Independent profile — not affiliated with NotebookLM (Google)
NotebookLM (Google)
NotebookLM, Google's AI research and note-taking tool, was renamed Gemini Notebook on July 16, 2026, according to Google, and is provided to consumers by Google LLC of Mountain View, California. Google's help pages say content added to it is not used to directly train Google's foundational AI models unless the user submits feedback, and they list a free tier plus higher limits through Google AI Plus, Pro and Ultra plans, Workspace or Google Cloud. Court records show two lawsuits that name the Audio Overviews voices: Greene v. Google (remanded to Santa Clara County Superior Court on July 24, 2026, where a tentative ruling for a September 30 hearing concerns only complex-case designation) and Marin v. Alphabet (N.D. Ill., motion to dismiss pending); both contain allegations that Google disputes in court filings. As displayed on 2026-10-03, Trustpilot shows 9 reviews for notebooklm.google, and no approved usacomplaints.com posts name the product.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Gemini Notebook (formerly NotebookLM) website: https://notebook.google/
- Gemini Notebook user support (published on Google's Gemini Notebook Help pages): [email protected]
- Gemini Notebook Help Center: https://support.google.com/gemininotebook/
- Cancel a Google One membership (help article; Google AI plans are managed in Google One): https://support.google.com/googleone/answer/9056360
Locations
| Type | Address |
|---|---|
| Headquarters | 1600 Amphitheatre Parkway Mountain View CA 94043 |
Using NotebookLM (now Gemini Notebook)? What to check
NotebookLM is now called Gemini Notebook. Google's blog post of July 16, 2026 says the product was renamed and remains "the same standalone product." On 2026-10-03, notebooklm.google opened Gemini Notebook at notebook.google, and the old help address support.google.com/notebooklm redirected to "Gemini Notebook Help." This page keeps the NotebookLM name because many people still search for it.
- Plans and limits. Google's plans article lists a free tier (sign up with a Gmail account) and higher limits through Google AI Plus, Pro and Ultra plans, a qualifying Workspace license, or Google Cloud. Per that article, the notebook cap per user is 100 on the standard tier, 200 with Plus, 500 with Pro and 500 with each Ultra plan, and sources per notebook are 50, 100, 300, 500 and 600 in the same order. The usage-limits article says limits are "compute-based," refresh every 5 hours until a weekly limit, are 2 times standard with AI Plus, 4 times with AI Pro, and 5x or 20x AI Pro with Ultra, and "may change." Google's August 28, 2026 post says the flexible limits began rolling out to consumer accounts on September 2. Workspace accounts have a separate limits table in the same help center: its Expanded Level access column lists 400 sources per notebook (not the consumer 500), and it lists per-day chat and Audio Overview counts for the Workspace tiers, whereas the consumer usage article describes compute-based limits.
- Prices. On the U.S. App Store listing for Gemini Notebook (seller Google LLC) on 2026-10-03, in-app purchases were listed as Google AI Plus (400 GB) at $4.99, Google AI Pro (5 TB) at $19.99, Google AI Plus (2 TB) at $9.99 and a second Google AI Plus (400 GB) entry at $49.99 (the listing does not say how the two 400 GB entries differ). Google's own plans page, viewed from a browser in Latvia, showed euro prices (Plus 4.99, Pro 21.99, Ultra from 109.99 per month) and the text "Cancel anytime." Prices differ by country; a U.S. price on Google's own plans page was not verified.
- Cancel. Google's Google AI plans page is hosted on Google One (one.google.com). Google One Help says you can cancel a membership at any time (in the Google One app: Menu, Settings, Cancel membership) and, if you subscribed through the Play Store or the App Store, those stores handle the purchase. Google One's Additional Terms (last modified November 11, 2025) say that after cancelling you keep access for the rest of the current billing period. Google One Help adds that at the end of the billing cycle additional storage and member benefits end, each person keeps the default storage of up to 15 GB, and anyone using more than that then sees restrictions (for example, Gmail cannot send or receive messages, Drive cannot sync or upload new files and Photos cannot back up). The Additional Terms add that deleting Google One through service deletion, rather than cancelling, may end access immediately.
