Outdoorsy Reviews, Complaints & Contacts

Contacts

PhoneEmailAddress

• Official websiteoutdoorsy.com ↗

Customer service & general contact

• Customer support (24/7)+1 877-723-7232
• Customer support[email protected]
• Help Centersupport.outdoorsy.com/hc/en-us ↗

Privacy requests

• Privacy requests[email protected]

Other contacts

• Claims Team (total-loss questions)[email protected]

Locations

• Headquarters2010 S Lamar Blvd, Ste 225 Austin TX 78704

Is Outdoorsy Legitimate?

BBB, Trustpilot

Legal name

Outdoorsy, Inc.

Founded

2014

Business type

Online peer-to-peer and professional RV, campervan and campsite rental marketplace operated by Outdoorsy, Inc. of Austin, Texas

Website

outdoorsy.comSource: outdoorsy.com, checked 2026-10-22

Headquarters

Austin, TXSource: BBB profile for Outdoorsy, Inc., Austin, TX lists the headquarters as 2010 S Lamar Blvd Ste 225, Austin, TX…, checked 2026-10-22

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaint and review record

These figures are each source's own, as displayed on 2026-10-22, and are not added together or compared.

• This site: No published complaint reports are currently linked to this profile.
• BBB (Outdoorsy, Inc., Austin, TX): rating A+, BBB Accredited; 132 complaints in the last 3 years and 33 in the last 12 months; customer reviews average 1.05 out of 5 across 74 reviews. BBB says the displayed complaint text might not represent all complaints, and that customer reviews are not used in its letter grade. BBB page data show the file opened 2018-07-02 and accreditation dated 2021-04-28.
• Trustpilot: 3.2 from 26,115 reviews, claimed profile since October 2016, 110 reviews in the last 12 months; the company invites customers to review and, per Trustpilot, replied to 100% of negative reviews, typically within 48 hours. Trustpilot says it does not fact-check reviews.

BBB and Trustpilot report very different figures for the same company; each measures something different and neither is a finding about any single booking.

Outdoorsy complaints: cancel, refund, deposit, dispute and contact

This page was checked on 2026-10-22. No complaints about Outdoorsy are linked from this site's archive (0 linked reports), so the figures on this page come from Outdoorsy's own pages, BBB, Trustpilot and court dockets.

• Cancel a booking. The Guest Help Center says: "Once your booking is confirmed, you can cancel within 24 hours for a full refund if your trip is more than 7 days away, or within 1 hour if your trip is within 7 days or less." It adds that there is no grace period for same-day bookings. After that, the Host's policy applies: the article says Outdoorsy has three cancellation policies (Flexible, Moderate, Strict) that Hosts choose from, shown on the listing page and the trip page. For bookings created on or after February 2, 2026 the article describes updated policies and says the Legacy Outdoorsy Cancellation Policies govern bookings created before that date.
• What the article lists as refundable. For all three policies the article lists the Service Fee under "What's Not Refunded", lists Trip Protection (travel insurance) as refundable only if cancelled within 10 days of purchase or if the Host cancels, and says protection packages, damage protection, add-ons, prep fees and the security deposit waiver (and their taxes) are always 100% refundable. Rental-amount refunds differ by policy and timing, for example Flexible: full rental amount more than 30 days before the start date, 50% at 30 days or fewer; Moderate: full rental amount more than 30 days before, 50% between 30 and 8 days before, and the Rental Amount not refunded at 7 days or fewer; Strict: full rental amount more than 30 days before, none at 30 days or fewer.
  More detailShow less

  The article says Trip Protection coverage "is only available for purchase by U.S. residents". Read the table for your booking date on the Help Center page.

