Independent profile. Not owned, sponsored or endorsed by Nuts.com.

Nuts.com Reviews, Complaints & Contacts

Nuts.com is an online seller of nuts, dried fruit, chocolate and snacks operated by Nuts.com, Inc. of Cranford, New Jersey. This page quotes its order-problem, cancellation and Auto Delivery rules, BBB and Trustpilot figures as displayed on 2026-10-22, FDA recall entries and federal court records. No archive complaints are linked.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEnuts.com
HEADQUARTERSCranford, NJ
PROFILE CHECKED2026-11-05
Submit a Complaint Official website ↗
VERIFIED

Contacts

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

Corporate & press

VERIFIED

Locations

  • Headquarters125 Moen Street Cranford NJ 07016
EDITORIAL

Is Nuts.com Legitimate?

BBB, Trustpilot

Legal name
Nuts.com, Inc.
Founded
1929
Business type
Online retailer of nuts, dried fruit, chocolate, snacks and pantry goods operated by Nuts.com, Inc. of Cranford, New Jersey
Website
nuts.comSource: nuts.com homepage, checked 2026-10-22
Headquarters
Cranford, NJSource: Nuts.com Contact page 'Mail 125 Moen Street, Cranford, New Jersey 07016', checked 2026-10-22

Nuts.com, Inc., an online retailer of nuts, dried fruit, chocolate, snacks and pantry goods, is named as the operator in the nuts.com Terms, which give a street address in Cranford, New Jersey that matches the Contact page and the BBB profile. The BBB file for Nuts.com, Inc. was opened 2004-08-02, and BBB lists the business as not accredited with a rating of F, citing one unanswered and three unresolved complaints. Trustpilot shows 3.9 from 1,322 reviews with the profile claimed since May 2016. FDA lists seven firm-initiated recalls of products sold by Nuts.com from 2012 to 2026, all with status Terminated. Court records identified are two federal ADA dockets from 2019 and 2022-2023 and four California Proposition 65 notices or settlements dated 2016 to 2025. Return rules differ between the Terms ("ALL SALES ARE FINAL", Return Policy suspended) and the Help Center (case-by-case within 14 days of delivery).

BBB and Trustpilot figures differ and cannot be combined, and the company's statements about its history are its own.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBNuts.com, Inc., Cranford, NJ
33 reviews · 62 complaints · BBB business grade F · average customer rating 1.21 / 5
Trustpilot
1,322 reviews · TrustScore 3.9 / 5
EDITORIAL

Complaint record

Figures are as displayed on 2026-10-22. BBB and Trustpilot are different services with different methods; their numbers are shown side by side and are not added together or averaged. No published complaint reports are currently linked to this profile.

BBB profile for Nuts.com, Inc., Cranford, NJ. The page says "This business is NOT BBB Accredited", shows a BBB Rating of F, and gives BBB's reasons as "Failure to respond to 1 complaint(s) filed against business" and "3 complaint(s) filed against business that were not resolved". The complaints tab says "62 complaints in the last 3 years" and "26 complaints in the last 12 months", and adds that when considering complaint information one should consider the company's size and volume of transactions. The reviews tab shows 1.21 out of 5 as the average of 33 customer reviews. BBB states that the complaint text displayed might not represent all complaints filed. The BBB page data also contains an accreditation date field of 2005-06-28, although the page says the business is not accredited; we do not know what that field records.

Trustpilot page for www.nuts.com. Trustpilot shows 3.9 from 1,322 reviews, with 478 reviews in the last 12 months and a star split of 60 percent five-star, 4 percent four-star, 4 percent three-star, 6 percent two-star and 26 percent one-star. The profile is shown as claimed since May 2016. Trustpilot notes "No recent history of asking for reviews" and that the company "hasn't invited customers recently, so reviews may not be representative", and that the company "Hasn't replied to negative reviews". Trustpilot says it does not fact-check reviews.

Archive on this site. 0 complaints are linked. Older archive posts with similar-sounding names (for example other online sellers whose names contain "nuts") concern different businesses and were not linked.

Had an experience with Nuts.com? Tell other people what happened.