- Refunds. Google One's Additional Terms say: "If you purchased a Google One subscription or AI credits, the refund policy will apply. You will need to contact the seller from which you made the purchase to request a refund," and that consumer rights under applicable law are not limited by the Terms. The Google One Help refund section is written for storage plans ("In most countries or regions, Google storage plan purchases are non-refundable") and sends Play Store and App Store purchasers to those stores; that sentence is about storage purchases and is not stated there as the rule for every Google AI plan. The same Help article, as served to us in Latvia on 2026-10-03, also lists country-specific sections: a 14-day withdrawal option for Google One memberships in the European Economic Area, and, for Israel, cancellation with immediate effect and a partial refund for memberships and a 14-day cancellation option for Top-Up AI Credits. Another location may be shown different sections; a U.S.-specific version was not verified. No separate refund page for Google AI plans was identified in the sources checked on 2026-10-03.
- Charges and account problems. Google's Payments center help says charges for Google products appear on card statements starting with "Google" and suggests comparing your Google purchase history with the statement before reporting a charge you do not recognize. For Google Play purchases, Google's Play help says it can act on credit card, debit card or PayPal transactions within 120 days of the transaction date (60 days for carrier billing). If a whole Google Account is disabled, Google's help page says to sign in on a browser, select Start Appeal and follow the instructions.
- Student offer (Google blog, September 15, 2026). Google says eligible U.S. college students can get one year of Google AI Pro free (valued at $19.99 per month), with 4 times higher Gemini Notebook limits compared with non-AI subscribers, and eligible students in over 140 other markets (not the U.S., Bolivia, Albania, Canada, Macau, Hong Kong or Tunisia) one year of Google AI Plus, with 2 times higher limits. The post's footnotes say the offer can be redeemed until December 31, 2026, a valid form of payment is required at sign-up, and unless cancelled earlier Google AI Pro will automatically charge $19.99 per month (Google AI Plus $4.99 per month or the local equivalent) after the trial ends.
Account removals. Google's help text says Gemini Notebook "may remove notebooks and artifacts" when its systems detect a possible violation of Google's Terms of Service, including the Prohibited Use Policy.
Who provides Gemini Notebook (NotebookLM)
Who provides it. The U.S. version of the Google Terms of Service (effective July 30, 2026) says Google services are provided by Google LLC, organized under Delaware law, 1600 Amphitheatre Parkway, Mountain View, California 94043. Alphabet's Form 10-K for fiscal 2025 refers to "Google LLC, a subsidiary of Alphabet." Which terms apply depends on the account: Google's Terms of Service for consumers and other users, the Google Cloud Terms of Service for work accounts, the Google Workspace for Education Terms for school accounts, and the Cloud Platform/SecOps terms for Google Cloud customers. The Terms select California law and the federal or state courts of Santa Clara County, California.
History. Google says it introduced NotebookLM at Google I/O 2023 as Project Tailwind, and on July 16, 2026 renamed it Gemini Notebook, adding a cloud computer for code execution (available at launch to Google AI Ultra and certain Workspace add-on users, rolling out to Pro users) and syncing with the Gemini app, with, in Google's words, notebooks to come to AI Mode in Search "soon". Google says that before the rename more than 30 million people and over 600,000 organizations used it; these are company figures.
Content license. Google's Terms of Service say "Your content remains yours," and also give Google a worldwide, non-exclusive, royalty-free license to "host, reproduce, distribute, communicate, and use your content," for limited purposes that include operating and improving the services and developing new technologies and services for Google, if the content is protected by intellectual property rights. The Terms say the license does not affect data protection rights. The Gemini Notebook training statement quoted in the FAQ is a separate, product-specific help-page statement.
What it does. Per Google's help center, users add sources (PDFs, websites, YouTube videos, audio, Google Docs and Slides), chat with answers drawn from those sources with citations, and generate study guides, briefings, Audio Overviews, Video Overviews, mind maps, flashcards, quizzes, slide decks and reports. Notebooks created in either Gemini Notebook or the Gemini app appear in both. Google says Gemini Notebook's answers are grounded in the user's sources while the Gemini app may also use web search and other tools.
