Parke

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://parkeofficial.com/
• Customer support portal: https://parke.customerdesk.io/
• Support / authenticity verification: [email protected]

Locations

Ordered from Parke, or thinking about it? What to check

Parke is a direct-to-consumer clothing brand that sells sweatshirts, hoodies, denim and loungewear through limited-quantity online "drops." According to Parke's own FAQ, "Our only official website is parkeofficial.com," and the company advises shoppers to "double check the spelling: parkeofficial (no extra letters or dashes)" and "make sure the site ends in '.com'" — a sign that similarly named sites exist; the FAQ also lists "poor designs, odd URLs, or suspicious pricing" as scam-site red flags. If you are unsure whether a site you found is the real one, Parke's FAQ says to "DM us or email [email protected] and we'll gladly confirm." If you believe you ordered from a fake site, the FAQ's own advice is to "contact your bank or credit card provider immediately to dispute the charge" and "report the site to us so we can flag it to our legal team." The domain parke.co, which does not belong to this brand, currently redirects to a GoDaddy "domain for sale" page, not to any storefront. Four other domains — parkeofficial.us, parkeofficial.us.com, parkehoodie.com and parkestores.com — were still live and selling similar sweatshirts and hoodies under the Parke name when checked again on September 29, 2026; parkeofficial.us’s own text states "parkeofficial.us is the Parke OFFICIAL US store," and parkestores.com’s own text states "OFFICIAL Parke US Store is parkestores.com" — both directly contradicting Parke’s own FAQ statement that parkeofficial.com is its "only official website." No ownership link between any of these four domains and Parke CPK LLC was found in the searches performed for this page.

Parke's own shipping policy states warehouse processing takes "5-7 business days" before an order ships, after which Economy delivery takes 2-5 business days, Express 2-3 business days, Overnight 1 business day, and International 10-20 business days (the company's FAQ page gives slightly different delivery windows for the same tiers, so treat the processing time as the main variable). Many items — "Sweatshirts, Sweats, Fleeces, Graphic Tees, Sunglasses, Preorders, Pop-up purchases, Sale Items" — are listed as final sale and "not eligible for return, exchange, or store credit"; a separate section of the same policy, headed "Cozies Are Always Final Sale," states specifically that sweatshirts, sweats and fleeces "are always final sale" and "cannot be returned for a refund or store credit and cannot be exchanged." For the items that are eligible, Parke's FAQ states "We currently do not offer returns for refunds" — only an exchange or store credit within 14 days of delivery, for items that are "new, unworn, unwashed, and in original packaging"; store credit is "valid for one year from the issue date." Parke's shipping policy states a returned item showing "signs of wear, damage, odors, or excessive wrinkling may incur a $15 restocking fee"; its FAQ states the same fee more bluntly, without the "may": "if a return is sent back with any signs of wear or excessive wrinkles, a $15.00 restocking fee will be charged." Both are Parke's own current wording. To start a return, the shipping policy says to "visit our returns portal, to set up your return and receive a prepaid label," and to allow "3-5 business days" for processing once received; an exchange carries a replacement shipping fee, store credit has the original shipping cost deducted from the refunded amount, and on international orders "return shipping costs are the customer's responsibility." A damaged-item claim must be submitted "within 5 days of delivery," and Parke defines damage as "manufacturing defects, major stitching issues, noticeable fabric flaws, or any significant imperfections that impact the product's functionality or appearance when received" — explicitly not "normal wear and tear or changes due to regular use over time." Parke's FAQ gives conflicting answers on order changes on the same page: one answer says you "can make edits (like updating a shipping address)" within "30 minutes after placing it on a typical day, and 60 minutes ... on Drop Days," while the very next answer says the company is "unable to change or edit your shipping address" at all "due to warehouse processing times." A banner shown on Parke's own product pages adds a third, more absolute statement: "Once your order is placed, we're unable to make any changes." These three statements are the company's own current wording and are not reconciled here.