Submit a Complaint
EDITORIAL

Nuts.com complaints: report a problem, cancel, refund and contact

This page was checked on 2026-10-22. No complaints about Nuts.com are linked from this site's archive (0 linked reports), so the figures on this page come from the company's own pages, BBB, Trustpilot, the FDA's food enforcement reports and court indexes. Nuts.com is the online food retailer run by Nuts.com, Inc. of Cranford, New Jersey.

  • Report an order problem. The Help Center says: "Due to the consumable nature of our products, we handle all requests on a case-by-case basis within fourteen (14) days of the delivery date." It tells customers to contact customer service at [email protected] or live chat within that window, says orders are on file and proof of purchase is verified, and adds that Nuts.com "may require photographic evidence before proceeding with any type of credit or refund".
    More detailShow less

    The Contact page also has a form with the purposes "Report a problem with an order" and "Report a problem with a delivery".

  • What the Help Center says a claim cannot be for. Its list of requirements says a request cannot be for an e-gift certificate, a digital product (for example Gift Drop) or a custom product (for example Build Your Own Box, Custom Tray, Custom Trail Mix); that gift recipients are not eligible for refunds because refunds go to the original method of payment; that Gift with Purchase items are not eligible for returns, refunds or store credits; and that "We do not accept returns for by-the-case bulk items".
  • What the Terms say. The Terms and Conditions state "UNLESS OTHERWISE INDICATED, ALL SALES ARE FINAL AND NON-REFUNDABLE" and, in the Return Policy paragraph, "We have suspended our Return Policy indefinitely. However, if for any reason, you are dissatisfied with the Nuts.com Product(s) purchase you made from the Site, please contact us at [email protected] and we will attempt to address your concern." The Terms and the Help Center are two live company pages with different wording; both are quoted here and neither is picked as the policy. The Terms also say that if an order is cancelled after payment, Nuts.com "shall immediately issue a credit to that customer’s Payment Method", and that for a backordered product that is no longer available "we will cancel your order, notify you immediately via email and provide you with a refund".
  • Cancel or change an order. The Help Center says: "Since our fulfillment center processes orders quickly there is a limited time frame to cancel and modify orders." If an order has shipped or been delivered, "we cannot process any cancellation or modification requests"; if it is in transit and needs an address change, Nuts.com says it may be able to ask the courier.
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    It asks customers to email [email protected] as soon as possible, and notes that custom products cannot be cancelled once in production.

  • Cancel Auto Delivery (subscription). The Help Center's Auto Delivery FAQ says to open the Auto-Delivery page in Your Account, choose Manage, use the three-dot menu beside the subscription and select Cancel Subscription; after confirming and giving a reason, "your subscription will be cancelled and no future orders will be placed" and an email confirmation follows. The same FAQ says: "Please allow up to 24 hours for any modifications or cancellations to be processed." It also describes a 5% discount on subscription deliveries and free shipping when at least $59 of subscription products ship on the same date to each address.
  • Late or missing deliveries. The Help Center has articles titled "Where is my order?", "Why is my order late?" and "Delayed Orders"; the last says that if an order is delayed and needed urgently, contact the Customer Experience Team via chat or email at [email protected].
  • Phone and hours. The Contact page lists 800-558-6887, with hours Sunday 8am-4.30pm, Monday to Thursday 8am-8pm and Friday to Saturday 8am-6.30pm ET, and the mailing address 125 Moen Street, Cranford, New Jersey 07016. The Contact page lists [email protected] as its email while the Help Center and Terms name [email protected] for order problems.
  • Food safety. Check any lot or SKU against the FDA recall entries described on this page, and keep your order email, which the Help Center says it uses to verify proof of purchase.
  • If the company does not resolve it. A card dispute with your card issuer, a complaint to your state attorney general's consumer protection office, an FTC report, or a BBB complaint are separate routes. A BBB complaint is not a ruling; see the complaint record for how BBB displays this company.
EDITORIAL

FDA recall records

FDA's food enforcement reports (openFDA, queried 2026-10-22 for recalling firm Nuts.com, Nuts.com, Inc. and Newark Nut Stores) list the following firm-initiated recalls of products sold by Nuts.com. FDA shows each as status "Terminated". Classification is as FDA lists it. Dates are the recall initiation dates in the FDA record.

