Service Line Warranties of America (SLWA)

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 1 historical complaint about Service Line Warranties of America (SLWA), published in 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• No response from companyPublished Aug 14, 2012 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.slwofa.com/
• Customer service, claims and cancellations: 866-922-9006
• Web support: 833-492-3888
• Customer service email: [email protected]
• Phone listed on BBB: 888-442-7349

Locations

Got a letter about water or sewer line coverage from Service Line Warranties of America? What to know

If you received a letter, postcard, or bill mentioning water, sewer, gas, or interior electrical line coverage from Service Line Warranties of America (SLWA), the mailer may reference your city or utility because SLWA partners with municipalities and the National League of Cities to offer these plans to local homeowners. SLWA's own footer states that it "is an independent company separate from your local utility or community," and enrollment in an SLWA plan is optional — it is not a bill from your water or sewer utility itself. A 2015 settlement between New York's Attorney General and HomeServe USA Corp (the group that later acquired SLWA's parent company in 2016 — see below) required a similar independence disclosure on comparable mailers; it is noted here only as context for this type of letter, not as an action against SLWA.

SLWA's website lists four types of coverage: water line, sewer line, gas line, and interior electrical. What is actually covered, and any limits or exclusions, are set out in the specific plan's own terms — read that document, not just the marketing letter, before enrolling or filing a claim.

On a claim, calling SLWA's number first lets them arrange for a contractor from their network, and it's worth keeping any claim number you're given. One 2012 complaint filed on USAComplaints about SLWA (Canonsburg, PA) describes a sewer-line leak claim where the consumer said they were waiting for callbacks after a plumber's visit — a single consumer-reported account, not independently verified here.

To cancel, SLWA's FAQ states: "You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling SLWA at 1-866-922-9006. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable."

• Read the specific plan's terms, limits, and exclusions in writing before enrolling.
• Note your plan's renewal date and the amount that will be charged.
• Keep records of any claim number, call, and written correspondence with SLWA.
• If a problem isn't resolved, you can contact the Better Business Bureau or your state attorney general's office.

Company background

Service Line Warranties of America does business under several names: BBB's profile lists "Utility Service Partners Private Label," "Utility Service Partners," and "Columbia Service Partners, Inc." as alternate names for this listing. SLWA is headquartered at 4000 Town Center Blvd, Suite 400, Canonsburg, Pennsylvania, per its BBB profile.

According to BBB's business data, this listing's business start date and BBB file-opened date are both December 1, 1997; BBB's record also lists a "new ownership" date of September 1, 2003. BBB has accredited the business since December 14, 2006.

On its own About Us page, SLWA states: "We have over 4 million customers in the United States and Canada and growing each day," and that it "Performed 500,000 Repairs In The Last Year." SLWA also states that "Since 2003, we saved NLC [National League of Cities] customers over $81 million in repair costs." These are the company's own claims about its scale, not independently verified here.

According to Wikipedia's article on HomeServe, HomeServe's North American business acquired Utility Service Partners in 2016. Wikipedia's infobox for HomeServe also lists its own parent as Brookfield Asset Management, effective 2023 to the present.

Complaint record: USAComplaints, BBB, and Trustpilot, reported separately

Several sources track complaints and reviews about SLWA, and this page reports each separately rather than blending them into one figure:

• USAComplaints: 1 complaint has been filed about Service Line Warranties of America on this site, from 2012.
• BBB: SLWA's BBB profile (Canonsburg, PA) shows a letter grade of A+, and the business is BBB Accredited. BBB lists 81 complaints in the last three years, with 11 closed in the last 12 months; the complaint types BBB displays are mostly "Service or Repair Issues," with some "Order," "Billing," and "Sales and Advertising" complaints, and the statuses shown are "Answered" or "Resolved." Separately, BBB's customer-review score for this listing is 3.33 out of 5, an average of 223 customer reviews. (A second, separate BBB listing for SLWA also exists; its numbers are not combined with this one.)
• Trustpilot: a claimed profile (since May 2024) on a paid Trustpilot subscription shows 4.4 out of 5 from 124 reviews. Trustpilot notes this profile has "no recent history of asking for reviews," which Trustpilot says "may not be representative," and that SLWA has "replied to 100% of negative reviews."