Parke automatically adds a third-party "Onward" package-protection add-on to orders; its FAQ says approved claims lead to "a refund, replacement or store credit," but shipping and the Onward charge itself are not refunded. Parke's FAQ states that a claim filed with Onward must meet one of these windows: a package marked delivered but not received, "between 2 and 15 days after the delivery date"; a presumed-lost package with no tracking update, "between 7 and 30 days from the last tracking update"; or a damaged item or package, "no later than 15 days after the delivery date"; the same FAQ directs customers to file that claim "through the email you received from Onward after placing your order, or by going to this link (https://app.useonward.com/make-a-claim)." Separately, Onward's own Terms of Service (on Onward's site, not Parke's) set a general contractual notice deadline for its shipping-protection product: customers "must notify the Company of any lost or damaged products, for which shipping protection has been purchased, within 60 days of the date that such product(s) were purchased from the Store," or lose the benefit of the coverage — a longer, general window distinct from the shorter, claim-type-specific windows in Parke's own FAQ above. If a customer opts out of Onward at checkout, Parke's FAQ states "Parke is not responsible for your package once it has left our warehouse" and the customer bears the risk of loss, theft, or transit damage.

• Confirm you're on parkeofficial.com before ordering or entering payment details, per the company's own guidance above.
• Read the product page before buying — cozies (sweatshirts, sweats, fleeces), graphic tees, sunglasses, preorders, pop-up purchases and sale items are final sale and, per Parke's own policy, not eligible for a refund, an exchange, or store credit at all.
• Use Parke's support portal at parke.customerdesk.io for order issues; the company's Contact page does not list a phone number or mailing address, but its FAQ separately gives [email protected] and invites a DM for authenticity/fake-site questions.
• Report a damaged item within 5 days of delivery (or file a separate Onward claim within the windows given above) and keep photos, since those are the deadlines Parke's own FAQ gives for each.
• If you bought optional order/shipping protection (e.g. "Onward") at checkout, note that protection claims are handled by that third-party provider, not directly by Parke — BBB complaints describe at least one protection claim being denied and one instance of unresponsive support on both sides.
• If Parke's support portal doesn't respond, you can file a complaint with the Better Business Bureau or dispute the charge with your card issuer, as BBB complainants describe doing.

Company background

Parke is operated as Parke CPK LLC. Its Better Business Bureau business profile lists a business-start date of June 21, 2022 and a Saint Petersburg, Florida address; Florida's Division of Corporations (Sunbiz) confirms this business as an active Florida LLC (Document Number L22000282188, filed 06/21/2022, status ACTIVE), lists "KRAMER, CHELSEA P" as an Authorized Member at the same Saint Petersburg address BBB lists, and shows a September 2025 amendment. Sunbiz separately lists the identical Saint Petersburg address as the entity's Registered Agent (Northwest Registered Agent LLC), which is a national registered-agent service. Press coverage identifies Chelsea Parke Goles as the brand's founder and CEO: according to New Jersey Monthly, Goles (who attended Morristown Beard School and Dickinson College) and co-founder/COO Kira Kramer (who Goles met at 16 and who later married Goles's brother Jackson) began during the pandemic with a vintage/upcycled women's denim resale business based in Miami, then pivoted to sweatshirts in 2022 after finding that "two pairs of jeans that were the same size didn't fit the same way." The brand's own About page says it is "a woman-owned and run business" and describes expanding into basics and loungewear in 2023 and launching its "first original denim line" in 2024. Separately, Parke's own Terms of Service page, as posted on parkeofficial.com, still contains two unfilled template placeholders where a working link should be — "[LINK TO REFUND POLICY]" (appearing twice) and "[LINK TO PRIVACY POLICY]" — rather than an actual hyperlink, as of this check on September 29, 2026.

