Petfolk

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://petfolk.com/
• Call the Petfolk team: (833) 350-8201
• Text the Petfolk team: (833) 738-3655
• Cancel or change a PetfolkCare membership: [email protected]
• SMS program help: [email protected]
• Patient portal / app login: https://app.petfolk.com/login

Locations

Considering Petfolk, or have a billing or care question? What to check

Petfolk is a chain of "Pet Care Center" veterinary clinics for dogs and cats, offering primary and urgent care, open seven days a week according to its own site. Petfolk also sells an optional membership, PetfolkCare, priced at $199 a year, which Petfolk's own Membership Terms of Service describe as providing up to $99 off the base exam fee, 10% off vaccines, flea/tick/heartworm medication, labwork/x-rays and its End of Life Package, $200 toward a spay/neuter procedure, $200 toward a dental cleaning, and 24/7 medical chat through the Petfolk app. Petfolk's site states this is "not an insurance product or reimbursement plan."

• Read your own PetfolkCare agreement. Petfolk's Membership Terms of Service state, in capital letters, that "THIS AGREEMENT AND YOUR PETFOLKCARE MEMBERSHIP AUTOMATICALLY RENEWS UNLESS CANCELED" and that membership is billed yearly upfront to the card on file.
• Benefit limits to know: the exam benefit "applies only to the base exam fee per visit," with the member responsible for any amount over $99; the flea/tick/heartworm discount "applies only to medications purchased and dispensed in-clinic during an in-person appointment," not third-party or online pharmacies; and the dental discount "may be applied to one qualifying dental cleaning per pet per 12-month membership period."
• Petfolk's marketing page and its Membership Terms of Service describe cancellation differently. The public PetfolkCare membership page and its FAQ say members "can cancel anytime before your next renewal date, and your benefits will stay active until the end of your current membership year." The separate, binding Membership Terms of Service instead say cancellation is done through the Petfolk app or by emailing [email protected], and that "your cancellation notice must be received by Petfolk at least 30 days prior to your membership renewal date to be effective with respect to the next billing cycle." These two Petfolk-published statements conflict on how much notice cancellation actually requires; if you plan to cancel, consider doing so well before your renewal date and get written confirmation that it was received in time.
• Refunds are limited. Per the Membership Terms of Service, membership fees "are non-refundable," and fees for memberships "canceled in the middle of a payment period will not be applicable for prorated refunds or billing," except: a full refund (minus any benefits already used) if you cancel within 3 business days of enrolling; or a prorated refund if your enrolled pet dies or you move more than 50 miles from any Petfolk location, with supporting evidence. Petfolk also states it "may, however, provide refunds on a case specific basis at its sole discretion." Memberships redeemed through a gift card or promotional code are stated to be non-refundable under any circumstances.
• For a billing dispute, Petfolk's contact page lists (833) 350-8201 to call, (833) 738-3655 to text, or a contact form whose reason dropdown includes "Records request"; [email protected] is not listed on that page and appears only in Petfolk's SMS Messaging Terms as the contact for SMS program help.
• Medical records and invoices are available through the Petfolk app, which Petfolk's own FAQ says lets you "check medical records and vaccine history, and download invoices, from anywhere"; if you need a copy another way, Petfolk's FAQ says to "reach out to our support team and we'll be happy to send you a copy."
• For a care-quality concern, Petfolk's BBB-published responses to complaints show it has, in some cases, reviewed cases with "medical leadership," refunded promotional credits, and coordinated with vaccine manufacturers on adverse-reaction reports; in other cases Petfolk's responses have disagreed with the customer's account. You can also contact the veterinary licensing board for the state where the clinic is located, or file a BBB complaint.
• Keep your paperwork: itemized estimates and invoices, and any promotional-pricing terms you were quoted, since several BBB complaints involve pricing or promotional-credit disputes.

