SKIMS Reviews, Complaints & Contacts

Contacts

EmailAddress

• Company websiteskims.com ↗

Customer service & general contact

• Customer help email[email protected]
• Contact page with live chatskims.com/pages/contact-us ↗

Cancel, billing & returns

• Written notice of a dispute under the Terms of Service[email protected]

Other contacts

• Children's pajama sets recall, text line listed by CPSC(747) 777-5467

Locations

• HeadquartersLos Angeles CA

Is SKIMS Legitimate?

BBB, Trustpilot

Legal name

Skims Body, Inc.

Founded

2019

Business type

Shapewear, underwear and loungewear brand

Website

skims.comSource: SKIMS Returns page, checked 2026-10-28

Headquarters

Los Angeles, CASource: CPSC recall notice 24-216, checked 2026-10-28

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Returns, Shipping and Contacting SKIMS

Returns (U.S. Returns page). The page says: "You can make a return within 30 days of placing your order for a store credit or refund. Products marked Final Sale cannot be returned." Merchandise must be new, unworn and unwashed, with all tags and liners attached, and a proof of purchase is required. Online orders can be returned by mail, at a Happy Returns Return Bar or at a SKIMS store; original shipping fees are not refunded.

Return fee. "Domestic returns are subject to a $6.00 return shipping fee; this fee is waived if you select store credit as your form of return payment." The page also invites shoppers to join SKIMS Rewards in the app for free returns. Refunds go to the original payment method, including prepaid cards, or to store credit at the customer's choice; gift returns receive store credit.

Exchanges. The FAQs page states that exchanges are not offered. Instead, a customer can return the item for store credit, which SKIMS says lets you place a new order sooner than waiting for a refund to the original payment method; with a drop-off return, the credit is issued and emailed once the items are scanned at the return counter. The Shipping page likewise says SKIMS is "not currently set up for reshipment orders or exchanges."

Shipping (U.S. Shipping page). "We offer free shipping on all orders over $75 in the U.S." Orders take 1-2 business days to process, and the listed U.S. delivery windows run from 1-2 business days (UPS) to 4-7 business days for Economy (UPS/USPS).

Changing or cancelling an order. "SKIMS orders begin processing as soon as submitted and typically cannot be stopped or changed." The cart notice repeats that orders cannot be changed or cancelled once placed. After shipment, address changes go through the carrier and may carry fees.

Package tracking shows delivered or has stopped moving. The Shipping page asks customers to contact Customer Service if tracking shows no movement for more than 5 business days, and, for a package shown as delivered, to check the area around the delivery address first.

Contacting SKIMS. Email [email protected] or use the live chat on the Contact Us page, which lists 24-hour support Monday to Friday and 8 AM to 8 PM Pacific on weekends. Include the order number, the email on the order and photos of any damage.

Stopping marketing texts. The SMS sign-up notice on skims.com says recipients can reply STOP to cancel marketing texts and HELP for help.

If the company does not fix it. For a charge you did not authorize or an order you never received, a credit card holder can dispute the charge in writing with the card issuer under the Fair Credit Billing Act, generally within 60 days of the statement that shows it; debit cards and payment apps have different rules. Complaints can also be filed with the BBB, which forwards them to the company, with the attorney general of your state, or with the FTC at ReportFraud.ftc.gov. Problems with the pajama set recall refund can be reported to the CPSC through the recall complaint form on its recall page.

Recalls, Regulators and Advertising Review

CPSC recall of children's pajama sets (May 2, 2024). CPSC recall number 24-216 covered SKIMS fleece children's two-piece, button-up plaid pajama sets in sizes 2T to 10, about 1,200 units in the U.S. plus 23 in Canada, sold online and at the SKIMS store in Austin, Texas from November 2023 through January 2024 for about $54. CPSC states: "The children's pajama sets fail to meet the flammability regulations for children's sleepwear, posing a risk of burn injuries to children." No injuries were reported. The remedy is a refund: consumers stop using the pajamas, cut the top and bottom in half, upload a photo at recallrtr.com/pajamasets and receive a full refund of the purchase price plus a credit toward a future SKIMS purchase. CPSC names Skims Body Inc. of Los Angeles, California as the importer; the sets were made in the Philippines and carry RN158973 on the side seam label. The CPSC page lists a SKIMS text line, (747) 777-5467, the email [email protected] and a "Product Recall" link at the bottom of skims.com.

Court & Public Records

What SKIMS Sells and Who Operates It

SKIMS describes itself as "a solutions oriented brand creating the next generation of underwear, loungewear and shapewear." Its site lists clothing, bras, underwear, shapewear, men's and kids' lines, accessories and a NikeSKIMS collection, sold online, in its app and in company stores. The website and mobile app are operated by Skims Body, Inc., according to the Terms of Service, and the company is the importer named in its 2024 federal recall notice.

A November 2025 Goldman Sachs Asset Management press release says SKIMS was co-founded in 2019 by Kim Kardashian and Jens Grede, who is its chief executive, and that a $225 million capital raise led by Goldman Sachs Alternatives valued the company at $5 billion. The same release says the brand expected to pass $1 billion in net sales in 2025.

Terms of Service: Arbitration and Class Action Waiver

The Terms of Service ("Last updated August 13, 2025") are between the user and Skims Body, Inc. and open with a notice in capital letters that, to the extent permitted by law, by using the service the user agrees "to arbitrate disputes against us in your individual capacity" and waives the right to act as a plaintiff or class member in a class or representative proceeding.

• Section 15, governing law and dispute resolution. California law and applicable federal law govern. Disputes are to be settled by binding and confidential arbitration unless resolved earlier through the notice procedure. The agreement to arbitrate expressly covers claims about text messages and emails received from the company.
• Pre-arbitration notice (Section 15(B)). A party must first send a written notice of the dispute by email, with a delivery receipt requested, describing the dispute and the specific relief sought; the company's notice address is [email protected]. The parties then work to resolve it for thirty days before either may start arbitration.
• Forum, rules and fees. Arbitration is conducted under the Comprehensive Dispute Resolution Rules and Procedures of National Arbitration and Mediation (NAM), before one arbitrator in Los Angeles, California, or by video conference at the claimant's election. A customer who starts arbitration pays NAM's initial administrative fee, and claims of $15,000 or less are decided solely on submitted documents.
• Class action waiver (Section 15(G)). To the fullest extent permitted by applicable law, claims against the company "must be brought in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding." If this waiver is found unenforceable, the rest of Section 15 is also unenforceable.
• Small claims. The Terms preserve each party's right to "file suit on an individual basis in small claims court for applicable claims."
• Courts. A dispute held not arbitrable goes to the state or federal courts in Los Angeles County, California.

The Terms also state that Skims Body, Inc. is not affiliated with the SKIMMIES brand or Jockey International Inc.

Frequently Asked Questions