According to New Jersey Monthly, Parke's sales grew from "$100,000 in 2022 to $16 million as of November 2025," driven by social media (Instagram, TikTok, pop-up stores and monthly drops) rather than traditional advertising, and the brand manufactures its clothing overseas and warehouses it in Middletown, Pennsylvania. Inc.com separately reported, in a November 2025 profile, that Goles "scaled her clothing brand Parke from $100,000 in sales to a reported $16 million in revenue last year—without spending a single dollar on ads," adding that "Parke declined to share 2025 revenue." In April 2026, Inc.com reported that Parke launched an exclusive collection at Target, "designed in close collaboration with Parke founder and CEO Chelsea Parke Goles," covering "loungewear, ready-to-wear sets, denim, accessories," and the brand's "first foray into swimwear"; the 60-piece Target collection was priced mostly under $40 with some items from $5, compared with the $130 price Inc.com reported for Parke's signature logo crewneck sweatshirt on the company's own website.

Complaint record: BBB, Trustpilot, and USAComplaints, reported separately

Different sources track feedback about Parke, and this page reports each separately rather than combining them into one figure:

• BBB: Parke CPK LLC is not BBB accredited and carries an F rating, with BBB's stated "Reasons for rating" being "Failure to respond to 3 complaint(s) filed against business." BBB's complaints tab shows 3 total complaints in the last 3 years, all 3 closed in the last 12 months, and all marked "Unanswered." In the first complaint, the complainant alleges a hoodie arrived stained and, being final sale, could not be returned, and reports that a separate "Onward Protection" order-protection claim on the purchase was denied as "cosmetic" damage. In the second, the complainant alleges two unauthorized duplicate orders (each carrying a "$5.35 order protection fee") were charged on top of one intended sweatshirt purchase, for $307.50 total against an intended $148.40. In the third, the complainant reports that a sweatshirt which didn't fit was refused an exchange because it was final sale. BBB shows 0 customer reviews for the business.
• Trustpilot: Parke's own domain, parkeofficial.com, has an unclaimed profile with 0 reviews as of this check. A different, non-official domain (parkeofficial.us, which is not the site Parke's own FAQ names as official) has a separate Trustpilot profile showing 1.8 out of 5 from 15 reviews, with complaints about non-delivery and unresponsive support; because that is a different domain, its reviews are not counted as Parke's own record here; a Trustpilot profile tied to a domain does not by itself prove which website a reviewer actually purchased from.
• USAComplaints: 0 complaints have been submitted about Parke on this site as of September 29, 2026.

No CPSC recalls or warnings matching "Parke," and no federal court cases matching "Parke CPK" or "Parke" combined with "Goles," were found in searches performed on 2026-09-29; these are reported as the result of the specific searches performed, not as proof nothing exists.

Is Parke Legitimate?

Parke is operated by Parke CPK LLC, an active Florida limited liability company per the state's own Division of Corporations (Sunbiz) record (Document Number L22000282188, filed June 21, 2022, status ACTIVE), and is tied to a named founder, Chelsea Parke Goles, who has been covered in business press (New Jersey Monthly, Inc.com) and whose brand ran a 2026 collaboration with Target. Parke's own FAQ states "Our only official website is parkeofficial.com" and warns customers to check the domain spelling and ending, which indicates the brand itself is aware of look-alike sites using its name and imagery; a search of USPTO trademark filings under "PARKE" for clothing, re-run on September 29, 2026, turned up no live registration held by Parke CPK LLC in that search. Separately, Parke CPK LLC's BBB file shows an F rating because the business did not respond to any of three complaints filed there as of this check, covering final-sale/exchange disputes and a duplicate-billing dispute; Parke's official Trustpilot profile has no reviews on file. No CPSC recalls or federal court cases matching this brand were found in the searches run on September 29, 2026. This page assigns Parke no rating, score, or "scam" label of its own — the official policies, and the complaint and review record above, are reported so readers can judge for themselves before ordering.

Frequently Asked Questions