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SoFi Reviews, Complaints & Contacts

SoFi Technologies, Inc. is a bank holding company whose subsidiaries include SoFi Bank, N.A., SoFi Lending Corp. and SoFi Securities LLC. BBB rated it A+ with 2,205 complaints, the CFPB database showed 7,367, and Trustpilot showed 4.4 from 14,381 reviews. SoFi has a 2019 FTC order and FINRA and SEC settlements, and its terms contain an arbitration clause.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
PHONE(855) 456-7634Customer service (855) 456-SOFI (7634)
WEBSITEsofi.com
HEADQUARTERSSan Francisco, CA
PROFILE CHECKED
Submit a Complaint Call (855) 456-7634 Official website ↗
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Contacts

PhoneAddress

Customer service & general contact

Account & login

Official website

Report abuse or suspicious activity

Other contacts

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Locations

  • Headquarters234 1st Street, San Francisco, CA 94105
  • Branch office2750 East Cottonwood Parkway #300, Cottonwood Heights, UT 84121
  • Mailing addressPO Box 654158 (Personal Loan payments), Dallas, TX 75265-4158
Show 2 more locations
  • Mailing addressPO Box 654081 (credit bureau disputes: credit card, personal loan, personal line of credit, charged-off student loans), Dallas, TX 75265-4081
  • Mailing addressSoFi Servicing, PO Box 2595 (Student Loan payments), Omaha, NE 68103-2595
EDITORIAL

Is SoFi Legitimate?

BBB, CFPB and Trustpilot figures

Legal name
SoFi Technologies, Inc.
Founded
2011
Business type
Financial services company: SoFi Technologies, Inc. (Nasdaq: SOFI) is a bank holding company whose subsidiary SoFi Bank, N.A. is a national bank offering checking, savings, loans and credit cards; other subsidiaries include SoFi Lending Corp. (loan market
Website
sofi.comSource: SoFi home page, checked
Headquarters
San Francisco, CASource: sec.gov, checked

SoFi Technologies, Inc. files annual and quarterly reports with the SEC and its common stock trades on the Nasdaq Global Select Market under 'SOFI'. Its Form 10-K says SoFi Bank, N.A. is a national bank supervised by the OCC, and SoFi's website identifies SoFi Bank, N.A. as Member FDIC with NMLS #696891 and SoFi Lending Corp. with California Financing Law license 6054612 and NMLS #1121636.

The record includes an FTC consent order from 2019 on savings claims, two FINRA settlements and an SEC order against a SoFi subsidiary, each recorded with its own consent or no-admission wording. SoFi Technologies and SoFi Securities are defendants in a pending cash sweep class action. BBB shows an A+ rating, no BBB accreditation and 1.31 out of 5 in customer reviews; Trustpilot shows 4.4 out of 5. Check any account offer against the entity named in your agreement.

EXTERNAL SOURCE

Independent Sources

BBBSoFi, San Francisco, CA
380 reviews · 2,205 complaints · BBB business grade A+ · average customer rating 1.31 / 5
Figures checked
CFPB
7,367 complaints
Figures checked
Trustpilot
14,381 reviews · TrustScore 4.4 / 5
Figures checked
EDITORIAL

What BBB, Trustpilot, the CFPB database and this site's archive show for SoFi

BBB. The BBB profile for SoFi, San Francisco, CA shows rating A+ and 'This business is NOT BBB Accredited'. It lists 2,205 total complaints in the last 3 years and 529 filed in the last 12 months, and an average of 1.31 out of 5 across 380 customer reviews (BBB says customer reviews are not used in the letter grade). BBB's file was opened September 12, 2012 and the business start date is June 17, 2011.

Trustpilot. The Trustpilot page for sofi.com shows 4.4 out of 5 from 14,381 reviews, a claimed profile with a paid subscription, and the notices that the company replied to 55% of negative reviews and 'hasn't invited customers recently, so reviews may not be representative'.