Because each source covers a different population, time window, and methodology, none of these figures is added to or averaged with any other.

The 2015 New York settlement with HomeServe USA (before it owned SLWA)

On November 3, 2015, the New York Attorney General announced a settlement with HomeServe USA Corp (Norwalk, CT) and HomeServe USA Repair Management Corporation — this was before HomeServe acquired Utility Service Partners (SLWA's parent company) in 2016, and the settlement does not name Service Line Warranties of America.

According to the Attorney General's press release, the investigation found that HomeServe's mailers to homeowners "prominently featured the logo of the consumers' water, sewer or electric utility and created the false impression that the service plan was being offered by the utility company," and that some mailers looked like "formal notices from the consumer's municipality." Under the settlement, HomeServe agreed to disclose that enrollment is optional and that HomeServe "is independent from both the consumer's utility and any municipality," and to send a pre-renewal notice to customers. HomeServe agreed to pay $100,000 in restitution, penalties, and costs, plus $100,000 into a low-income repair fund.

This matter is included only as parent-group context about service-plan mailers that reference a city or utility; it predates HomeServe's acquisition of Utility Service Partners — it is not a finding against Service Line Warranties of America itself, and it predates the 2016 acquisition.

Komoroski v. Utility Service Partners Private Label: a settled Kansas City class action

Two Kansas City, Missouri customers sued Utility Service Partners Private Label, Inc., doing business as Service Line Warranties of America, in a consumer class action alleging SLWA "denied warranty coverage for legitimate repair claims" — specifically, the costs of replacing galvanized steel water service lines with copper pipe or relocating interior water meters to outside meter pits. The case was removed to federal court on April 1, 2016 and settled without a trial. The court granted preliminary approval on July 31, 2017 and, after a November 3, 2017 hearing, found the settlement "fair, reasonable, and adequate" in a final judgment dated November 9, 2017. Under the settlement, class members in the damages subclass could claim 110% of out-of-pocket costs SLWA had not paid for those repairs (subject to the warranty's claim limits), and SLWA agreed to adopt a business practice of paying those costs going forward, up to the warranty's payment limits. The court approved $3,500 payments to each class representative; class counsel sought $83,000 in fees and expenses, which the court awarded on November 20, 2017. The allegations were not tested at trial, and the final judgment states that the settlement is not "an admission or concession of liability or wrongdoing" by SLWA and is not a finding on the validity of the claims.

Is Service Line Warranties of America (SLWA) Legitimate?

Service Line Warranties of America is a real, operating business, part of HomeServe's North American operations since 2016; HomeServe's own parent has been Brookfield Asset Management since 2023, according to Wikipedia. SLWA is BBB accredited with an A+ letter grade, and its own website plainly discloses that it is "an independent company separate from your local utility or community" and that its plans are optional repair-plan products, not utility bills. Its FAQ publishes a specific cancellation policy: a full refund less any claims paid within 30 days, and a pro-rata refund less any claims paid after that, by calling 1-866-922-9006. Complaint and review data about SLWA is reported above from BBB, Trustpilot, and USAComplaints, each with its own methodology and time window; a 2015 New York regulatory settlement over similar utility-branded mailers concerned HomeServe USA Corp before it owned SLWA's parent company, and a 2016 Kansas City class action against Utility Service Partners Private Label ended in a court-approved settlement in 2017 that the judgment says is not an admission of wrongdoing. This page assigns SLWA no rating, score, or "scam" label of its own — readers can weigh the record above for themselves.

Court & Public Records

Company Relationships

• Owned by: HomeServe (HomeServe USA / HomeServe plc; owned by Brookfield Asset Management since 2023)

Frequently Asked Questions