Recent updates (Google blog). August 27, 2026: Expert Intelligence lets users add select Google Play Books ebooks they own to a notebook, and Google says it launched with more than 100,000 books from major publishers; for a shared notebook, collaborators are prompted to buy their own copy. August 28, 2026: flexible usage limits (see above). September 15, 2026: new study tools with staggered availability. Per the post and its footnotes, real-time voice conversations with notebooks in the mobile apps were rolling out that week to Google AI Ultra subscribers aged 18 and over, with Google AI Pro and others to follow "soon"; a mobile audio recorder was to start the following week; interactive learning overviews and new quiz formats were to reach all users "in the next few weeks"; and Short Video Overviews are offered in more than 80 languages. The student offer is described in the first section of this page. September 23, 2026 (Google Workspace Updates blog): Gemini Notebook can be used as a context source in Google Docs (a notebook is referenced with "@"), for specified Workspace editions and, for consumers, Google AI Pro and Ultra.
Apps. The U.S. App Store lists "Gemini Notebook" with seller Google LLC and an age rating of 13+.
Complaint record
Not a Google-wide scorecard. The numbers below are for the sources named and are not combined. As displayed on 2026-10-03:
- Trustpilot (notebooklm.google, the product's former address): TrustScore 2.4, 9 reviews, 8 of them in the last 12 months. The profile is unclaimed, and Trustpilot notes the company has no history of asking for reviews, so the reviews may not be representative.
- BBB: the only BBB profile found is for Google, LLC, Mountain View (not BBB Accredited), which covers all Google services and not this product (the first page of a BBB search for "NotebookLM" showed only other businesses with "notebook" in their names). It shows 9,934 total complaints in the last 3 years, 3,673 closed in the last 12 months, and a customer review rating of 1.22 of 5 (average of 661 reviews).
- ComplaintsBoard: a site search for "notebooklm" returned no reviews.
- U.S. App Store: Gemini Notebook shows 4.9 of 5 from about 62,000 ratings (Apple's display; the listing is for the app, not the web service).
No approved complaint on usacomplaints.com names NotebookLM or Gemini Notebook as of 2026-10-03, so this page has no complaint themes of its own. Complaints about Google billing, accounts or other services belong to those services' pages.
Lawsuits that mention the product
Two lawsuits that name the product's Audio Overviews voices were found in public dockets on 2026-10-03. Both contain allegations; no court has decided the merits of either. Google's filings and public statements dispute them.
Greene v. Google LLC and Alphabet Inc. Former NPR host David Greene sued in Santa Clara County Superior Court on January 23, 2026 (No. 26-CV-485291), alleging that the default male voice in NotebookLM's AI podcast hosts imitates his voice. According to the federal court's order, he pleads four state-law claims: right of publicity under California Civil Code section 3344, unfair competition, common-law right of publicity, and unjust enrichment. Google removed the case to the Northern District of California on March 2, 2026 (No. 3:26-cv-01773-CRB), arguing the claims were preempted by the Copyright Act, and moved to dismiss. On July 23, 2026 Judge Charles R. Breyer granted Greene's motion to remand, writing that the claims "are based on the output (his likeness) of Google's AI and not its input (copying)" and fall outside the Copyright Act; the court did not reach the motion to dismiss, and the case was remanded to state court on July 24, 2026. Press reports quote a Google spokesperson as saying the male voice is "based on a paid professional actor Google hired." In the state court, the Department 8 tentative rulings posted for a hearing set for September 30, 2026 (Greene v. Google LLC et al., No. 26CV485291) would deny the plaintiff's motion to designate the case non-complex and grant the defendants' motion to designate it complex. The tentative describes a case with one individual plaintiff and two related defendants and no class allegations, and recites that the defendants filed a demurrer on August 31, 2026, set for hearing on December 2, 2026. Complex designation concerns how the court manages the case; it is not a ruling on the claims. What the court decided at or after the September 30 hearing, and other state-court filings, were not read.
Marin et al. v. Alphabet Inc. and Google LLC. Seven Illinois journalists, podcasters and narrators filed a putative class action in the Northern District of Illinois on May 11, 2026 (No. 1:26-cv-05436, Judge April M. Perry). The complaint alleges Google built voice models, including those behind Gemini Live and NotebookLM Audio Overviews, from voice recordings of real people, and asserts five claims under the Illinois Biometric Information Privacy Act plus claims under the Illinois Right of Publicity Act, Consumer Fraud Act, Uniform Deceptive Trade Practices Act and for unjust enrichment. Google moved to dismiss on July 27, 2026, arguing among other things that the Illinois statutes do not reach its conduct, that no voiceprints are alleged, that the Copyright Act preempts the claims and that the First Amendment bars them. Plaintiffs opposed on August 31, Google replied on September 21, and an order on plaintiffs' motion for leave to file a sur-reply was entered on October 2, 2026 (content not read). The motion to dismiss was pending on the docket as read. On July 22, 2026 the court denied a motion by Apple Inc. to reassign eight related putative class actions to this judge (Dkt 24, 26). The case covers several Google voice products and is not limited to NotebookLM.
