Independent profile. Not owned, sponsored or endorsed by Nuvia Dental Implant Center.

Nuvia Dental Implant Center Reviews & Complaints

Nuvia Dental Implant Center (nuviasmiles.com) is a network of more than 50 US full-arch dental implant clinics that market permanent zirconia teeth within 24 hours of surgery. The business started in 2020 and is managed from Salt Lake City, Utah. Each clinic is a locally owned practice with a business affiliation to Nuvia MSO, LLC, a dental support organization that provides non-clinical support. Its Salt Lake City BBB profile is accredited; complaints there concern refunds of deposits and prepayments, patient-financing loans, and the results of implant treatment. In February 2024 three plaintiffs filed a medical malpractice suit in Dallas County, Texas against Nuvia MSO, a Dallas clinic entity, Nuvia's dental lab and three dentists.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEnuviasmiles.com
HEADQUARTERSSalt Lake City, UT
PROFILE CHECKED2026-11-05
Submit a Complaint Official website ↗

Contacts

PhoneEmailAddress

Settlements & legal notices

Reference numbers (not support lines)

  • Listed by BBBSalt Lake City head office, as listed by BBB(385) 217-4807

Other contacts

VERIFIED

Locations

  • Headquarters7138 S Highland Dr Ste 211 Salt Lake City UT 84121-3787
EDITORIAL

Is Nuvia Dental Implant Center Legitimate?

BBB

Legal name
Nuvia MSO, LLC
Founded
2020
Business type
Full-arch dental implant clinic network supported by a dental support organization
Website
nuviasmiles.comSource: Nuvia official website, checked 2026-10-27
Headquarters
Salt Lake City, UTSource: Better Business Bureau, checked 2026-11-01

Nuvia is a network of full-arch dental implant clinics supported by a dental support organization. Its Salt Lake City Better Business Bureau profile has been BBB Accredited since March 3, 2021, and BBB lists the business start date as January 17, 2020, the owner as Alex Swanson and 52 locations. The same profile shows 220 complaints in the last 3 years, 74 of them in the last 12 months; Nuvia answered 157 and BBB marks 63 as resolved. The largest groups are product issues (83) and service or repair issues (68); many refund disputes are filed under the product type, so that label does not mean the complaint is about the implants themselves. BBB says these figures cover the headquarters and corporate-owned locations; some local centers also have their own BBB listings.

In court, three plaintiffs filed a medical malpractice suit in February 2024 in the 191st District Court of Dallas County, Texas against Nuvia MSO, LLC, its Dallas clinic entity NIC-Dallas, PLLC, Nuvia Dental Lab, LLC and three dentists. These are claims, not findings of the court.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBSalt Lake City profile, complaints in the last 3 years at headquarters and corporate-owned locations
10,196 reviews · 220 complaints · BBB business grade A+
EDITORIAL

Complaint Themes

Financing loans and payment demands after cancellationDeposit and refund disputesProblems with implant treatment results

These themes are summarized from the independent sources cited on this page. They are not counted from complaints on USAComplaints, where none have been submitted yet.

EDITORIAL

What Complainants Allege

Most recent complaints on Nuvia's Salt Lake City BBB profile are about money. People ask for the return of an $89 consultation deposit after cancelling, sometimes saying they were told to come in person to get it back, or for the return of large prepayments, often more than $20,000, after a surgery was cancelled for medical reasons. Others dispute charges the clinic treated as non-refundable. Several patients say a patient-financing loan was paid out to the clinic for treatment they never received, and some say their calls about it were not returned. A smaller number concern the treatment itself, such as an implant with a persistent odor and taste that the patient says the clinic has not fixed.

Nuvia replies to most of these complaints on the BBB site. In refund cases its replies usually say the refund has been processed and give a time for it to arrive, from 7 to 14 business days. The 2024 Dallas County lawsuit makes more serious claims: it accuses the company, a Dallas clinic, its dental lab and three dentists of medical malpractice.

Had an experience with Nuvia Dental Implant Center? Tell other people what happened.

Submit a Complaint
EDITORIAL

Before You Commit to Full-Arch Implant Treatment

  • Before you sign: ask for the written treatment plan, the total price, what the price includes (sedation, follow-up visits, adjustments, replacement of a broken bridge) and the refund rules for any deposit or prepayment.
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    Read the loan agreement separately: patient financing is a separate contract with a lender, so cancelling treatment does not by itself cancel the loan. For full-mouth extractions, an independent second opinion from an oral surgeon or prosthodontist outside the network is worth the time.

  • Know who treats you: each Nuvia center is a locally owned practice with its own legal name, which appears on your treatment agreement and receipts; use that name in any written complaint or claim.
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    The surgeon and restorative dentist are licensed by your state dental board, and you can look up their licenses on the board's website. For day-to-day questions call your own center: Nuvia's contact page lists each center's address and direct phone line.