CFPB database. Under the company name 'SOFI TECHNOLOGIES, INC.' the database shows 7,367 complaints received between March 8, 2024 and October 7, 2026, 3,504 of them since October 11, 2025. Consumers' most frequent product labels were checking or savings account (4,940), payday loan, title loan, personal loan or advance loan (532), money transfer, virtual currency or money service (452), credit reporting (442), credit card (396), student loan (319), debt collection (152) and mortgage (109). Company responses: closed with explanation 6,765, closed with monetary relief 501, closed with non-monetary relief 79, in progress 22; timely 7,363 and not timely 4. Earlier complaints appear under 'Social Finance, Inc.' (992, from December 30, 2012 to July 14, 2022) and 'SoFi Mortgage, LLC' (20, 2019 to 2021).

This site's archive. No approved posts on this site about SoFi, Social Finance or SoFi Lending Corp. were found on October 11, 2026; several posts that matched the text 'sofi' concern unrelated businesses or people.

Had an experience with SoFi? Tell other people what happened.

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EDITORIAL

SoFi: how to reach SoFi, dispute a charge or credit-report entry, and where to complain

Compiled from SoFi's own pages, SEC filings, regulator documents, court dockets and BBB, Trustpilot and CFPB listings. No complaint about SoFi has been published on USAComplaints.com.

Know which SoFi entity you deal with. SoFi's website says its personal loans are originated by SoFi Bank, N.A. (Member FDIC), and that its loan marketplace is owned and operated by SoFi Lending Corp. and 'is NOT operated by SoFi Bank'. SoFi Technologies' Form 10-K for 2025 says SoFi Technologies is a bank holding company, SoFi Bank is a national bank, and that SoFi Bank and SoFi Lending Corp. both conduct loan servicing. FINRA's 2023 order describes SoFi Securities LLC as the SoFi firm that provides self-directed trading to retail investors.

Contact SoFi. The Contact Us page lists '(855) 456-SOFI (7634)', Monday to Thursday 5 AM to 7 PM PT and Friday to Sunday 5 AM to 5 PM PT. It also lists chat ('virtual assistance is available 24/7 online or in the SoFi app' and live agents during business hours). For suspicious activity the fraud page says to call (855) 456-7634 (option 8) or chat online, and that SoFi will 'never call you to request personal info or one-time passwords'. The SoFi Help Center has topic pages named 'Transaction disputes' and 'Profile & account closures'; the step-by-step rules differ by product, so read the article for your product there.

Credit-report disputes by mail. The Contact Us page lists 'SoFi Credit Bureau Dispute, PO Box 654081, Dallas, TX 75265-4081' for credit card, personal loan, personal line of credit or charged-off student loans. It lists 'PO Box 77404, Ewing, NJ 08628' for mortgage loans; 'SoFi, PO Box 82546, Lincoln, NE 68501-2546' for student loans. It also lists, under the heading 'Golden Pacific Bank', 'SoFi Credit Bureau Dispute, 1409 28th Street, Sacramento, CA 95816'. Payment addresses are listed separately by product (for example 'SoFi Servicing, PO Box 2595, Omaha, NE 68103-2595' for student loans).

Arbitration terms. SoFi's Dispute Resolution Agreement page (https://www.sofi.com/login/policy/arbitration) is the agreement a person accepts by clicking 'I Agree' on SoFi's website. It covers claims 'arising out of or related to' registration on the website, submission of information in connection with a non-mortgage loan, an application for a non-mortgage loan, SoFi's career services or entrepreneur program, and the disclosures provided in connection with a non-mortgage loan. Claims are resolved by individual binding arbitration before the AAA 'at my or your election', with a class action waiver. It says 'I may reject this Dispute Resolution Agreement by mailing a signed rejection notice to SOFI LENDING CORP.

