page give the phone number 1-844-SPRAYGROUND, with hours listed on Contact Us as "MONDAY - FRIDAY: 8:00 AM -6:00 PM EST" (closed weekends); its Support page instead lists hours as "MONDAY - FRIDAY 9-5 EST." Its FAQ page lists a different phone number, 1-866-777-2905. This page does not pick one as current — confirm directly with the company before calling. Email support is at [email protected]. Privacy questions can be sent to [email protected], and DMCA/legal notices go to Spray Moret, LLC, 1411 Broadway, New York, NY 10018. To start a return, use the tool at sprayground.com/pages/returns with your order number and shipping zip code.