Independent profile — not affiliated with Sell Off Vacations
Sell Off Vacations
Sell Off Vacations (selloffvacations.com) is a Canadian discount travel-package retailer with dozens of storefronts across Ontario, British Columbia, Quebec and other provinces, plus a national call centre. It began as Dream Vacations in 1979 and is now the retail arm of Sunwing Vacations Group, itself part of WestJet Group's leisure division since 2023. Its Ontario branches are individually TICO-registered (e.g. registration #5003509 for the Kanata, ON location), and the company's own site also cites Consumer Protection BC and Quebec OPC registration for those provinces. BBB rates the business A (not accredited) but shows 18 complaints closed in the last 3 years, and Trustpilot/ComplaintsBoard reviewers describe a recurring pattern of refund delays, unresponsive customer service, and price or amenity discrepancies after booking — the kind of complaints common to discount travel-package retailers generally, not evidence of a licensing problem.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 7 historical complaints about Sell Off Vacations, published between 2003 and 2011. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- National call centre (1-877-SellOff): 1-877-735-5633 1 complaint mentions this number
- Official site: https://www.selloffvacations.com/
- Kanata, ON branch (451 Hazeldean Rd Unit E4): (343) 545-8481
Locations
| Type | Address |
|---|---|
| Headquarters | 31 Fasken Dr Etobicoke ON M9W 1K6 |
| Branch office | 451 Hazeldean Rd Unit E4 Kanata ON K2L 1V1 |
| Branch office | 130-12101 72 Ave Surrey BC V3W 2M1 |
What Is Sell Off Vacations?
SellOffVacations.com is a Canadian retail travel agency that sells discounted all-inclusive vacation packages, flights, cruises, hotel stays and coach tours. According to the company's own About Us page, the business traces back to "Dream Vacations," founded in 1979 as one of Canada's first all-inclusive package retailers -- though BBB's own profile lists a business-start date of December 31, 1978, one year earlier; both figures are shown here rather than one being silently preferred. The SellOffVacations.com transactional website launched in the early 2000s.
Today SellOffVacations.com operates as a retail division of Sunwing Vacations Group, which Sunwing acquired (along with Signature Vacations) from UK-based TUI Travel in 2009 -- BBB's profile separately records this as a "Date of New Ownership" of December 31, 2009, consistent with the acquisition-year claim. Sunwing Vacations Group itself became a subsidiary of WestJet Group on May 1, 2023, operating as WestJet's leisure-travel division alongside Sunwing Vacations, WestJet Vacations and Vacation Express.
The chain operates roughly 30 storefronts across Ontario, British Columbia, Quebec and other provinces (for example, a branch at 451 Hazeldean Rd Unit E4 in Kanata, ON), plus a national call centre at 1-877-SellOff (735-5633).
Is Sell Off Vacations Legitimate?
In Ontario, SellOffVacations.com branches are individually registered with the Travel Industry Council of Ontario (TICO) under the legal name "Sunwing Vacations Inc./Vacances Sunwing Inc." As of this review, TICO's public registrant search shows the Kanata, ON branch (451 Hazeldean Rd Unit E4) as Active under registration #5003509, re-registered 2026-07-31 with no notices of proposal, terms/conditions, charges, or convictions on file. Most other Ontario branches (London, Barrie, Cambridge, Hamilton, Mississauga, Sudbury, Thunder Bay and others) show the same "Active" status under a batch of registration numbers dated the same day.
That same-day batch replaced an earlier set of registrations — including #50026566, the number still printed in the selloffvacations.com website footer at the time of this review — that TICO's registry lists as "Voluntary Termination" effective 2026-07-31. This reads as an outdated footer reference rather than a sign the branches stopped being registered, since the replacement numbers are active through 2027-03-31.
The company's site also cites registration with Consumer Protection BC (#84473) and Quebec's Office de la protection du consommateur (#703613) for those provinces; BBB separately lists Consumer Protection BC licence numbers 48955 and 48954 on its Surrey, BC profile. We were not able to independently query the BC and Quebec regulators' own lookup tools during this review, so those numbers are recorded as reported by the company and by BBB, not re-verified directly against the BC/Quebec registries.
BBB maintains two separate business profiles for this operation — one in Etobicoke, ON ("SellOffVacations.com," president Marek Andryszak) and one in Surrey, BC ("Selloffvacations.com," also operating as Sunwing Travel Group/Sunwing Vacations Inc., president Steven Hunter) — both rated A (neither is BBB-accredited) and both showing identical aggregate figures: 18 complaints closed in the last 3 years (3 in the last 12 months) and a 1.88/5 average across 16 customer reviews (re-verified directly 2026-08-25, unchanged). Reading all 16 reviews directly surfaces the same recurring themes as before, plus one additional account not previously captured: a March 2024 reviewer alleged their booking was combined with an unrelated traveler's reservation, sharing each party's name and booking details with a stranger without consent. The two profiles reporting the same numbers suggests BBB is showing one shared multi-location record on both pages rather than two independently-tallied ones.
What To Do Before Booking
- Check a specific branch's current TICO status yourself at tico.ca/search before booking in Ontario — the registration number printed on a receipt or website footer can lag behind what TICO's own registrant search shows, as seen with this company's own site during this review.
- Bookings made through a TICO-registered Ontario travel retailer are eligible for coverage under the Ontario Travel Industry Compensation Fund if the retailer becomes insolvent — ask the branch to confirm its current registration number and keep that confirmation on file.
- Get any price, meal-plan or amenity promise in writing (email or the booking confirmation) — reviewers on Trustpilot and ComplaintsBoard describe cases where the accommodation or meal plan delivered at the resort differed from what was described at booking.
- If a dispute doesn't get resolved with the branch or the call centre, Ontario consumers can file a complaint with TICO directly; BC and Quebec consumers have the equivalent path through Consumer Protection BC and the OPC respectively.
Company Relationships
- Owned by: Sunwing Vacations Group
- Affiliated with: WestJet Group
- Formerly known as: Dream Vacations
Frequently Asked Questions
Is Sell Off Vacations a legitimate travel agency?
Yes — it operates as a retail division of Sunwing Vacations Group (part of WestJet Group since 2023), and its Ontario branches are individually registered with TICO under the legal name Sunwing Vacations Inc./Vacances Sunwing Inc. The company also cites Consumer Protection BC and Quebec OPC registration for those provinces. Being licensed doesn't mean complaint-free — BBB and review sites show a real, if not unusual-for-the-industry, pattern of refund and customer-service complaints (see our Complaints section).
Does Sell Off Vacations have a location in Kanata, Ontario?
Yes. TICO's registrant search lists an active retail branch at 451 Hazeldean Rd Unit E4, Kanata, ON K2L 1V1 (registration #5003509, active through 2027-03-31), with a listed work phone of (343) 545-8481 — matching the Ottawa-area number on the company's own contact page.
What are the most common complaints about Sell Off Vacations?
Across BBB, Trustpilot and ComplaintsBoard as reviewed in August 2026, recurring themes are refund/cancellation delays, difficulty reaching an agent for follow-up, and reports of pricing or meal-plan/amenity differences between what was booked and what was received at the resort. BBB shows 18 complaints closed in the last 3 years; Trustpilot shows a 2.5/5 TrustScore from 15 reviews; ComplaintsBoard shows roughly 77 logged complaints. These are individual complainants' allegations, not independently adjudicated findings.