This section lists consumer-facing matters that mention the product by name. It is not a search of every proceeding involving Google.
Is NotebookLM (Google) Legitimate?
Facts checked on 2026-10-03: the product is provided by Google LLC under the Google Terms of Service or the Workspace, Education or Cloud terms for those account types; Google publishes help pages on plans, usage limits, data use, sharing, deletion, reporting and support; and paid access is billed through Google One, the Play Store or the App Store, whose cancellation and refund rules differ.
No government enforcement action or consent order naming NotebookLM or Gemini Notebook was identified in the sources checked on 2026-10-03, which were web searches, the court dockets described above and Google's own pages. The FTC and state attorney general sites were not individually searched, so this is not a statement that none exists.
Open matters: the two voice lawsuits above are unresolved, and Google's help text says a notebook link shared with others gives access that the "Chat View" link does not fully restrict.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Greene v. Google LLC and Alphabet Inc. Docket 26-CV-485291 | Superior Court of California, County of Santa Clara (removed to N.D. Cal. No. 3:26-cv-01773-CRB, then remanded) | Filed | Filed — no final outcome recorded David Greene, a former NPR host, alleges that the default male AI host voice in NotebookLM imitates his voice without authorization. These are allegations. The complaint pleads right of publicity under California Civil Code section 3344, unfair competition, common-law right of publicity and unjust enrichment. Google removed the case to federal court on March 2, 2026, arguing copyright preemption, and moved to dismiss. On July 23, 2026 Judge Charles R. Breyer granted the motion to remand, holding that the claims concern the output (likeness) of the AI rather than copying and are outside the Copyright Act; the court did not reach the motion to dismiss, and the case was remanded on July 24, 2026. Press reports quote Google as saying the voice is based on a paid professional actor it hired. No ruling on the merits. After remand, the Santa Clara tentative ruling for a September 30, 2026 hearing would grant the defendants' motion for complex-case designation and deny the plaintiff's motion for non-complex designation (a case-management question, not a ruling on the claims); a demurrer was recited as set for hearing on December 2, 2026. The outcome of the September 30 hearing was not read. | Source | |
| Marin et al. v. Alphabet Inc. and Google LLC Docket 1:26-cv-05436 | U.S. District Court, N.D. Illinois, Eastern Division (Judge April M. Perry) | Filed | Filed — no final outcome recorded Putative class action by seven Illinois journalists, podcasters and narrators alleging that Google built voice models, including those behind Gemini Live and NotebookLM Audio Overviews, using their voices. These are allegations. Nine counts: five under the Illinois Biometric Information Privacy Act, plus the Illinois Right of Publicity Act, Consumer Fraud and Deceptive Business Practices Act, Uniform Deceptive Trade Practices Act and unjust enrichment. Google moved to dismiss on July 27, 2026 (arguing extraterritoriality, no alleged voiceprints, copyright preemption and the First Amendment, among other grounds); briefing continued through a sur-reply motion on October 1, 2026, and an order on that motion was entered October 2, 2026 (content not read; plaintiffs had noticed the motion for presentment on October 7, 2026). The motion to dismiss was pending on the docket as read on 2026-10-03. | Source |
Company Relationships
- Owned by: Google LLC
- Affiliated with: Alphabet Inc.
Frequently Asked Questions
Is NotebookLM the same product as Gemini Notebook?
Google's blog post of July 16, 2026, "NotebookLM is now Gemini Notebook," says "We're renaming NotebookLM to Gemini Notebook. It's the same standalone product," and that it will do more inside the Gemini app and Google Search. On 2026-10-03 the old notebooklm.google address opened Gemini Notebook and the old help address redirected to Gemini Notebook Help. The support email address on the help pages still contains "notebooklm."
Which company operates NotebookLM / Gemini Notebook?
