Independent profile — not affiliated with Nuvia Dental Implant Center
Nuvia Dental Implant Center
Nuvia Dental Implant Center (nuviasmiles.com) is a US dental support organization founded in 2020 and headquartered in the Salt Lake City, Utah area, offering full-arch "teeth in a day"-style implant procedures through a network of dozens of dental clinics -- each legally a separate professional practice (e.g. "NIC-Dallas, PLLC") affiliated with the management company Nuvia MSO, LLC, rather than a single national practice or classic franchise. Its main Salt Lake City BBB profile carries an A+ rating and accreditation since 2021, but logged 207 complaints in the last 3 years, mostly over billing, service, and sales/advertising issues. Nuvia is a defendant in an active Texas dental malpractice lawsuit (Button v. Nuvia MSO, LLC, filed 2023) alleging severe complications from full-mouth extraction and implant procedures, and separately has itself sued at least one patient over unpaid financing. Reported location counts, revenue, and independent review ratings vary significantly between sources and could not be fully reconciled in this research.
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Salt Lake City BBB-listed phone: 385-217-4807
- Official website: https://www.nuviasmiles.com
Locations
| Type | Address |
|---|---|
| Headquarters | 7138 S Highland Dr Ste 211 Salt Lake City UT 84121-3787 |
What Nuvia Dental Implant Center Does
Nuvia Dental Implant Center (marketed as "Nuvia Smiles" at nuviasmiles.com) is a dental support organization (DSO) founded in 2020 and based in the Salt Lake City, Utah area, offering full-arch "teeth in a day"-style dental implant and extraction procedures. Rather than operating as a single national dental practice, Nuvia's business model affiliates dozens of separately-licensed local practices (each a distinct professional entity, such as "NIC-Dallas, PLLC" or "NIC-Minneapolis PLLC") with a management company, Nuvia MSO, LLC, which provides marketing, administrative, and financial support -- the licensed dentists and oral surgeons at each location are independent contractors of their local practice entity, not direct employees of a single corporate practice. Co-founders include CEO Alex Swanson and Chief Clinical Officer Dr. Preston Hansen, alongside Chairman Paul W. Campbell. This research found conflicting figures for how many centers Nuvia currently operates -- secondary sources and different snapshots of the company's own website variously cite figures from the high teens to 50+ -- so no specific location count is stated here as confirmed fact.
Is Nuvia Dental Implant Center Legitimate?
Nuvia is a real, operating network of licensed dental practices -- not a shell operation. Its main Salt Lake City, Utah Better Business Bureau profile carries an A+ rating and has been BBB Accredited since March 3, 2021 (file opened February 25, 2021; business started January 17, 2020). However, that profile also shows 207 complaints in the last 3 years (82 closed in the last 12 months), split roughly evenly between product/treatment-outcome issues (75), service/repair issues (66), and sales/advertising issues (26), with billing complaints (23) also notable. Of these, 150 are marked "Answered" and 57 "Resolved." Note that Nuvia also maintains separate BBB profiles for individual locations/franchise-style entities (Baltimore MD, Cherry Hills Village CO, West Bloomfield MI, and a Roseville MN profile under the name "NIC-Minneapolis PLLC dba Nuvia Dental Implant Center," among others), each with its own, separately-tracked complaint history not consolidated into the figure above.
Beyond BBB, this research located one significant active malpractice lawsuit (Button v. Nuvia MSO, LLC, filed in Dallas County, Texas in February 2023 -- see the related case entry) alleging severe complications following extraction and implant procedures. Several third-party legal-marketing websites reference a broader "Nuvia implant lawsuit" in the context of soliciting potential plaintiffs; these appear to be lawyer lead-generation pages rather than reporting on a confirmed, consolidated class action, and this research could not verify that a formal class action against Nuvia exists. No state dental-board disciplinary action against Nuvia-affiliated dentists was located, though Utah's licensing board does not publish pending-complaint data, only final disciplinary orders, so this is not confirmation of a clean record for every affiliated practitioner.