Company background: entity structure, founders, funding

According to North Carolina Secretary of State business records, the corporate entity behind Petfolk is Petfolk Inc. (SOSID 2369098), a Delaware corporation formed March 4, 2022 that was previously named "One Vet Inc"; it is registered as a foreign corporation in North Carolina with a registered agent (CT Corporation System) in Raleigh, and its filed "Principal Office address" is 2255 Glades Rd, Suite 324a, Boca Raton, FL 33431, with officers listed as Audrey Wystrach (President), Matthew Hagel (Treasurer) and Chris Protasewich (Secretary). Clinics operate through a separate, affiliated professional entity, Petfolk Veterinary Care, PLLC (SOSID 2128837), formed February 9, 2021 and previously named "One Vet North Carolina, PLLC". Separately, Petfolk's own BBB profile lists a broader management team: Dr. Allison Jean Seagle, Dr. Jane Vermeulen, Dr. Connie May and Dr. Ellery Green as "Partner," Marc Holzapfl as Secretary, Eric Martineau-Fortin and Chris Protasewich as Board Chairperson, Audrey Wystrach as President, and Michael Wystrach as Treasurer — a different officer line-up than the state corporate filing, which readers should note. BBB's profile also lists a veterinary facility license number (9289) for this business, issued by the Veterinary Medical Licensing Board, NC.

Petfolk's own "About Us" page gives two, not fully consistent, statements on founding: its main text says Petfolk was "Founded by veterinarian Dr. Audrey Wystrach," while the same page's team-bio section lists her title as "Co-Founder, Co-CEO & DVM" and does not list her brother Michael Wystrach at all. Company press releases have also varied by date: the August 2022 Series A release describes Petfolk as "Family-founded by Co-CEOs Dr. Audrey Wystrach and her brother, second-time founder Michael Wystrach" and quotes both as "Co-CEO and Founder"; the October 2023 Series B release instead says Petfolk was "Founded by CEO Dr. Audrey Wystrach, DVM," with no mention of Michael Wystrach; and a BBB complaint response is signed "Dr. [Audrey] Wystrach, Co-Founder & Co-CEO, Petfolk." BBB's record lists Petfolk's incorporation date as March 7, 2019 per the profile page's underlying data (the rendered page text shows a timezone-shifted "3/6/2019"); BBB does not state why this date precedes Petfolk Inc.'s 2022 Delaware incorporation or its 2020 public launch, and no source reviewed here confirms this 2019 date belongs specifically to the earlier "One Vet" entity.

Petfolk has raised at least three announced venture rounds. According to PR Newswire and industry press: a $40 million Series A (announced August 24, 2022) was led by White Star Capital and Michael Wystrach (founder of Freshly), with participation from Triple Point Capital, alongside a group of individual investors including musicians Miranda Lambert and Dierks Bentley and several motorsports and consumer-industry figures; a $40 million Series B (announced October 19, 2023) was led by Movendo Capital, with existing investors White Star Capital and Idea Farm Ventures also participating, at a time Petfolk said it had grown from a single Charlotte, NC location in 2021 to "11 total locations expected by the end of 2023, with an additional 20 locations planned for 2024," with current locations in North Carolina, South Carolina, Georgia and Florida; and a $36 million Series C (announced October 29, 2024) was led by Deerfield Management, with Movendo Capital, White Star Capital, Cutting Horse VC, Idea Farm Ventures and Parkview International also participating. At the time of the Series C announcement, Petfolk described operating 19 clinics across 7 markets and said it expected to reach about 40 clinics across more than 10 metro markets by the end of 2025; by September 2026, Petfolk's own locations page listed clinics across 17 metro markets (Atlanta GA, Charlotte NC, Dallas TX, Houston TX, Indianapolis IN, Jacksonville FL, Kansas City, Oklahoma City OK, Orlando FL, Phoenix AZ, Raleigh NC, Richmond VA, Salt Lake City UT, San Antonio TX, South Florida, Tampa FL and Tulsa OK), totaling 50 individual clinic locations.

