Premier Home Pros Reviews, Complaints & Contacts

Contacts

PhoneAddress

• Official websitepremier-homepros.com ↗

• Main number, sales and all locations(855) 209-7818
• Service and support for existing customers(734) 224-2779

Locations

• Headquarters388 S. Main Street, Suite 340 Akron OH 44311
• Branch office10621 Iron Bridge Rd Jessup MD 20794
• Branch office5509 Pioneer Park Blvd Tampa FL 33634

Is Premier Home Pros Legitimate?

BBB, Trustpilot

Legal name

Premier Home Pros, LLC

Founded

2022

Business type

Bathroom remodeling and flooring contractor selling showers, bathtubs, tub-to-shower conversions, walk-in tubs and luxury vinyl flooring after a free design consultation

Website

premier-homepros.comSource: Premier Home Pros official website, checked 2026-11-03

Headquarters

Akron, OHSource: Premier Home Pros Contact Us page, checked 2026-11-03

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaint Record: BBB and Trustpilot

No published complaint reports are currently linked to this profile.

BBB. The BBB profile for Premier Home Pros, LLC in Akron, OH shows an A+ rating and BBB accreditation since December 14, 2023. The profile covers the headquarters and the corporate-owned locations. BBB lists 214 complaints in the last 3 years, 108 of them in the last 12 months. By BBB's own complaint types, 160 are Service or Repair Issues, 31 Order Issues, 11 Product Issues, 8 Sales and Advertising Issues, 2 Customer Service Issues and 2 Delivery Issues. BBB gives every complaint one status: 169 are listed as Complaint Answered and 45 as Complaint Resolved. The same profile shows an average of 4.11 out of 5 from 608 customer reviews. BBB also keeps separate listings under some branch addresses; their figures are not part of these totals.

Service or repair is the largest complaint type (160 of 214), so before you sign, ask how warranty and repair visits are scheduled in your area and get the written warranty.

Trustpilot. The Trustpilot page for premier-homepros.com is claimed by the company and shows a TrustScore of 4.4 from 1,650 reviews. Trustpilot shows that the company has replied to all of its negative reviews, and notes that the company has not invited customers to review recently, so the reviews may not be representative.

Service, Cancellation, Unfinished Work and Warranty: What to Do

Contact the company first. The Contact Us page of premier-homepros.com gives (855) 209-7818 as the main number and says: "Already a customer? For service and support, please call our direct line at 734-224-2779."

Cancelling within days of signing. The three-day cancellation rights on this page apply to sales made at your home or at another place that is not the seller's regular place of business. They are not universal: the FTC rule does not cover a sale completed after negotiations at the seller's permanent place of business, or a purchase you made to meet an emergency, so a contract signed at a company office may carry no statutory cancellation right. Check whether your contract includes a cancellation notice. The FTC's Cooling-Off Rule covers sales of $25 or more made at the buyer's home: the seller must give you a dated copy of the contract and two copies of a cancellation form, and you can cancel for a full refund until midnight of the third business day after the sale. Saturday counts as a business day; Sundays and federal holidays do not. Mail the signed form, or a cancellation letter if you received no form, to the cancellation address before that deadline, ideally by certified mail with a return receipt. After a valid cancellation the seller has 10 days to refund your money and return any check you signed. Some states have their own home-sale cancellation laws:

• Ohio. Ohio Revised Code 1345.22(A) lets a buyer cancel a home solicitation sale until midnight of the third business day after signing. The notice goes to the seller's address, email address or fax number stated in the agreement, by certified mail with return receipt, personal delivery, fax or email, and any written wording that says you do not want to be bound is enough.
• Florida. Florida Statutes 501.025 gives the same deadline for home solicitation sales; written notice can be given in person or by mail to the address in the agreement, and a mailed notice counts from its postmark date.
• Pennsylvania. The Attorney General's guide to the Home Improvement Consumer Protection Act says you can rescind a home improvement contract without penalty within three business days of signing, except in emergency situations, and that a contractor may not demand or take any payment before the contract is signed.

In other states the FTC rule is the federal baseline, and state law may add its own conditions. Read the cancellation notice in your contract and ask your state attorney general's consumer office which law applies to your sale.

Unfinished or defective work. Send the company a dated written list of what is unfinished or defective, with photos, and ask for a repair date within a set time, for example 14 days.

• Maryland. The Maryland Home Improvement Commission takes complaints against licensed contractors and salespeople; the company lists home improvement contractor license 166272. A complaint and a Guaranty Fund claim are separate filings. The Guaranty Fund can pay up to $30,000 per homeowner, but not more than the amount paid to the contractor, if the contractor was licensed when the contract was signed, and the claim must be filed within three years of discovering the loss.
• Florida. The Department of Business and Professional Regulation licenses general contractors; the company lists Florida general contractor license CGC1538050.
• Michigan. The Department of Licensing and Regulatory Affairs licenses residential builders; the company lists residential builder license 2101216261.
• Pennsylvania. Home improvement contractors register with the Attorney General, which runs a Home Improvement Consumer Helpline at 1-888-520-6680; the company lists registration PA177783.
• Other states. Use the state contractor licensing board and the license number shown on the company's Licenses page or your contract. In Ohio, Indiana, North Carolina and Texas the company's state entries are plumbing licenses, so for a remodeling dispute there, go to the state attorney general's consumer protection office.

What the warranty says. The company describes the warranty in different words on different pages. The FAQ states: "Every project comes with our lifetime warranty." The home page says the bathtubs and showers are "backed by a limited lifetime transferrable warranty.

Website terms and your contract. The Terms & Conditions on the website (last updated October 1, 2025) say in section 1 that they "apply only to your use of our online and digital Services" and that "All customer projects, including pricing, materials, installation, warranties, and service terms, are governed exclusively by your signed customer contract."

Financing. The Financing page shows two offers. The first, "18 Months Same-As-Cash," reads: "No interest if paid in full in 18 Months," with this fine print: "No payments are assessed during 18- month promotion starting at approval, but interest is accruing; interest will be reversed if loan is paid off by end of promotion.

Before work starts. Look up the license number for your state on the state licensing board's website and confirm it is active; the company notes that its license information is subject to renewal.

If the problem is not resolved. Besides the licensing agency, you can file a complaint on the company's BBB profile, which covers the headquarters and corporate-owned locations; with your state attorney general's consumer protection office, or the Ohio Attorney General, since the company is based in Ohio; and with the FTC at ReportFraud.ftc.gov. Small claims court is an option for a dispute within your court's limit. If you paid by credit card for work that was not delivered as agreed, you can dispute the charge as a billing error under the Fair Credit Billing Act: send a letter to the card issuer's billing-inquiries address so that it arrives within 60 days after the first bill showing the charge was sent to you.

What Premier Home Pros Does and Who Runs It

Premier Home Pros, LLC, of Akron, Ohio, remodels bathrooms and installs luxury vinyl plank and luxury vinyl tile flooring. Its website lists showers, bathtubs, tub-to-shower and shower-to-tub conversions, walk-in tubs and wall surrounds, and says most bathtub and shower installations can be completed in as little as one day, with full bathroom remodels taking 2 to 3 days depending on scope. Its FAQ describes Premier™ Stone as the company's exclusive engineered stone.

Ownership and history. A company press release of March 24, 2025 says Augustine Wadian and Noah Jackson founded Premier Home Pros at the end of 2022 and brought Vince Venditti on as a co-owner at the end of 2024; it calls Wadian co-founder and CEO. The same release says the company had about $15 million in gross sales in its first year and about $80 million in 2024.

Frequently Asked Questions