RevenueCat

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://www.revenuecat.com/
• Contact page (support is through the dashboard): https://www.revenuecat.com/contact/
• Dashboard login (developer support and account questions): https://app.revenuecat.com/login
• Help center (community forum): https://community.revenuecat.com
• System status page: https://status.revenuecat.com
• Privacy, data and compliance requests: [email protected]
• Security vulnerability reports: [email protected]
• Legal notices under the Terms: [email protected]
• Sales; enterprise security documents: [email protected]

Locations

Seeing RevenueCat on an app subscription, receipt or email? What to check

RevenueCat (revenuecat.com) is software that app developers build into their apps to manage in-app purchases and subscriptions. It is a business-to-business vendor: its Terms of Use are an agreement between RevenueCat and a "Customer", the entity that signs up for the Services, such as an app developer. The name can appear in an app checkout, an email, a purchase link or a privacy notice, and developers who use the service may have billing or support questions. This section collects what RevenueCat's own pages and the Apple and Google help pages said when read on 2026-10-05; it is not legal advice, and the app developer's terms and your store account settings control your subscription.

• Subscribed inside an iPhone or Android app. RevenueCat's Pricing FAQ says: "RevenueCat is not a payment processor. You'll continue to be paid by Apple, Google, Stripe, or any other payment provider you integrate with RevenueCat." Its refunds documentation treats App Store and Google Play purchases as handled by those stores, and in the pages read RevenueCat does not describe itself as the seller of the app subscription. The places to look are your Apple Account or Google Play subscription list and the app developer's support contact.
• Cancel an App Store subscription. Apple's page "Cancel a subscription from Apple" gives these steps for an iPhone: "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription." It adds that if "there is no Cancel button or you see an expiration message in red text, the subscription is already canceled."
• Cancel a Google Play subscription. Google's help page says to open subscriptions in Google Play, click Manage next to the subscription and click "Cancel subscription". It warns: "When you uninstall an app, your subscription won't cancel." It also says: "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. In some instances, you may be eligible for a refund."
• Refunds. Apple's refund page (published September 17, 2026) says to sign in to reportaproblem.apple.com, choose "I'd like to" and "Request a refund", pick the reason and the item, then "Wait 24 to 48 hours for an update on your request." RevenueCat's documentation says "Apple does not allow developers to issue refunds on behalf of customers" and "Apple makes the final decision on whether to grant or decline a refund." Google's refund page says "Google may give refunds for some purchases made through Google Play's billing system, based on the refund policies described below", and also "The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws"; it adds that contacting the app developer "is often the quickest way to resolve the issue."
• Purchased on the web through RevenueCat Billing. RevenueCat's documentation says its customer emails "Come from a RevenueCat domain" and "Display your app name as the sender", with the developer's support address as reply-to or "[email protected] by default". Each email links to a customer portal where customers can cancel a subscription, update the payment method, view past payments and download PDF receipts and invoices. Purchase links can be hosted at pay.rev.cat (the docs give the format "https://pay.rev.cat/<ProductionTokenWeGenerate>"). Refunds for these payments are issued by the app developer from its RevenueCat dashboard; the RevenueCat Billing pages read did not say which name appears on a card statement.
• When an app developer sets a refund preference. RevenueCat's Refund Control documentation (read 2026-10-05) says it "uses project-level policies to tell Apple and Google how you prefer them to resolve refund requests" and that "the store makes the final refund decision." A developer can give each policy one outcome: "Prefer full refund", "Prefer no refund", "Send consumption data only" or "Do not respond to refund requests", matched on properties such as first purchase date, platform or country. The documentation says: "The preference is one input to the store's review. It doesn't guarantee that Apple or Google grants or declines a refund." and "Use Prefer no refund for a targeted group of Customers instead of applying it to nearly everyone." For Apple the documentation lists consumption data fields such as customerConsented, deliveryStatus and sampleContentProvided. RevenueCat's changelog entry of August 5, 2026 describes the policy interface and says a targeted approach avoids "blanket 'decline' policies, which stores strongly discourage"; its June 17, 2026 blog post says the global "Always decline" option was removed, while developers who already had it enabled keep that setting. The documentation also describes a legacy, Apple-only per-customer attribute ($appleRefundHandlingPreference) that can override the policy for an individual customer.
• Your data. RevenueCat's Privacy Policy (Last Updated: June 2026) says that for end-user data it acts as a data processor: "We have no direct relationship with the individuals or end users whose Personal Data we process." To correct or delete such data it says "please contact the RevenueCat customer (the Data Controller of your Personal Data) directly." Requests about data RevenueCat holds as a controller (for example, website and account data) go to [email protected].
• A charge you cannot match to an app. Apple's page "Get help with charges from apple.com/bill" (Published Date: July 18, 2025) says a charge from apple.com/bill "could be for apps, subscriptions, music and movie purchases, or more from Apple." If the charge is not found at reportaproblem.apple.com, Apple's refund page (September 17, 2026) says to search your email for "receipt from Apple" or "invoice from Apple", look for the receipt that matches the amount and see "which Apple Account was used"; if it is a different Apple Account, sign in with that account; if the charge is pending you "can't request a refund yet"; and if you have several Apple Accounts, "use each one" to look for the charge. For Google Play, the refund page says to "report unauthorized charges within 120 days of the transaction." The FTC's ReportFraud site (reportfraud.ftc.gov) invites reports of "fraud, scams, and bad business practices."
• If you are a developer using RevenueCat. The Terms say a plan "will automatically renew upon each applicable billing cycle, unless Customer cancels its subscription at least 30 days prior to renewal", and that a billing error must be raised "no later than thirty (30) days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit." The Contact page says technical support and account questions go through the dashboard after logging in; the status page is status.revenuecat.com. Billing-cycle rules, prices, terms and incident counts are in the sections below.

