Skydance (Paramount Skydance)

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Paramount corporate website: https://www.paramount.com/
• Corporate headquarters telephone (SEC filings; not a Paramount+ support line): (212) 258-6000 1 complaint mentions this number
• Paramount+ Help Center: https://help.paramountplus.com/
• Skydance Media website: https://www.skydance.com/
• Paramount+ customer service department (number given in Terms of Use section 18): (888) 274-5343
• Paramount+ account page (manage or cancel a subscription bought directly from Paramount+): https://www.paramountplus.com/account/

Locations

Problem with Paramount+ or another Paramount service? What the company's own pages say

Paramount Skydance Corporation owns Paramount+, CBS, Pluto TV, Nickelodeon, MTV, BET, Comedy Central and Showtime, and says in an SEC filing that a change of its name to Skydance Corporation is "expected to be effective on October 6, 2026". This section collects the company's own published cancellation, refund, price-change, contact and dispute terms for Paramount+, as read on 2026-10-03.

Who runs Paramount+. The Paramount+ Terms of Use (dated September 15, 2026, linked from legal.paramount.com) state: "The Service is provided by CBS Interactive Inc."

How to cancel. The Paramount+ Help Center article "How do I cancel my subscription?" says: "For cancellation, please use the steps for the device or platform that you used to sign up Paramount+." For a subscription bought on the Paramount+ website it says to go to your account page (paramountplus.com/account), click "Cancel Subscription" and follow the online prompts. For Apple devices it lists Settings, your name, Subscriptions, Paramount+, Cancel Subscription. For Fire TV it says to visit amazon.com/appstoresubscriptions, choose Actions, then "Turn Off Auto-Renewal", and adds "Deleting the app from your Fire TV will NOT cancel your subscription." For Google Play it says "Uninstalling the app will not automatically cancel your subscription." The article also has steps for PS5 and Roku. Terms section 5.8(b): "If you signed up for a Subscription that is set to auto-renew through a third party (for example, via an app store or one of our third party partners) and wish to cancel it, you must follow the instructions for cancellation provided by such third party."

When cancellation takes effect, and refunds. For a subscription bought directly from Paramount, Terms section 5.8(a)(ii)(B) says cancellation takes effect "for free trials, at the end of the free trial period" and "at all other times, including where a Promotional Offer applies to your Subscription, at the end of your current billing period (unless we provide you with a refund in accordance with 5.8(a)(ii)(C) below or otherwise allow you to use the unused portion towards another Subscription)". Section 5.8(a)(ii)(C) then states: "YOU WILL NOT BE REFUNDED FOR ANY FEES YOU HAVE PAID. However, there are certain circumstances in which you may be legally entitled to a refund, which are set out in these Terms of Use. If we issue a refund, credit, or discount, we are under no obligation to issue the same in the future." An older Paramount+ help article (shown on a page with the "SHOWTIME | Help Center" template) says the same in shorter form: "You will not be refunded for any fees you have paid. However, there are certain circumstances in which you may be legally entitled to a refund." Section 5.8(c), which is about deleting an account after signing up through an app store, says that you will not be entitled to a refund from Paramount for the rest of your billing period and adds that you "may be able to request a refund from your app store (subject to their terms and policies)."

Refund exceptions the Terms spell out. Section 5.7(c), on a Subscription bought directly from Paramount: "If you have purchased a Subscription directly from us and there is an over-charge, we will notify you of the error and provide you with a credit to your Account (if you used a Gift Card as your payment method) or refund (if you used a payment method other than a Gift Card); and give you the opportunity to cancel your Subscription, effective on your next renewal date." Section 14.1(a): if Paramount discontinues a part of the Service you subscribed to, "we will provide you with a refund for any amounts you have paid us for the Service but not yet received" (on at least 30 days' notice, except for urgent security, technical or legal reasons). Section 14.1(d): if Paramount ends the agreement on reasonable notice for another reason and you have an active Subscription directly with it, it will ensure you either have access for the remainder of your subscription period or "get a refund for the remaining portion of your subscription period". These are separate from the general no-refund rule for an ordinary cancellation.