The U.S. version of the Google Terms of Service (effective July 30, 2026) says Google services are provided by Google LLC, a Delaware entity at 1600 Amphitheatre Parkway, Mountain View, California 94043. Alphabet's Form 10-K for fiscal 2025 describes Google LLC as a subsidiary of Alphabet. Work, school and Google Cloud accounts are covered by different Google terms, named on Google's Gemini Notebook privacy and terms help page.
Does Google use my uploaded sources and chats to train its AI?
Google's Gemini Notebook help says the content added and the chats "will not be used to directly train our foundational AI models, unless you choose to provide feedback." If you give thumbs up or down feedback, Google says the related content (prompts, sources, uploads and outputs, including Gemini chats in the notebook context) is reviewed by specially trained teams after being disconnected from your Google Account, used under the Google Privacy Policy, and retained for up to 3 years. For Google Workspace and Workspace for Education users, Google says uploads, queries and responses are not reviewed by human reviewers even with feedback and are not used to train AI models. Data shared with other Google services, such as the Gemini app, is used under the Privacy Policy and those services' notices. Separately, Google's Terms of Service say your content remains yours but grant Google a license to use it for stated purposes, including operating and improving its services.
How can I delete chats or notebooks, and how do I contact support?
Google's help says chat history is kept private to you and can be cleared with Delete Chat History in the three-dot menu of the chat panel. Deleting a notebook in Gemini Notebook removes the notebook and its sources, while Gemini conversations attached to it return to the main Gemini chat list; turning off Keep Activity or deleting Gemini Apps activity does not delete Gemini Notebook data. The FAQ says there is currently no way to recover deleted notes. Questions and support requests can go to [email protected]; Workspace users should contact Workspace support.
What do the free and paid plans include?
Google's plans article lists a standard (free) tier and Gemini Notebook access in Google AI Plus, Pro and Ultra plans, with qualifying Workspace licenses and Google Cloud as other routes. Per the article: notebooks per user 100, 200, 500, 500 and 500 and sources per notebook 50, 100, 300, 500 and 600 across the standard, Plus, Pro, Ultra (20 TB) and Ultra (30 TB) columns; advanced sharing is for paid users; "Watermark Removal" is listed as No for standard and Plus and Yes for Pro and Ultra, with a footnote that a visible watermark is applied automatically to users in India, South Korea or Vietnam. Usage limits are described in a separate article and "may change"; Workspace tiers have their own table (for example, 400 sources per notebook at Expanded Level access).
How do I cancel a paid plan, and what do Google's pages say about refunds?
Google One's Additional Terms (last modified November 11, 2025) say that if you purchased a Google One subscription or AI credits, "the refund policy will apply" and "You will need to contact the seller from which you made the purchase to request a refund"; they also say a cancelled subscription keeps access for the rest of the billing period. Google One Help says a membership can be cancelled at any time and gives the Android app path Menu, Settings, Cancel membership; purchases made through the Play Store or App Store are handled by those stores. When a membership ends, additional storage and member benefits end and restrictions apply to anyone above the default 15 GB. The refund section of the Google One purchase and refund article states "In most countries or regions, Google storage plan purchases are non-refundable"; that sentence is about storage plans. As served to us in Latvia on 2026-10-03, the article also lists a 14-day withdrawal option in the European Economic Area and Israel-specific cancellation rights. No separate refund page for Google AI plans was identified on 2026-10-03.
What are the age rules?
Google's help says the browser version is available to "all users above the age of consent (or applicable in your country)" in supported countries, asks users to verify age in their Google Account, and says stricter content policies apply to users under 18, with some features limited to adults. For Workspace for Education users it is available to all ages. The U.S. App Store lists the Gemini Notebook app with an age rating of 13+.
Are there lawsuits about the Audio Overviews voices?
Two were found in public dockets on 2026-10-03. In Greene v. Google, a former NPR host alleges the default male Audio Overviews voice imitates his; the federal court remanded it to Santa Clara County Superior Court on July 24, 2026 (a tentative ruling for a September 30, 2026 hearing there concerns complex-case designation, a case-management question), and Google has said the voice is based on a paid professional actor. In Marin v. Alphabet, Illinois plaintiffs allege Google built voice models, including for NotebookLM Audio Overviews, from their recordings; Google's motion to dismiss was pending on the docket as read on 2026-10-03. Both contain allegations that have not been decided on the merits; details are in the lawsuits section.