Rosland Capital Reviews, Complaints & Contacts

Contacts

PhoneAddress

• VerifiedWebsite (shows AHG notice)roslandcapital.com ↗

Customer service & general contact

• VerifiedAHG service line for Rosland clients866-767-3916

Reference numbers (not support lines)

• Listed by BBBBBB-listed phone844-200-6663

Locations

• Headquarters11766 Wilshire Blvd Suite 1200 Los Angeles CA 90025

Is Rosland Capital Legitimate?

BBB, Trustpilot

Legal name

Rosland Capital LLC

Founded

2008

Business type

Former Los Angeles retail dealer in gold, silver and platinum coins and bars, including metals for self-directed IRAs; in a liquidating Chapter 11 case since July 2026

Website

roslandcapital.comSource: roslandcapital.com, now an American Hartford Gold notice, checked 2026-10-27

Headquarters

Los Angeles, CASource: Voluntary petition, principal place of business, checked 2026-10-18

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaint Themes

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 4 historical complaints about Rosland Capital, published between 2009 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

• Gold Coins Arrived Low Grade and Uncertified After Paying DoublePublished Mar 18, 2013 · Historical consumer allegation
• Bait and Switch on 25 Gaudens, About $10,000 LostPublished Dec 1, 2012 · Historical consumer allegation
• Overpriced Morgan silver dollars and Peace dollars in poor shapePublished Apr 11, 2011 · Historical consumer allegation
• Gold Not Delivered After Weeks and Calls Went UnreturnedPublished Jun 27, 2009 · Historical consumer allegation

Complaint record: BBB, Trustpilot and this site's archive

BBB (profile for Rosland Capital LLC, Los Angeles): not BBB accredited; BBB Rating F, with the reasons shown as failure to respond to 80 complaints and 3 complaints not resolved; "241 total complaints in the last 3 years" and "133 complaints filed in the last 12 months"; customer reviews "4.19 /5 stars, Average of 266 Customer Reviews". The profile carries a bankruptcy alert (Chapter 11, case 2:26-bk-16650) and an investigation notice saying BBB opened an investigation because of the number of inquiries received, that Rosland had been unresponsive to BBB, and that consumers allege orders were not delivered to the depository and that they could not get responses about orders or refunds; BBB says it contacted the company on July 1, 2026 and received no response. BBB's letter grade weighs how a business handles complaints, while the star average comes from customer reviews, which is why the two can point in different directions.

Trustpilot: 3.1 from 336 reviews on a claimed profile, with 45 reviews in the last 12 months; the page says the company has not invited customers recently, so reviews may not be representative, and shows replies to 2 percent of negative reviews. Trustpilot does not fact-check reviews. BBB and Trustpilot figures are separate counts and are not added together.

Complaints published here. 4 published complaint reports are linked to this profile. The reports, posted from 2009 to 2013 (some spell the name Rosland Capitol or Rosaland Capital), describe a gold purchase that was not delivered and a refund policy limited to counterfeit coins, silver coins graded lower than described, a coin trade at a price the writer calls inflated, and low-grade coins bought at what the writer says was double their value. They are individual, unverified accounts written long before the 2026 bankruptcy.

Rosland Capital complaints: what to do now that the company is in bankruptcy

Rosland Capital LLC filed a Chapter 11 case on July 2, 2026 (U.S. Bankruptcy Court, Central District of California, No. 2:26-bk-16650-BB) to wind down its business. Its website, roslandcapital.com, no longer has a store or ordering pages: it now shows a notice from American Hartford Gold, dated October 5, 2026, headed "American Hartford Gold Acquires Assets of Rosland Capital".

• Paid for metals that never arrived, or sold metals back and were not paid. Money owed by Rosland Capital LLC is claimed in the bankruptcy case with a proof of claim (Official Form 410). The court's Electronic Proof of Claim (ePOC) system at cacb.uscourts.gov lets a creditor fill in and file the form online without a login and upload supporting documents; a paper form can be filed at the bankruptcy clerk's office, 255 East Temple Street, Los Angeles, CA 90012. The court's notice of July 7, 2026 says the proof-of-claim deadline "will be sent at a later time", so watch the mail from the court and the case docket on PACER.
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  The same notice explains that a claim listed in the debtor's schedules is allowed in the scheduled amount unless it is marked disputed, contingent or unliquidated; if your claim is not listed, is listed in the wrong amount or is marked that way, file a proof of claim, or you might not be paid. The schedules can be read on PACER or at the clerk's office, which can be reached at 855-460-9641 but cannot give legal advice. Attach order confirmations, proof of payment and shipping records, keep notes of calls, and consider consulting a bankruptcy attorney.

• Paid by credit card. For a charge on a recent statement, a billing-error dispute with your card issuer for goods not delivered must reach the issuer within 60 days after the statement showing the charge was sent, under the Fair Credit Billing Act. Older card charges and wires or checks generally have to be claimed in the bankruptcy case.
• Questions about a past Rosland purchase. American Hartford Gold's notice says it acquired "the assets of Rosland Capital LLC", including its customer records, in a sale approved by the bankruptcy court, and gives a dedicated service line, 866-767-3916, for questions about a prior Rosland purchase or about the notice.
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  The notice does not say that American Hartford Gold took on Rosland's open orders or debts, and the form of purchase agreement attached to the debtor's August 19, 2026 sale motion says the buyer "assumes no liability, obligation, debt, commitment, or claim of the Debtor".