Company background, pricing, terms, security and funding

Who operates it. The Terms of Use (Last Modified: March 20th, 2024) name "RevenueCat, Inc. a Delaware corporation with a place of business at 1032 E Brandon Blvd #3003, Brandon, FL 33511", and the Privacy Policy (Last Updated: June 2026) prints the same address for its Compliance Officer. SEC EDGAR lists RevenueCat, Inc. (CIK 0001754807) as incorporated in Delaware with a San Francisco, California business address; its only EDGAR filings are three Form D notices of exempt offerings (2018, 2020 and 2021). The U.S. Patent and Trademark Office shows two live REVENUECAT registrations owned by RevenueCat, Inc., a Delaware corporation: Reg. No. 7130189 (registered Aug. 08, 2023, downloadable software development kits) and Reg. No. 7856813 (registered Jul. 08, 2025, temporary use of non-downloadable software). RevenueCat's job board lists all 20 open positions as remote, and its 2021 Series B post describes a "global, remote-first team".

What it does. RevenueCat's llms.txt file describes "a unified platform for selling, managing, and understanding every form of in-app revenue" across the Apple App Store, Google Play, Stripe, Paddle and the web. Developers add its SDKs to an app; RevenueCat validates store receipts, tracks which purchases unlock which features, and offers a dashboard, Paywalls, Experiments, a Customer Center that apps can embed for self-service cancellation and restore, and RevenueCat Billing for web purchases. Of RevenueCat Billing the docs say: "RevenueCat Billing uses Stripe as a payment gateway, and therefore RevenueCat does not directly handle or store credit card information." The company's scale figures differ between its own pages: llms.txt says "Over 115,000 apps use RevenueCat, which processes more than $16 billion in revenue annually", while its G2 listing description says "trusted in over 136,000 apps worldwide"; these are company statements and are not verified here.

Pricing for developers (as read 2026-10-05). The Pricing page says "No plans, no gates. Pay for what you track." and lists Pro: "Pay nothing for up to $2,500 in monthly tracked revenue. Then pay 1% of what you track once you hit $2,500 in MTR." The FAQ defines MTR: "MTR stands for monthly tracked revenue. It's the amount of revenue tracked by RevenueCat (in USD, before the platform cut) during a one-month billing period. This includes paid subscriptions, renewals, and one-time purchases." Its worked example reads "Once you reach $2.5K MTR, you'll be charged 1%. For $2.5K, we'll charge you $25. No charges apply on months when you don't hit the $2.5K threshold." (the $25 equals 1 percent of the whole $2,500). Credit card details are "optional" at sign-up, but "if you don't provide credit card details and you reach $2.5k in MTR (congratulations!), parts of the product will become unavailable until you do." The Growth Tools option, for developers who keep their own purchase infrastructure, says "Only pay 1% of MTR on what you track", and Enterprise is "Custom Pricing & Usage" negotiated with the sales team. For legacy customers the FAQ says those on the old Pro plan "will now pay us just 1% instead of 1.2%". The separate Fair Billing Policy page promises "Itemized monthly charges", but its FAQ examples refer to a "Starter Plan" and to "less than $1k" of MTR, which the current Pricing page does not describe. The account documentation (Billing and account settings) adds that billing periods "will not follow the calendar month, but rather will be from the same date of a month until the same date of the next month (for example: July 15th until August 15th)", that the 1% "uses that same pre-deduction amount" (its example: $2,600 of MTR gives a charge of $26), and that if MTR later falls below $2,500 "RevenueCat will return to being free". A developer that "quickly" exceeds $2.5k in the first month "will receive a grace period of 30 days starting from when you reach the limit" to add a card or pay, after which "your access will be restricted until a payment has been made successfully"; for a developer that passes the limit later, access to those features is "restricted immediately". The documentation lists the restricted abilities, including viewing and filtering Charts, creating and exporting Customer Lists, viewing individual events, adding Customer Attributes, creating new Experiments and Paywalls and editing existing Paywalls, and says existing Paywalls can still be used. Invoices are emailed to the project owner at the end of the billing period, and the invoice history lists only non-zero amounts.

