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Revolut Reviews, Complaints & Contacts

Revolut in the United States is operated by Revolut Technologies Inc. of New York, which the US Terms call the program manager of a Lead Bank prepaid card program. This page gives Revolut's own support and complaint routes and the terms on blocking, closing and withdrawing funds, with BBB, CFPB and Trustpilot figures as displayed on 2026-10-20. No published complaint reports are currently linked to this profile.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITErevolut.com
PROFILE CHECKED2026-10-20
Submit a Complaint Official website ↗
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Contacts

PhoneEmailAddress

Customer service & general contact

Other contacts

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Locations

  • Mailing address107 Greenwich Street, Floor 20 New York NY 10006
EDITORIAL

Is Revolut Legitimate?

BBB, CFPB, Trustpilot

Legal name
Revolut Technologies Inc.
Business type
US operating company (Revolut Technologies Inc., New York) of the Revolut financial app; technology services provider and program manager of the Revolut USA prepaid card program, with cards issued by Lead Bank
Website
revolut.comSource: Revolut US site, checked 2026-10-20

Revolut Technologies Inc. is named as the contracting party in the US Revolut Personal Terms (version dated September 8, 2026) and publishes a New York mailing address, a support phone number and email, and a complaints email in those Terms. The same phone number and address appear on the BBB profile, which shows BBB rating F and no BBB accreditation as displayed on 2026-10-20. The CFPB database lists 494 complaints under 'Revolut Technologies Inc.' since May 2020 (see the complaint record). Revolut's own release of September 3, 2026 says a US national bank charter has conditional OCC approval only and that a bank launch is planned for 2027.

Regulatory actions: as of 2026-10-20, no enforcement action against Revolut Technologies Inc. appears in the CFPB database or Revolut's US newsroom.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBRevolut Technologies Inc., 107 Greenwich St Fl 20, New York, NY (headquarters and co
8 reviews · 89 complaints · BBB business grade F · average customer rating 1 / 5
CFPBCFPB Consumer Complaint Database, company 'Revolut Technologies Inc.', as queried on 2026-10-20
494 complaints
Trustpilot
475,992 reviews · TrustScore 4.7 / 5
EDITORIAL

Complaint record: BBB, CFPB and Trustpilot

As displayed on 2026-10-20. BBB's profile for Revolut Technologies Inc. (107 Greenwich St Fl 20, New York) shows 'NOT BBB Accredited', a BBB rating of F, and as reasons 'Failure to respond to 13 complaint(s) filed against business' and '89 complaint(s) filed against business'. Its complaints tab shows 89 complaints in the last 3 years and 27 in the last 12 months. Its reviews tab shows 1 out of 5 stars from an average of 8 customer reviews. BBB lists two further Revolut Technologies Inc. addresses (53 Beach St and 140 Crosby St, New York) as separate listings; the figures here are from the 107 Greenwich Street profile only. BBB's raw page data gives a file-opened date of 2019-09-30 and a business-started date of 2017-06-01. BBB does not verify the complaint content.

CFPB Consumer Complaint Database. Searching the database on 2026-10-20 for company 'Revolut Technologies Inc.' returned 494 complaints received between 2020-05-16 and 2026-10-02, of which 181 were received from 2025-10-04. By CFPB product label: Checking or savings account 264; Money transfer, virtual currency, or money service 153; Prepaid card 28; Credit card 24; Credit card or prepaid card 16. The largest issue labels were Managing an account 204, Fraud or scam 44, Other transaction problem 31, Closing an account 24 and Problem with a lender or other company charging your account 23. Company responses: Closed with explanation 453, Closed with monetary relief 39, Closed with non-monetary relief 1, In progress 1. CFPB marks 489 complaints timely and 5 not timely. The largest states by complaint count were CA 80, NY 49, FL 47, TX 38 and IL 21. These are unverified consumer submissions, labelled with CFPB's categories, and say nothing about how many Revolut customers had no problem.

Trustpilot. The Trustpilot page for www.revolut.com shows 4.7 from 475,992 reviews, 177,203 of them in the last 12 months, with 80 percent 5-star and 7 percent 1-star. It is a global page that is not limited to US customers. Trustpilot shows the profile as claimed since November 2015, with a paid subscription, that the company invites customers to review, 'Replied to 57% of negative reviews' and that Trustpilot does not fact-check reviews.

BBB, CFPB and Trustpilot use different scopes, scales and counting rules and are not added together or averaged here. No published complaint reports are currently linked to this profile.

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EDITORIAL

Revolut US: account locks, closing, complaints and where to take a problem

This page was checked on 2026-10-20. It covers Revolut Technologies Inc., the entity named as the contracting party in the US Revolut Personal Terms. It does not cover Revolut entities that serve customers in other countries. The steps on this page use Revolut's own US pages and public complaint routes.