• Deleting your data. The October 5, 2026 notice set November 4, 2026 as the cut-off for its deletion offer: American Hartford Gold said it would not use Rosland customers' information for marketing or any new purpose before that date, and that requests received by then through the form at americanhartfordgold.com/rosland-optout would lead to deletion "except where we are required or permitted by law to retain it". Information of customers who did not respond by that date is kept and used under American Hartford Gold's privacy policy. The web form's request options are labeled as available to California residents only. The notice also gives the 866-767-3916 service line for support, and says that after November 4, 2026 customers can still use any privacy rights available to them under applicable law, including unsubscribing from marketing, through the methods in that privacy policy.
• Metals held for a self-directed IRA. The debtor's restructuring officer described IRA purchases as running through custodians named Equity Trust Company and GoldStar Trust, with metals held at Delaware Depository Services Company. Ask your own IRA custodian for a statement of what is held in your account and whether the metals were delivered to the depository.
• Reports to authorities. The FTC takes reports at ReportFraud.ftc.gov. The Commodity Futures Trading Commission takes tips about precious-metals fraud at cftc.gov/complaint, and the SEC takes tips about possible securities-law violations at sec.gov/submit-tip-or-complaint.
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  You can also complain to your state attorney general (California's consumer page points to a complaint referral table) and to BBB through the company's profile.

Regulator actions: Washington consent order and investigations the debtor described

Washington Department of Financial Institutions, Securities Division, Order No. S-20-3045-22-CO01 (Consent Order). Signed by the respondents on July 26, 2022 and entered August 4, 2022 against Rosland Capital LLC and Marin Aleksov under the Commodity Transactions Act (RCW 21.30). The order states the respondents "neither admit nor deny" its findings. The findings say that from December 2017 through at least April 2021 Rosland sold gold, silver and platinum coins to Washington self-directed IRA customers, including more than $1.6 million of coins delivered more than 28 days after payment to at least 14 Washington customers, with shipment 33 to 168 days after purchase, and that neither respondent was registered as a commodities broker-dealer or sales representative with the Department. The Department concluded the respondents violated RCW 21.30.020 and RCW 21.30.050. The respondents agreed to cease and desist from offering or selling commodities in violation of those sections and to pay a civil penalty of $20,000, jointly and severally.

Court record: the Chapter 11 case, the sale, and a published arbitration ruling

Court records

In re Rosland Capital LLC, No. 2:26-bk-16650-BB (Bankr. C.D. Cal.), Chapter 11, filed July 2, 2026 (CourtListener lists Judge Sheri Bluebond). The July 2 declaration of Michael Hogan, a partner at Armanino Advisory LLC who was to serve as chief restructuring officer, says the company retained Armanino on or about June 18, 2026 to liquidate its business and that a liquidating Chapter 11 would let a liquidating trust manage remaining assets and any litigation recoveries. As of the filing date it reports a deferred-revenue balance of about $49 million (funds received for products not yet shipped), a buy-back list of about $11.8 million (metals customers sold back and were not yet paid for), about 484 customers on the first list and about 133 on the second, about 35,000 customers and more than 65,000 prospects in its records, and about 470 voicemails, emails or demands received through its compliance department by June 27, 2026. He wrote that, to his understanding, only one customer had filed a lawsuit to recover money. It also states that customers "contend" they paid for products that records "indicate were not delivered". These are statements by the debtor's officer, not findings.

Procedure. The notice of the case (July 7, 2026) set a telephonic meeting of creditors for August 7, 2026 and said the proof-of-claim deadline "will be sent at a later time"; it also set October 6, 2026 as the deadline for complaints asking that a debt be excepted from discharge under § 523(c). The U.S. Trustee filed a preliminary objection on July 6, 2026 to the debtor's motion to keep customer names out of public filings. The parties include an official committee of unsecured creditors and the United States Trustee for the Los Angeles region. The docket shows a chapter 11 monthly operating report (September 22, 2026) and amended schedules and a statement of financial affairs (September 29, 2026).

Court & Public Records

Who operated Rosland Capital

Rosland Capital LLC is a Delaware limited liability company. The Washington consent order says it was "formed on June 19, 2008"; the debtor's 2026 declaration says "on or about June 19, 2008". The bankruptcy petition lists its principal place of business as 11766 Wilshire Blvd, Suite 1200, Los Angeles; the declaration adds an office in Henderson, Nevada.

Ownership. The 2026 declaration says Marin Aleksov founded the company, was chief executive officer and managing member, and owned 100 percent. The 2022 Washington order says he owned 55 percent and his brother Julian Aleksov, a director living outside the United States, owned 45 percent. BBB lists Marin Aleksov as CEO/Owner.

Frequently Asked Questions