Auto-renewal and price changes. Section 5.4: certain subscriptions "automatically renew unless you cancel your Subscription before your next renewal date" and are charged "at the then-current price". Section 5.5(b), on free trials: you "will be charged automatically at the end of your free trial period, unless you cancel your Subscription before the expiry of such period." Section 6.1: "We may change the price of our Subscriptions from time to time. We will provide you with notice of any price change that applies to your Subscription. Price changes will not come into effect during your current billing period, so will only apply on renewal (if you have a Subscription that auto-renews)." In its November 10, 2025 shareholder letter the company wrote that it planned "to implement price increases in the US early in the first quarter of 2026". The U.S. Paramount+ home page, read through a text renderer on 2026-10-03, says "Plans start at $8.99/month" and shows two plan columns, "$13.99/mo" (labelled "Ad free", except Live TV) and "$8.99/mo" (labelled "Ad Supported"). This page did not read annual prices or a logged-in account, so check your account page for your own plan and price.

Gift cards. The Paramount+ Gift Card Terms (last updated May 27, 2025) say gift cards are "issued by Paramount Streaming Services Inc." and incorporate the Terms of Use dispute provisions. Section 8.1: "Gift Cards are not refundable". Section 8.2: if a subscription bought with gift card credit is cancelled and Paramount "determines you are eligible for a refund, in its sole discretion, such refund will be issued to your Account in the form of Gift Card Credit."

Reaching the company. Terms section 21: "Please contact us by clicking the speech bubble icon in the bottom right-hand corner of our Help Center (https://help.paramountplus.com) and typing "Agent"." Section 18 refers to "our customer service department at (888) 274-5343". Paramount's corporate contact page says: "For help with Paramount+, please contact the service directly" and lists the Help Center, "Tweet @AskParamount" and "Visit Paramount+ Help on Facebook: facebook.com/paramountplushelp".

If it is not resolved. Terms section 18 says disputes not resolved by calling customer service and the informal procedure go to "AN INDIVIDUAL BINDING ARBITRATION OR AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. Class arbitrations and class actions are not permitted." Before arbitration or a small-claims filing, section 18.1 requires a written Notice sent by certified mail to "CBS Interactive Inc., 680 Folsom Street, San Francisco, CA 94107, Attn: Legal Department", which must also contain your name, address and email address, describe the nature and basis of the claim, specify the relief sought "including the damages sought, if any, and a detailed calculation of them", and include "a personally signed statement from you (and not your counsel) verifying the accuracy of the contents of the Notice"; the Terms say the Notice must be individualized, and that after receiving a completed Notice the parties try in good faith for 60 days to resolve the dispute. Section 18.2 says arbitration is administered by National Arbitration & Mediation (NAM). The opt-out language in section 18 is tied to a later stage of a staged process for multiple claims, so read section 18 in full before relying on it. Outside the company, the FTC's ReportFraud site lets you "Report a scam, a company, or an unwanted call" (the FTC says "We can't resolve your individual report"), and the FCC accepts informal complaints about "TV and radio services" at fcc.gov/complaints or 1-888-CALL-FCC (1-888-225-5322), advising: "Before filing a complaint with the FCC, you should try to resolve the issue with your provider." CBS Interactive Inc.'s "Other Legal Complaints" page (legal.paramount.com) also says that, for a complaint about the Services, you may contact "the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs" at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

Concerns about CBS News coverage. The FCC's July 24, 2025 order records Skydance's commitment to keep, for at least two years, an ombudsman "who will receive and evaluate any complaints of bias or other concerns involving CBS". CBS News reported on September 8, 2025 that Kenneth R. Weinstein would serve as CBS News ombudsman. This page did not find a published intake address for that role.