P.O. Box 29372, San Francisco, CA 94129-0372 within sixty (60) days after registering on SoFi's website'. It excludes 'any individual action brought by me in small claims court'. It also says it does not apply to members of the armed forces or dependents covered by the Federal Military Lending Act. It also says: 'if I subsequently obtain a non-mortgage loan from SoFi, the arbitration agreement in the loan documentation will supersede this Dispute Resolution Agreement'. The arbitration terms and any opt-out for a funded loan, or for a deposit, card or brokerage account, are in that product's own agreement, which this page does not quote.

Regulator complaint routes. The CFPB's complaint page covers financial products and says 'Most companies respond within 15 days' (phone (855) 411-2372). For SoFi Bank, N.A., the OCC's Customer Assistance Group lists (800) 613-6743 and HelpWithMyBank.gov for national-bank customers. Brokerage matters can also go to FINRA, and state banking regulators and attorneys general accept complaints; SoFi's legal page itself directs Alaska residents to the Alaska Division of Banking & Securities for unresolved issues with SoFi Lending Corp.

EDITORIAL

SoFi regulator matters: FTC order (2019), FINRA settlements (2023, 2024), SEC order against SoFi Wealth (2021)

FTC, Docket No. C-4673, issued February 22, 2019. The Decision and Order names 'Social Finance, Inc., a corporation, also d/b/a SoFi, and SoFi Lending Corp.'. The Decision says respondents 'neither admit nor deny any of the allegations in the Complaint', except facts needed for jurisdiction. The order bars them, in connection with advertising a credit product, from misrepresenting that consumers 'have saved, will save, or will likely save money'. The bar includes 'by representing that the amount saved over a specific time period will be zero when consumers may instead pay more money'. The order also requires 'competent and reliable evidence' for such claims and sets reporting and recordkeeping duties.

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It says it 'will terminate on February 22, 2039', or 20 years from the most recent date a complaint alleging a violation is filed in federal court, whichever is later. The order imposes no money payment. SoFi's 2025 Form 10-K still describes it as the 'FTC Consent Order'.

FINRA, SoFi Securities LLC, December 2023 (AWC No. 2021072127101). In a Letter of Acceptance, Waiver and Consent the firm consented 'without admitting or denying' FINRA's findings that from January 2019 through March 2023 it failed to maintain a reasonably designed supervisory system for its fully paid securities lending business. FINRA also found that documents sent to more than two million retail investors misstated what customers would receive for participating. Sanctions: a censure, a $500,000 fine and restitution of $198,282.39 plus interest. BrokerCheck shows the matter as 'Final'.

FINRA, SoFi Securities LLC, May 2, 2024. BrokerCheck records an AWC (docket 2019062705801) in which FINRA alleged violations of customer identification program and identity-theft-prevention rules in connection with cash management accounts offered from 2018 through June 2022. The firm 'resolved this matter by entering into this acceptance, waiver and consent without admitting or denying the findings'. Sanctions: censure and a $1,100,000 fine. BrokerCheck's description says approximately 800 accounts were used to move approximately $8.6 million from customers of other institutions and that 'all injured parties were reimbursed'.

FINRA customer arbitration, SoFi Securities LLC, case 26-00128. BrokerCheck for SoFi Securities LLC lists one arbitration matter: allegation category 'TRADING DISPUTES-MANIPULATION', disputed product type 'OPTIONS', case initiated January 27, 2026. The record shows sum of all relief requested $545,999.78, disposition 'AWARD AGAINST PARTY' on September 17, 2026, sum of all relief awarded $3,917.26. BrokerCheck notes that there may be a non-monetary award and points to FINRA Awards Online for the full text.

SEC, SoFi Wealth, LLC, August 19, 2021 (File No. 3-20466). SoFi Wealth, LLC (described by the SEC as a robo-adviser whose parent is Social Finance, Inc.) agreed, 'without admitting or denying the SEC's findings', to a cease-and-desist order, a censure, a $300,000 penalty and undertakings. The order concerns its April 2019 move of client assets into two SoFi-sponsored ETFs without disclosing conflicts of interest. This is a different entity from SoFi Securities LLC.