  • Revolut's own channels. The US Terms (version dated September 8, 2026, section 10) list: contact customer support in the Revolut app; call (844) 744-3512; email [email protected]; write to 107 Greenwich Street, Floor 20, New York, NY 10006. The Cardholder Agreement (effective as of April 30, 2026; section 30) says: 'Tell us AT ONCE using the Revolut mobile application, by email at [email protected] or by calling (844) 744-3512'. It states that if you tell Revolut within two Business Days after you learn of the loss or theft of your Card, you 'can lose no more than $50.00 if someone used your Card without your permission'; if you do not and Revolut can prove it could have stopped the use, 'you could lose as much as $500.00'; and if you do not report unauthorized transfers shown on a statement within sixty (60) days after the statement was made available, you 'may not get back any money you lost after the 60 days' where Revolut can prove it could have stopped the loss. It adds that the liability may be lower in some cases, for example for Mastercard cards.
  • Formal complaint. Section 17 says to contact Revolut through the app, or 'make your complaint using this form', or email [email protected], and to include your name, the phone number and email address associated with the account, when the problem arose and how you would like it put right.
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    It says Revolut will 'respond to you by email'. Revolut's Complaints Policy (opened 2026-10-20) says to 'make it clear that you are making a complaint' and that Revolut will acknowledge by email and 'issue our response within a couple of days, but this can take up to 15 business days'.

  • Blocked, suspended or closed accounts. Section 14 says Revolut might prevent payments 'if we're reasonably concerned about its security or that it might be used fraudulently or without your permission' and tells customers to 'Contact us via chat in the Revolut app' with questions.
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    Section 15 says Revolut may close or suspend an account immediately in listed circumstances, 'in our sole discretion' for several of them, and 'may also decide to close or suspend your account for other reasons'.

  • Getting money out after closure. Section 7 says you can close your account in the app or by emailing [email protected] and that, when you tell Revolut you want to close it, Revolut will 'give you the opportunity to withdraw the money we hold for you before your account is closed'.
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    That sentence applies to closures the customer asks for. For a Card cancelled by Revolut, Cardholder Agreement section 32 says that if the Card Account has a balance, you 'may transfer your Card Account balance to your external bank account using a limited-functionality (transfer out only) Revolut mobile application before we fully terminate your access'. Section 8 of the Terms also says Revolut will 'hold back enough money to cover any payments that you approved before your account was closed'. Section 8 says that if the account has closed you can 'contact customer services at [email protected] and ask them to send you the money we still hold for you, as long as required by applicable law', and that after closure you 'can only withdraw your money in US dollars'.

  • Closing the account or cancelling a card. Section 7 says cancellation fees from other agreements can apply, for example 'if you cancel your Metal subscription', and refers to the Cardholder Agreement and Fees pages. The Cardholder Agreement effective as of April 30, 2026 (linked from revolut.com/en-US/legal/cardholder-terms/) is quoted here. Its fee table shows Standard $0.00, Premium $9.99 a month and Metal $16.99 a month plans, out-of-network ATM withdrawals at 2 percent and a $4.95 cash reload fee, with inactivity $0.00. Section 22 says Revolut may 'refuse to issue a Card, revoke Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law', and that if it does so 'through no fault of yours' you are entitled to a refund as provided in the agreement's Amendment and Cancellation section.
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    Section 33 says an inactive Card Account 'may be considered dormant and is subject to escheatment', after which you 'will then need to apply to the state for return of your funds'.

  • Outside routes. The CFPB accepts complaints about financial products and services at consumerfinance.gov/complaint. Section 9 of the Terms says funds are held by Lead Bank and 'insured by the FDIC up to applicable limits in the event of the bank's failure, if specific deposit insurance requirements are met', with a link to FDIC prepaid-card guidance.
  • Errors on the account. Cardholder Agreement section 29 says to contact Revolut 'using the Revolut mobile application or call (844) 744-3512', and that 'We must hear from you no later than sixty (60) days after the date we sent you the FIRST statement on which the problem or error appeared'. It says Revolut will determine whether an error occurred within ten (10) Business Days, may take up to forty-five (45) days if it provisionally credits the account within ten Business Days, and up to ninety (90) days for new Card Accounts, point-of-sale transactions or foreign-initiated transactions.
  • Arbitration and opt-out. The Cardholder Agreement (section 36) states that it requires disputes to be resolved by binding arbitration, except claims eligible for small claims court, administered by National Arbitration and Mediation (NAM), and contains a class action waiver.
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    It says you may reject the arbitration provision by a written notice to Revolut Technologies Inc., Attn: Arbitration Opt Out, 107 Greenwich Street, Floor 20, New York, NY 10006, mailed within thirty (30) days of applying to the program. Before arbitration or small claims court it requires a written notice to Lead Bank (Attn: Legal Department, 1801 Main Street, Kansas City, MO 64108) or to Revolut Technologies Inc., Attn: Legal Department, at the Greenwich Street address. Read the agreement itself for the full terms.