FCC approval of the 2025 merger and the September 2026 state antitrust consent decree

FCC, July 24, 2025. In FCC 25-43 (MB Docket No. 24-275), "Adopted: July 24, 2025 Released: July 24, 2025", the Commission granted "applications seeking consent to the transfer of control of Paramount Global from the current parties controlling Paramount's single majority shareholder, National Amusements, Inc. (NAI), to certain investors in Skydance Media, LLC". Commissioner Gomez dissented. The order states "we find that there are no material public interest harms arising from the transaction" and records commitments Skydance made in a July 22, 2025 letter: in paragraph 58, that it "does not have DEI programs in place today and will not establish such initiatives" ("We accept Skydance's commitment as firm and definite"), and in paragraph 59, an ombudsman for at least two years who "will receive and evaluate any complaints of bias or other concerns involving CBS." Paragraph 62 denied pleadings filed by a list of parties that includes the Writers Guild of America West and East, the Center for American Rights and the Gabelli entities. The order also refers to a separate "news distortion" complaint about a "60 Minutes" interview (MB Docket No. 25-73); CBS News reported on July 2, 2025 that it "remains open and under investigation", and this page did not check its later status.

Twelve states and the Warner Bros. Discovery (WBD) deal, 2026. In July 2026 California, Arizona, Colorado, Connecticut, Massachusetts, Minnesota, Nevada, New Jersey, New Mexico, New York, Oregon and Washington sued in the U.S. District Court for the Northern District of California to block the pending WBD acquisition under Section 7 of the Clayton Act (Case No. 4:26-cv-07116-AMO). On September 21, 2026 the company and WBD signed a consent decree with those states. The court docket shows an order granting the motion to enter the decree and a signed Consent Decree on September 30, 2026, and the case terminated on October 1, 2026. The company's Form 8-K says the five-year commitments include annual film-release minimums; separate negotiation of the two companies' basic-cable affiliation agreements, with divestiture of "BET, VH1, Comedy Central, Smithsonian, Destination America and Science" required after an uncured material breach of those provisions; at least $300 million more per year of U.S. production spending; a five-member News Editorial Independence Board for CBS News and CNN within 180 days after closing; maintaining Pluto TV "as a free, ad-supported streaming service at service and quality levels at or above those in effect" on the decree's effective date; and reimbursing the states' fees up to $40 million. The 8-K states the decree "was entered for settlement purposes and does not constitute an admission by the Combined Entity that it violated any federal or state antitrust law or other applicable law." The Q2 2026 10-Q reports European Commission approvals in July 2026 after a Phase 1 review. This page relies on the company's Form 8-K summary and the California Attorney General's release for the decree's terms and did not read the decree itself.

California Attorney General's description. The Attorney General's September 21, 2026 release, issued while the settlement was pending court approval, says it "includes a five-year court enforceable commitment to increase film output, a minimum of an additional $1.5 billion commitment to bolster domestic film production, a $47.5 million fund for workers who are impacted by the merger, and restrictions on how the company handles cable negotiations to help keep prices competitive." The release quotes the Attorney General: "This settlement is not a vote of support for this merger." The release and the company's 8-K describe the terms in their own words and are not combined here.

U.S. Department of Justice, June 12, 2026. The Antitrust Division published a statement on closing its investigation of the proposed WBD acquisition, saying it "determined based on the evidence received in its investigation that the transaction is not likely to result in harm to competition or American consumers", including in streaming video on demand, linear television and theatrical film distribution. That is the Division's own characterization; the twelve states and private plaintiffs filed their suits separately.

No FTC or state attorney general consumer-protection enforcement action about Paramount+ subscription billing was identified in the sources checked on 2026-10-03 (SEC filings, the court dockets listed on this page, and the agency pages cited here); that is not a search of every agency database.