Supervision. The Form 10-K says SoFi Bank is regulated and examined by the OCC and that, since January 1, 2024, SoFi Bank and its affiliates are subject to CFPB supervision. No CFPB enforcement action naming SoFi, Social Finance, SoFi Bank or SoFi Lending was identified on the CFPB enforcement-actions page, searched by those four title terms on October 11, 2026. The legal-proceedings note in the Form 10-Q for the quarter ended June 30, 2026 names one pending matter, Smith v. SoFi Securities LLC (see the litigation record).

EDITORIAL

Court filings involving SoFi: Smith v. SoFi Securities (cash sweep), Cook v. SoFi Technologies (data incident), Citizens Bank v. SoFi Bank

Court records

Smith v. SoFi Securities, LLC, N.D. Cal., No. 3:26-cv-05456-JSC, filed June 5, 2026. The putative class complaint alleges that SoFi's cash sweep program moved uninvested brokerage cash into program-bank deposit accounts that paid below-market interest, 'at times as low as zero percent'. It also alleges that defendants kept most of the earnings. The Form 10-Q describes the claims as breach of contract and breach of the implied covenant of good faith, concerning customers who participated in 'Apex Clearing Corporation's bank deposit sweep program'. The filing also says SoFi 'intend[s] to vigorously defend'. The docket shows an amended complaint on July 30, 2026 and entries through September 29, 2026 (case management and pro hac vice orders and a filing titled 'Dismiss' on September 25, 2026); no ruling on the merits and no class certification appears.

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Cook v. SoFi Technologies, Inc., N.D. Cal., No. 3:26-cv-01722-SK, filed February 27, 2026. The complaint alleged unauthorized access to SoFi's systems 'on or between December 31, 2025, and January 3, 2026' affecting 'at least 38,049 individuals' (the complaint's figure; see the notice for what SoFi reported). The plaintiff filed notices of voluntary dismissal on May 4, 2026 and the court entered an order dismissing the case with prejudice on May 6, 2026. The docket entries do not state why or whether any settlement was reached.

SoFi's own notice of the January 2026 incident. SoFi's letter of January 26, 2026 to the Washington State Attorney General, sent 'on behalf of SoFi Bank, N.A., and Social Finance, LLC'. The letter says that 'on or around January 2, 2026, SoFi discovered unauthorized activity in its systems, which occurred as a result of social engineering'. The letter adds that CrowdStrike was engaged and law enforcement notified. It also says that 'no unauthorized activity has been observed since January 3, 2026'.

It says the data acquired was 'name, address, email address, phone numbers, date of birth, and employment and education information of approximately 38,049 state residents' (the figure is for Washington residents, not a national total). The sample customer notice attached to the letter says, in SoFi's words, that 'your account, password, and debit/credit card number(s) were never accessed' and that the investigation 'has found no evidence of fraud against our members' accounts'. SoFi's separate notices in other states were not reviewed.

Non-U.S. affiliate. SC Media (June 9, 2026), reporting Bleeping Computer, described a separate incident discovered April 30, 2026 involving a database managed by a third-party vendor used by SoFi Securities (Hong Kong) Limited. That company is a Hong Kong affiliate and is not part of the U.S. matters on this page.

Citizens Bank, N.A. v. SoFi Bank, N.A., D. Conn., No. 3:26-cv-01459-SRU, filed September 9, 2026. Citizens Bank is a competitor, not a consumer: its complaint alleges that SoFi solicited and hired at least thirty Citizens mortgage employees, induced breaches of their employment agreements and misappropriated Citizens' confidential information. It also asserts claims including trade secret misappropriation, tortious interference, unfair trade practices and federal RICO, and seeks injunctive relief and damages. These are allegations by an adverse business. The docket shows a waiver of service executed on October 1, 2026 (entry 16) and no ruling and no answer.