Terms that matter (Terms of Use, Last Modified March 20th, 2024). Fees follow the Pricing page and RevenueCat "reserves the right to change the Fees" at the end of a term; "If Customer does not cancel its product subscription plan before renewal, Customer hereby authorizes RevenueCat to collect payment for the increased pricing." Plans renew automatically unless cancelled at least 30 days before renewal; billing errors must be raised within 30 days of the first statement showing them; if fees are unpaid RevenueCat "may downgrade Customer to a free product plan"; invoices are due 30 days after receipt, with a finance charge of "1.5% per month" on unpaid balances or the legal maximum if lower; and if RevenueCat terminates for an uncured material breach the customer "is not entitled to any refund of prepaid subscription fees." The agreement is governed by California law and caps RevenueCat's liability at the fees paid in the 12 months before the event. Section 2.2 requires developers to disclose RevenueCat's and Stripe's processing of user data in their own privacy policies. The Privacy Policy is dated June 2026. The Data Processing Addendum page shows "Effective: August 2026"; the page also still carries a banner worded in the future tense ("The new Data Processing Addendum will go into effect August 2026"), although August 2026 had passed when it was read.

Security and data handling (company statements). The Security page says its controls are "audited annually by an independent CPA firm" for SOC 2 Type II and that "The latest report is available under NDA upon request"; vulnerability reports go to [email protected] and the company says it runs "a HackerOne bounty program". The Privacy Policy lists the end-user data it may receive as technical information (device type, operating system), transaction information ("Apple receipt file; and Google purchase token") and optional information such as the app's user ID, and says personal data is stored on Amazon Web Services in the United States. RevenueCat's Apple-privacy documentation says "RevenueCat does not collect payment information from users" and "RevenueCat collects purchase history from users". The DPA says RevenueCat notifies customers of a confirmed personal data breach "without undue delay".

Funding and recent events (company statements). RevenueCat's blog describes a seed round of about $1.5 million after Y Combinator's summer 2018 batch, a $15 million Series A led by Index Ventures (August 11, 2020), a Series B (May 27, 2021), a $12 million "mini" Series C (April 25, 2024) and a $50 million Series C "led by Mark Fiorentino at Bain Capital Ventures" (May 22, 2025). On September 30, 2024 the company wrote that it "acquired Dipsea", an audiobook app, which would "continue to operate independently as a subsidiary of RevenueCat"; whether that is still the case was not re-checked. The company's blog on June 17, 2026 explained that it removed "Always decline" as a global refund preference ("Developers who already had 'Always decline' enabled keep that setting; it cannot be re-enabled once switched off"); the current Refund Control documentation and the August 5, 2026 changelog entry describe policy-based preferences, summarized in the first section. The newest posts on the blog's first page on 2026-10-05 (October 1, 2026) concern EU in-app checkout and an event; no acquisition, layoff or security-incident announcement was seen in the posts listed there, which also included an August 11, 2026 partnership with AB180 for South Korean developers.

Recent product changes (company changelog, read 2026-10-05). Entries on the company changelog that touch purchasers or purchase handling include: August 5, 2026, the multi-policy Refund Control page; August 7, 2026, an option for RevenueCat Billing checkout to require customers to accept the developer's terms with a checkbox above the Pay button; September 1, 2026, "Virtual Currency is now called In-App Currency" (a feature name, not a company name); September 4, 2026, developers can "refund any individual Web Billing subscription payment from the RevenueCat dashboard, not just the most recent one"; September 7, 2026, the in-app Customer Center on Android shows a customer's full purchase history; September 24, 2026, paywall improvements for VoiceOver and TalkBack; and October 1, 2026, paywalls can open a Stripe Billing or Paddle Billing checkout inside an app on EU storefronts, with RevenueCat reporting each transaction to Apple. These are the company's descriptions of its own releases.