Company background: Paramount Skydance, Skydance Media and the Paramount+ service

Paramount Skydance Corporation is a Delaware corporation with principal offices at 1515 Broadway, New York (SEC Form 10-K cover). The 10-K says it "was formed on June 3, 2024" (as New Pluto Global, Inc.) and that on August 7, 2025 investors "comprised of entities controlled by the Ellison Family, and affiliates of RedBird Capital Partners" bought National Amusements, Inc., after which Paramount Global and Skydance became wholly-owned subsidiaries of the new company. National Amusements was renamed Harbor Lights Entertainment, Inc. and holds 100% of the Class A common stock; the 10-K says Ellison-family-controlled entities indirectly hold approximately 77.5% of that Class A stock. Class B shares trade on Nasdaq as PSKY. Skydance's own website says "Skydance was founded in 2010"; the 10-K lists Skydance's "animation, interactive/games and sports divisions" within the portfolio.

The 10-K describes TV Media (the CBS Television Network and CBS stations, and cable networks including Nickelodeon, MTV, Comedy Central and BET), Direct-to-Consumer (Paramount+, Pluto TV and BET+) and, from 2026, a Studios segment. It says Paramount+ "is available in two tiers in the U.S.: Paramount+ Premium ... and Paramount+ Essential" and reports 78.9 million Paramount+ subscribers at December 31, 2025 (counting only paid subscriptions from the fourth quarter of 2025). The Q2 2026 10-Q says BET+ was integrated into Paramount+ during the second quarter of 2026. Pluto TV is described as a free advertising-supported streaming service.

Name change and pending deal. In a Form 8-K filed October 2, 2026 the company said it intends to amend its certificate of incorporation to change its name to Skydance Corporation, "also expected to be effective on October 6, 2026", and to move its stock to the NYSE under the ticker SKYD. On 2026-10-03 the legal name in the SEC record and in the Paramount+ Terms of Use is still Paramount Skydance Corporation. A Form 8-K filed October 1, 2026 says: "On September 30, 2026, the Company announced the WBD Closing is expected to take place on October 6, 2026 (the "Anticipated Closing Date"), subject to customary closing conditions." Under the February 27, 2026 merger agreement the company will pay $31.00 per WBD share in cash plus a daily ticking amount after September 30, 2026. The same filing says Ynon Kreiz becomes Co-Chief Executive Officer effective October 5, 2026 and that David Ellison "will remain the sole principal executive officer". This page covers Paramount-side services only, not Warner Bros. Discovery services.

Name check. A 2012 complaint on this site about "Skydance Ranch" describes a horse-boarding ranch in Oceanside, California, and is not linked to this profile. Consumer-support channels for Skydance Games and Skydance Animation were not reviewed.

Complaint record: USAComplaints, BBB, Trustpilot and ComplaintsBoard

USAComplaints. No approved complaint on this site names Paramount+, Paramount Skydance, Paramount Global or Skydance Media as the offender. Seven archived posts from 2005 to 2011 about legacy CBS-branded services are linked as brand mentions, not as complaints about Paramount Skydance itself: three about the "Big Brother" 24/7 live-feed service (2005), one about "The Price Is Right" tickets (2007), one about a college-sports streaming service named in the post as owned by CBS Corporation (2007), and two about programming addressed to "CBS Corporation" (2010 and 2011). This page applies no counts or themes to them.