Earlier class settlement. SoFi's 2025 Form 10-K says that on April 18, 2022 it settled a putative class action alleging that applicants who were conditional permanent residents or DACA holders were ineligible for loans or eligible only with a co-signer. It adds that it made 'an aggregate payment to the class and the class counsel in an immaterial amount'.

Other dockets. CourtListener lists many other cases naming SoFi entities, including individual consumer suits and bankruptcy filings listing SoFi accounts; the claims in those were not reviewed and are not described here.

PUBLIC RECORD

Court & Public Records

Smith v. SoFi Securities, LLC (putative class action over cash sweep program)

Filed

U.S. District Court, N.D. Cal.Filed Checked Docket 3:26-cv-05456Source ↗

Filed — no final outcome recorded

A putative class complaint against SoFi Securities LLC and SoFi Technologies, Inc. alleging that SoFi's cash sweep program paid customers below-market interest, at times as low as zero percent, and that defendants kept most of the earnings; claims described in SoFi's Form 10-Q as breach of contract and breach of the implied covenant of good faith and fair dealing for customers who participated in 'Apex Clearing Corporation's bank deposit sweep program'. These are allegations. The docket, checked newest first on October 11, 2026, shows an amended complaint on July 30, 2026 and entries through September 29, 2026; no ruling on the merits appears.

Cook v. SoFi Technologies, Inc. (putative class action over a 2025-2026 data incident)

Dismissed

U.S. District Court, N.D. Cal.Filed Decided Docket 3:26-cv-01722Source ↗

Dismissed

A putative data-breach class complaint alleging unauthorized access to SoFi's systems between December 31, 2025 and January 3, 2026 affecting at least 38,049 individuals (the complaint's allegation; SoFi's own notice to the Washington State Attorney General reports approximately 38,049 state residents, a Washington figure). The plaintiff filed notices of voluntary dismissal on May 4, 2026 and the court ordered the case dismissed with prejudice on May 6, 2026. The docket entries do not state the reason or any settlement terms.

Citizens Bank, N.A. v. SoFi Bank, N.A. (competitor suit over mortgage employee hiring and trade secrets)

Filed

U.S. District Court, D. Conn.Filed Checked Docket 3:26-cv-01459Source ↗

Filed — no final outcome recorded

A suit by a competing bank, not a consumer case. The complaint (Document 1) alleges that SoFi Bank solicited and hired at least thirty Citizens Bank mortgage employees, induced breaches of restrictive covenants and misappropriated confidential information; it asserts claims including trade secret misappropriation, tortious interference, unfair trade practices and federal RICO and seeks injunctive relief and damages. These are allegations. The docket, checked newest first on October 11, 2026, shows entries through No. 16 (waiver of service executed, October 1, 2026); no answer and no ruling appears.

EDITORIAL

SoFi: who runs it and how it is organized

SoFi Technologies, Inc. (Nasdaq Global Select Market, 'SOFI') lists its principal executive offices at 234 1st Street, San Francisco, CA 94105. Its Form 10-K for 2025 says 'We were founded in 2011' (company statement) and that it started with private student loan refinancing, and that 'since our inception through December 31, 2025, we have served approximately 13.6 million members' (company statement). The company says it was approved as a bank holding company in February 2022, that it acquired Golden Pacific Bancorp that month, and that SoFi Bank, N.A. is a nationally chartered bank; it says it is 'originating all new loans within SoFi Bank'.

SoFi lists products including checking and savings, personal loans, student loan refinancing, mortgages, credit cards, investing and crypto, and a loan platform business that originates loans for third-party partners. The 10-K says SoFi Lending Corp. still brokers, purchases or services some loans and holds state licenses for that activity. The website footer reads 'Social Finance, LLC' while the Help Center footer reads 'Social Finance, Inc.'; the FTC order uses 'Social Finance, Inc.'.

Entities used in the CFPB complaint database are 'SOFI TECHNOLOGIES, INC.', 'Social Finance, Inc.' and 'SoFi Mortgage, LLC'; the legal entity that applies to your account is shown in your account agreement or loan documents.

