SpoiledChild Reviews, Complaints & Contacts

Contacts

PhoneEmailAddress

• VerifiedOfficial websitespoiledchild.com ↗

Customer service & general contact

• VerifiedCustomer support email (help center)[email protected]
• VerifiedHelp center contact formspoiledchild.com/contact ↗

Cancel, billing & returns

• VerifiedSubscription/order support email named in Terms[email protected]

Reference numbers (not support lines)

• Listed by BBBBBB-listed phone (company says no phone support)551-751-7495

Locations

• Mailing address110 Greene St Fl 2 New York NY 10012

Is SpoiledChild Legitimate?

BBB, Trustpilot

Legal name

Oddity Global Ltd.

Business type

Online hair, skin and wellness brand (spoiledchild.com) that sells liquid collagen, multivitamins and skincare, with Auto-Refill subscriptions and a Try Before You Buy program; Terms say it is operated by Oddity Global Ltd. d/b/a SpoiledChild

Website

spoiledchild.comSource: checked 2026-10-20

Owned by

Oddity Tech Ltd.Source: Oddity Tech Form 20-F for 2025 lists SpoiledChild among its trademarks and says 'we launched ... SpoiledChi…, checked 2026-10-20

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

SpoiledChild reviews and complaints on BBB and Trustpilot

Figures on this page are as displayed on 2026-10-20 and are from different sources, so they are not combined.

• BBB profile for SpoiledChild Inc., New York, NY: not BBB Accredited; BBB Rating A+; the complaints tab shows '480 complaints in the last 3 years' and '123 complaints in the last 12 months'. The 10 entries displayed on the first page of the tab carried the types 'Product Issues', 'Billing Issues', 'Delivery Issues', 'Sales and Advertising Issues' and 'Customer Service Issues', with statuses Resolved or Answered; BBB notes that displayed complaint text might not represent all complaints filed. One displayed complaint alleged that an advertised free trial was followed by a charge of over $100; the company's reply is shown on BBB. BBB customer reviews tab (separate from complaints and from Trustpilot): 3.79/5, average of 1,390 customer reviews, as displayed on 2026-10-20.
• Trustpilot 'SpoiledChild' (spoiledchild.com): 4.4 from 11,491 reviews, 7,945 of them in the last 12 months; star split 73 percent five-star and 10 percent one-star. The profile is claimed (Jul 2023) with a paid Trustpilot subscription, invites customers to review, and shows 'Replied to 99% of negative reviews'. Trustpilot says it does not fact-check reviews.

Usacomplaints.com has no complaints about SpoiledChild in its own archive at this time, so no complaint themes are shown.

SpoiledChild complaints: how to cancel, return or dispute a charge

This page was checked on 2026-10-20. It is written from the company's own pages and public records. No published complaint reports are currently linked to this profile.

• Cancel an Auto-Refill subscription. The help center says: manage your subscriptions in your Account, click the product, click 'CANCEL AUTO-REFILL', follow all steps, and you will receive a confirmation email once it is cancelled. The Terms say you can modify or cancel any Auto-Refill order up to 24 hours before it ships, give the path MY ACCOUNT > MY AUTO-REFILLS, and add that you can also cancel 'by following the link at each notification email we send to you prior to shipment of your next order. Cancellation will take effect immediately.' On reminder timing the help center gives two figures: a reminder email '5 days before your refill date' in one answer and 'a week before your next shipment' in another.
• Orders already placed. The help center says: 'We do not allow for existing orders to be canceled due to how quickly our orders enter the warehouse's system', and for Auto-Refill that once the order is placed and charged 'we are unable to edit or cancel your order'.
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  The Terms say the company is 'unable to cancel or edit orders at your request once placed'. The return routes described on this page apply after that point.

• Try Before You Buy. The help center says you are charged shipping upfront, which is nonrefundable, and may see a temporary preauthorization or pending charge for the full order amount; you are charged for the products you keep when the trial is over. The Terms (II.C(iii)) say the full price is charged for products for which you do not initiate a return or exchange from the returns portal 'during the thirty (30) days after the date of delivery provided by the carrier, or during any alternative period as communicated to you in writing' (the Trial Period), and that an Auto-Refill subscription selected with a Try Before You Buy product that is returned during the Trial Period 'will be automatically canceled'. The help center adds that even after being charged you have 60 days from the original order date to return products for a full refund, excluding shipping. To cancel the trial after receiving the order, use spoiledchild.com/return to download a free prepaid return label.
• Returns and refunds. The help center says regular orders can be returned within 60 days of the order date for a full refund, excluding non-refundable shipping costs, and Auto-Refill orders within 30 days for a full product refund. The help center says returns can take up to two weeks to process and the financial institution may then take up to 10 business days to show the refund, and that orders mailed back in the recycling envelope will not be refunded. The Terms say discounted orders are refunded only the discounted amount paid. The Terms add that a Prepaid Annual Plan 'will automatically renew on an annual basis thirty (30) days after you receive your last shipment of prepaid products', that a cancellation request after shipment of the initial prepaid products is not eligible for a refund for that plan period, and that any amount prepaid for such a plan is non-refundable.
• Contact. The help center says 'We operate by email' and that the company aims to respond within 24 hours. Use the contact form at spoiledchild.com/contact (subjects include My Subscription and Try Before You Buy).
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  The Terms name [email protected] for subscription or order issues. The help center names [email protected] for exchanges. The company says in BBB complaint replies that it does not offer phone support. Keep order numbers, confirmation emails and screenshots of the checkout page. The Terms say the statement descriptor 'may reference these entities or our brand'.

• Outside the company. BBB accepts complaints through its profile page. The FTC (reportfraud.ftc.gov), your state attorney general and your card issuer are general routes for unresolved billing problems; this page did not quote their current instructions.

Court records involving SpoiledChild and Oddity Tech

Court records

CourtListener (RECAP) dockets read on 2026-10-20. The shareholder case concerns Oddity Tech Ltd.'s securities, not purchases by consumers.

Court & Public Records

Who runs SpoiledChild

The SpoiledChild Terms and Conditions describe a legal agreement with Oddity Global Ltd., doing business as 'SpoiledChild', and say SpoiledChild Inc., 'a US-based entity', acts as an authorized payment agent solely on behalf of Oddity Global Ltd. for payment processing and billing. The site footer reads '© 2026 Oddity Global Ltd. d/b/a SPOILEDCHILD'.

Oddity Tech Ltd., a Nasdaq-listed company whose principal executive offices are at 8 HaHarash Street, Tel Aviv-Jaffa, Israel, lists SpoiledChild among its trademarks and says in its annual report on Form 20-F for 2025: 'We launched IL MAKIAGE in the United States in 2018 as an online beauty brand, SpoiledChild in 2022 as an online wellness brand'. BBB's profile for SpoiledChild Inc. in New York lists IL MAKIAGE as a related business and shows its business-start and incorporation date as 2020-11-24 (raw page data). The 20-F also describes a Try Before You Buy program in which customers choose products for a trial and pay for the products they keep, and says subscriptions renew automatically unless cancelled.

The Terms give the SpoiledChild entity relationships as the company states them.

Company Relationships

• Owned byOddity Tech Ltd.
• Affiliated withIL MAKIAGE

Frequently Asked Questions