As displayed on 2026-10-03. BBB profile "Paramount+", San Francisco, CA 94107 (BBB lists CBS Interactive Inc. among its related businesses): not BBB accredited; BBB rating A+; "675 total complaints in the last 3 years" and "173 complaints closed in the last 12 months"; "1.13 /5 stars", "Average of 95 Customer Reviews". A separate, legacy BBB profile "Paramount", 1515 Broadway, New York, describes the business as "Paramount Global", lists pre-merger management and does not name Paramount Skydance Corporation: not accredited; rating A-; reason for rating "Failure to respond to 9 complaint(s) filed against business"; "10 total complaints in the last 3 years" and "7 complaints closed in the last 12 months"; 0 customer reviews. BBB also lists other Paramount-named and CBS Interactive Inc. profiles, which are not combined here. Trustpilot page for paramountplus.com: 1.2 of 5 from 3,891 reviews, 950 of them in the last 12 months; the profile is unclaimed, Trustpilot shows "No history of asking for reviews" and says reviews "may not be representative". ComplaintsBoard page for Paramountplus: "1.1-star rating from 3 reviews and 12 complaints". These profiles cover different entities or products, and their numbers are not added together or compared. BBB publishes complaints as filed by consumers; the counts are complaints received by BBB, not findings about the company.

Court and settlement record (consumer-relevant items)

This section lists only items a Paramount+, Pluto TV or CBS user might search for; the case cards on this page give the dockets. Allegations in complaints are not findings.

• Diaz v. Paramount Skydance Corp. and Pluto Inc. (C.D. Cal.): putative class action by parents of children who watched the Pluto TV "Kids' Section", alleging video-viewing data was shared with Google and Microsoft. On September 29, 2026 the court denied the motion to dismiss on seven of eight claims and dismissed the implied-contract claim with leave to amend. The defendants argued the plaintiffs lacked standing and failed to state a claim.
• Salazar v. Paramount Global, dba 247Sports (U.S. Supreme Court No. 25-459): the courts below ruled for Paramount; the Supreme Court granted review and the docket sets argument for October 14, 2026. The case concerns a 247Sports.com newsletter subscriber, not Paramount+.
• Faust v. Paramount Skydance Corp. and Skydance Media, LLC (N.D. Cal.): consumer antitrust suit against the WBD deal; a second TRO request was denied on September 30, 2026 and a motion to dismiss was set for hearing on October 22, 2026.
• State of California et al. v. Paramount Skydance Corp. and Writers Guild of America, West v. Paramount Skydance Corp. (N.D. Cal.): both WBD-deal suits ended in September-October 2026 through a consent decree and a settlement with dismissal, each stated not to be an admission.
• Trump v. CBS Broadcasting Inc. (N.D. Tex.): settled in July 2025 and dismissed with prejudice; the company said the suit was without merit.

Is Skydance (Paramount Skydance) Legitimate?

Paramount Skydance Corporation is a Delaware corporation registered with the U.S. Securities and Exchange Commission (CIK 0002041610; Form 10-K for fiscal 2025 filed 2026-02-25; Form 10-Q for the second quarter of 2026 filed 2026-08-04), with principal offices at 1515 Broadway, New York, and Class B shares listed on Nasdaq under PSKY. The Paramount+ Terms of Use name CBS Interactive Inc. as the provider of that service, and the company publishes cancellation, billing, dispute and contact terms (quoted above). Complaint counts, ratings, lawsuits and agency actions on this page are reported as allegations or third-party records. This page assigns the company no rating and makes no finding about any complaint.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as a brand of this company: Loud Background Music
• Named as a brand of this company: New England Patriots Game
• Named as a brand of this company: Charged my credit card for an event that was not streamed to my compute
• Named as a brand of this company: Ripoff "the price is right" tickets not worth the paper they are printed on
• Named as a brand of this company: Big brother live feed is advertized as 24/7 and its far far from that Hollywood Los Angeles
• Named as a brand of this company: CBS Big Brother - RealPlayer Superpass RipOff, Deceptive Advertising! Los Angeles California
• Named as a brand of this company: Fraud reporting 24/7 live feed but it's false advertising and waste of money RIPOFF New York New York

Company Relationships

• Owned by: Harbor Lights Entertainment, Inc.
• Affiliated with: Paramount Global
• Affiliated with: Skydance Media, LLC
• Affiliated with: CBS Interactive Inc.
• Affiliated with: Pluto Inc.

Frequently Asked Questions