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Company Relationships

  • Affiliated withSoFi Bank, N.A.
  • Affiliated withSoFi Lending Corp.
  • Affiliated withSoFi Securities LLC
  • Affiliated withSoFi Wealth, LLC
EDITORIAL

Frequently Asked Questions

What phone number and hours does SoFi list for customer service?

SoFi's Contact Us page lists '(855) 456-SOFI (7634)' with Monday to Thursday 5 AM to 7 PM PT and Friday to Sunday 5 AM to 5 PM PT, plus online chat. The fraud page lists the same number with option 8 for suspicious activity.

Is SoFi a scam?

SoFi Technologies, Inc. is a bank holding company based at 234 1st Street, San Francisco, CA 94105, whose subsidiary SoFi Bank, N.A. is a national bank supervised by the OCC, according to its Form 10-K for 2025. SoFi's banking page describes SoFi Bank, N.A. as Member FDIC. The record includes a 2019 FTC consent order on savings claims in which SoFi neither admitted nor denied the allegations, two FINRA settlements and an SEC order against a SoFi subsidiary, each reached without admitting or denying findings. It also includes a pending cash sweep class action in which the claims are allegations. The BBB profile shows an A+ rating and states that the business is not BBB accredited. SoFi's fraud page says SoFi will never call you to request personal info or one-time passwords and gives (855) 456-7634, option 8, for suspicious activity.

Is SoFi legit?

SoFi Technologies, Inc. was founded in 2011 and offers personal loans, student loans, home loans, checking and savings, credit cards and investing, according to its Form 10-K for 2025. SoFi Technologies, Inc. files annual and quarterly reports with the SEC and its common stock trades on the Nasdaq Global Select Market under the symbol SOFI. The same filing says SoFi Bank is a national bank regulated and examined by the OCC. SoFi's Contact Us page lists (855) 456-7634, Monday to Thursday 5 AM to 7 PM PT and Friday to Sunday 5 AM to 5 PM PT, plus online chat.

What is SoFi?

SoFi is the brand of SoFi Technologies, Inc., a bank holding company in San Francisco. Its Form 10-K for 2025 names SoFi Bank, N.A., SoFi Lending Corp. and its broker-dealer subsidiary SoFi Securities LLC among the companies behind its products. It also says it offers checking and savings accounts, credit cards and crypto trading through SoFi Bank, along with personal loans, student loans, home loans and investing. SoFi Stadium and other businesses that use the SoFi name are not covered.

Where does SoFi stock trade?

SoFi Technologies, Inc. common stock is listed on the Nasdaq Global Select Market under the symbol SOFI, according to the cover of its Form 10-Q for the quarter ended June 30, 2026. The company files annual and quarterly reports with the SEC.

Does SoFi charge fees on Checking and Savings?

SoFi's banking page says it does not charge any account, service or maintenance fees for SoFi Checking and Savings, and that it does charge transaction fees for outgoing wire transfers, Instant Transfers and global remittance transfers. The page adds that the fee policy is subject to change at any time and points to the SoFi Bank Fee Sheet at sofi.com/legal/banking-fees/. Interest rates on savings are variable and change, so check the current rate on SoFi's banking page.

How do you deposit cash into a SoFi account?

SoFi's Help Center article on cash deposits for SoFi Money accounts says cash is deposited through Green Dot at participating retailers using a physical SoFi Money Mastercard debit card; a digital card in a mobile wallet or tap to pay cannot be used. To find a retailer, the article says to log into the account, select the Gear icon, choose Deposit Cash on the Manage Account screen, then Find a location and the Deposit Cash with Card filter.

At the store, tell the cashier you want to deposit cash through Green Dot, give the amount, hand over the cash and swipe the debit card. Funds are available within 15 minutes and can take up to two hours. The article says partners charge a fee of up to $4.95 per cash deposit, paid at the point of sale, and that cash deposit limits are in a separate Help Center article. The article is written for SoFi Money accounts, so check the Help Center for the article that applies to your product.