What Complainants Allege
Complaints reviewed for this profile describe a recurring pattern common to high-volume, sales-driven dental implant chains: a consultation and same-visit financial commitment (sometimes with same-day credit approval) before extensive treatment planning with a treating dentist; disputes over deposits and refunds when a patient declines to proceed; and dissatisfaction with prosthetic fit, appearance, or function after full-arch procedures. The active Texas lawsuit reviewed for this profile alleges a more severe version of this pattern: multiple tooth extractions followed by an ill-fitting prosthesis, bone and tissue loss, and the need for corrective surgery. Complaints also reference pressure around financing terms and difficulty reaching a consistent point of contact for post-treatment concerns.
Before You Commit to Full-Arch Implant Treatment
- Ask for the full treatment plan and total cost in writing, including financing terms, before paying any deposit -- and get an independent second opinion from an unaffiliated oral surgeon or prosthodontist before agreeing to multiple extractions in a single visit.
- Confirm which specific licensed dentist(s) will perform your procedure and their individual state license status; in a DSO model like Nuvia's, the treating dentist is licensed by the state, not the marketing brand.
- Ask explicitly about the deposit/refund policy if you decide not to proceed after a consultation, and get that policy in writing.
- If you experience a poor outcome, request your complete records and imaging in writing, and consider a second opinion before agreeing to a revision procedure with the same provider.
- You can file a complaint with the Better Business Bureau, the dental licensing board in the state where your procedure was performed, and, for financing-related disputes, the Consumer Financial Protection Bureau.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Jill Button v. Nuvia MSO, LLC et al. Docket DF-23-02440 | District Court, Dallas County, Texas (Judge Gena Slaughter) | Filed | Filed — no final outcome recorded Dental malpractice lawsuit naming Nuvia MSO, LLC d/b/a Nuvia Implant Center, NIC-Dallas, PLLC, Nuvia Dental Lab, LLC, and three named dentists (Albert Park, DDS; Venkata Mohan Mutnuri, DDS; Haroon Ismaili, DDS) as defendants. The plaintiff alleges ill-fitting prosthetics following multiple tooth extractions, significant bone and tissue loss, disfigurement, chronic pain, and the need for revision surgeries and bone grafts. Reported as an open case; no verdict or settlement located in this research. | Source | |
| Nuvia Dental Implant Center v. Schnurbusch, Kevin M. Docket 2023CV030789 | District Court, Jefferson County, Colorado | — | Filed | Filed — no final outcome recorded In this case Nuvia is the plaintiff, not the defendant -- a breach-of-contract suit against a patient, consistent in context with an unpaid-financing collection action rather than a malpractice claim, though the precise underlying dispute was not confirmed beyond the case caption in this research. | Source |
Company Relationships
- Affiliated with: NIC-Dallas, PLLC
Frequently Asked Questions
Is Nuvia Dental Implant Center legitimate?
Nuvia is a real network of licensed dental practices operating under a dental-support-organization (DSO) model, not a shell company. Its main BBB profile carries an A+ rating and accreditation since 2021, but also shows 207 complaints in the last 3 years and at least one active malpractice lawsuit (filed 2023 in Texas) alleging severe complications from an implant procedure.
Is Nuvia Dental Implant Center a franchise?
Not in the traditional sense. Nuvia operates as a dental support organization (DSO): each local clinic is a separately licensed professional entity (for example "NIC-Dallas, PLLC"), affiliated with the management company Nuvia MSO, LLC, which provides marketing, administrative, and financial support. The treating dentists are independent contractors of the local practice, not direct employees of one national company.
Has Nuvia Dental Implant Center been sued?
Yes. An active Texas lawsuit (Button v. Nuvia MSO, LLC, filed February 2023 in Dallas County) alleges severe complications -- bone and tissue loss, disfigurement, chronic pain, and the need for revision surgery -- following extraction and implant procedures. This research could not confirm claims on some legal-marketing websites of a broader consolidated class action against Nuvia.
How many Nuvia Dental Implant Center locations are there?
This could not be confirmed as a single reliable figure. Different sources and snapshots of the company's own marketing materials cite location counts ranging from under 20 to 50+, which this research could not reconcile -- treat any specific count you see elsewhere with caution and confirm directly with the company for your area.