More on regulatorsShow less
  • Espresso Malted Milk Balls (recall H-0632-2026), initiated 2026-03-10, Class I. Reason: undeclared allergen, wheat and soy (from soy lecithin); the record says the ingredient statement and allergen information do not include wheat or soy. Quantity listed 10,190 lbs, distributed throughout the US; terminated 2026-05-29.
  • S'mores Bites (F-0037-2025), initiated 2024-09-13, Class I. Reason: undeclared milk, from a mix-up between the product description and the ingredient list. Quantity listed 3,716 lbs; distributed to many states and DC; terminated 2025-02-11.
  • Paprika, 25 lb bag (F-1758-2024), initiated 2024-08-16, Class I. Reason: possible Salmonella contamination. Quantity listed 100 lbs, distributed to consignees in VA and MA; terminated 2024-11-05.
  • Ground Sumac (F-1674-2024), initiated 2024-07-15, Class II. Reason: undeclared gluten. Quantity listed 373 lbs, distributed to online consumers in listed states, Canada and the US Virgin Islands; terminated 2024-11-01.
  • Diced Dried Figs (F-0361-2021), initiated 2021-03-15, Class I. Reason: undeclared almonds. Quantity listed 20 lbs, distributed nationwide; terminated 2022-02-24.
  • Bourbon Street Mix (F-3384-2017, recalling firm Newark Nut Stores, Inc.), initiated 2017-07-27, Class II. FDA's product description names no brand and attributes the product to the firm "(Nuts.com)". Reason: undeclared cashews; the record says the firm learned of the problem through a customer complaint. Quantity listed 2,666 units sold in 1,854 orders, distributed throughout the United States; terminated 2021-08-12.
  • Organic Pine Nuts, 1 lb (F-0028-2013, recalling firm Newark Nut Stores, Inc.), initiated 2012-08-21, Class I. Reason: pine nuts may contain peanuts. Quantity listed 870 lbs, lot 97368, distributed nationwide; terminated 2015-06-11.

A separate FDA record, F-0074-2020, lists the recalling firm as "The Newark Nut Store" of Linden, NJ for Koppers Chocolate Dark Chocolate Gummy Bears (initiated 2019-09-25, Class II, undeclared milk); because the record does not tie that firm to Nuts.com, Inc., it is not counted on this page. These entries are recalls the firm initiated, not findings of wrongdoing. This section covers only the FDA enforcement-report entries returned by that search; California Proposition 65 notices naming Nuts.com are summarised in the court records section. The company's own recall information was not located: a nuts.com/pages/recalls address returned "404 Not Found" on 2026-10-22, and the Help Center list shown that day had no recall article.

EDITORIAL

Court records

Court records

CourtListener (queried 2026-10-22, case-name search for "Nuts.com") returned two federal dockets captioned against Nuts.com, Inc.: Bassaw (S.D.N.Y.) and Suchenko (W.D. Pa.). Both list the Americans with Disabilities Act (42 U.S.C. 12101) as the cause of action. A party search for "Nuts.com" also returns a third docket, the Suchenko lead case West v. DocuSign, Inc., 2:19-cv-00501 (W.D. Pa.), in which Nuts.com, Inc. appears as a party (see the court cases on this page). The complaints are allegations; the dockets read do not state the underlying facts, apart from the Bassaw court order quoted on this page.

More on the lawsuitsShow less

California Proposition 65 notices. The California Attorney General's Proposition 65 database lists notices and settlements brought by private enforcers under California's warning law against Nuts.com, Inc. (queried 2026-10-22). They are allegations by those enforcers, not actions by the Attorney General, and each is listed as the database shows it:

  • 2016-01137: cadmium, source "Nuts.com Organic Cacao Powder"; McCartney v. Nuts.com, Inc., Alameda County Superior Court, RG16843355, filed 2016-12-21; settlement date 2019-05-31, with injunctive relief that Nuts.com not distribute the product into California without a clear and reasonable warning or reformulation.
  • 2020-00040: acrylamide, sources "Nuts.com Salted Toasted Corn" and "Nuts.com BBQ Toasted Corn"; Environmental Health Advocates v. Nuts.com, Alameda County Superior Court, RG20066266, filed 2020-06-26; no settlement is shown on that page.
  • 2024-02248: lead, source "Chili Mango"; settlement dated 2024-11-21 and a corrected settlement dated 2024-12-20, requiring a warning if the product exposes a person to more than 0.5 micrograms of lead per day.
  • 2025-01440: lead, source "Cassava Flour"; out-of-court settlement dated 2025-08-21 in which, per the listing, Nuts.com agrees to discontinue manufacturing, distributing or selling the covered product.