Which company makes SoFi loans and which one services them?

SoFi's website says its personal loans are originated by SoFi Bank, N.A. and that its loan marketplace is owned and operated by SoFi Lending Corp. and is not operated by SoFi Bank. SoFi's Form 10-K for 2025 says SoFi Bank and SoFi Lending Corp. both conduct loan servicing and that all new loans are originated within SoFi Bank. Your loan documents name the lender and servicer for your loan.

Where does SoFi say to send a credit bureau dispute?

The Contact Us page lists 'SoFi Credit Bureau Dispute, PO Box 654081, Dallas, TX 75265-4081' for credit card, personal loan, personal line of credit or charged-off student loans. It lists 'PO Box 77404, Ewing, NJ 08628' for mortgage loans, 'SoFi, PO Box 82546, Lincoln, NE 68501-2546' for student loans. It also lists, under 'Golden Pacific Bank', 'SoFi Credit Bureau Dispute, 1409 28th Street, Sacramento, CA 95816'.

Can an applicant or registrant reject SoFi's website Dispute Resolution Agreement?

SoFi's Dispute Resolution Agreement page says the person may reject it 'by mailing a signed rejection notice to SOFI LENDING CORP. P.O. Box 29372, San Francisco, CA 94129-0372 within sixty (60) days after registering on SoFi's website', with name, address, email, phone and account number. The page covers claims tied to website registration and applications for non-mortgage loans, excludes small claims court actions and Military Lending Act-covered members, and says that a later non-mortgage loan's own arbitration agreement 'will supersede' it. The loan documents for a funded loan, and the agreements for deposit, card or brokerage accounts, set their own terms.

How does SoFi say to report fraud or unauthorized activity?

SoFi's fraud page says to call (855) 456-7634 (option 8) or chat online, that a card can be frozen in the mobile app, and that SoFi will 'never call you to request personal info or one-time passwords'. The Help Center has a 'Transaction disputes' topic with product-specific steps.

Which regulators oversee SoFi?

The Form 10-K for 2025 says SoFi Technologies is supervised by the Federal Reserve as a bank holding company. It also says SoFi Bank is regulated by the OCC with the FDIC as secondary supervisor, and since January 1, 2024 SoFi Bank and its affiliates are subject to CFPB supervision. SoFi Securities LLC is a FINRA member.

What does the FTC order against SoFi say?

The FTC's Decision and Order in Docket No. C-4673 (issued February 22, 2019) names Social Finance, Inc. and SoFi Lending Corp., records that they neither admit nor deny the allegations. It also bars misrepresenting how much consumers have saved or will save with a credit product without competent and reliable evidence. It sets no money payment and terminates February 22, 2039 or 20 years from a later qualifying complaint, whichever is later.

What were the FINRA settlements with SoFi Securities?

BrokerCheck for SoFi Securities LLC (CRD 151717) lists two final regulatory matters, both resolved by AWC without admitting or denying findings: December 5, 2023, a censure, $500,000 fine and $198,282.39 restitution plus interest over securities-lending supervision and disclosures. The second is May 2, 2024, a censure and $1,100,000 fine over customer identification and identity-theft programs for cash management accounts. BrokerCheck also lists one FINRA customer arbitration (case 26-00128, options trading dispute) decided September 17, 2026, with $3,917.26 awarded of $545,999.78 requested.

What do BBB and Trustpilot show for SoFi?

On October 11, 2026 the BBB profile for SoFi in San Francisco displayed an A+ letter grade without BBB accreditation, 2,205 complaints over three years, and 1.31 out of 5 across 380 customer reviews. The Trustpilot page for sofi.com displayed 4.4 out of 5 across 14,381 reviews and a notice that the company has not invited customers recently. These are separate platforms and are not averaged.