EDITORIAL

Who operates Revolut in the United States

The US Revolut Personal Terms (version dated September 8, 2026) say the agreement is between the account holder and 'Revolut Technologies Inc.'. They say the Revolut USA Prepaid Visa and Mastercard are 'issued by Lead Bank', that banking services 'are provided by Lead Bank, a member of the Federal Deposit Insurance Corporation (FDIC)', and that Revolut Technologies Inc. 'is a technology services provider and program manager of the card program'. The Terms describe the account as 'associated with a prepaid card issued by Lead Bank' and allow holding funds in different currencies.

Account rules in the Terms include: customers must be 18 or older, with Kids & Teens cards opened by a parent or guardian; a person cannot hold more than one personal account or reopen one if Revolut previously closed an account; a limited account may be available without a Social Security number, depending on immigration status; and the personal account is for personal use only. Revolut Messenger, Group Pockets, Pay with Revolut and Move Money Automations are described in sections 12 and 13.

More company historyShow less

Latest corporate news. Revolut's US newsroom (opened 2026-10-20) has a September 3, 2026 release saying Revolut 'has received conditional approval from the U.S. Office of the Comptroller of the Currency (OCC) for its U.S. national bank charter' and is 'working through remaining applications and approvals with the Federal Deposit Insurance Corporation (FDIC), the Federal Reserve (Fed), and final approval from the OCC' toward 'its planned 2027 launch of the proposed bank'. The release says banking products such as loans, credit cards and FDIC-insured deposits would be offered once all approvals are received. According to that release the bank is proposed, so the current US account is the Lead Bank prepaid card program described on this page.

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Company Relationships

  • Affiliated withLead Bank
EDITORIAL

Frequently Asked Questions

Which company operates Revolut in the United States?

The US Revolut Personal Terms (version dated September 8, 2026) name 'Revolut Technologies Inc.' as the company in the agreement. They say it is a technology services provider and program manager of the card program and that the Revolut USA Prepaid Visa and Mastercard are issued by Lead Bank.

How can I contact Revolut customer support in the US?

The US Terms (section 10) list the in-app support chat, a phone number (844) 744-3512, [email protected] and a postal address at 107 Greenwich Street, Floor 20, New York, NY 10006. The same Terms list [email protected] for formal complaints (section 17).

How do I file a complaint with Revolut in the US?

Section 17 of the US Terms says to use the Revolut app, a complaint form or [email protected], and to give your name, the phone number and email address on the account, when the problem arose and how you want it put right. Revolut says it will respond by email. You can also file with the CFPB at consumerfinance.gov/complaint.

What do Revolut's Terms say about blocked or suspended accounts?

Section 14 says Revolut might prevent payments if it is reasonably concerned about security or fraud, and tells customers to contact it through in-app chat. Section 15 lists circumstances in which it may close or suspend an account immediately, several 'in our sole discretion', and adds that it may close or suspend 'for other reasons'.

How do I get my money back if my Revolut account is closed?

Section 7 says that when you tell Revolut you want to close your account, it will give you the opportunity to withdraw held money before closure. For a Card cancelled by Revolut, Cardholder Agreement section 32 says you may transfer the balance to your external bank account using a limited-functionality (transfer out only) app before access is fully terminated. Section 8 says that after closure you can contact [email protected] and ask for the money Revolut still holds, as long as required by applicable law, and that you can only withdraw it in US dollars.

Are funds in a Revolut US account FDIC-insured?

Section 9 of the US Terms says funds deposited in the Revolut Card account are held by Lead Bank and are insured by the FDIC up to applicable limits in the event of the bank's failure, if specific deposit insurance requirements are met. It links to FDIC guidance on prepaid cards and deposit insurance.

What is Revolut Technologies Inc.'s BBB rating?

As displayed on 2026-10-20, the BBB profile for Revolut Technologies Inc. at 107 Greenwich St, New York shows a BBB rating of F, not BBB Accredited, with 89 complaints in the last 3 years, 27 in the last 12 months, and the stated reason 'Failure to respond to 13 complaint(s) filed against business'. BBB does not verify complaint content.

How many CFPB complaints list Revolut Technologies Inc.?

The CFPB Consumer Complaint Database returned 494 complaints for 'Revolut Technologies Inc.' on 2026-10-20, received from 2020-05-16 to 2026-10-02, with 181 received from 2025-10-04. Of the company responses, 453 were 'Closed with explanation' and 39 'Closed with monetary relief'. These are unverified consumer submissions.

Is Revolut becoming a bank in the United States?

Revolut's release of September 3, 2026 says it received conditional approval from the OCC for a US national bank charter and is working on FDIC, Federal Reserve and final OCC approvals toward a planned 2027 launch. The release calls it a proposed bank, so the current US account remains the Lead Bank prepaid card program described in the Terms.