Payment amounts in these settlements are listed in the database and are not repeated or added up here. Beyond these, CourtListener, the California Proposition 65 database, FDA enforcement reports, BBB and the company's own pages showed no consumer class action, FTC action or state attorney general action against Nuts.com as of 2026-10-22.

PUBLIC RECORD

Court & Public Records

Bassaw v. Nuts.com, Inc.

Dismissed

U.S. District Court for the Southern District of New YorkDocket 1:22-cv-10945Source ↗

Dismissed

The settlement terms are not on the docket entries read.

Case details: Bassaw v. Nuts.com, Inc.Show less

CourtListener lists the cause as the Americans with Disabilities Act (42 U.S.C. 12101); the docket text read does not state the facts alleged. The court's referral order of 2022-12-29 identified "the applicability of the ADA to websites" as a legal issue that appears central to the case. Nuts.com's counsel appeared on 2023-01-27. On 2023-02-28 a Notice of Settlement was filed, and on 2023-03-01 the court ordered the action "dismissed and discontinued without costs, and without prejudice to the right to reopen the action within 60 days" because the parties advised that all claims had "been settled in principle". A Notice of Voluntary Dismissal appears on 2023-04-17.

Suchenko v. Nuts.com, Inc.

Dismissed

U.S. District Court for the Western District of PennsylvaniaDocket 2:19-cv-00513Source ↗

Dismissed

The settlement terms are not in the docket entries read.

Case details: Suchenko v. Nuts.com, Inc.Show less

The docket lists the cause as the Americans with Disabilities Act (42 U.S.C. 12101); the complaint was filed against Nuts.com, Inc. and Does 1-5. Consolidated on 2019-05-17 into the lead case West v. DocuSign, Inc., 2:19-cv-00501 (W.D. Pa.); the member docket shows Date Terminated May 17, 2019. In the lead docket, a Notice of Settlement as to Nuts.com was approved by text order on 2019-07-08 and Nuts.com was terminated as a party. A Notice of Voluntary Dismissal as to Nuts.com, Inc. was filed on 2019-07-11.

EDITORIAL

Who operates Nuts.com

Operator. The Terms say "The Site is an Internet property of the Nuts.com, Inc." and that purchases appear on card statements "through the identifier NUTS.COM, INC." The Terms and the Contact page give the address 125 Moen Street, Cranford, New Jersey 07016. The BBB profile lists the same address and lists the entity type as Limited Liability Company, which differs from the "Inc." in the Terms.

History, as the company tells it. The About Us page says the original shop opened in 1929 in Newark's open-air markets, that a grandson took the family business online as nutsonline.com in 1999, that a facility in Cranford, NJ opened in 2010 where nuts are roasted in-house, that the name Nuts.com was made official in 2012, and that in 2016 the company brought on Kopper's Chocolate to hand-pan its own chocolates. The page is signed "Jeff & PJ, Co-Founder & CEO". The Media / Press page says the company has more than 3,000 products. These are company statements and were not independently audited.

More company historyShow less

BBB company facts. The BBB profile lists alternate names Nutsonline.com and Newark Nut Company, a description of selling nuts, dried fruits, candy and other food products online, and, in its page data, a file opened 2004-08-02 and a business start and incorporation date of 1929-01-01. FDA enforcement reports use the name Newark Nut Stores, Inc. for two older recalls at the same Cranford address.

Policies. The Privacy Policy on the site says "Last Updated: May 7, 2026". The Terms page quoted here shows no date. The Terms say disputes are governed by New York law and include an arbitration clause (summarised in the FAQ) California residents are told in the Terms that they may file grievances with the California Department of Consumer Affairs, 400 R Street, Ste. 1080, Sacramento, CA 95814. On fees, the Terms say that if the arbitrator awards relief greater than the company's Final Settlement Offer, Nuts.com will pay the filing, administration and arbitrator fees, and that for claims of $10,000 or less the customer can choose in-person, telephone or submissions-only arbitration.

EDITORIAL

Frequently Asked Questions

How do I report a problem with a Nuts.com order?

