Notion Reviews, Complaints & Contacts

Contacts

PhoneEmailAddress

• VerifiedOfficial websitenotion.com ↗

Customer service & general contact

• VerifiedSupport email (Terms, Help Center)[email protected]

Cancel, billing & returns

• VerifiedHelp Center: plans and billingnotion.com/help/category/plans-billing-and-paym… ↗

Reference numbers (not support lines)

• Listed by BBBBBB-listed phone408-859-5675

Locations

• Headquarters685 Market St San Francisco CA 94105
• Mailing address2300 Harrison St Ste 2 San Francisco CA 94110

Is Notion Legitimate?

BBB, Trustpilot

Legal name

Notion Labs, Inc.

Business type

Workspace software (notes, docs, databases, projects and Notion AI) sold as a free service and paid subscriptions, operated by Notion Labs, Inc. of San Francisco, California

Website

notion.comSource: checked 2026-10-20

Headquarters

San Francisco, CASource: Personal Use Terms of Service contact block, checked 2026-10-20

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB and Trustpilot, as displayed on 2026-10-20

These figures are shown as displayed on 2026-10-20 and are not combined with each other or with anything on this site. No published complaint reports are currently linked to this profile.

• BBB. The listing "Notion Labs Inc" in San Francisco (category "Lab") is not BBB Accredited and shows a BBB Rating of F. BBB lists as reasons: "Failure to respond to 2 complaint(s) filed against business" and "18 complaint(s) filed against business". The complaints tab shows 18 complaints in the last 3 years and 13 in the last 12 months; the reviews tab shows 0 reviews. BBB's page data shows a file opened on 2023-10-20. BBB states that it does not verify information provided by third parties. One complaint published on the tab (dated 06/25/2026, type Product Issues) says the writer never authorized a payment for a business plan; the tab shows the status "Answered" with a business response dated 06/29/2026. The company replied that its records show the concern was resolved; the consumer's answer, dated the same day, says they reject the response because they never authorized the transition to a business account. This is one complainant's account and the company's reply.
• Trustpilot. The claimed profile for notion.so ("Claimed profile - Jul 2024") shows 2.2 from 439 reviews, with 113 reviews in the last 12 months. The star split shown is 32 percent 5-star, 11 percent 4-star, 5 percent 3-star, 8 percent 2-star and 44 percent 1-star. Trustpilot notes that the company has no recent history of asking for reviews, that reviews may therefore not be representative, and that it hasn't replied to negative reviews. Trustpilot's AI-generated summary of 88 recent reviews says reviewers "frequently complained about expensive subscription plans, hidden pricing limitations, and unexpected charges for automatic renewals"; it is Trustpilot's own text. A separate Trustpilot page for notion.com shows an unclaimed profile with 0 reviews.

CFPB is not used here because Notion is not a financial company.

Notion complaints: cancel, refund, billing and where to complain

This page was checked on 2026-10-20 against Notion's own Help Center, its Personal Use Terms of Service and the public profiles named on this page. Notion's published rules differ by plan type: organizations are governed by a Master Subscription Agreement (which this page did not read), and personal use by the Personal Use Terms of Service.

• Cancel a paid plan. The Help Center says the subscription, annual or monthly, "will automatically renew until you cancel it" and gives the path: Settings in the left sidebar on a desktop computer, then Billing, then Change plan.
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  After cancelling, the Help Center says you keep the paid features until the end of the billing cycle, and that a downgrade takes effect at the end of the billing cycle. The Personal Use Terms add that you may cancel through your online account management page or by contacting [email protected]. The Help Center gives the cancellation path for a desktop computer; for mobile it describes only an upgrade from Free to Plus for a one-member workspace.

• Subscriptions bought on iPhone or Android. The Help Center says subscriptions bought on mobile are managed through the Apple App Store or Google Play, and that for cancellations and refunds of an App Store purchase you contact Apple directly.
• Refunds, two published texts. The Help Center ("How do refunds work?") says that if you believe you made a mistake signing up online or in-app you can contact Notion in the app or by email, and that Notion will refund the full amount (not pro-rated) if you downgrade within three days of signing up for monthly billing, or within 30 days of signing up for annual billing. It also says that if members were added by accident, Notion will refund the prorated charge if you write within three days of the invoice date and have removed those members. The Personal Use Terms of Service, section 9 (Refunds), say: "Payment obligations are non-cancelable, and fees paid are non-refundable and there are no credits for partially used Subscription periods."
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  Both texts are live; this page does not decide which applies to a given purchase. Keep the date of purchase and write to Notion promptly.

• Trials. The Help Center says the Business Plan trial lasts 30 days, and that if you entered payment information to begin the trial, Notion will auto-renew the Business Plan at the end of the trial unless you cancel before it ends (path given: Settings, then Explore plans).
• Adding members is billable. The Help Center says adding members to a paid workspace is a billable action, charged for the portion of the interval they are in the workspace; removing members lowers the bill at the next billing cycle and is not prorated mid-cycle. Invite people as guests to specific pages if you do not want to add a paid seat.
• Failed payments. The Help Center says payments may be retried up to 8 times within the next month, after which the workspace is restricted to limited access for a period before being downgraded to the Free plan. Payments are processed by Stripe.
• Contact. The Help Center and the Terms give [email protected]. If the company does not resolve a charge, you can file a BBB complaint (see the complaint record), dispute the charge with your card issuer, or contact your state attorney general's consumer protection office.

Court cases involving Notion Labs, Inc.

Court records

A search of CourtListener on 2026-10-20 for the name "Notion Labs" returned 25 results; the two in which Notion Labs, Inc. is a named party (as defendant) are federal patent infringement dockets, and the others are mentions inside unrelated dockets, such as creditor lists in bankruptcy cases. Both are commercial intellectual-property suits, not consumer complaints, and both dockets show a notice of voluntary dismissal (the New York docket text does not name the filer); the dockets do not state the reason.

CourtListener, BBB, Trustpilot and Notion's own pages showed no consumer class action against Notion Labs as of 2026-10-20.

Court & Public Records

Who runs Notion

Notion is operated by Notion Labs, Inc.. The Personal Use Terms of Service (page shows "Last updated: September 29, 2025") say the website and Services are "operated by Notion Labs, Inc." and list the company at 685 Market St., San Francisco, CA 94105, with [email protected] as the contact. Notion's About page says the company is based in downtown San Francisco, with offices around the world.

The Help Center describes four plans (Free, Plus, Business and Enterprise), says plans apply and are billed per workspace, and says billing is per member (seat) per workspace. The privacy policy page states it was updated effective April 10, 2025. The BBB listing shows a different San Francisco street address (2300 Harrison St); BBB does not say what that address is for, and this page does not treat it as the headquarters.

Frequently Asked Questions