Petfolk's own website and press describe a "Partner Program" offering veterinarians equity or ownership stakes in individual clinics; consistent with this, Petfolk's BBB complaints page states "This profile includes complaints for Petfolk, Inc.'s headquarters and its corporate-owned locations," and its BBB customer-reviews page states "This profile includes reviews for Petfolk, Inc.'s headquarters and its corporate-owned locations."

Complaint record: USAComplaints, BBB, and Trustpilot, reported separately

Several sources track feedback about Petfolk, and this page reports each separately rather than blending them into one figure:

• USAComplaints: no approved posts matching "Petfolk" were found on this site as of September 29, 2026.
• BBB (profile for "Petfolk, Inc." of Charlotte, NC, covering the company's headquarters and corporate-owned locations, checked September 29, 2026): Petfolk is not BBB accredited and holds a B- rating, with BBB's stated "Reasons for rating" being "6 complaint(s) filed against business" and "1 complaint(s) filed against business that were not resolved." BBB's complaints tab shows 6 total complaints in the last 3 years, with 2 closed in the last 12 months; the published complaint texts describe disputes over promotional first-visit credits, wrong-state appointment scheduling, a vaccine anaphylactic reaction and follow-up communication, a disputed diagnosis and requested refund, an itemized-billing/medication-pricing dispute, and a misdiagnosis dispute over a cat's prolapsed eye gland — Petfolk responded to each with its account of the visit, and in several cases offered goodwill credits, cited manufacturer (Zoetis) reimbursement for an adverse vaccine reaction, or disputed the customer's characterization. Separately, BBB's customer-review score is 1 out of 5 from 4 customer reviews, all critical, describing concerns about diagnosis, follow-up and transparency; Petfolk posted a response to at least one review describing its diagnostic process.
• Trustpilot: the petfolk.com profile is unclaimed with 0 reviews as of the date checked.
• ComplaintsBoard: no profile page for Petfolk was found at complaintsboard.com/petfolk as of the date checked.

Because each source covers a different population, time window and methodology, none of these figures is added to or averaged with any other. Petfolk's own contact and FAQ pages separately display a "4.8" rating and "9000+ reviews" next to a Google logo; these are Petfolk's own figures (apparently an aggregate of individual-location Google reviews) and were not independently verified here.

Is Petfolk Legitimate?

Petfolk is a real, operating veterinary clinic chain. Its parent, Petfolk Inc., is an active Delaware corporation registered to do business in North Carolina (NC SOSID 2369098), and clinics operate through a licensed professional entity, Petfolk Veterinary Care, PLLC (NC SOSID 2128837), which the North Carolina Veterinary Medical Board's public license-verification tool shows as holding active, inspected facility registrations for multiple North Carolina locations (for example, inspections recorded in January, February and July 2026 for its Concord, Holly Springs, Huntersville and Wake Forest clinics); no disciplinary notice against these registrations was found in the records checked, in the searches run on September 29, 2026. A search of CourtListener's federal court database run on September 29, 2026, for "Petfolk," "Petfolk Inc," "One Vet Inc" and "One Vet North Carolina" returned no matching federal lawsuits or opinions. Petfolk has raised at least $116 million in disclosed venture funding across three rounds since 2022 (Series A led by White Star Capital, Series B led by Movendo Capital, Series C led by Deerfield Management), and operates 50 clinics across 17 U.S. metro markets. At the same time, Petfolk's own Terms of Service and Privacy Policy identify the operator only as "Petfolk And Its Operator" rather than naming a specific legal entity, and its BBB profile shows a B- rating with 6 complaints in three years and a 1-out-of-5 customer-review average from 4 reviews; its Trustpilot profile is unclaimed with no reviews. This page assigns Petfolk no rating, score or "scam" label of its own — the licensing, funding and complaint information above is reported so readers can weigh it for themselves.

Company Relationships

• Affiliated with: Petfolk Veterinary Care, PLLC

Frequently Asked Questions