The Help Center says requests are handled case by case within 14 days of the delivery date, by contacting [email protected] or live chat. Nuts.com says it verifies proof of purchase and may require photographic evidence before any credit or refund. The Contact page also has a form with the purpose "Report a problem with an order".

Can I cancel a Nuts.com order?

The Help Center says there is a limited time frame to cancel and modify orders because the fulfillment center processes them quickly; once an order has shipped or been delivered Nuts.com says it cannot process cancellations or modifications. It asks customers to email [email protected] as soon as possible. Custom products cannot be cancelled once in production.

How do I cancel Nuts.com Auto Delivery?

Per the Auto Delivery FAQ, open the Auto-Delivery page in Your Account, select Manage, use the three-dot menu next to the subscription, choose Cancel Subscription and confirm with a reason. The FAQ says no future orders will then be placed and an email confirmation is sent, and asks customers to "allow up to 24 hours for any modifications or cancellations to be processed".

Does Nuts.com give refunds?

The Terms state "UNLESS OTHERWISE INDICATED, ALL SALES ARE FINAL AND NON-REFUNDABLE" and that the Return Policy is suspended indefinitely, while inviting customers to contact [email protected]. The Help Center says claims are handled case by case within 14 days of delivery and excludes e-gift certificates, digital and custom products, Gift with Purchase items and by-the-case bulk items. Both pages are live and are quoted without choosing between them.

How do I contact Nuts.com?

The Contact page lists 800-558-6887 (Sunday 8am-4.30pm, Monday-Thursday 8am-8pm, Friday-Saturday 8am-6.30pm ET), the email [email protected], a contact form, and the address 125 Moen Street, Cranford, New Jersey 07016. The Help Center and Terms name [email protected] for order problems.

What do BBB and Trustpilot show for Nuts.com?

BBB profile (Cranford, NJ), 2026-10-22: not accredited, Rating F, 62 complaints filed in three years of which 26 in the latest twelve months, review average 1.21 of 5 over 33 reviews. Trustpilot (www.nuts.com), same day: 3.9 across 1,322 reviews, 478 posted in the last twelve months, with a notice that the company has not recently invited reviews. Each service counts differently, so the figures are not merged.

Has Nuts.com recalled any products?

FDA's food enforcement reports list seven firm-initiated recalls of products sold by Nuts.com between 2012 and 2026, including Espresso Malted Milk Balls (initiated 2026-03-10, undeclared wheat and soy) and Paprika (initiated 2024-08-16, possible Salmonella). All seven show status Terminated. The recall section gives each entry's reason and classification.

Has Nuts.com been sued?

CourtListener lists two federal dockets captioned against Nuts.com, Inc., Suchenko v. Nuts.com, Inc. (W.D. Pa., filed 2019-05-03) and Bassaw v. Nuts.com, Inc. (S.D.N.Y., filed 2022-12-28), both with the Americans with Disabilities Act as the listed cause. The Bassaw docket shows a settlement in principle and dismissal in 2023. The Suchenko case was consolidated on 2019-05-17 into the lead case West v. DocuSign, Inc., where a notice of voluntary dismissal as to Nuts.com was filed on 2019-07-11. The California Attorney General's Proposition 65 database also lists private-enforcer notices and settlements naming Nuts.com, Inc. These are allegations, not findings.

Do the Nuts.com Terms require arbitration?

The Terms' Dispute Resolution Provisions say New York law governs and that "The parties hereby agree to arbitrate all claims that may arise under the Agreement". They describe an Initial Dispute Notice, arbitration before the AAA (clause (a) names New York, NY; a later sentence says arbitration is filed before the AAA "in your county of residence"; both appear in the Terms), a class-action waiver ("you agree that you will not bring, join or participate in any class action lawsuit"), and say users may opt out of the dispute resolution provisions by written notice within thirty (30) days of first accessing the Site.

Does Nuts.com offer free shipping?

Nuts.com's Shipping FAQ says shipments within the contiguous U.S. over $59 ship free, free shipping is applied automatically to qualifying orders with no coupon or promotion code needed, and multiple shipping addresses count separately. Orders under $59 typically require payment for shipping, and the price is shown in Checkout. Orders to Canada over $79 (before taxes and duties) ship free, and orders under $79 ship for $9.99. The same page says Nuts.com does not ship internationally at this time.