• If the Host cancels. The Terms say: "If a Host cancels a confirmed Booking, Outdoorsy will refund to the Guest the Fees for such Booking within a commercially reasonable time", and tell Guests who have not received a cancellation email to contact support by ticket.
• Payment timing and deposit. The Help Center says a trip 30 days or less away is charged in full at booking; for a trip more than 30 days away a Guest can pay in full or pay a reservation deposit (50% of the trip cost plus 100% of the service fee and any Trip Protection), with the balance charged 30 days before the trip. The Terms say Hosts may require a security deposit and that Outdoorsy, as the payment agent of the Host, obtains a pre-authorization of the Guest's card before the Key Exchange. The Help Center says that in the reservation-deposit option the security-deposit authorization hold is processed 2 days before the trip start, and that for PayPal payments "the option to split your payments into 2, paying only a deposit upon booking, is unavailable".
  More detailShow less

  On Hosts' deposit claims the Terms say Outdoorsy "is not responsible for administering or accepting any claims by Hosts related to security deposits, and disclaims any and all liability in this regard". The Terms also say "All Outdoorsy-granted credit(s) expire one (1) year from issuance and are not redeemable for cash".

• Dispute with a Host or a charge. The Help Center article "I had a negative experience with my booking" says to first contact the Host, and if no solution is reached, "please contact Customer Support and we'll help you file a dispute", after which, the company says, its Resolutions Team will "listen to both parties and come up with an equitable resolution".
• Damage and claims. The Help Center article on returned damage (written for Hosts) says damage can be collected from the security deposit or, if the Guest chose a security deposit waiver, from the Guest's payment method, and that formal insurance claims go through the booking's Protection Package tab. It says claims are filed from the booking's Protection Package tab ("File a Claim"), must be submitted within 48 hours after the booking ends, and need pre- and post-trip photos taken within the app. For total-loss questions it gives [email protected] for the Claims Team; for other collection issues it gives chat or [email protected]. On total loss it says Outdoorsy "owes up to the actual cash value of your vehicle, with a maximum of $300,000" and that it "does not insure vehicles with a salvage title".
• Contact. The Help Center says support is available 24/7 by chat, at [email protected] or at +1 877-723-7232.
• Arbitration. The Terms incorporate a Dispute Resolution / Arbitration Agreement and say, in capitals, that unless you opt out within 30 days, disputes with Outdoorsy are resolved by binding arbitration and class actions are waived, with limited exceptions. The Terms set Texas law (with the Federal Arbitration Act for the arbitration agreement). Read that section before bringing a claim.
• Outside routes. A card dispute through your card issuer, a complaint to your state attorney general (for example the Texas Attorney General's online consumer complaint form, which says complaints are open to the public under Texas law) and the BBB complaint process are separate from Outdoorsy's own channel.

Court records

Court records

Justia's party search for Outdoorsy returned 12 federal dockets when checked on 2026-10-22; the four on this page are the ones that bear on how the company deals with customers. A patent case (Virtual Creative Artists, 2024), an employment wage case removed in 2025 (Lenner), two insurer coverage cases (Nautilus Insurance Company, 2023, in N.D. Cal. and D. Haw.), a personal-injury docket in D. Nev. (Salguero v. Goss RV, 2022) and a trademark docket with a long list of defendants (Wham-O, 2023) are not summarized. Terminations of older dockets are not restated here because the later docket status was not re-checked. All entries on this page are allegations or procedural steps, not findings about the merits.

Court & Public Records

Who operates Outdoorsy

The Terms of Service name Outdoorsy, Inc. and its subsidiaries as the operator. BBB lists Outdoorsy, Inc. at 2010 S Lamar Blvd Ste 225, Austin, TX 78704-3357, entity type Corporation, and names Jeff Cavins as director. The Outdoorsy Group page says the group "integrates marketplace technology, insurance, and real estate", lists the Outdoorsy marketplace, the Roamly insurance business and the Outdoorsy Destination Network, and gives this timeline in the company's own words: its timeline lists 2014 (founded and incubated at NFX), outdoorsy.com launched in 2015 and Roamly launched in 2016, while the narrative on the same page says the group was founded in 2015; the page does not say which year is correct. The company says the marketplace operates in 14 countries. BBB keeps a separate profile for Outdoorsy Insurance Group, LLC (Roamly), which this page does not combine with Outdoorsy, Inc.

The Terms describe a platform for outdoor accommodations and Vehicle sharing, and state that Outdoorsy is not a party to Host-Guest bookings and is not a vehicle broker, agent, real estate broker, travel agency or insurer (the Terms print this in capital letters).

Frequently Asked Questions