Complaint and review record (as displayed 2026-10-05)

The snapshots below were read on 2026-10-05 from separate sources and are not combined or averaged.

On this site. USAComplaints has no approved posts naming RevenueCat (searched in the offender field, titles and text for RevenueCat and "Revenue Cat" on 2026-10-05), so no complaint themes are shown.

BBB. No BBB business profile for RevenueCat was found in four BBB searches on 2026-10-05: "RevenueCat" across the U.S. returned only unrelated businesses (Revenuezap, RevenueKit); "RevenueCat Inc" near San Francisco, CA and "RevenueCat" near Brandon, FL each returned "No results"; "Revenue Cat" returned unrelated businesses. This is a statement about those searches, not about whether BBB holds any record under another name.

Trustpilot. Trustpilot profile for www.revenuecat.com, as displayed on 2026-10-05: 2.5 out of 5 from 7 reviews, "Unclaimed profile", with the notices "No history of asking for reviews" and "This company hasn't invited their customers, so reviews may not be representative". Six reviews were listed individually: April 30, 2026 (1 star), June 24, 2025 (5), May 3, 2025 (1), January 12, 2025 (1), May 15, 2024 (1) and May 11, 2023 (5). The April 2026 review says "Expect refunds to sky rocket because of a setting they didn't tell you to switch", and the January 2025 review complains about support response times and documentation; they are individual opinions, and no company reply was shown on the page.

G2 and other sites. RevenueCat's G2 page showed "4.8/5" from 213 reviews and a "Claimed" listing on 2026-10-05. RevenueCat's own Pricing page separately displays "G2 rating 4.7/5" and "Capterra rating 4.8/5"; the Capterra page itself was not opened. ComplaintsBoard's site search for "RevenueCat" returned "No reviews matching" on 2026-10-05.

Service status. RevenueCat's status page (status.revenuecat.com) showed "All Systems Operational" and no incidents from September 21 to October 5, 2026. Its incident feed listed 50 incidents between 2025-09-23 and 2026-09-16, of which 45 were created on or after 2025-10-05; by the status page's own impact labels these were 2 "critical", 7 "major", 26 "minor", 9 "none" and 1 "maintenance". The two "critical" incidents were April 18, 2026 (20:42 to 21:10 UTC, "Degradation of service", where the company said apps "should continue to load paywalls using cached product data" and users "should still be able to complete purchases") and August 6, 2026 (17:04 to 18:14 UTC, an outage of its "Rico" service that the company attributed to an upstream AI inference provider). Two incidents tied to Apple's or Google's services: on July 26 to 27, 2026 RevenueCat said it could not validate new purchases with the store and was "granting new users a short-term entitlement (at most 24 hours)", and later replayed the affected purchases; on September 16, 2026 a drop in Google Play notifications was described with the words "most purchases are currently failing", and the incident was resolved the same day. These are the company's own descriptions.

Regulators, courts and breach lists in the sources checked. A CourtListener case-name search for "RevenueCat" in dockets and in opinions returned no results on 2026-10-05, and the California Attorney General's data breach list returned "There are currently no published reported breaches" for the organization name RevenueCat. The FTC's site search could not be loaded, so FTC and state attorney-general enforcement databases were not searched, and a search of BBB National Programs case decisions could not be completed. A single database not listing a company does not show that no matter exists elsewhere.

Is RevenueCat Legitimate?

RevenueCat, Inc. is named in its Terms of Use and Privacy Policy as a Delaware corporation; SEC EDGAR lists it (CIK 0001754807, Delaware, San Francisco business address); and the USPTO lists two live REVENUECAT trademark registrations owned by RevenueCat, Inc. Its published materials include a SOC 2 Type II statement (report available under NDA), a Data Processing Addendum, a public status page and a HackerOne program. Items that a developer or app user may weigh: a Trustpilot profile that is unclaimed and lists few reviews, a claimed G2 listing and the status-page incident record, each with its date and limits in the complaint-record section above; the Terms' 30-day cancellation and billing-dispute windows; and the fact that Apple decides App Store refund requests, while for Google Play Google may give refunds for some purchases and the app developer can also process refunds under its own policies. No BBB profile, ComplaintsBoard entry, CourtListener case or California breach-list entry was found in the sources checked on 2026-10-05. USAComplaints gives no rating or verdict; this page records what the sources show. To avoid confusion, remember that RevenueCat says it is not a payment processor, so a charge on an Apple, Google or card statement should be traced to the store or the app developer first.

Frequently Asked Questions