Independent profile — not affiliated with Sojourn Pottery
Sojourn Pottery
Sojourn Pottery LLC is a Fort Lauderdale, Florida e-commerce brand selling mix-and-match stoneware dinnerware manufactured by a partner factory in Portugal, sold direct via sojournpottery.com. The founder, Kate Mellinger, says the brand was inspired by a 2022 trip to Portugal; the LLC itself was formed on March 19, 2024. The Better Business Bureau gives it an A- rating (not BBB Accredited) and, separately from its complaint record, shows 6 customer reviews averaging 2.33 out of 5 -- a mix of praise for product quality and complaints about shipping delays and unresponsive customer service. BBB's complaints tab shows 1 complaint filed in June 2025 over a delayed, unconfirmed shipment; the company apologized, cited a new support hire's onboarding gap, and the customer confirmed the resolution as satisfactory. On ComplaintsBoard, the company separately shows 3 reviews averaging 1.3 stars and 0 formal complaints as of August 2026; two of the three reviews describe order delays or a never-received order with allegedly unresponsive customer service.
No complaints referencing Sojourn Pottery have been filed on USAComplaints.com to date.
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Customer service: [email protected]
- Official site: https://sojournpottery.com
- As filed with BBB: (954) 445-3878
Locations
| Type | Address |
|---|---|
| Headquarters | 1716 NW 7th Ter Fort Lauderdale FL 33311 |
About Sojourn Pottery
Sojourn Pottery LLC is a Fort Lauderdale, Florida-based e-commerce brand selling mix-and-match stoneware dinnerware — plates, bowls, mugs, and serving platters — described by the company as manufactured by a partner factory in Portugal. According to the BBB, the LLC's business start date is March 19, 2024, and its manager of record is Kate Mellinger, who is also identified as the brand's founder in an independent founder-interview publication.
The brand's own "Our Story" page says founder Kate Mellinger was inspired to start Sojourn Pottery after a 2022 trip to Portugal with her sisters, ahead of the LLC's formal March 2024 registration -- so the idea and the legal entity have two different starting points. The company sells directly through its own site, sojournpottery.com, and states on its contact page that orders ship from a "warehouse in South Florida" within 3-5 business days for in-stock items, with no shipping to Alaska, Hawaii, or international addresses. The company describes its products as dishwasher, microwave, and oven-safe (up to 450°F) and lead- and cadmium-free.
Is Sojourn Pottery Legitimate?
Sojourn Pottery LLC has an active Better Business Bureau profile with an A- rating, based on length of time operating; the company is not BBB Accredited. The BBB profile lists a business start date of March 19, 2024, a Fort Lauderdale, FL address, and a named manager (Kate Mellinger) -- independently matched by an active Florida Sunbiz LLC record (Sojourn Pottery LLC, document L24000136907, filed the same date) — all consistent with the company's own official site and with an independent 2024 founder-interview article that separately confirms the same founder name, the sojournpottery.com domain, and the company's South Florida base.
On ComplaintsBoard, the company's profile (as observed August 2026) shows 3 customer reviews averaging 1.3 stars and 0 items filed in the site's separate complaints category. Of the 3 reviews, one reviewer alleged their order placed in October 2024 was never received and that the company stopped responding to emails; another reviewer stated they were not told their order would be delayed roughly three months (January to April) until they reached out themselves.
Separately, BBB carries its own customer review section -- distinct from its complaints tab -- currently showing 6 reviews averaging 2.33 out of 5. Two five-star reviews praise product quality ("Absolutely beautiful dishware set"); four one-star reviews describe the same pattern found on ComplaintsBoard -- unshipped or backordered orders, poor communication, and in one case a $709 order left incomplete after being pushed back twice. BBB's complaints tab also now shows 1 complaint (filed June 24, 2025, none in the prior version of this profile): a customer reported an order placed June 5, 2025 that had not shipped two weeks later despite the site's 3-5 day promise; the company responded that a newly-hired support employee had not followed response-time guidelines, apologized, confirmed the order had in fact been delivered, and offered a gift card, which the customer accepted as a satisfactory resolution. No court filings, regulatory actions, or state enforcement records were found in this research pass; that absence is reported as "not found," not as proof no such record exists. No complaints on USAComplaints.com currently reference this company.
What Customers Report
Of the 3 independent reviews reviewed on ComplaintsBoard as of August 2026, 2 describe a shipping-delay or non-delivery pattern: one reviewer said an October 2024 order never arrived and that the company stopped responding to follow-up emails; another said an order placed in January wasn't fulfilled until April with no proactive notice from the company. The third review (GS in Texas) describes a different but related issue: two full dish sets arrived with three defective pieces combined, and after the company said a replacement would follow once back in stock, the reviewer received no further update for months. This is a small sample — 3 reviews on one platform — and is reported as such rather than as an overall sentiment finding.
Frequently Asked Questions
Is Sojourn Pottery a legitimate business?
Sojourn Pottery LLC has an active Better Business Bureau profile (A- rating, not accredited) showing a business start date of March 19, 2024 and a Fort Lauderdale, FL address, consistent with the company's own site and with an independent founder-interview article. Separately, its ComplaintsBoard profile shows 3 customer reviews averaging 1.3 stars, with 2 describing shipping delays or a non-delivery the reviewer said went unanswered. No court or regulatory action was found in this research pass, and no complaints have been filed against it on USAComplaints.com.
How do I contact Sojourn Pottery?
The company's official contact page lists [email protected] and a contact form at sojournpottery.com. A phone number, (954) 445-3878, appears on the company's BBB filing but was not found listed directly on the official site.
Where is Sojourn Pottery's stoneware made?
The company states its stoneware is manufactured by a partner factory in Portugal, using traditional Portuguese stoneware techniques and reactive glazes. The company itself is based in Fort Lauderdale, Florida, and ships orders from what it describes as a warehouse in South Florida.