  • If you cancel or want a refund: ask the center in writing, keep a copy, and note the date. Nuvia's BBB replies most often tell patients to allow up to 14 business days for a processed refund to arrive. If you financed the treatment, also tell the lender in writing that you cancelled.
  • If the result is poor: request a copy of your records, X-rays and CT scans in writing; under the federal HIPAA rule a provider generally has 30 days to respond. Get a second opinion before agreeing to corrective surgery. Deadlines for dental malpractice claims are short in many states (generally two years in Texas and Utah, for example), and both states require a written notice to the provider before a lawsuit can be filed (at least 60 days before in Texas, 90 days in Utah), so speak to a malpractice lawyer early if you are considering a claim.
  • Card payments: if you paid a deposit or treatment by credit card and the clinic will not refund it for services it did not provide, dispute the charge with your card issuer in writing within 60 days of the statement showing it; the Fair Credit Billing Act treats services not delivered as agreed as a billing error.
  • Escalate: file a complaint with the BBB, your state attorney general's consumer protection office (Nuvia's head office is in Utah, where the Division of Consumer Protection takes complaints), the FTC at ReportFraud.ftc.gov, and, for quality-of-care problems, the dental board of the state where you were treated. Problems with a patient-financing loan can go to the Consumer Financial Protection Bureau.
  • Legal disputes: for a treatment or refund dispute, your rights come from your treatment agreement with the center and your loan agreement, not from Nuvia's website terms, so read those first and check them for an arbitration clause.
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    Nuvia's website Terms and Conditions cover only use of its websites and apps; disputes under them start with a written notice to [email protected] and go to individual arbitration in Utah, though you may bring an individual claim in your local small claims court instead.

PUBLIC RECORD

Court & Public Records

Jill Button v. Nuvia MSO, LLC et al.

Filed

191st District Court, Dallas County, TexasSource ↗

Filed — no final outcome recordedThree plaintiffs, including Jill Button, filed a medical malpractice suit against Nuvia MSO, LLC, doing business as Nuvia Implant Center, together with NIC-Dallas, PLLC, Nuvia Dental Lab, LLC and three dentists. These are the plaintiffs' allegations, not findings of the court.
EDITORIAL

What Nuvia Dental Implant Center Does

Nuvia Dental Implant Center (nuviasmiles.com) offers full-arch dental implants for people with missing or failing teeth. Its main selling point is a permanent zirconia bridge fitted within 24 hours of implant surgery, instead of a temporary denture worn for months. Nuvia's own disclosures say not every patient who comes for a consultation is medically cleared for this, and follow-up visits are needed to confirm the implants have healed in and to adjust the bridge. Some patients pay with a patient-financing loan, which is a separate contract with the lender.

Nuvia is not one national dental practice. According to its disclosure page, each center is a locally owned practice run by prosthodontists, oral surgeons and restorative dentists working as practice associates and independent contractors, and each has a business affiliation with Nuvia MSO, LLC, a dental support organization that provides non-clinical support. The business started in 2020 and is managed from Salt Lake City, Utah. Its contact page advertises more than 50 centers across the country. Its location pages list centers in Tampa, Florida (10008 N Dale Mabry Hwy, Ste 250) and Pittsburgh, Pennsylvania (5700 Corporate Dr, Ste 235). BBB lists Alex Swanson as the owner.

VERIFIED

Company Relationships

  • Affiliated withNIC-Dallas, PLLC
EDITORIAL

Frequently Asked Questions

Is Nuvia Dental Implant Center legitimate?

Nuvia is a network of dental implant centers in operation since 2020, each a locally owned practice affiliated with the support company Nuvia MSO, LLC. Its Salt Lake City BBB profile has been accredited since 2021 and shows 220 complaints in the last 3 years, most of which Nuvia answered. The main complaints concern deposit and prepayment refunds and patient-financing loans, and in 2024 a malpractice suit was filed against the company in Dallas County, Texas.

Is Nuvia Dental Implant Center a franchise?

Nuvia does not describe its centers as franchises. Its disclosure page says each center is a locally owned and operated practice with a business affiliation to Nuvia MSO, LLC, a dental support organization that provides non-clinical support, and that the prosthodontists, oral surgeons and restorative dentists work as practice associates and independent contractors. Clinic entities carry their own names in legal filings, for example NIC-Dallas, PLLC. Clinical care is the responsibility of the licensed dentists at your center.

Has Nuvia Dental Implant Center been sued?

In February 2024 three plaintiffs sued Nuvia MSO, LLC, its Dallas clinic entity NIC-Dallas, PLLC, Nuvia Dental Lab, LLC and three dentists in the 191st District Court of Dallas County, Texas, alleging medical malpractice. These are the plaintiffs' allegations, not findings of the court.

How many Nuvia Dental Implant Center locations are there?

More than 50. Nuvia's contact page advertises more than 50 centers, each with its own address and direct phone line, and its BBB profile lists 52 locations. The network keeps opening new centers, so check the contact page for the one nearest you.